Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

Extremely frustrating. ZERO customer service and extremely long wait times…read more This company doesn't care about patients at all.

My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one…read moretest. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I've heard of this and after three or four more cc'd emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.

My doctors office is right down the hall and she always recommends Collaborative Labs. When I moved…read morebut kept seeing her, I tried going to Quest because it was closer, but since my boyfriend lives in the area I've been going back to collaborative. The woman who works there is a fantastic phlebotomist. She always finds a vein, does the puncture and collects the blood quickly and efficiently. I almost never have a bruise and the bleeding stops quickly. I'm known to pass out but she gets it done so fast I never even have a chance. She's truly great and I'm a loyal patient even when the wait is like 45 minutes long. I recommend her to anyone!

I have been to the West Hartford location 3 times since the new owners took over. Past 2 times were…read morewonderful. I believe I saw the same female provider (Amanda) twice once for myself who was very compassionate, provided X-Rays and was able to send me on my way. The wait time was slightly longer than I would have liked but staff was friendly and the facility was clean. The second time I came here for one of my children. The wait was very long even though I had an appointment and we had to sit in the car for over 45 min. However, the MA and the provider (Amanda) were super nice with my young child. She gave them a full inspection, conducted a full rapid test and sent out the PCR. She shared with me her thoughts as to her suspicions of his symptoms were likely linked to allergies but we were airing on the side of caution. She never stated my child would need to stay home from school an additional 10 days (after PCR results came back) if their results from the PCR were negative. She simply said he could be fine to go back but we were pending results. At the time I had not called his nurse at school but when I left I called the nurse at school letting him know of his absence and rapid test bring negative but were were keeping him home until PCR comes back. She asked for a note when the results came in rather than a result per school requirements so I waited for my appointment with my other child the following morning to ask for this request. The third time was a complete different story. We had an appointment, wait time was minimal and he went right back to have his testing. His Rapid came back negative but I had asked the provider (Stephen) if he would be able to write a note for my child seen yesterday biding the negative PCR result so they could return back to school the next day. Being I am in healthcare, I found this to be a normal and reasonable request. This provider- Stephen Gobielle PA-C was extremely rude telling me he would NOT be writing a letter for my child seen the day before bc even if they have a negative PCR test they had symptoms and there is a slight chance with a negative PCR he could still be positive. In my year of testing and experience with COVid, I have had many PCR tests done for me and my family, from many different locations and urgent care facilities here in West Hartford. This message Stephen was trying to share was something I had never heard. I even reached out to his pediatrician and nurse at school who were both in agreement that this was completely absurd. Not only did he NOT want to write me a note, he was extremely rude to me stating in the room that 'life sucks some times'. WOW SO UNProfessional. PhysicianOne if you want my business again this PA-C should not be a part of yours. This is not an appropriate way to speak to a client EVER. UPDATE- after calling the office and speaking with the Office Manager she escalated this issue immediately to the Physician Dr. Kenkare who oversees this practice. Dr Kenkare called me the next day to apologize for his behavior and thank me for coming forward to share this experience. She said this was an opportunity to re-train this process now with allergy season on what their message will look like to patients who present with symptoms and come back with a negative PCR test. She also apologized for me on the behavior of the PA Stephen. Even though he never circled back to me directly to apologize I appreciated her recognizing his behavior was not professional. I do appreciate that they address issues as they present which shows me they care.

Came in for a simple Covid test.... I checked in 15min prior to my scheduled time. I sat in the…read moreparking lot for 45min past my scheduled apt. Time until I was called in. Swab took all of 5 min. And I've been sitting in the room after my swab for another 50min waiting to get checked out. DO NOT COME HERE FOR A COVID TEST! I'd be afraid to come here for medical attention. No one even stops in to say we'll be right with you. Wow just wow. Horrible service. So as I'm bored and waiting what do I do? Look around the room. Ayup it's filthy... please check out my pics. I would like physicianone for giving me time to write this review. I wonder if they will bring in lunch and dinner. Would it be rude to have a pizza delivered? I'll probably be here until the pandemic ends..... the silver lining LMAO!

Great experience here! We had an appointment for blood draw for our 5 year old. We were called in…read morewithin 5 minutes of arriving. Anna was amazing. She was patient and kind with our terrified little one. She managed to get the blood drawn with zero tears. It's a 5 star experience for us!

Ana @ Quest Patient Service Center was GREAT…read more Unfortunately - following 3 Quest employees should be FIRED immediately: 1: Jim Davis - Quest Chairman/CEO/President + 2: Jamie Bartlett - Quest Sr Director of Customer Operations + 3: Barbara Copeland - Quest Customer Solutions Specialist - - ALL of who blew me off COMPLETELY - - after I reported to all 3 via direct email(s) to each: 2 consecutive failed test dates - - 100% caused by MULTIPLE Quest failures to: A) simply notify (all) patients that Quest system was down + B) instruct patients to bring copy of order for bloodwork and/or C) provide patients option to reschedule. INSTEAD: TWICE fasted for 12 hours + drove to Quest FOR NO VALID REASON + WASTED TIME + GAS + $ IN PROCESS. ALSO wasted extensive amount of time fruitlessly ATTEMPTING to reschedule appointment - to no avail. Quest website ALSO fails to indicate on its effectively-USELESS calendar - and/or confirm via email and/or provide QR code for phone-scheduled appointments - - AND fails to allow rescheduling of order-associated appointments - - SO: - ALSO wasted MORE of own time + that of BOTH pcp staff AND cardiologist staff - reordering SAME bloodwork tests 3 TIMES - - the last 2 orders for NO VALID reason - - as ONLY Quest aware of (first 2) still-valid tests. OVERALL QUEST PATIENT EXPERIENCE(S) IS/ARE MUCH MORE THAN 1 INTERACTION DURING 1 VISIT. As great as was Ana - - Ana alone unable to overcome all of above - - further exacerbated by RUDE + UNPROFESSIONAL + PATIENT-UNFRIENDLY DISCOURTESIES DISPLAYED BY: Jim Davis + Jamie Bartlett + Barbara Copeland - - ALL 3 OF WHOM SHOULD BE FIRED TODAY (+ copied on this feedback via direct email). Good and/or great leaders lead via setting (POSITIVE) EXAMPLES for others (such as: Jamie Bartlett + Barbara Copeland) to follow - - as opposed to all 3 spinelessly cowering under desk(s) and/or failing to EFFECTIVELY reply/respond/resolve - - ANYTHING. GOOD healthcare - - give it (and/or at least CARING) a try: Jim + Jamie + Barbara - - won't you? DC

I booked an appointment in the morning through Function Health. Parking was easy and check in was…read morequick. They saw me immediately and made the blood draw quickly even though a lot of blood was required.

The perfect place to get your blood tests done. I made an appointment for same day, came 10 minutes…read morebefore my appointment, and was seen almost immediately. The phlebotomist was quick and thorough, she explained anything that wasn't covered by insurance, and then had the FASTEST blood draw i've ever had! I didn't even feel it and it was over quick. Overall, I was there for 20 minutes and had my blood test info back the NEXT MORNING. Make your appointment online and you'll have no issues.

I get my blood drawn in Poway by Lili. She is so professional, kind, fast, gentle, and…read moreprofessional. They are always busy but Lili always makes you feel like you are her only patient. What a lovely person and a wonderful employee. Quest is so lucky to have her! Thank you Lili!!!

As per my doctor's orders, I had to get some blood work done. I made an appointment online with…read moreQuest Diagnostics for 7:10 am. I figured I'd do it early, because I had to fast prior to my appointment. Their waiting area, is clean and small, with a very handy check in kiosk. This is where I scanned my driver's license, and insurance card. Right then, one of the nurses came and called me to come to the examining room. I've spent less than a minute waiting, I really appreciate this. I don't love needles, and when it comes to occasions like this, I still go by the little kids rule of "don't look and it won't hurt". So the job was done, quick, and painless. However, I felt a bit, lightheaded after. I told the phlebotomist I didn't feel well. I would appreciate some water. She just told me to "have a nice day" and lifted the arm rest. Ok. Well, we all know she didn't really care about how nice my day was. Needless to say, while the job did get done. I don't appreciate people who work in healthcare, who have no common sense courtesy towards people.

I came in for a blood draw this morning feeling a bit anxious that can translate into "salty". That…read morebeing said, the woman that did the draw (hate that I didn't get her name) was an absolute sweetheart.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

As someone who (unfortunately) has to get blood drawn more often then not - I have been my share of…read moreQuest Diagnostics. I prefer heading to this location in Newington as it usually is one of the less crowded ones in the area, meaning you "might" be able to schedule a same day visit, which when you are sick is important. Once you check in and your name is called - the staff will bring you back and they have always been nice to me. To date - I have always been treated with kindness and they are very effective at getting you in and out the door. Pro Tip - think you can just show up as a walk in and be seen - be careful you probably will have to wait an hour (or more) - trust me I know from experience.

Went to quest for lab work on thur march 12 for required blood work needed for mon march 16. As of…read moretoday mar 17 there still r no results. Blood had to be drawn at the appointment i had. What happened to my results from quest?

My primary care doctor pulled me from this EXCELLENT mammogram/ultrasound office, to Jefferson…read moreRadiology. It's been 2 WEEKS and no results yet? I want ti go back to this office and I called my insurance to make sure I can, and it's a YES. I'm angry because this office tells you that day, if anything is wrong. My doctor told me I might wait a month today in the patient portal. I'm mad at myself for not questioning it from when he put the order in. This is the best office for women. I'll see you next year.

My doctor recommended West Hartford Imaging after Jefferson Radiology went down hill. Parking is…read moreeasy and the staff is professional & kind. The location is clean and most importantly, imaging results are reviewed and results sent in a timely fashion.