Very helpful, professional staff. The amount of COVID precautions taken makes me comfortable…read morevisiting

HGLHC is a wonderful organization within the community of Hartford assisting the LGBTI individuals…read moreby providing medical and Health services. My experience as a volunteer was amazing and it felt like it was my second home with the warm welcoming and positive attitudes from staff and faculty members. I would love to continue to volunteer for this beautiful place for it has potential to continue to make differences in our LGBTI community! Thumbs up to HGLHC!

As someone who (unfortunately) has to get blood drawn more often then not - I have been my share of…read moreQuest Diagnostics. I prefer heading to this location in Newington as it usually is one of the less crowded ones in the area, meaning you "might" be able to schedule a same day visit, which when you are sick is important. Once you check in and your name is called - the staff will bring you back and they have always been nice to me. To date - I have always been treated with kindness and they are very effective at getting you in and out the door. Pro Tip - think you can just show up as a walk in and be seen - be careful you probably will have to wait an hour (or more) - trust me I know from experience.

Went to quest for lab work on thur march 12 for required blood work needed for mon march 16. As of…read moretoday mar 17 there still r no results. Blood had to be drawn at the appointment i had. What happened to my results from quest?

This is my 2nd time at this location. Check in is super easy. There's a kiosk that looks like an…read moreATM machine. It takes the front and back picture of your ID and Insurance Card. You can book an appointment online, or walk-in with a short wait, depending on how busy it is. Appointments are recommended. I booked mine online 30-minutes before I got here! The wait room is clean and brightly lit. The staff is friendly and efficient. I was out within 5 minutes.

Great service and great staff! I had a prescription from my doctor and they had me in and out…read morewithin 15 minutes. All my results were available the next day! If you want a smooth experience, make sure you make your appointment online. Although they do accept walk ins, they will prioritize people with appointments first. Early appointments book up fast. The staff at this Quest are very busy as I'm sure most of them are. Even so, they take such good care of their patients. Nice and clean office, smooth checking process. My phlebotomist was professional and gentle. I wish I caught her name. I was really amazed at how she handled my fear and anxiety with needles. Loving this location and will continue to come here for any blood work.

This is the only Quest center that I have seen that has a self check-in machine which definitely…read moremade the front desk look very deserted. After you complete your check-in, your wait time shows up on the television screen which I thought was very neat. Overall a good experience and friendly staff.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

Starting with making appointments - the process at Quest was quite alright. You can call their…read morephone to find times available, and while I would prefer to speak with an actual person, the automated system works too. I eventually just had to go as a walk in, because I wasn't sure whether I could keep my appointment ( I ended up not making an appointment for this reason). Check in process was automated at the kiosk, and simple enough. There was no one in queue before me, so within a minute of clicking done on the kiosk I was asked to walk over to the blood draw room. The phlebotomist was friendly, quick and confident. She did a wonderful job of putting me at ease and providing information. She also performed the actual blood draw well, making this experience much nicer than it usually is. And- she was also happy to look up an estimated charge of my tests before I consented to the blood draw. That is always a good sign at any healthcare facility. She also indicated when and how to expect results, and suggested I look up online after about 2 days; since that will be the fastest way to get my records. Low hassle, quick in and out. It's how all labs should work.

Check in process is automated. Once you check in on the iPad your wait time is shown on the screen…read moreso that you know exactly how long you'll need to wait. Staff is friendly and the facility clean.

Ralph was thorough and encouraged me to be present for the inspection and ask questions. His report…read morewas detailed yet easy to understand. I highly recommend Ralph.

It was a pleasure working with Ralph during my home purchase process and his report was…read morecomprehensive and easy to read.

My doctor had sent me to get some blood drawn at Quest Diagnostics. I scheduled an appointment on…read moretheir website for 8:20 am, in East Hartford. It was very easy to get to. Once I arrived at the building, I took the stairs to the second floor. The door was clearly marked that it was Quest Diagnostics. Inside I found a very clean waiting area, with plenty of chairs, and a check in kiosk. Here you can scan your drivers license and insurance card. Then, after a short wait a phlebotomist called me to come into the phlebotomy room to get started. The room was small, with green walls and some statistical information printed on the walls. The young, female phlebotomist entered my information into the computer, and asked me if I had been fasting on this morning. I told her I had. She didn't need my insurance card, since I had already entered it into the kiosk. As much as I don't love needles, and situations like this where there's no way that they can be avoided, my best strategy is to not look. I placed my arm on the armrest, while she tied the blue elastic around my arm. I felt a poke, after a minute I turned around, to find that nothing was done. All of the vials were empty. "I couldn't find a vain" she told me. Ok, I'm no expert, but I'm not sure what she meant, when she poked me right in the center of one. This is what really upset me. She moved the elastic to my wrist. I told her she could try my other arm. "We're going to try right here" she told me, as she pointed to my hand. Yes, she drew four vials of blood from the dorsal side of my hand. She didn't even give me a proper band aid. This was five days ago, and my hand is still turning various shades of bruise. I also felt very light headed and very hot. I asked for some water, she told me, "you can find it on your way out". I didn't like that she didn't go to my other arm, before she went to my hand. I also have a bruise on the area where the job wasn't successful. Thank you for reading this very long review. I will end with these final words. Every job is not for everyone.

had a round about trip to Quest. my appointment was in East Hartford. They were closed…read moreunexpectedly. Glastonbury took my appointment. Professional as always

I witnessed today 5/16/25 at Quest 100 Retreat Ave, Hartford CT such callous and unprofessional…read morebehavior by the lab technician between 1025am-12pm. She berated 2 customers on different occasions. Both customers were Spanish speaking, one elderly and both had trouble using the kiosk. The way this technician raised her voice multiple times, spoke in a harsh and disrespectful tone while using condescending language was appalling. The elderly left and the other sat there humiliated. At one point we all looked at each other in disbelief to how this technician behaved. This unprofessional behavior was the lowest displays I have seen in healthcare lately; I have never had any issues at any Quest before.

Note that this review is for the upstairs facility. The one on the third floor is for bloodwork…read more(what I'm reviewing), and the one on the first floor is for drug testing (there's a separate review page). I needed to come here for a metabolic screening test for health insurance through my employer. I chose the earliest appointment time possible at 7:15 AM, thinking the traffic was likely to be lower than at other points I'm the day. Even though I arrived at 7:20, I ended up starting my test at 8:10. I found this wait time unacceptable and would have left if I didn't have a looming deadline to complete the test. The issue this Friday morning was that there was only one employee working - juggling everything from the front desk to the actual blood work. The result of that was a backup of six people in the waiting room, who were all late for work. I saw two people leave in frustration because they couldn't wait any longer. I was especially upset that the list was called based on arrival time, as I was the only one with an appointment and should have been seen first instead of having to wait for two others to go. Why bother allowing customers to schedule appointments if walk-ins are treated exactly the same? I'm giving two stars for the long wait time even with an appointment, though it's worth saying that I didn't have any complaints with the employee who did my test. My tip is to get here before it opens and be the first one in, otherwise no telling how long a wait time that you'll have.