Nail trim and grind. Bath and brush too. They work hard to schedule you with a groomer you know…read more They genuinely love dogs.

Great, friendly customer service. Large assortment of products and food for animals.read more

Ok I hate to give bad reviews but I brought my mid length dachshund in for their so called…read morefurminator because he was shedding , and a FULL haircut. I told them what I wanted when I dropped him off- a full all over cut incl trim butt and paws, legs elbows and tummy like usual .. it was one of worst cuts ever and so uneven.. I literally cried , they didn't trim him evenly and barely took anything off , I paid 87.00 Dollars before I could see him and I went back in to tell them he needed more cut off his back of legs and stomach ears and even his tail was still dragging on the ground ..so she took him back quickly and she literally whacked all the feathers off his pretty tail and left his legs so uneven , it looks even worse now , I've had cuts before from my old groomer and it looked so much better , he came out silky and trimmed up real nice and very professionally done .. for $60.. not 87.00 without tip ! That is most expensive groom he has ever had , he wasn't even fully dry , I had to trim him myself when we got home to make him look even .. this is the second time they groomed my dog and it didn't look professional , as the last girl was new , she was supposed to be the senior groomer as that's who I asked for this time!! They don't know how to trim doxies properly I could have done a better job myself! I will Never come back here .. they are NOT professional groomers .. On top of that I didn't realized they didn't even trim his nails til I got home !!!! I don't like that they hold them up by his neck either as my other groomer put him in a small dog hammock while he literally falls asleep !! Don't go here to get a groom .. waste of money and the so called furminator is a joke !!

They always do such an amazing job with my 2 year old Cattle Dog. He always smells so fresh &…read moreclean! I definitely trust them with my kiddo, hands down the best PetSmart !

Recently, I have been shopping at the 120 31st Ave E., Puyallup store and have been very impressed…read morewith the cleanliness of the store, stocked and organized shelves and helpful staff ( I have interacted with quite a few of staff members and they have all been helpful and knowledgeable). I didn't realize just how great this store was until I had to run into a competitor store near our home. Wow, it was like night and day, the PetSmart Puyallup store on 31st street was far superior to the other big box competitor in all areas!! I also enrolled my puppy in the 6 week puppy training classes and our instructor has been very informative and helpful. My puppy had her first puppy trim with Ryleigh in the grooming salon and she did a great job! I also took advantage of the free puppy play date that they offer and it was a good experience for my puppy and the staff were great, and she even came home with a swag bag. Very impressed with this store and highly recommend it.

The grooming staff does not execute proper handling procedures and are rude. I recommend taking…read moreyour pet to a non chain groomer.

Nice variety of stuff for all my pets. My preference is this this store over a Petco I love the…read morebetter selection and variety. My only complaint for this location is the fish location wasn't impressive. But I like to shop here. This location is centrally located and large parking lot.

Love it or hate it, PetSmart has it all in the world of pets. Food, litter, litter boxes, toys, and…read moremore. This store has a very warehouse feel - a bit dimmer than other PetSmarts and a bit more industrial feeling. Not sure why, but it doesn't always make sense where product is located. I was trying to find litter deodorizer and instead of being located near the litter - any litter - it was located in the fish aisle. It was a just a bit weird. The cashiers are not necessarily expedient as they are required by their corporate metrics to sign people up for awards and credit stuff that it seems that's the push. It is fine - just don't expect to pop in and pop out.

I'm giving this Petco location 2 stars solely because of the woman I spoke with on the phone prior…read moreto our appointment. I called ahead to ask whether Vetco Vaccination Clinic would honor services we had already purchased at a Vetco Total Care Hospital so we wouldn't be double-charged. Thankfully, they did honor it. The woman on the phone was incredibly patient, kind, and helpful - she is truly the only reason this location is getting any stars at all. Unfortunately, the actual appointment was a very different experience. My husband took our dog in, and he said the visit was unpleasant from start to finish. The nurse who administered our dog's vaccinations was rough and came across as aggressive and unkind. She slowly crept up on our dog, which felt intimidating rather than calming. After that, she made comments like "what's wrong with you," "chill," "relax," and "tantrum" when our dog was understandably uncomfortable. I may not be a professional, but creeping up on a dog doesn't seem like the best approach. She also attempted to weigh our dog and seemed confused, telling him to get on the scale even though she hadn't placed him fully on it in the first place. Overall, her demeanor felt mean and impatient, and it didn't seem like she enjoyed her job - or even liked dogs. At the end of the visit, my husband handed our dog's vaccination passport to another employee so the vaccination stickers could be added. That employee wasn't sure what to do with it or where the stickers should go. The nurse then snatched the passport out of his hands and added the stickers herself, which came off as rude and unprofessional. All in all, this was not a positive experience, and I would not recommend this Vetco location. We will not be returning for future services. Good luck to anyone who chooses to go here.

Dan was so helpful highly recommend to shop here for fish he is passionate about what he doesread more

Been here a couple times and just now. Dad goes for CBD. (10/10) After today, I will have to say…read morethe owner has a heart full of gold and knowledge! Thanks so much man if you're reading. And to make it better he only gets GOOD food for your animals so you don't have to worry about doing any research, he makes sure it's right for your pets. Not sure what I love more, the store or his sweet kind soul for helping others. Thanks so much!

This place is a joke! They sell food that is out of date, there prices are crazy high, the owner…read more(Rich) is a no it all that doesn't no shit about anything and has no credentials to back up what he says. The business is an old run down hose that is filthy and the owner is to cheap to improve or upgrade his shop.Rich is very rude especially if you disagree with his nonsense . Mud Bay is much better place to shop for specialty foods. Don't waste your time shopping at Nature boys. They sold me food that made my dog sick. WHAT A JOKE OF A BUSINESS!!!!

Fantastic selection, knowledgeable staff who have been working there a long time. Beautiful set…read moreups. Fun way to spend the day!

Nice folks that are legit fish experts. Nano tank selection was a bit sparse, but we will def be…read moreback!

They're friendly professional courteous and caring of the pets they work with and awesome amazing…read morestaff as well.

I took my dog, Sully, in for a groom, and he returned with significant injuries to the margins of…read moreboth ears (see photos). When I questioned the groomer, they insisted these were "hematomas" and denied any responsibility. I immediately took Sully to the vet for an urgent care exam. The veterinarian confirmed that these appear to be cuts, not hematomas. When I followed up with the grooming salon, the staff showed zero concern for Sully's well-being. Instead of addressing the injury, they repeatedly cited "paperwork" my wife signed to claim they weren't liable for vet bills. Accidents happen in grooming, but the refusal to acknowledge the injury and the dismissive attitude regarding Sully's pain is unacceptable. I paid for a professional service and ended up with a $126 vet bill and an injured dog. I will not be returning and would caution others to check their pets thoroughly before leaving.

Very nice and knowledgeable groomer. Flexible with scheduling and got my cat in quickly. My cat is…read morevery comfortable now for the summer with his new haircut and my husband is comfortable with decreased cat hair everywhere! Instructions are clear and you pay cash at pet pickup. It's not cheap but I'm willing to pay a good price knowing my cat is in good hands.

The owner, Stefanie, is so sweet! I took my cat to her for a full-groom service and had a wonderful…read moreexperience. My cat was ready right on time, so no waiting, and she came out looking fantastic--so soft, happy, and well-groomed! Normally, she's timid around new people, but she seemed completely at ease here. Thank you! I'll definitely be returning.

Shaggy Shack Pet Resort returned my severely arthritic, disabled dog to me smelling of pee, a…read moresticky underbelly from laying in her pee, raw spots on her elbows, an elbow with dried blood, inflammation and swelling of both her elbows so severe that it shook with each step my dog would take, and pee on her food container. I put my dog into boarding August 17-21, 2023 with Shaggy Shack; Thursday afternoon to Monday morning. My dog has a muscle dystrophy disorder that effects anywhere in her body that has collagen. At less than 2 years old, she has severe arthritis in her elbows. I let Shaggy Shack know of her disorder prior to leaving her with them. I even wrote a note and taped it to her food container. I spoke with 2 workers, 1 manager, and then finally the owner. None of the stories matched with the others. When I spoke with Tonya, the owner, I explained how I received my dog and that her inflammation could only be that severe if she was not given her medication. Tonya said "the girls could have missed some medications, we're not perfect." I asked for a refund, to which she said "we won't be administering a refund because that would be admitting we did something wrong." My dog was returned to me with dried blood and sticky from pee, how is that right? I have no answers I'm satisfied with, only multiple stories of what may or may not have happened to my disabled dog. At this point, I paid to have her be grossly neglected. Tonya provided a med sheet 4 days later to try to claim they gave my dog her medication, even though my hydrotherapist (who I had look over my dog for other injuries) agreed her condition could've only been that bad if she had not received her medication. Tonya shifted the blame to me, saying "You chose to bring her to a highly stimulated setting instead of staying home with your handicapped pup." I trusted Shaggy Shack to care for my dog as if she were your own, as the website claims the business would do. I will not make that error again and suggest others not to as well. Do better.

This place is awesome. We have only been able to board once and daycare once or twice. Its a bit of…read morea drive for us, especially when we have a location on base we can drop off. I would highly recommend though. I like our home spot, but his one has something very special about it. Bernard loves playing with dogs, but when its raining at our normal spot he ends up sitting inside with some outside time and not a lot of dog socialization... or at least that is my guess. When he comes home on rainy days he is not all that tired. In fact he seems like he just hung around all day instead of playing. The first time we took him to Shaggy Shack it was raining and I thought he was going to come home not tired at all. Oh man was I wrong. He was knocked out and it was in a way that leads me to believe not only does he get to play with dogs, but he has moments of thinky time or play time with humans. I cant say for sure, but I love how he comes back those days. Clearly wore out from a day of fun. I really like this place but unfortunately its a bit of a drive to do daycare daily especially when we have an on base option right next to my wife's work. I will say though they are definitely going to be our go to for boarding. The one major downside to our normal spot is there are no options for drop off pick up on Sundays. A lot of our trip or time where we need to board is Just saturday evening. This gives us the opportunity to board and pick up when we return and not have to board an extra night. In addition we had a last minute boarding need when I was too lazy to get boarding scheduled at our normal spot and it worked out perfectly. I highly recommend this place. Its not on base so anyone can use. The place is huge. Staff knowledgable and friendly and overall I have nothing but positives about here. I wish their location was closer, but thats not a negative, just a desire to make my life easier.