I really love coming here whenever I have to get blood drawn, this place is the fastest, longer…read moreoperating hours and the girls Are pretty good at finding your vein without causing a bruise. Located next to the plaza with Panera Bread right off of route 3 and 91

BEST medical care I have EVER received! Every team member is kind and good at what they do.read more

Avoid Dale Rd at all costs. They only staff one person. You wait forever. She does the best she…read morecan, but this is ridiculous. This is my second rodeo here and it's the same. Thought it must be a fluke last time to run a biz like this. Quest lab you are in and out and they are organized to a tee. Could not find the lab in Bloomfield according to mapquest. The Nod Rd location is shut down.

Very helpful, professional staff. The amount of COVID precautions taken makes me comfortable…read morevisiting

HGLHC is a wonderful organization within the community of Hartford assisting the LGBTI individuals…read moreby providing medical and Health services. My experience as a volunteer was amazing and it felt like it was my second home with the warm welcoming and positive attitudes from staff and faculty members. I would love to continue to volunteer for this beautiful place for it has potential to continue to make differences in our LGBTI community! Thumbs up to HGLHC!

Starting with making appointments - the process at Quest was quite alright. You can call their…read morephone to find times available, and while I would prefer to speak with an actual person, the automated system works too. I eventually just had to go as a walk in, because I wasn't sure whether I could keep my appointment ( I ended up not making an appointment for this reason). Check in process was automated at the kiosk, and simple enough. There was no one in queue before me, so within a minute of clicking done on the kiosk I was asked to walk over to the blood draw room. The phlebotomist was friendly, quick and confident. She did a wonderful job of putting me at ease and providing information. She also performed the actual blood draw well, making this experience much nicer than it usually is. And- she was also happy to look up an estimated charge of my tests before I consented to the blood draw. That is always a good sign at any healthcare facility. She also indicated when and how to expect results, and suggested I look up online after about 2 days; since that will be the fastest way to get my records. Low hassle, quick in and out. It's how all labs should work.

Check in process is automated. Once you check in on the iPad your wait time is shown on the screen…read moreso that you know exactly how long you'll need to wait. Staff is friendly and the facility clean.

Tl;dr I couldn't have had a better experience with Dr. Marchetti…read more I was having an anorectal medical issue that wasn't responding to my home treatment, so I showed up here on Sunday about 10 minutes before they opened. There was a really long (socially distanced) line; I wasn't sure how soon I'd be seen. Most folks ahead of me must have been waiting for a COVID test ticket*. When I filled out my intake paperwork about half an hour later (a little after opening), I was told to expect about a half hour wait to be seen for my issue. I asked about how to walk to Dunkin (I don't have a car and had taken a Lyft). The two folks at the front desk helpfully pointed in the same direction. About half an hour later, I was back and was pointed to the waiting room. I waited some more time (probably less than half an hour), and my name was called. The nurse who got my medical history was really wonderful, friendly, sympathetic, genuine. Due to the location of my issue, I disclosed* that I am trans (FtM). She asked if I was comfortable being seen by either of the two male doctors, and I asked (light-heartedly but also genuinely) for "the nicer one". She says they're both really nice, and also asked if I wanted anyone else in the room. (*intake paperwork had only male/female options and no field for pronouns) At first I said no, but then I backtracked and asked if she was an option, which she was. As a trans person, getting health care in such an intimate area can be really nerve-wracking even if I didn't specifically feel unsafe. She returned moments later with a very warm doctor who I felt comfortable with in less than 5 seconds. He explained what he would be looking for and offered to examine me in whatever position was most comfortable (suggested lying on my side on the bed, which I did). I barely felt awkward at all, plus it was pretty quick since my issue was apparent (4th-degree hemorrhoids). The doctor recommended a specific colon/rectal surgeon: "she would be doing my surgery if I needed it." He advised me to take a fiber supplement and a laxative in the meantime (to avoid things getting worse by straining), and to drink plenty of water while doing so. He returned with a typed letter with those discharge instructions and also gave me a brief letter with his referral. CVS is right next door, so I went and got what I needed, and headed home. This was a really great experience. Definitely will come again if I need to in the future.

DOES NOT HONOR APPOINTMENTS! I made an appointment to come here for 4:40. There were no other…read moreappointments on the calendar, but when I arrived, there were quite a number of walk-ins. From my understanding, like every other facility they're supposed to take the appointments first, but they did not do that. I did speak with the office manager, Amanda, who told me that if 10 walk ins come in at 4:39 PM before my 4:40 appointment,- they will see those walk ins before my scheduled appointment - um what?? How does that make any sense?! Effectively, even though I have an appointment I get treated like walkin number 11?! The whole point of the appointment is to have a scheduled time? They need to clearly post this policy online so people such as myself are not taking PTO to show up for an appointment, and be treated like a walk in, which they claim it's their policy to do?! As a result, I was sitting in the waiting room for 25 minutes before I was called while they took all the walk-in appointments. I can completely understand if they're running late, but it is extremely disrespectful to my work schedule for me to take time off of work to show up there on time and then have them prioritize walk-in appointments over my scheduled appointment. I ended up having to get a refund and leave without being seen, which is absolutely ridiculous.

Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

Shania took excellent care of me!!! I always pass out but she was super kind and didn't make me…read moreleave until I felt strong enough.