My experience was very positive. I found the staff members were so kind, very helpful by walking me…read moreto the proper isle. Upon check out with one cash lady... we were talking & laughing ..... I really needed the fun positive interaction that day

I will never give Lakewood PetSmart my business again, and I will actively discourage anyone with…read morepets from shopping there. Based on my experience on July 8 and July 9, I cannot recommend this company to other pet owners. I scheduled grooming appointments for both of my dogs and the groomer arrived late. After the grooming was completed, my dogs were left locked in kennels for an additional hour after their service was completed instead of anyone calling to let me know they were ready. I only found out they had finished because I called the store to check on them. I gave very specific instructions for each dog's haircut, and none of those instructions were followed. The grooming did not resemble what I had requested for either dog. When I called to request a refund due to both the poor grooming and overall experience, I was transferred between multiple employees before finally speaking with the supervisor, Carol. From the moment she answered the phone, her tone was unprofessional and dismissive. She told me that I could receive a refund, but only if I returned to that specific store. I explained that I had traveled a significant distance to that location and would not be able to make another trip just to receive a refund. She responded that returning to the store was my only option if I wanted my money back. When I asked her to please refund the original payment method instead, she stated that she "didn't have time for this" and hung up on me. Later that day, I returned to the store to request my refund. Coincidentally, Carol was my cashier and I asked why she had hung up on me, and she claimed it was because I had been yelling. That simply isn't true. If PetSmart reviews its recorded phone calls, they will hear that I never raised my voice, used profanity, or behaved unprofessional in any way. The two employees I spoke with before being transferred to Carol can also confirm that. During our conversation in the store, I asked whether I could have received my refund at another PetSmart location. Carol responded, "Oh yeah, you can get it at any location." Had she not hung up on me earlier, that information would have saved me a long drive back to the original store. When I pointed that out, she simply shrugged her shoulders and motioned for me to move along while processing the refund. As she counted cash from the register, I asked if she could please refund the purchase to my original form of payment instead. She ignored my question entirely and continued counting the money without acknowledging me. Only after she finished did she look up and say that debit card purchases are refunded in cash because "it's on the receipt." The entire experience--from the late appointments, poor grooming, lack of communication, inaccurate information, and dismissive customer service--was unacceptable. I expected much better from a company this size that people trust with the care of their pets. Carol, do better you old hag.

Well, the checkout is a little ghetto, the store is full of great ingredients. It's really hard to…read morefind things with no chicken in them when I'm looking for food for my French bulldog. They had the items necessary, clean ingredients easy to find. The only thing I disliked, was that the treats presented at the very front of the store had so many chemicals in them to look nice. It sucks that there were no great looking treats without those additives presented. They had great deals on toys, unfortunately, the toys on that drawers too big for my frenchie but they were good deals regardless.

do not buy this garbage collar! i went against my better judgement and instinct. i had a feeling it…read morewas crap! sure enough my 70lb pitbull slipped out of the collar !!!!! i had to restrain a 70 lb pitbull while holding on to my dalmatian!!!! there was a german shepherd tied to a truck that wanted to fight luka. shit like this is flabbergasting!!! something as simple as a proper collar could have really taken lukas life or the german shepherd. i held him down with all my strength. because -- if my dog luka slipped out of ur shitty collar. those dogs can fight and possibly kill each other and traumatize the community. if my dog lives the fight , animal control will still pick him up for biting - hold him in isolation at the shelter and then put him down. and then my beautiful dog would become another statistic. i take accountability for buying this crap. never again! don't carry this product! it's dangerous. the collar doesn't cinch.

Recently, I have been shopping at the 120 31st Ave E., Puyallup store and have been very impressed…read morewith the cleanliness of the store, stocked and organized shelves and helpful staff ( I have interacted with quite a few of staff members and they have all been helpful and knowledgeable). I didn't realize just how great this store was until I had to run into a competitor store near our home. Wow, it was like night and day, the PetSmart Puyallup store on 31st street was far superior to the other big box competitor in all areas!! I also enrolled my puppy in the 6 week puppy training classes and our instructor has been very informative and helpful. My puppy had her first puppy trim with Ryleigh in the grooming salon and she did a great job! I also took advantage of the free puppy play date that they offer and it was a good experience for my puppy and the staff were great, and she even came home with a swag bag. Very impressed with this store and highly recommend it.

I'd recommend changing your google store hours. A hand written 'closed' on a "wet floor sign"…read moresaying your store is only open for grooming isn't sufficient. I'm looking for a wet floor, not your store to be completely closed at 8:48am, when Google says 7am open time. Do better Pet Smart. Don't worry, i'll take my $300 sale to Walmart across the street. Also, if you're going to kick me out, why don't you have the first employee i talked to do it, not 3 employees later after the first 2 so happily answered my question AND pointed me in the direction to find my product.

Today I had my final visit to this PetSmart location specifically for the grooming services. They…read morehave repeatedly dropped the ball and honestly it's my fault at this point for thinking my dog was going to have a good experience. In the past grooming staff has injured my dog by giving him a bath, putting him in a drying kennel without first doing his nails. This resulted in him, standing up in the kennel and ripping off one of his declaws by having it get caught in the drying kennel. This was my first negative experience with this store, the only redeeming factor was Tee who had bathed my dog and provided excellent customer service and care to my senior Great Pyrenees. Tee is the only reason I remained loyal to this location as I've never encountered any issues with them. This last 3 days I've been trying to get my dog into the groomers with an appointment that was already scheduled. Due to the last injury that was mentioned above, PetSmart does not allow my dog to be put in a kennel so when I take my dog to the groomers, they force me to pay an extra fee so my dog isn't kenneled during the service, even though this is a problem caused by their negligence. Apparently I also can't schedule this kind of "express service" online so I unknowingly scheduled the wrong type of bath/brush/haircut. We brought him in and not only did. The staff belittled me and made me feel like it was my fault that this oversight wasn't caught and they rescheduled me for a few days out which was inconvenient but it's whatever they could've been kind about it. Today, i dropped off my dog and explained his grooming needs as he had just been seen by my vet and treated for a hotspot that's fully healed. 15 minutes after dropping off my dog I got a call that they were unable to provide my pet a grooming service as "his feet were wet". Then two groomers tried to explain to me that because he had wet feet, He had an open wound that was caused by yeast and bacteria then advised me to take my dog to the vet for antibiotic treatment. They explained to me that it is PetSmart policy that the animal will be sent home if they're showing signs of an open wound. I asked their manager to show me this policy and they explained they were not allowed to do so. -I'd also like to mention that we live in Washington and this last weekend we have had half an inch of rain...- I'm incredibly dissatisfied with my experience, I will no longer be bringing my dog to this grooming salon, I simply wish the staff was willing to aid me in coming to a solution rather than telling me, I'm a neglectful pet parent through a policy, they couldn't even show me. My dog is a senior and has had redness on his feet his entire adult life, his feet smelled completely normal and we're not showing any signs of yeast overgrowth. It was unfortunate that I was being gaslit by staff into thinking that my dog is in distress and in dire need of going to the vet when in reality he stepped on wet soil before going into the groomer when he was going to the bathroom and he is completely fine. That was also confirmed after sending photos of the alleged incident to my LICENSED veterinarian who agreed, my dog isn't having a serious infection or yeast overgrowth. Aside from that it would be nice to have all that wasted time back. 0/5 stars :/

Nice variety of stuff for all my pets. My preference is this this store over a Petco I love the…read morebetter selection and variety. My only complaint for this location is the fish location wasn't impressive. But I like to shop here. This location is centrally located and large parking lot.

I don't know what all the bad reviews are for. But I regularly take my lab here for grooming. I've…read morenever had an issue with staff, the grooming that was done, or the cleanliness of the space. I think they do a good job at a good price. I don't take my dog anywhere else for grooming needs.

Horrible service!!! Two of the items I picked up were almost expired. When getting up to the…read morecounter to pay for the items I purchased were not about to expire, the checker had to call the manager up to help her count my packets of cat food. WTF! The whole experience was a nightmare. Don't go there!!!

Been here a couple times and just now. Dad goes for CBD. (10/10) After today, I will have to say…read morethe owner has a heart full of gold and knowledge! Thanks so much man if you're reading. And to make it better he only gets GOOD food for your animals so you don't have to worry about doing any research, he makes sure it's right for your pets. Not sure what I love more, the store or his sweet kind soul for helping others. Thanks so much!

This place is a joke! They sell food that is out of date, there prices are crazy high, the owner…read more(Rich) is a no it all that doesn't no shit about anything and has no credentials to back up what he says. The business is an old run down hose that is filthy and the owner is to cheap to improve or upgrade his shop.Rich is very rude especially if you disagree with his nonsense . Mud Bay is much better place to shop for specialty foods. Don't waste your time shopping at Nature boys. They sold me food that made my dog sick. WHAT A JOKE OF A BUSINESS!!!!

Very clean store with nice selection of fish. Beautiful coral and plants also. Knowledgable and…read morefriendly staff. If they don't know the answer, you can find an owner there also who knows a lot. The tanks looked clean. The fish looked lively. Front has selection of tanks. Back has supplies. Seemed like a good selection of everything. We like supporting this family owned business.

Really great store I enjoyed walking around and looking at the different variety of fish, great…read moreopportunity, DC small fish, large fish, unique fish I haven't seen before and who knew this place existed in our own backyard and has been here for years. I would definitely suggest anyone to come here to look for their aquatic needs or even just for a fun time looking at the fish.

I love my doggie and she loves her groomer. I am glad that my dog, Mishka, enjoys her spa treatment…read morewith a familiar place and they are very helpful. We get extra treats....wether we need them or not. Thanks for taking such good care for her. Angie.......

I took my dog, Sully, in for a groom, and he returned with significant injuries to the margins of…read moreboth ears (see photos). When I questioned the groomer, they insisted these were "hematomas" and denied any responsibility. I immediately took Sully to the vet for an urgent care exam. The veterinarian confirmed that these appear to be cuts, not hematomas. When I followed up with the grooming salon, the staff showed zero concern for Sully's well-being. Instead of addressing the injury, they repeatedly cited "paperwork" my wife signed to claim they weren't liable for vet bills. Accidents happen in grooming, but the refusal to acknowledge the injury and the dismissive attitude regarding Sully's pain is unacceptable. I paid for a professional service and ended up with a $126 vet bill and an injured dog. I will not be returning and would caution others to check their pets thoroughly before leaving.

The owner, Stefanie, is so sweet! I took my cat to her for a full-groom service and had a wonderful…read moreexperience. My cat was ready right on time, so no waiting, and she came out looking fantastic--so soft, happy, and well-groomed! Normally, she's timid around new people, but she seemed completely at ease here. Thank you! I'll definitely be returning.

There is so much i can say about this down right Goddess and ive only just met her!…read moreAfter a multiple traumatic visits to different groomers the heavens opened and sent me to Steffy! Not only the most kind hearted groomer ive ever met but so professional and down right gorgeous inside and out! Not only was she able to get me in priority she was able to educate me when it came to my lil one. Not only did i feel listened to but felt so comfortable leaving my kitty cat in her care! So happy to be welcomed by her and her family! Cant wait for the next appointment!

Shaggy Shack Pet Resort returned my severely arthritic, disabled dog to me smelling of pee, a…read moresticky underbelly from laying in her pee, raw spots on her elbows, an elbow with dried blood, inflammation and swelling of both her elbows so severe that it shook with each step my dog would take, and pee on her food container. I put my dog into boarding August 17-21, 2023 with Shaggy Shack; Thursday afternoon to Monday morning. My dog has a muscle dystrophy disorder that effects anywhere in her body that has collagen. At less than 2 years old, she has severe arthritis in her elbows. I let Shaggy Shack know of her disorder prior to leaving her with them. I even wrote a note and taped it to her food container. I spoke with 2 workers, 1 manager, and then finally the owner. None of the stories matched with the others. When I spoke with Tonya, the owner, I explained how I received my dog and that her inflammation could only be that severe if she was not given her medication. Tonya said "the girls could have missed some medications, we're not perfect." I asked for a refund, to which she said "we won't be administering a refund because that would be admitting we did something wrong." My dog was returned to me with dried blood and sticky from pee, how is that right? I have no answers I'm satisfied with, only multiple stories of what may or may not have happened to my disabled dog. At this point, I paid to have her be grossly neglected. Tonya provided a med sheet 4 days later to try to claim they gave my dog her medication, even though my hydrotherapist (who I had look over my dog for other injuries) agreed her condition could've only been that bad if she had not received her medication. Tonya shifted the blame to me, saying "You chose to bring her to a highly stimulated setting instead of staying home with your handicapped pup." I trusted Shaggy Shack to care for my dog as if she were your own, as the website claims the business would do. I will not make that error again and suggest others not to as well. Do better.

This place is awesome. We have only been able to board once and daycare once or twice. Its a bit of…read morea drive for us, especially when we have a location on base we can drop off. I would highly recommend though. I like our home spot, but his one has something very special about it. Bernard loves playing with dogs, but when its raining at our normal spot he ends up sitting inside with some outside time and not a lot of dog socialization... or at least that is my guess. When he comes home on rainy days he is not all that tired. In fact he seems like he just hung around all day instead of playing. The first time we took him to Shaggy Shack it was raining and I thought he was going to come home not tired at all. Oh man was I wrong. He was knocked out and it was in a way that leads me to believe not only does he get to play with dogs, but he has moments of thinky time or play time with humans. I cant say for sure, but I love how he comes back those days. Clearly wore out from a day of fun. I really like this place but unfortunately its a bit of a drive to do daycare daily especially when we have an on base option right next to my wife's work. I will say though they are definitely going to be our go to for boarding. The one major downside to our normal spot is there are no options for drop off pick up on Sundays. A lot of our trip or time where we need to board is Just saturday evening. This gives us the opportunity to board and pick up when we return and not have to board an extra night. In addition we had a last minute boarding need when I was too lazy to get boarding scheduled at our normal spot and it worked out perfectly. I highly recommend this place. Its not on base so anyone can use. The place is huge. Staff knowledgable and friendly and overall I have nothing but positives about here. I wish their location was closer, but thats not a negative, just a desire to make my life easier.