Ana @ Quest Patient Service Center was GREAT…read more Unfortunately - following 3 Quest employees should be FIRED immediately: 1: Jim Davis - Quest Chairman/CEO/President + 2: Jamie Bartlett - Quest Sr Director of Customer Operations + 3: Barbara Copeland - Quest Customer Solutions Specialist - - ALL of who blew me off COMPLETELY - - after I reported to all 3 via direct email(s) to each: 2 consecutive failed test dates - - 100% caused by MULTIPLE Quest failures to: A) simply notify (all) patients that Quest system was down + B) instruct patients to bring copy of order for bloodwork and/or C) provide patients option to reschedule. INSTEAD: TWICE fasted for 12 hours + drove to Quest FOR NO VALID REASON + WASTED TIME + GAS + $ IN PROCESS. ALSO wasted extensive amount of time fruitlessly ATTEMPTING to reschedule appointment - to no avail. Quest website ALSO fails to indicate on its effectively-USELESS calendar - and/or confirm via email and/or provide QR code for phone-scheduled appointments - - AND fails to allow rescheduling of order-associated appointments - - SO: - ALSO wasted MORE of own time + that of BOTH pcp staff AND cardiologist staff - reordering SAME bloodwork tests 3 TIMES - - the last 2 orders for NO VALID reason - - as ONLY Quest aware of (first 2) still-valid tests. OVERALL QUEST PATIENT EXPERIENCE(S) IS/ARE MUCH MORE THAN 1 INTERACTION DURING 1 VISIT. As great as was Ana - - Ana alone unable to overcome all of above - - further exacerbated by RUDE + UNPROFESSIONAL + PATIENT-UNFRIENDLY DISCOURTESIES DISPLAYED BY: Jim Davis + Jamie Bartlett + Barbara Copeland - - ALL 3 OF WHOM SHOULD BE FIRED TODAY (+ copied on this feedback via direct email). Good and/or great leaders lead via setting (POSITIVE) EXAMPLES for others (such as: Jamie Bartlett + Barbara Copeland) to follow - - as opposed to all 3 spinelessly cowering under desk(s) and/or failing to EFFECTIVELY reply/respond/resolve - - ANYTHING. GOOD healthcare - - give it (and/or at least CARING) a try: Jim + Jamie + Barbara - - won't you? DC

Never any appointments for the morning time. I get There before they open and they wait 20 minutes…read moreand more for someone who has an appointment to show up instead of taking someone who ls been there waiting. Standing around doing nothing!

Slow service, long waiting list first thing in the morning. There's a lot of room for improvement…read more Staff up, Folks! Maybe consider appointments? Have an express line for working people. The waiting today is packed wall to wall & I believe there are only 2 on staff!!!

Such a slow service. The girl called my name wrong and assumed i left so they removed me off the…read morewaiting list. I had been waiting 40 minutes already. They take 15-20 mins with only one patient. They need to get more staff. It's really frustrating

This location has been nothing short of fantastic the many times I've come here for blood draws…read more They accept walk-ins, but making an appointment is easy, they text you reminders, and you can check in via a QR code or use their kiosk. The front desk is mostly pleasant to deal with and the phlebotomists are efficient. No one likes to get blood drawn, that's for sure, but this Labcorp, in my experience, makes it a mostly painless experience - pun intended!

I have had a few pulls there and my experience was always pleasant…read more Safe, clean and plenty of confidence the draws were painless and the interactions with Tanya and Louanne have made me a lifetime customer. That's a lot being said for a service that sticks a needle into your arm but in all honesty, I have referred many others to this lab and will continue to do so as their service is a "breath of fresh air" compared to the cold and distant personalities of other labs. ....however..... Was not too pleased with Philo on 12/23/2024, 2 PM as she was rushed, "No blood only air," did you drink anything today? "All I'm getting is dehyro patients today". etc. NOT GOOD. Louanne saved the day when she took over and successfully extracted 6 Viles with breathtaking ease. I would have given ya 5 but one variable got in the way. Hopefully the issue has been addressed.

This place sucks. Find a different location. Day of apt I'm notified a couple hours before hand…read morethat they cancelled my appointment with no explanation. Second day I check in, I'm 9 minutes behind schedule it's 4:49 the doors locked and she won't take me. She said if you're ten minutes late the machine boots you out- which is a complete lie. I've already checked in, it was 9min and my phone tells me to come inside to the waiting room. And since I'm checked in I wouldn't be "booted" out. She said they are now closed. Which is interesting since the sign said they are open till 5:00 and their last appointment slot is for 4:50. It was then 4:50. She is a lazy, liar and you should be embarrassed to have her representing your company. Her response was "I'm not going to take you I'm done for the day. Call the company." Seriously? Employee of the year

Paula was the fastest blood draw I ever had. She talked to me the whole time I didn't even know it…read morewas done. She's amazing ! Thankyou you for keeping me chill I typically pass out every time

I came in for a blood draw and had a great experience with phlebotomist Carmen Vega! After…read moreexpressing having small veins, she quickly found one and only had to poke once without fishing around. It was painless and she was kind from start to finish.

The girl was very rude and I was angry for several days because of her and I still have bruises…read morefrom the needle. And they not care about ppl have appointment We waited long time and they take ppl walk in

As someone who (unfortunately) has to get blood drawn more often then not - I have been my share of…read moreQuest Diagnostics. I prefer heading to this location in Newington as it usually is one of the less crowded ones in the area, meaning you "might" be able to schedule a same day visit, which when you are sick is important. Once you check in and your name is called - the staff will bring you back and they have always been nice to me. To date - I have always been treated with kindness and they are very effective at getting you in and out the door. Pro Tip - think you can just show up as a walk in and be seen - be careful you probably will have to wait an hour (or more) - trust me I know from experience.

Went to quest for lab work on thur march 12 for required blood work needed for mon march 16. As of…read moretoday mar 17 there still r no results. Blood had to be drawn at the appointment i had. What happened to my results from quest?

Dropped off something for testing. Label completely filled out, filled out their paperwork…read morecompletely. Test results come back saying they couldn't do the test because there was no first name. I filled everything out so it had my first name and the technician should have verified everything and corrected any issues. What a waste of time and now the test has to be done all over again. Normally this is a pretty good place to go but the usual person was not there. Don't know if that was the case or the person there didn't really care about the job they were doing.

It hurts to even give this place a one star. The man was rude who took my blood and couldn't stop…read morementioning the fact I showed up 30 mins before his lunch break and basically told me I better not pass out because his lunch was soon. Not to mention he didn't wear gloves while taking my blood.

I had a traumatic experience with Jefferson. Front desk staff was absolutely horrible. They "lost"…read morea very important appointment and then told me I missed my appointment. I was able to show them the confirmation on my phone that they had sent me. After further argument they got me in for my chest x ray. The staff that took the X-rays were exceptional. I can't complain about them at all. But upon leaving they were instructed to provide a cd with the images on it. I waited forever. Then realized they had closed!! They went home!! Disgusted by these folks.

I have gone to Jefferson Radiology multiple times over the years and have always been impressed…read morewith the level of service I receive. Located on the Silas Deane Highway and a stones throw away from I-91, this is my "go to" facility for all my emergency and routine diagnostic needs. Their equipment and technology is state of the art and their staff has always been consistently professional no matter what time of day I have gone. I am sure they must see a lot of unhappy people on a daily basis but they treat each patient with the same level of friendliness and caring compassion. And the best part - extended hours beyond 9-5pm which is great because sometimes the necessity of diagnostic studies falls beyond the realm of normal business hours.