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Labcorp

2.8 (22 reviews)
Open • 8:00 am - 5:00 pm
Updated a few days ago

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3 months ago

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7 months ago

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1 year ago

Business owner information

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Reagan R.

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2 years ago

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5 years ago

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5 years ago

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4 years ago

Literally IMPOSSIBLE for them to answer the phone. Absolutely ridiculous. How do you expect people to get their information.

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8 years ago

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5 years ago

Getting blood taken is never fun but I had a wonderful experience with Maria. She was quick, calming, and pleasant. Thank you Maria.

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9 years ago

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6 years ago

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8 years ago

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8 years ago

Great staff and great experience!!! I'm not sure about these low stars, especially over magazines????

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9 years ago

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Quest Diagnostics

Quest Diagnostics

(9 reviews)

This location was incredibly overstimulating and unprofessional. The waiting area is extremely…read moresmall and was standing-room only due to the number of people packed inside. My doctor's office recommended Quest because they accept walk-ins, but it was immediately clear that walk-ins are not welcome. There is no front desk, only an iPad kiosk, which several older patients were visibly struggling to use. A female employee came out and began actually yelling (!!!) that walk-ins should have made appointments and would be waiting over an hour. At that point, there were only two of us on the walk-in list, myself and a young man, who ended up leaving because of the way she was shouting. The employee continued repeating the same message multiple times at an unnecessarily loud volume, despite the crowded room. For me, as a neurodivergent person, this caused significant anxiety and made the already crowded space overwhelming. I ultimately left because I felt so uncomfortable. I went to Clinical Pathology across the street instead, where the staff was calm, welcoming, and professional. While I believe my doctor's office partners with Quest, this was easily one of the most unprofessional medical office experiences I've ever had.

No one here cares if you can even find someone to help you and if you do get assistance don't feel…read morebad if they treat you in an unfriendly manner. Checked in and made my appt on line, thinking it would be less confusing on the day of...it's still confusing. This place has ZERO customer care, avoid if you can.

Baylor Scott & White - Lake Pointe

Baylor Scott & White - Lake Pointe

(82 reviews)

We were in a bad accident Friday night and the ambulance took my granddaughter and her boyfriend to…read moreLakepointe which is now Baylor Scott and White. My husband and I followed in a Rowlett police car. I have read some not so good reviews about this hospital but they were so kind and supportive with our kids. They were very attentive and went out of their way to make the children feel comfortable. Everyone was checked out thoroughly and we were all able to all go home with bruises and abrasions but we are all ok. Everyone from the receptionist in the ER lobby to the nurses and Doctors who were on duty that night were awesome! Shout out to the EMT's, Rowlett police and to the other emergency services that showed up that night to help us, thank you! You were all so nice, helpful and supportive.

While there were a few nurses who were genuinely kind, attentive, and made me feel comfortable…read moreduring recovery, the guidance and support surrounding my baby's feeding -- one of the most critical parts of newborn care -- were completely inadequate and filled with misinformation. Immediately after birth, my baby showed no interest in feeding. I was told by multiple nurses that this was "normal" and that babies born via C-section often have amniotic fluid in their stomachs that keeps them "full." I asked repeatedly if it was normal for him to go so long without eating and whether I should begin pumping to stimulate my milk supply. Each time, I was brushed off and told to "just keep doing skin-to-skin." I was never offered a hospital-grade breast pump or given any meaningful guidance on how to ensure my baby was getting the nutrition he needed. For over six hours, my baby barely ate. When he finally did, it was only for a few minutes and extremely painful. I continued to express concern about how long he was going between feedings, but every nurse I asked insisted this was fine. I was told his stomach could only hold "a teaspoon" at a time -- a statement that I now know is completely false. Not one person took the time to properly assess the situation or explain what steps I could take to encourage feeding and support my milk production. What makes this worse is that even the lactation nurse, whose specific role is to assist with breastfeeding and milk supply, did absolutely nothing to help me. She did not attempt to guide me through a feeding, observe a latch, offer techniques, or explain how to stimulate milk production when the baby wasn't eating. I was left to figure it out alone, in pain, and increasingly anxious about my baby's lack of interest in feeding. By discharge, my baby had fed poorly the entire hospital stay, and I continued to experience significant pain during feedings. I specifically asked the discharge nurse to check for a tongue tie because of the pain and shallow latch. She looked briefly and said there wasn't one. The very next day, my pediatrician immediately identified a tongue tie and was shocked it had been missed. A pediatric dentist later confirmed my baby had a stage 3 tongue tie and a top lip tie, both of which were severely restricting his ability to latch and feed. At that first pediatrician visit, I also learned my baby had lost 14 ounces from his birth weight over the 3 days since delivery -- an alarming and preventable amount of weight loss. The pediatrician explained that newborns should be eating every 2-3 hours and can typically hold about an ounce per feeding, not a teaspoon as your staff claimed. Because of this misinformation and lack of early intervention, we are now having to breastfeed every two hours, supplement with formula, and pump constantly to rebuild my milk supply and help my baby regain weight. This experience has left me angry, heartbroken, and deeply disappointed. I trusted the hospital staff to guide me -- especially as a first-time mother recovering from major surgery -- and instead, I was given inaccurate information, dismissed when I voiced legitimate concerns, and denied the help that could have prevented my baby's early feeding struggles. The repeated misinformation, lack of urgency, and failure to provide basic lactation support were unacceptable and potentially harmful. I am requesting that this incident be formally reviewed and that action be taken to ensure this does not happen to another mother and baby. Staff should be retrained on newborn feeding protocols, early milk stimulation, and the identification of oral ties that can seriously impact feeding. The role of lactation support also needs to be evaluated, as the lack of assistance I received from the designated lactation nurse was inexcusable.

Labcorp - laboratorytesting - Updated May 2026

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