I booked an appointment in the morning through Function Health. Parking was easy and check in was…read morequick. They saw me immediately and made the blood draw quickly even though a lot of blood was required.

The perfect place to get your blood tests done. I made an appointment for same day, came 10 minutes…read morebefore my appointment, and was seen almost immediately. The phlebotomist was quick and thorough, she explained anything that wasn't covered by insurance, and then had the FASTEST blood draw i've ever had! I didn't even feel it and it was over quick. Overall, I was there for 20 minutes and had my blood test info back the NEXT MORNING. Make your appointment online and you'll have no issues.

My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one…read moretest. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I've heard of this and after three or four more cc'd emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.

My doctors office is right down the hall and she always recommends Collaborative Labs. When I moved…read morebut kept seeing her, I tried going to Quest because it was closer, but since my boyfriend lives in the area I've been going back to collaborative. The woman who works there is a fantastic phlebotomist. She always finds a vein, does the puncture and collects the blood quickly and efficiently. I almost never have a bruise and the bleeding stops quickly. I'm known to pass out but she gets it done so fast I never even have a chance. She's truly great and I'm a loyal patient even when the wait is like 45 minutes long. I recommend her to anyone!

Extremely frustrating. ZERO customer service and extremely long wait times…read more This company doesn't care about patients at all.

Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

This is the only Quest center that I have seen that has a self check-in machine which definitely…read moremade the front desk look very deserted. After you complete your check-in, your wait time shows up on the television screen which I thought was very neat. Overall a good experience and friendly staff.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

I really love coming here whenever I have to get blood drawn, this place is the fastest, longer…read moreoperating hours and the girls Are pretty good at finding your vein without causing a bruise. Located next to the plaza with Panera Bread right off of route 3 and 91

Always receive excellent service at Radiology Associates of Hartford. The staff is always friendly…read moreand works hard to accomodate any problems. The technicians who perform the tests have always been very pleasant.

From the owner: X-ray Ultrasound…read moreMammography Bone Density

Very helpful, professional staff. The amount of COVID precautions taken makes me comfortable…read morevisiting

HGLHC is a wonderful organization within the community of Hartford assisting the LGBTI individuals…read moreby providing medical and Health services. My experience as a volunteer was amazing and it felt like it was my second home with the warm welcoming and positive attitudes from staff and faculty members. I would love to continue to volunteer for this beautiful place for it has potential to continue to make differences in our LGBTI community! Thumbs up to HGLHC!

Starting with making appointments - the process at Quest was quite alright. You can call their…read morephone to find times available, and while I would prefer to speak with an actual person, the automated system works too. I eventually just had to go as a walk in, because I wasn't sure whether I could keep my appointment ( I ended up not making an appointment for this reason). Check in process was automated at the kiosk, and simple enough. There was no one in queue before me, so within a minute of clicking done on the kiosk I was asked to walk over to the blood draw room. The phlebotomist was friendly, quick and confident. She did a wonderful job of putting me at ease and providing information. She also performed the actual blood draw well, making this experience much nicer than it usually is. And- she was also happy to look up an estimated charge of my tests before I consented to the blood draw. That is always a good sign at any healthcare facility. She also indicated when and how to expect results, and suggested I look up online after about 2 days; since that will be the fastest way to get my records. Low hassle, quick in and out. It's how all labs should work.

Check in process is automated. Once you check in on the iPad your wait time is shown on the screen…read moreso that you know exactly how long you'll need to wait. Staff is friendly and the facility clean.