Extremely frustrating. ZERO customer service and extremely long wait times…read more This company doesn't care about patients at all.

Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

Easy Peasy Barium Swallow and pretty much any outpatient testing. Also had a cardio aversion and…read moreseveral scans here, and the hospital. Lab draws are painless compared to other places locally. Professional fast Friendly people.

I come here several times a year to have blood drawn for various doctors needs…read more Every time I've come in, the registration process is quick and efficient. After registration, the wait times are always reasonable, but vary, when there are several people in the waiting area. Once my name is called, the actual drawing takes less than two minutes, on average. I've never experienced any more than a mild "pinch" sensation when they insert the needle, and far more often, feel nothing at all with any of the many phlebotomists that have drawn my blood over the ten years I've been coming here. I just can't watch while they insert the needle in my arm. Makes me very queasy. I'm usually in and out within 20 minutes, and I think that's a very reasonable amount of time.

I chose velocity because it was close to my home and family members had had good experiences there…read more Upon entering the receptionist was very nice. The wait was not long.. we were brought into the room and the young lady proceeded to take my blood pressure with an automatic blood pressure machine. I explained to her that I have a problem with those because they push up too high and it bulges the veins in my hand, and I have a tendency for bleeding under the skin in my hand because the veins pop so if it goes too high, we need to see another option. So she wasn't happy after a few times and my veins were swelling so I told her please stop and she said well then she'll have to take it manually and I said that's fine thank you. Next, I wait a couple minutes and a lady comes in. She doesn't take my blood pressure. She doesn't check my temperature. She doesn't check anything. And she says what what can I do for you. So I tell her that over the last couple weeks I've been very sick. I had a virus with a lot of coughing and everything and now I'm sick again and that I have very bad pains in the back of my right lung so she said so what can we do for you. So I tell her that I would like something maybe a medicine for my nebulizer and I'm spitting up green and yellow and I really feel like I don't know what's going on, but I really feel like the pain is so bad in my back, I need a chest x-ray to find out just what the pain is from. So she checks the back with the stethoscope and says I don't hear anything so your lungs are clear. So I tell her I'm having trouble breathing. I'm coughing a lot and I'm really concerned about that and also something is just not right because I can't seem to get well. She says well there's nothing wrong with your lungs. It's clear so I'm not giving you a xray. She walks out comes back with a prescription saying she's gonna give me a low-dose albuterol for nebulizer some prescription for cough syrup and a prescription for anabiotic azithromycin. So I asked her is that anabiotic OK to take with a heart problem because I've had other antibiotics that have upset my heart as I have a fib and a couple other issues. So she tells me that all antibiotics are safe with all heart problems and if I have a problem with that I can call my doctor and ask him. And she leaves the room when I pick up the prescriptions the two cough syrups that she prescribed were $60 and $80 respectively and my insurance doesn't cover them. My grandson was with me the whole time shaking his head. He said they have never seen her before. They have always seen a male doctor. A couple days later my grandson takes his wife to same place thinking their regular person will be there. She ended up with the same person as me with a very similar experience. She can do her own review but two days later she goes to UConn ER and was tested for Covid and the flue had chest X-rays and intravenous for dehydration. Also a different protocol. She tested positive for flu. Since we live in the same house I am assuming I would have tested the same if I were tested. I am 71 with comobilities and can say this is not the place to go if you really need help. I would also like to suggest that this person that saw both myself and my grand daughter go back to school and be retrained or maybe she is the wrong line of work or maybe she had a bad week. I don't know but neither of us will be returning.

I had an emergency and this was the only place open within the area. I echo the same safety…read moreconcerns as some of the other reviewers. Upon entering, the sanitizer was facing the receptionist behind the glass. None for the patients. We are sharing clipboards and pens, without having hand sanitizer available to us-nor was any of it wiped down in between. That's my first concern. My second concern was the fact that I HAD to pay up front, without being able to submit to the insurance company. I have an HSA, so the expenses are submitted to my insurance, and I pay everything towards my deductible. So if I am billed again, I will expect my payment will be applied towards my deductible. Third concern; it was 53 degrees outside when I arrived. The A/C was on INSIDE, and all the employees had coats on??? Lastly, I left with instructions to go purchase my own brace and take ibuprofen. So I hobbled out of there feeling just as injured as upon my arrival. There are postings all over the facility asking to comment on yelp or Facebook if you're Happy! If you're Not Happy-call the office manager. If you're afraid of negative feedback, maybe do something about it rather than publicly argue back with the reviewer. We do this to assist businesses in order for them to make appropriate changes. Not to be mean.

After being denied same day appointment with quest for an infusion two days later. I ran next door…read moreto ECHN lab. They were very accommodating.

Typically short to no wait. Lab technicians courteous and very careful with blood draws.read more

This is my go-to lab for blood testing. The phlebotomist who usually works here is wonderful. She…read moreis calm and comforting and so helpful with suggestions for someone like me who has had some negative blood draw experiences. She recommended that I drink a lot of water before I arrive and she has a table where patients who tend to get light-headed can lie down during their blood draw. This has helped me so much! Now I don't dread blood tests anymore. I have had to go to a different ECHN lab (on Hartford Turnpike in Vernon) while this one was under renovations (until June 2018 I think) and it also went very well. I asked to lie down for my blood draw and was totally fine. The phlebotomist was another very pleasant person and I had a great experience there. I would highly recommend either of these ECHN outpatient labs.

I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.

I used to adore the care there. I was told two days ago by the APRN to come back if I get worse…read more I came back on Christmas Day and they tried to increase my deductible from $35, which I paid two days ago to $60. It was Christmas Day, I looked up my policy and it said nothing about increased deductible on Holidays. I showed them my card and they argued with me. She tells me BCBS will refund me. After this the Doctor goes, there is no xray so I can't even subscribe you additional meds with out you driving 45 minutes away for an tray. I am coughing so hard, driving there was a challenge. The lack of compassion was unreal. I am sitting here, coughing non stop, head, body hurts. I told them I had asthma on top of whatever this crap was. I walked out with out paying the co-pay because charging me more than what is listed on my card is not legal.

I have been here twice. Everyone here is great. They welcome you as soon as you walk in. From the…read morefront desk to the nurse to the MD- they are all excellent. PA-C Katherine Voss is personable and makes you feel welcomed. She listens! Most dismiss you and try to get you out the door but not here. They care!