Update -- October 16, 2026: I can no longer recommend Lady Red. Washington Department of Revenue records list Denrio Houston-Garrett--one of the two workers at my property that day--as the only person under "Owners and officers." The response was posted from the matching "Denrio H." account, labeled "Business Owner," but introduces and signs itself as "Linda Matthews, owner of Lady Red Cleaning Services LLC," a name absent from that record. These inconsistent representations about ownership, along with how the business has handled my feedback, have further undermined my confidence in the business.
Original Review - Oct 15, 2026:
Despite how poorly my experience went, I still encourage others to give Lady Red Cleaning Services and Meeka's Cleaning Services a chance. Running a small business is difficult, and I believe they can provide better service by taking customer feedback seriously and acting on it.
Afterward, I read other reviews describing similar concerns about cleaning quality and how complaints were handled. I can't independently verify those experiences, but the recurring themes stood out because of my own experience. I hope the owners take this feedback as an opportunity to turn things around, rather than simply another negative review to defend against.
I'm giving two stars because cleaning work was done, but I do want to be candid about what happened.
On October 1, 2026, I booked Lady Red for post-construction cleaning of my approximately 750-square-foot home. After inspecting the property, the crew offered three pricing options. I chose the $650 comprehensive option, including the living-room blinds and outdoor sitting area, described as helping make the home "move-in ready."
At the crew's direction, I paid a $325 deposit to Meeka's through Venmo. Lady Red later confirmed in writing that the workers had been sent by its company, which is why this review concerns both businesses.
When I arrived, I thanked the crew and was glad to see work underway. Problems began during their requested final walkthrough. Despite multiple inspections and additional mopping, debris remained on floors, dust and grime remained on blinds and other surfaces, window and door glass was smudged, and dust remained on top of the refrigerator. Light fixtures, cabinets, and drawers still needed cleaning. There were also missed areas behind the toilet--including loose debris and a screw--and dust and debris remained in the outdoor sitting area. These were areas included in the agreed service, and I documented the remaining issues with photos and videos.
When I disputed paying the remaining balance before the work was finished, one worker raised his voice and accused me of trying to avoid payment. When I asked him to leave, he refused and explicitly told me to call the authorities. I then called 911 because he was refusing to leave--not to have police resolve the payment disagreement. Officers attended, spoke with us, and the crew collected its equipment and left. To be fair, the female worker was calmer and tried to discuss the situation with me.
In later texts, the Lady Red contact accused me of withholding payment because of the workers' race. I denied that; my concerns were about the unfinished cleaning.
I subsequently offered in writing to pay the remaining $325 if the agreed work was completed, requesting a different crew or the owner's attendance because of the confrontation. I did not receive a response to that offer.
Some work was done, but the result fell short of the written scope, and the handling of my concerns made a fixable disagreement much worse. I genuinely hope both businesses use this feedback to improve their work, communication, and complaint handling. That is why, despite my experience, I'm encouraging others to give them a chance. read more