My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one…read moretest. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I've heard of this and after three or four more cc'd emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.

My doctors office is right down the hall and she always recommends Collaborative Labs. When I moved…read morebut kept seeing her, I tried going to Quest because it was closer, but since my boyfriend lives in the area I've been going back to collaborative. The woman who works there is a fantastic phlebotomist. She always finds a vein, does the puncture and collects the blood quickly and efficiently. I almost never have a bruise and the bleeding stops quickly. I'm known to pass out but she gets it done so fast I never even have a chance. She's truly great and I'm a loyal patient even when the wait is like 45 minutes long. I recommend her to anyone!

Very impressed with this facility from the moment I walked through the front door. Receptionists…read morewere friendly and very helpful and they quickly checked me in. I don't think I waited 5 minutes to be called back. The PA was extremely thorough and worked towards a diagnosis for my medical issue. I have heard so many negative stories from friends with urgent care clinics but definitely not the case with this Yale New Haven Health facility. In addition, the facility was very clean and well maintained. I am relieved that my husband and I have an excellent facility to go to should we need urgent care. Very impressed!

I was visiting the area from out of town and got a recommendation to go to the New England Urgent…read morecare office. I had accidentally scratched my cornea and was in a fair amount of pain. I was seen very quickly and taken care of by a very nice RN named Rebecca and then a PA named Jessica. The PA quickly diagnosed the situation and advised me on the course of treatment I was to follow. From the minute I walked in the door I was treated quickly and with kindness. I'm really glad I made the right choice they were so quick it took me longer at the pharmacy then at Urgent Care.

Typically short to no wait. Lab technicians courteous and very careful with blood draws.read more

This is my go-to lab for blood testing. The phlebotomist who usually works here is wonderful. She…read moreis calm and comforting and so helpful with suggestions for someone like me who has had some negative blood draw experiences. She recommended that I drink a lot of water before I arrive and she has a table where patients who tend to get light-headed can lie down during their blood draw. This has helped me so much! Now I don't dread blood tests anymore. I have had to go to a different ECHN lab (on Hartford Turnpike in Vernon) while this one was under renovations (until June 2018 I think) and it also went very well. I asked to lie down for my blood draw and was totally fine. The phlebotomist was another very pleasant person and I had a great experience there. I would highly recommend either of these ECHN outpatient labs.

After being denied same day appointment with quest for an infusion two days later. I ran next door…read moreto ECHN lab. They were very accommodating.

This was truly impressed with this place. It seems like a fairly new facility. I was able to book a…read moretime online to see a doctor. This was very helpful. As soon as I got to the facility I gave the lady at the reception desk my information and was seen immediately. There was NO wait time for me. The staff was extremely helpful and friendly. Dr. Nabegh was awesome. He was personable and polite. He fully explained the plan he put me on. I make him my primary doctor if I could. I can't say I look forward to going there again. Who wants to be sick or injured. But when I do this is the place I'm going.

I used to adore the care there. I was told two days ago by the APRN to come back if I get worse…read more I came back on Christmas Day and they tried to increase my deductible from $35, which I paid two days ago to $60. It was Christmas Day, I looked up my policy and it said nothing about increased deductible on Holidays. I showed them my card and they argued with me. She tells me BCBS will refund me. After this the Doctor goes, there is no xray so I can't even subscribe you additional meds with out you driving 45 minutes away for an tray. I am coughing so hard, driving there was a challenge. The lack of compassion was unreal. I am sitting here, coughing non stop, head, body hurts. I told them I had asthma on top of whatever this crap was. I walked out with out paying the co-pay because charging me more than what is listed on my card is not legal.

I've been to two of their local centers 3-4 times but was never told could l could make an…read moreappointment. l never realized an "urgent care" facility might take appts for planning to be I looked at their web site and it still went right over my head. I knew l was coming today as l had booked my ride a week in advance so there was plenty of time to make an appt had l known this. Not one person, administrative or medical ever mentioned the time l could have saved had l made an "urgent" appointment. I was sitting there waiting patiently, "in the dark." I did finish my medical appointment and the medical staff is always incredible. That little time saving nugget would have saved me well over an hour. In spite of the delay and no explanation of why people who arrived later were seen incredibly faster than me, I'm still extremely pleased with their medical care. I really miss the x-ray equipment that was moved to Berlin. That really made this location shine. The medical staff is incredible. They are good listeners. They are really thorough at asking both open ended and detailed questions which brought out other options pointing to why l have been sick. My test was negative for strep so l asked if it might be a good idea to do a PCR covid test. We did exactly that. The bottom line is that l still may possibly be suffering from hay fever. Or maybe tge flu, but we didn't rest for flu or RSV. I'm still at a bit of a loss. We ruled out a few vital things and I have a broad sprectrum prescription for a sinus infection. I get those frequently so l am hoping this RX kicks this out. A little extra administrative training could make this facility an even better urgent care facility. Please bring back the x-rays. On a scale of 1 - 10, I'm still giving them a 8.5, as the medical care is excellent and the location is perfectly located. With x-ray equipment, they are easily rated a 10. Signage in the facilities followed up by verbal reminders indicating "appointments" would be extremely helpful. I really only realized it was avaliable tonight after reading reviews after my day visiting them. My goodness! Who would have guessed? It's a great idea, had l known. Duh. It's brilliant to be able to plan ahead via an appointment to be treated in an "urgent care medical facility." I can't be the only person who had no idea of the appointment availability. I just read another review and realized we never discussed a flu test. I've never been tested for the flu so l had no idea there is a flu test. That might be another reason l may be feeling poorly. A friend mentioned RSV testing as well, but it's too late now

Staff quite friendly, fairly professional. Check in smooth. Area ckean. But overall this place…read moreseems understaffed with medical personnel. When I went there was only 1 other person waiting for someone in the waiting area. I got into an exam room within 10 minutes. Once vitals were taken, I had a long wait to see dr,or pa, around a half hour. The person who finally came was pleasant, efficient, a bit abrupt as rushed due to an emergency, so the visit was short. At least I got taken care of. When I left the waiting area was full, with people standing. Thankfully I got there before the crowd. The wait time once checked in can be very long - My daughter had waited an hour one morning even to get into an exam room. I recommend going off- hours if possible to avoid spending a very long time there and getting minimal attention. It does work ae a place to go if need.