My wife and I were traveling and noticed a noise as we drove our Ford Escape. Luckily, we were within five miles of LaFontaine Ford of Birch Run, MI. Ben Weirauch, a Service Advisor, immediately greeted us and told us what was wrong. He said he would get it into the service area right away and get it fixed. Within fifteen minutes, our car was fixed, washed (yes, washed!) and no charge...there were a couple pins he needed to replace, and we were on our way. We have NEVER received this type of exemplary customer service anywhere. Ben was professional, pleasant, knowledgeable and should be commended for his outstanding service for us today. Many thanks! Steve and Sally Hacker read more

I'm repeating a review that I posted on Google because it's too lengthy to retype. Our car was picked up for service on April 2nd and we didn't get it back until April 7th. They gave us a loaner and we were locked out of it on a Saturday morning, called the dealership and they said that if we could get there by 4:00 pm we could pick up a duplicate key. We live in Grand Haven and we were in Holland. I called AAA and waited in pouring rain until we finally we got it opened. When they picked up our car I gave the driver a list of items that I wanted done. Check the alignment, rotate and balance the tires, change the wiper blades, and find out why the touch screen flips upside down and backwards( i sent them pictures of the screen since it only happens once and awhile) and why when I try to change radio stations the presets on the screen goes completely end of the presets. When tbe vehicle was completed they said the touch screen was "NORMAL". I complained. After I told Soloman that it wasn't normal he told me to call my friends at Ford then and ask them what was wrong. To save time I got the car back after paying $525. I checked the touch screen and no difference. So since I worked in Ford Powertrain design and development I DID call Lincoln and was told that there was a TSB being issued for both of my touch screen complaints and I was given the number. Two days after that I got a notice from Lincoln saying that as soon as they identified a fix they would called the vehicles affected in for repair. I guess it wasn't normal --was it?? Then two days ago. I got suspicious about the other work They had done and checked the oil two days ago and found that the crankcase oil had been overfilled. The oil level was about 3/4" obove maximum fill on the dipstick. I took it to my closest Ford dealer and had them change the oil again. I guess they think I like paying twice for something they should do right the first time. My gosh changing oil is mechanics 101. Lastly i checked my tires and when they rotated them they never readjusted the air pressure. There was 38 psi in the rear tires and 42 psi. In the front, just the opposite of what they should be. Obviously they rotated tires front to back and never readjusted the pressures. I fixed that myself. La Fontaine really ought to close the service department doors. When we bought the car it needed service work done and we had trouble getting a hild of anyone until I went there in person. Thy said they had just bought the dealership vand the service department was in somewhatr of a disarray. It's two years later and they still tried to give me the same excuse. I 'm even considering getting rid of the Aviator because I can't get good service from them and the nearest alternative dealer is in Kalamazoo. Buy somewhere else. The so called owner answered my Google review saying that they were aleays trying to improve and to call or email the Service Manager. See the result below. Update: the response to this post from the "owner" was bogus. I called the phone number 4 times and I got a message that the phone number was incorrectly dialed and could not be completed. I sent an email to the address given and got no response. They are not interested in satisfying anyone. My opinion: Don't buy from these people because they appear to be incapable of servicing what they sell and appear to be unwilling to make it right. read more

Absolutely sick over this place. We used to trust La Fontaine. Unfortunately after our continuous issues with service department I did some research and became aware the service department Representatives pay is commission based. So more service they hook you into bigger their paycheck. Researched this because our Representative Don Morris has taken advantage of us and blankly LIED and argued with us repeatedly and I deeply felt something was wrong.. Now La Fontaine has left us without our car for months due to him selling service that was not critical that caused a wiring in our vehicle that they deny. Our vehicle was driven from our trusted licensed mechanic to them for a BCM replacement that had to be programmed by dealer. Never had the current electrical issue before. Don Morris ingored our request and insisted that we needed a inspection and wiring work instead of BCM that caused more issues. After we got our car back issue after issue it never had before We had to have to tow it back to be told indeed it needed BCM. After Replacement of BCM go to pick it up after service manager claims he drove it and everything was good car still having issues plus more from when we had to tow it back. Don keeps saying that we brought for no start yet we never had a no start issues. It was a BCM and he sold us uncritical service instead. After weeks of waiting and contact that seemed genuine with service manager Joe Smith we are told our car is complete to have it doing the exact same thing plus more problems at pick up..... Don Morris continues to lie on why we dropped the car off in the first place and had to bring it in 3 times now. Currently if we are charged any more for Don's negligence and lies we will have spent more on repairs than the cars bluebook value. Ford records all conversation and could easily pull the calls and know this Representative Don Morris is lying. So disappointed by this place. This entire situation has caused not only financial stress from the cost of the added service we also lost hours of work due to not having the car. The unnecessary stress has made me physically sick. So at a loss as I sit and worrying that I a going to be forced to give them our car because they ruined the electrical system and now can't fix the issue they created.. Absolutely beside myself, this is unacceptable and so sickening that they treat loyalty customers like this. Praying someone sees this review and looks into this situation so this doesn't happen to anyone else. Or at least give potential service a heads up so they can go somewhere that the service department is honest. read more

Advertised a truck with family pricing at $39407 but when you go to sign it went up to $43985 and than s with my Ford employee discount One it's last year's model and the salesman said they'll work on the price but $4000+ over advised price And than low ball offer on my trade by $8000 under Kelly, Edmond and true car And the guy that was trying to scam me said he can't take $7000 off the price Well the truck was advertised in February at $37407 Advertised in June at $39407 but go to buy it's 43000+ I don't recommend buying from this company if the rest of the franchise is like Birch Run read more

I appreciated that they were willing to pick me up from the Detroit Airport so that I can purchase their car and drive it 12 hours back home. Mike Lucas was easy going and took good care of me on my one day in the dealership. They worked with me on the price and made sure their offer beat the other dealers I was in contact with. I asked if I should do a thorough inspection on the car and it was discouraged. The car I bought was a new 2024 model that sold to me 8 months after it was built. This unfortunately resulted in flat spots on the tires- 5800 lbs/5" of tire sidewall not being driven more than 20 miles over 8 months) or re-parked often enough, plus many other issues (see pics depicting what I found over the first 2 days with my defective new vehicle). Side mirror on one side is distorted and lacks clarity which is a defect sometimes found on auto-dimming mirrors- safety issue. Steering wheel has a bump under the leather where the thumb rests while at the 9 o'clock position- small but very annoying and distracting. Rear hvac bezel has scratches and gouges, and the display itself has circular scuffs right in the middle of the glass, like something abrasive was leaned against the console at some point. Interior storage compartments had plastic "overmold" which I fixed myself with an Xacto knife, and one door was misaligned, which is the one and only issue Ford agreed to fix. The rest of the issues I was essentially told were not their problem, both by Ford Corporate and this dealership. I decided to give Ford a try after a 22-year hiatus, and due to the utter lack of quality control on multiple levels and absence of care or concern over their defective product, this will definitely be my last. LaFontaine, before ceasing to return my messages, implied that I should be happy to have this car in whatever unsafe/defective condition it happens to have been delivered in as I got it a great price, perhaps insinuating that if I had paid full price instead of negotiating they would be more willing to take care of the issues. Buyer beware. read more

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Don't waste your time here. They use over priced technicians, over price for parts, and don't verify the work other than with a quick drive. Third time had to go in for a coolant leak and somehow it was always a "different part" so when I asked about if they verified with a pressure test that nothing else was leaking I got, 'they didn't see anything on the test drive.' that's not what I asked. Anyways not worth the 2k they have gotten from me for this. read more

Buyer beware. Bait and switch pricing tactics used at this dealership. The price they show online is definitely not correct. It will be higher or the vehicle will be "not for sale". If you enjoy wasting your time, this is the place to go. read more

Staff is awesome!!! Always friendly and helpful whether you're in sales or service! Would highly recommend to anyone with any automotive needs. read more

Brought my truck in because it was making a knocking noise. Mechanic took 5 seconds to hook a computer up and say " when I turn off cylinder 8 the noise goes away" needs a new motor and then quoted me for a 20k new motor. I declined and took it to a local mechanic who knew exactly what it was by the sound of it. It was a injector. Cost me 900 instead. All they care about is sucking every dollar out of ya instead of fixing the issue. Please go to any other place but here. read more

My 2018 f150 Windshield wiper arm stopped working on the passenger side, they had the part in stock and repaired it. Great communication and repair time. I recommend this shop. read more

I bought my 2022 Maverick at this location from Brett. It was a honest and fair conversation and he worked to make sure we were all set up to take off without any issues. He even called my insurance company for me to have them move the information over, I've never had a sales rep do that before. We made the trip from Grand Rapids and the team made sure to stay in constant communication around the availability of the Mavericks so we didn't make the trip for nothing. The overall professionalism and kindness will have our family coming back in the future! read more

The sales department was above what I was expecting, the service department left A LOT to be expected. The entire service department, was awful, the saving grace to keep my rating a 2 star was Izzy, Izzy was a customer service dream, helpful, courteous and was true to her word. I even left a voicemail for the service manager expressing my displeasure with his department, no call back, nothing. I come from. UAW family, and will tell everyone I know to not do business with LaFontaine. read more

I took my 2010 mustang gtto Lafontaine ford of birch run to have the rear end re-shimmed after another shop screwed up installing a new ring and pinion.I took it in on 5-17-21 for the first time,they verified my concern and replaced bearings and re-shimmed my cars rear end.I got it back on 6-10-21 it took them 24 days to finish my car and it cost $988.09.I tookit back again on 8-10-22 withthe same concern rear end noise.They verified my concern again and found the passenger side shims were loose,they were actually damaged and had to be replaced,they tried to bill me over $800.00 this time but after I complained about the service they warrantied the servive and it still cost me $103.86.I got the car back on 9-06 22 it took them 28 days this time.So I had to take it back again for the same noise again on 2-09-23 were they verified my concern again this time they said it could be a bad ring and pinion,so I purchased a new ring and pinion,new carrier,bearing and shim kit all ford performance genuine ford parts I thought how could you get it wrong with all new parts.They put it together and I got it back on 3-16-23 it took them36 days to get it back to me this time.So I had to take it back again with a rear end noise but this time John Mclellan the service manager said they would not even talk about my car unless I take down my negative review I left ,which I did and they were supposed to have a meeting with me I dont know why .But they cancelled it and never reschuled it.So they refused my warranty but took my money.So I had to send my car to another shop that had experience in rear ends dropped it off on a Sunday 5-15-23 left the keys in the nite drop off box they called me Monday at 3.30 pm 5-16-23 and said my car was done.No noise perfect job so yes this job can be done correctly in one day.Since Lafontaine never fixed anything but they happily took my money. read more

Beware stay away they have no honor We purchased a vehicle when we got up there they sold it for more money to someone else STAY AWAY!! They got us once BUT NEVER AGAIN ! Lyres we bought a vehicle for our son Went to pick it up and then they sold it for more money You ruined our families Dreams Thanks but NO THANKS read more

Our remote starter fob stopped working so we bought a new one through LaFontaine Ford in Birch Run. Fob came in and we were given a 9 a.m. appointment to have it programmed. Dropped the car off at 8:45 to the service dept., 5 minutes after leaving they called wanting to know what needed to be done....Really???? My girlfriend told them again what needed to be done and they said it would be done in an hour. We came back at 10 and they haven't even started on the car yet. Nobody seemed to know anything there. Needless to say, we took our car and fob and will be going elsewhere. I have never seen such incompetent people at a dealership before. My recommendation to anyone is take your car elsewhere. read more

I drove 1.5 hours to look at a vehicle. My trade in offer was insulting, I guess no surprise. But then I questioned the price of the vehicle we were looking at. The sales manager explains to me that car dealers never lower their price on retail. LMAO, I have always got a lower price when dealing with a dealership. Their were scratches on the vehicle that I was not aware of and they could not tell what they would do with them. Not willing to work with the customer at all. I then received two emails from the GM, so I called him twice and left a message. In his email, he goes on to say they care about the customer, well I never received a call back. Wow, can you say lack of customer service. read more

My 18 year old daughter bought a used car there that had all kinds of problems. Problems that were not obvious to a layman but very obvious to a mechanic. Their mechanics serviced the vehicle before selling it, so I have to believe they knew about the issues. They later admitted the salesman was let go from the company for shady sales tactics but would not make it right. We went to this dealership because we thought a reputable dealership would care more about their reputation than screwing over an 18 year old girl. Not this dealership. They aren't reputable and they don't care about screwing over anyone. Run away. read more

I want to personally shout out a huge Thank you to Ben in the Service dept at Lafontaine Ford Birch Run. I was on a Greyhound bus home Nashville and received a call from my Grandson that he had ran out of gas and was near Lafontaine. Without hesitation Ben went to the rescue!! I am so Thankful to God for Ben! This is truly over and beyond. THANK YOU BEN!! read more

I payed to have LaFontaine Ford of Birch Run certify a clean Carfax vehicle for me and bought it. Upon further inspection I noticed the whole front of the vehicle was misaligned and was also missing a part over the front driver side wheel. It had prior damage that wasn't disclosed to me after the inspection. The vehicle was poorly cleaned and inspected, and the service manager, John, told me body damaged disclosure is not obligatory for a manufacturer certified vehicle, and they were not going to fix it. They do not stand by their sales and service like they lead customers believe. Buyer beware! read more