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    Collaborative Lab Services

    1.0 (3 reviews)

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    Quest Diagnostics

    Quest Diagnostics

    3.0(7 reviews)
    3.2 mi

    Ana @ Quest Patient Service Center was GREAT…read more Unfortunately - following 3 Quest employees should be FIRED immediately: 1: Jim Davis - Quest Chairman/CEO/President + 2: Jamie Bartlett - Quest Sr Director of Customer Operations + 3: Barbara Copeland - Quest Customer Solutions Specialist - - ALL of who blew me off COMPLETELY - - after I reported to all 3 via direct email(s) to each: 2 consecutive failed test dates - - 100% caused by MULTIPLE Quest failures to: A) simply notify (all) patients that Quest system was down + B) instruct patients to bring copy of order for bloodwork and/or C) provide patients option to reschedule. INSTEAD: TWICE fasted for 12 hours + drove to Quest FOR NO VALID REASON + WASTED TIME + GAS + $ IN PROCESS. ALSO wasted extensive amount of time fruitlessly ATTEMPTING to reschedule appointment - to no avail. Quest website ALSO fails to indicate on its effectively-USELESS calendar - and/or confirm via email and/or provide QR code for phone-scheduled appointments - - AND fails to allow rescheduling of order-associated appointments - - SO: - ALSO wasted MORE of own time + that of BOTH pcp staff AND cardiologist staff - reordering SAME bloodwork tests 3 TIMES - - the last 2 orders for NO VALID reason - - as ONLY Quest aware of (first 2) still-valid tests. OVERALL QUEST PATIENT EXPERIENCE(S) IS/ARE MUCH MORE THAN 1 INTERACTION DURING 1 VISIT. As great as was Ana - - Ana alone unable to overcome all of above - - further exacerbated by RUDE + UNPROFESSIONAL + PATIENT-UNFRIENDLY DISCOURTESIES DISPLAYED BY: Jim Davis + Jamie Bartlett + Barbara Copeland - - ALL 3 OF WHOM SHOULD BE FIRED TODAY (+ copied on this feedback via direct email). Good and/or great leaders lead via setting (POSITIVE) EXAMPLES for others (such as: Jamie Bartlett + Barbara Copeland) to follow - - as opposed to all 3 spinelessly cowering under desk(s) and/or failing to EFFECTIVELY reply/respond/resolve - - ANYTHING. GOOD healthcare - - give it (and/or at least CARING) a try: Jim + Jamie + Barbara - - won't you? DC

    Never any appointments for the morning time. I get There before they open and they wait 20 minutes…read moreand more for someone who has an appointment to show up instead of taking someone who ls been there waiting. Standing around doing nothing!

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    Collaborative Lab Services - laboratorytesting - Updated May 2026

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