Just don't. That would efficiently sum up my review for staying at the lodge/cabins. My girlfriends and I stayed in Cedar cabin. Upon entering the room/cabin, it was beyond hot and had a weird odor. Then we noticed the windows in front and bedroom were all broken with taped up window panes.
I really wish it ended there. The place has not been swept in maybe forever. Don't look under the beds which I learned the hard way. I was going to sleep on the day bed, until I sat down and had springs digging into me. So I pulled out the trundle bed. It seemed more comfortable, so I naturally pulled down the blanket and found sheets with lots of white hair. Now it was clear it wasn't human hair but a dog had slept in the bed. Even though there are signs, no one abided by rules.
Went down to the "front desk", and the woman working said she'd immediately fix it. She did point out that a large fluffy dog was in the room. So why didn't it get cleaned. She put on clean sheets which were now ok, if not entirely worn down. But the "clean" blanket had a long black hair. It was gross. The main bed also had lots of hairs (human and dog). As it was late and no one was around, we just had to make it work.
The next day complaint 2. We report the gross hairs and the guy looked at me like he couldn't care less. I explained I'm a redhead it's clearly not my hair. Someone was supposed to fix it again.
Complaint 3. Day spent hiking and return back to *hopefully* new blankets, sheets. Unfortunately, no one bothered to come by. We got the excuse "we were looking for you and waiting for your return". I have no idea what that means when there is no way they knew our car, nor us all that well. Same woman comes by to explain to me that sometimes a hair just happens to be on a blanket. And it was her hair (she did not have black hair). It was the worst excuse ever. I asked for a sheet to sleep on the couch and she said they do not provide sheets for that, only for the beds. Now the trundle bed was as bad as the day bed (when were these mattresses last replaced -- actually dont tell me, i know the answer), so I slept on the couch. Thankfully, a friend brought her own blanket, and I used that.
Next, the refrigerator weirdly froze our food on different days. The towels also had hair on them. Overall, it was disgusting. How do you charge someone over $300 a night, and have that kind of room. I could have camped and saved a ton of money and been equally uncomfortable.
Cedar was also the only unit to not have a good parking spot. One car could hardly fit, and it was impossible to back out. While all the others had room for at least 2 cars, ours did not.
The only good: while the shower was small, it was nice.
Bottom line: we deserve a refund and way better customer service. I hope no one ever tries to educate someone on house cleaning/laundry services by saying that hairs are just normal. In any other hotel, maids would be fired or reprimanded. We got ZERO apology. I was made to feel like everything was my fault. I traveled from the Bay Area and was literally exhaused night 1 --- the last thing I should have to deal with is an unclean room.
If I could give it zero stars, I would. read more