Every time I come inside Burberry at the Outlets, I am greeted and assisted right away. Josue…read morehelped me on this visit. I had my eye on the quilted jacket since my grandmother that recently passed had this signature jacket. Also about 7 of my family members has this jacket as well. Josue was knowledgeable and helped me try on the jacket in different sizes. He was not a pushy salesperson which I am grateful for. And he was patient with me. He got me a brand new jacket from the back and finished the sale. I walked away happy with my purchase and will recommend this store to more of my family and friends.

They make us wait out in the heat, wasting time because "we work one on one with customers". Never…read moremind that the place is nearly empty, the idiocy left over from covid shutdowns (which did NOTHING good) reigns supreme. I'd have left if I hadn't spent almost an hour waiting to get in. This place is a disappointment. Burberry (as a brand) should be ashamed of themselves. I never dealt with this incompetence or stupidity in Dubai, Madrid, Beirut or Sao Paulo.

I went into Louis Vuitton Monday the 15th 2025 to buy some clothes. I had called the store and…read morespoke to the concierge and told the concierge the sizes of clothing that I wear. And the concierge that they have those sizes. So I decided to go to the Houston store at the Galleria Monday morning. The greeter was very nice and got me a sales person. The sales person was nice and very helpful. Her name is Kerri. She showed me three pairs of jeans and a jacket that were my size. I tried them all on and told her I would buy them all. It came to $7480. I explained to her thatI was here with my and my son who was having surgery at HCA Medical Center. I couldn't take the clothes with me on the plane because I already had a carry-on and felt it would be better to ship them home to my address. I had a problem with my credit card and got locked out because I'm traveling it was fraud prevention. It took a while, but I finally got it straightened out. By this time, Carrie had to go on her lunch break and some other lady finished up the sale. I gave her my phone number and email and asked him to email me the tracking number. The following day, I haven't received an email or any information regarding a tracking number. So I called the store and spoke to the concierge and the concierge knew nothing about my sale. I explained to the concierge why I was here and needed to get this information and if I could speak to someone in the store. The concierge told me that I can't speak to anybody in the store. So on Wednesday the 17th I had to make a special trip to the store. I get to the store walk up to the door and was greeted by the manager. I explained to the manager the clothes that I bought and that I needed a tracking number. I also mentioned to the manager if the clothes were here, I would like to take the with me and they can ship the rest. The manager could not find the clothes or any type of paperwork where they went. By this time, I was getting very upset and frustrated for the manager taking way too long to solve this here, so I manager to refund me and she gave me some which really me off. she told me she needs to research it some more. I told her I don't care what you do. I just to be refund. She is still taking way too long and then she finally comes out from behind the back of the room and says that she found the paperwork for the tracking number. They just made this paper. It was never in shipping they just generated this paperwork. I told her to refund me now and I was getting very very annoyed with this manager. I start letting people know in the store how bad they are. They're only nice when you are buying something but not so nice when there's a problem. She was talking so long and I had to get back to the hospital. I'm am totally upset at this time. She finally refunded my credit cards back. I told them all that the clothes are not nearly worth what we are paying for. That we are paying for the LV name because we are stupid and they can stick those clothes up their ass. Kerri did not do her job right. She didn't communicate with me after the sale and email me the shipping information and tracking number. because of her stupidity and incompetence, she lost her commission. I will never buy from the store again, and I recommend to other people to make sure that they have everything that they paid for and if they're shipping that they get their tracking number and shipping information before they walking away.

I went here to try out the LV line of fragrances & the sales associate Jeffery was very helpful &…read moreprofessional helping pick my choices which was imagination, meteore, L immensite. I will definitely make another visit here.

was great! really good i gone with my husband! value was…read moregreat the selection was Alright And the service was great! 10/10 going again 10/10 value.

Have you met my buddy JC? No, not that one, the cool and hip one that I love. J Crew. The ORIGINAL…read moreJC~ Tremendous selection, nice employees, great location in the Gal, and the sweaters are rivaled only by those of the Banana (but the Banana in the Gal sucks - see my one star review of ewww, shudder *that*) Love the sweaters here. Big selection. Lots of options in terms of colors. Lots of sizes - no size discrimination here like at Neiman Marcus.

Super friendly and cute store in City Centre that opened in November…read more Nice selection of yoga and workout clothes with lots of items for small gifts. Easy to find next to the City Centre green Worth a look!

$500 belt screw fell out and the store wanted $45 to fix and said it would take a month to repair…read more No thanks. The store also still has their pandemic message on voice mail five years later. Ferragamo makes the best shoes. Probably will not get another belt. I will stick to the department stores distribution for this brand as their retail stores add no value beyond selection.

The Houston Galleria location was so personally welcoming. The employees made all the difference,…read moreespecially Al Ramirez. The product brand and quality speak for itself. It's Al Ramirez who really helped me in such a memorable, genuine way. He is truly a kind-hearted person too. I visited this store with my gf on the day before Thanksgiving. Ended up buying shoes. Also ordered a belt, and Al was so nice to get my size from the Beverly Hills location. He texted me yesterday to confirm the order. When I get back home to LA, I can't wait to receive the matching belt. Thank you again Al! You are the best!

After leaving another Jos A Bank for being completely ignored, we were expecting the same treatment…read morewhen walking in here. Not the case. The assistant manager, Kaleb, greeted us immediately and was very helpful and knowledgable. We are definitely getting our groomsmen suits here for our April wedding.

Don't bother with these clowns. I walked in to exchange a shirt they shipped me that was wrong…read more As I walked in, all three clerks were on their personal cell phone. No one greeted me and once I pried them from their phones, they were very rude. I've never been so mad and this isn't the first time. I like their clothes but their people are worthless. Don't bother.

I visit the coach store to surrender my favorite handbag I got for my birthday, for repairs…read more Coach has a year warranty on all their handbags which is complementary. The coach team examined the handbag and verify the purchase date to determine whether it will be complementary or a charge, prior to shipping. The estimated time of repair and return is within 6 to 8 weeks. I wish they had a notification to whereas when they receive my package from the store and when they complete it, and ship it back. Once the repairs is completed they will send the item back to your home address. I did enter in a request to require a signature at delivery. Because I definitely don't need them To leave it at my doorstep, when I'm away for work for a couple weeks. Plus this bag is no longer being produced.

I had such a great experience at the Coach Outlet in Cypress. The moment I walked in, the staff…read moregreeted me immediately with warm smiles and were ready to help. The store was clean, organized, and had a huge selection of wallets, purses, bags, and accessories. The associates were really patient, knowledgeable, about the exchange policy, and made sure I found exactly what I was looking for without ever feeling rushed. They even pointed out a few deals I would've overlooked and missed. I was able to pick out a great wallet. I definitely will be returning.

We had an amazing day out searching for good finds and bargains. Tjmax never fails, I found things…read morefor my girls and my mom found a bunch bag on sale.

I know they say West Gray is the best location, but I like this one better. I always find something…read moreawesome here. The service is top notch, the selection is exclusive and the store is always neat. Don't tell a friend because I don't want it to get to busy here ;)