Andy was amazing with our elderly gent with mobility issues. Immediately upon meeting him, we knew…read morehe was in great hands. Drop off was a breeze, and we got cute pics and videos halfway throughout his stay. Got a recap after of his experience. Thank you, Andy, for your care!

Andrew was great with Rogue. We have hired him for dog walks and a full day hangout. Rogue is an…read moreanxious golden so we are careful with her...Andrew made us feel very comfortable by communicating the plan and sending lots of photos. We would trust him with Rogue any time! Thank you, Andrew.

We were told about Puget Sound K9 Academy by one of my husband's clients. We set up an appointment…read morefor our dog, Bento (a 4 year-old GSD), and Jamie interviewed him. We thought Bento was an aggressive dog, but Jamie said he was just reactionary so he was willing to train him. We have been working with Jamie for over five months, and we love his teaching methods. He is very skilled and provides us (the humans) with individual instructions on how to improve our dog and our own reactions to him. We have been dedicated to getting Bento to be less reactive and he is doing much better. We have walked the mall three times; once with a group of his dogs and twice with just Jamie. Jamie has an excellent assistant instructor when he needs him to be available. We are now working on agility training, which our dog loves. We love Jamie and will continue to have him train our dog for as long as we can.

We took our very reactive dog Milo and Jaime was a great help. He was very patient with US as well…read moreas Milo and we saw great improvement in Milos anxiety. I highly recommend K9 Academy for all your dog training needs.

Had posted a previous review but here is the update after talking to an attorney:…read more Disappointed by How We Were Treated We were long-time clients who genuinely tried to build a positive and respectful relationship with this business. We booked services well in advance, followed all procedures, and even purchased additional training services to show our support and trust. When we canceled a December trip more than a month in advance, we expected a full refund based on what we were told. That had been the case in previous contracts. Instead, we were told the deposit was non-refundable, and only 25% was returned. We were told that was final. Another 25% was refunded later, but only after we followed up again. There was no discussion or explanation. We made several respectful attempts to resolve the issue directly, but eventually our number was blocked, cutting off all communication. With communication being blocked off, we were left with no choice but to consult a lawyer to understand the situation. We've never been treated so poorly by a professional, and this situation has caused us and our family an incredible amount of stress, including one and possibly two hospitalizations. The lawyer said that what had happened was not technically legal, and definitely not ethical. In our opinion, the way French K9 runs her business is unethical, and we could NEVER recommend them to someone who is trying to do good by their pets. We're sharing this because we trusted this business and were extremely disappointed. We hope others ask clear questions, get all terms in writing, and proceed with caution.

We truly put effort into building a long-term, positive relationship with this business. We booked…read moreservices over a year in advance to fit into their system, and tried to remain flexible, patient, and communicative throughout. But when we canceled a December trip with more than a month's notice -- as allowed by the contract -- things quickly turned. We felt backed into a corner and accepted 25% of our deposit back simply because we were told that was all we could get. There was no formal or signed agreement. We later received another 25%, but this was done WITHOUT DISCUSSION and only after we followed up again. We made multiple respectful attempts to communicate and discuss the issue, but those efforts were ignored and my number was eventually blocked. That response, combined with rigid and shifting policies, made the whole situation feel dismissive and unfair. It's really disappointing, especially given how much trust and goodwill we offered.

I haven't actually started anything yet but talking to Tara i am convinced along with all the…read morereviews that I've seen and heard and read about this is the top dog outfit anywhere in Thurston county. I'm looking forward to the future and working my service dog with her and her team.

Dissatisfied & do NOT recommend. Told that all animals in the obedience class had met specific…read morecriteria for up-to-date shots/vaccinations. Not true. Our pets were exposed to Parvovirus from here. No verification done by owners/trainers. When confronted about parvo exposure, they said it wasn't their problem. Not going back. Beware, not up to health standards. The owner criticizes & berates animal owners. She singles out an owner and gets on her soapbox about ridiculous things. Very unprofessional *Additional update to original post: Ongoing unprofessional & harassing behavior by the owner who has sent me several threatening messages due to my review/experience. Won't go into the specifics as this not the forum, but want others to know the type of service they can expect from here.

We boarded our two little dogs for the first time and they loved it! Highly recommended!…read more Very attentive staff and a spotless facility!

I brought my bitch in heat and my intact male in to be groomed. I told the groomer that she was in…read moreheat and that they were to be separated. When I came to pick them up she asked me if I wanted her to bring them to the front. I said yes, but to bring them one at a time since my bitch was in heat. Next thing I see is she is coming out with both dogs. I grabbed one of the dogs and said "No. She is in heat." The groomer responded with "I did not know that". It's one thing to make a mistake but another to lie about it. Additionally, I wrote a letter describing this situation to the owner, Vicki. The manager replied with an email. To it she attached video footage of the event. In this email she attempted to explain why the groomer came out with both dogs together. I had several people read this email to see if they could understand the explanation it. They could not. In this email the manager also tried to rephrase the groomer's statement as"'I didn't know you didn't want me to walk them together because we had just talked about that in the grooming office." It's a good thing they had the video footage because it clearly shows the groomer saying "I did not know that" in response to me saying "No. she is in heat" when she brought them out together. Again I had several people read the email. They couldn't understand it either. The email did not contain one word of apology, which would have gone a long way. I just got an email saying that they had cancelled my future boarding appointments...petty.

Very kind and knowledgeable staff. Always treated well. Also a good selection of productsread more

Always a good selection of whatever you need for your pet. Very helpful and knowledgeable store…read morestaff too. Quality, like all Mud Bays

Joon Kim is an amazing dog trainer. He rehabilitated my Great Dane, Zane, while working with a…read morerescue for last chance dogs. Zane was aggressive towards younger children and had no experience being on a leash and was not crate trained. Now he is the best trained dog of all my dogs because he had such a solid experience with Joon Kim. A great benefit to working with Joon Kim is his ability to listen and get to the bottom of his client's needs, which when working with both canines and humans is no easy feat. He is patient, consistent, reliable, and knowledgeable. All qualities required when working with animals, especially those needing rehabilitation or behavior modification. I would recommend him fully for all services offered: training, boarding, daycare, and all supplemental services. Your dog will be in caring, steady hands.

This place was crap. My dog was more nervous more than…read moreanything else. He claimed she had so much energy "mental stimulation" Place is a joke. After dealing with other dog trainers in the area I wouldn't recommend this one by far. No positive reinforcement and only taught my dog what the prong collar was. Only negative reinforcement to a dog who was only fearful/ slightly aggressive. My most loving dog did better without a prong collar and lots of praise. Our Vet also didn't recommend this place. Run and go with someone who is more knowledgeable. So many red flags for this place and trust the negative reviews

The service here was amazing. We took our Siberian Husky Bash here for a bath and furminator…read moreservice. He is a bigger wooly boy and we were nervous to bring him in at first but they were all super sweet and this is by far one of the best grooming we have had done on him. His tail and chest (which were the parts we were most concerned) were brushed out, grinch feet cleaned up, and he came out looking amazing. Natalie and the groomer who worked on him did a wonderful job! Thank you! We will definitely be coming back here and would recommend them.

This store, vs their sound-alike competitor, seems much better stocked and organized…read more I prefer a large poop bag for our cat's litter box. Chewy used to carry them but doesn't any more. PetSmart does, and to my surprise, less expensive than Chewy.

Friendly Grove's Lisa S is an agent for several pet relocation services. She helped get our dog…read moreSonny to the Cargo terminal at Seatac safely and comfortably after 5 days of boarding at Friendly Grove. Sonny got to India where we were waiting and he loved his time at the Grove. Daily walks in the woods and lots of attention made him happy. Great service and clean well operated boarding kennel!!

I was a long-time customer of Friendly Grove and trusted them with my dogs for years…read more Unfortunately, that trust was broken after a grooming appointment where one of my doodles came back unable to walk. My husband had to physically carry him out of the vehicle. When I contacted the business, I spoke with Maddy at the front desk, who reassured me that my dog had not sustained an injury while in their care. However, I was not present and was never shown any video footage or documentation to support that claim, which left me with serious concerns about what actually happened. Months later, I received a brief email asking me to update my information in their portal. I responded honestly and shared how unsettled I still felt about the previous incident. Shortly after, a staff member called and said they would be happy to schedule grooming appointments for my dogs since they hadn't been in for a while. However, when I arrived to pick them up, I was told that my dogs were not actually scheduled for grooming but that they "accommodated them anyway." I was then informed that Friendly Grove would no longer be grooming dogs at all. The entire interaction felt incredibly confusing and dismissive, and it came across as though they were simply trying to push us out as customers. They offered a $120 credit for that service and essentially told us to find another groomer. My dogs had been going there for years, and $120 doesn't even cover the cost of a single grooming service. After years of loyalty, the lack of transparency, accountability, and communication was extremely disappointing. I expected far better treatment from a place we trusted with our pets for so long.

Gina @ PacwestK9 is amazing! This is a truly exceptional facility for anyone seeking high -quality…read moredog training, daycare, or boarding. As a cautious pet parent, my spouse and I had high standards for who we trusted with our dog, and the PacwestK9 team met them all. Gina's training skills are outstanding, providing a perfect balance of structure and care. Additionally, Evie provides an excellent client experience by keeping scheduling organized and stress-free. We are so thankful for their services and the positive impact they've had on our dog.

I first took my dog to Gina about 7 years ago for behavior modification when he was about a year…read moreold. Gina graciously helped us through my dog's reactive behaviors and taught me how to better understand him. My dog had Parvo as a puppy and unfortunately became very reactive towards people and other dogs afterwards. Gina is extremely knowledgeable and she was very kind and patient with me and my pup. She truly has a way with dogs and can tell you everything just from their body language. I have recommended her to friends and family, and I would highly recommend her to anyone looking for a high quality trainer in the area. I recently went out of town for 4 days and was so thankful to board my dog with Gina because I was confident he would be well taken care of which allowed me to enjoy my vacation. Gina is the only person I trust with my dog and we are so grateful to be working with PacwestK9!