In the past 4 years I have had extended stays at four different hospitals. I have never had the…read moremost amazing experience with a hospital staff as what i have just had with bristol hospitals floor g. Diedra, Kate, Kristen, Angie !!!!! They are amazing and so caring !! Bristol hospital should be excited to have them as part of the team. There were many others that helped me during my stay, im sorry i cant remember all names but the whole floor was amazing . Including nurse Tom in pre op just an amazing experience !!!! Sincerely michael Gagnon

Should be renamed: Bristol Urgent Care…read more If you truly have an emergency, go somewhere else. If you're not feeling well or have a sore throat, they should be able to handle that.

I have cancer and the staff in the oncology department are amazing. Everyone is compassionate,…read moreeager to listen to patient needs, and they keep whatever personal problems they have that day to themselves. I couldn't be as empathetic as this staff. Dr. Fumo is brilliant. I have to go to here three times every two weeks. My only gripe with this hospital is that they let employees park in the visitor lot because the employee lot is a long walk. By 10am the visitor lot is usually full and parking is impossible because there are no alternatives. I end up driving on the grass and parking there. I don't understand why they don't enforce this undesirable situation.

I just had a total knee replacement this past week. My care team was amazing I could not have…read moreasked for and received any better care from the moment I checked in till the day I left. And the food was amazing especially for hospital food. I have had major surgeries in several other hospitals and have never had the treatment I had here. Highly recommend their ortho unit

Had to go to the ER for a minor injury that required stitches. I was able to check wait times…read moreonline and do a preliminary sign in. From the receptionist to the triage Nurse to the Dr, most everyone was very helpful, friendly and efficient. I was in and out in about 90 minutes! Quality of care for what I needed was excellent.

Pleasant nurses. They have charged my pain medicine 3x without alerting me. I'm on stronger…read moremedication than when I came in. Doctors are available once a day and by messaging from nurses. This work flow can take hours. I came in for pain and possibly a uti. I'm glad that had my scans done, but truly wished I had not come here for there isn't any pain management available which includes the patient. Promised bowel management, but that was not true. A few suppositories etc. . I explained what worked and was ignored. Etc.....

I was a bit worried about the visit, being that it is in New Britain, CT which does have a lot of…read moreghetto and beauty alike.... I was pleasantly surprised at the amicable staff, the place was clean, and the procedure expectation was 100%. It was with the Radiology Dept, so granted, no hospitalization, but the techs and nurses were really good. Pleasant, professional, funny, clear, and prompt.

I recently spent two nights in this hospital. I was supposed to have an outpatient procedure in the…read morecardiology Cath lab that ended up requiring admission to the hospital. While my time spent in the Cath lab with their team of nurses and doctors and technicians was absolutely without issue, I wish I would have known how awful it was going to be once I was admitted to the hospital. They were managing my pain with a narcotic however after approximately an hour of getting the medication in my IV; the pain we return. Since my pain level was not being managed by the medication, they made the decision that I could not be cared for at home and should be admitted to the hospital. Once I got my room they continued to manage my pain and my nausea. Here is a list of my biggest issues: 1. Pushing the nurse call button; it was unclear based on the technology or the response time whether I was actually heard. Because I was in such pain I would count down the minutes to the next time I was able to get my next dosage of narcotic pain medication. Sometimes the red light would stay on and others it looked like I hadn't pushed it. Many times the intercom button would ring I as if I had called it. It was on the table next to me, I hadn't leaned on it. 2. At one point I threw up a couple times and had to ask for the nurses to bring me something to throw up into. That same plastic bin was then left in my room with the contents in it on my table (where they brought in my meals) for what seemed like at least 12 hours 3.They didn't seem to know whether I was a fall risk or not. I was on heavy pain medication and could barely walk due to delirium, nausea and weakness. 4.They have white-erase boards near the patient's bed that tell you what your name is, why you're in the hospital, who your nurse is, when you're next pain medication is coming, what your pain number is and what your discharge goals are. This was so sad, because they never wrote anything on the board other than the nurse's name. I had no idea the next time or what medication was coming for me to help with the pain. 5.I was vomiting and peeing from the force in my hospital bed and I would call the nurse and have to explain to them what was going on I remember them not really knowing why I was in pain which is alarming since they have my entire chart up in front of them; hypothetically. 6.If I was in distress & the nurse was visiting her patient on the other side of the curtain, they would pretend that I wasn't there. I was moaning in pain asking for things. 7. When I pushed my call button the voice that would come back through the intercom sounded like the most angry, unhappy, uncaring voice basically saying, 'what do you want'. 8. The 2nd night I was able to unplug my IV and wander down the hallway to try to find out who my nurse was. I did this because I knew that shift-change had happened she had not come in and introduce herself to me. I found her name next to mine on the wall in the hallway. She seemed confused because I asked her specifically by name and she said, 'That's me... who are you?' 9. I asked for toothpaste /ear plugs, and disposable underwear since I had not intended to stay overnight. Toothpaste and ear plugs never showed up. 10. I remember having to explain what procedure I had had done and what I was experiencing to the nurses and to some degree to the supervising Dr. In a way that felt like they didn't know or hadn't heard of it before which was scary. 11. The alarms beeping in our room would go off for 30+ minutes. We'd have to call each time to the nurses station. 12. This hospital has a 24/7 visitation policy, people in your room talking at any hour of the night? Wtf.

I checked my blood pressure on the morning of 12/19/2025 and found it to be 218 over 127. I drove…read moreup to UConn Medical Center, where I had some bloodwork done. I had a minor stroke a while back, so I try to keep an eye on it. They wanted to admit me, but I had to be home to feed my mother and my cats, so I chose to go back home. After I fed my mother and my cats, I was eating when the phone rang. I answered it, and it was a Doctor from John Dempsey Medical Center (UConn). He told me that the results came back from the bloodwork tests, which showed many abnormalities. He told me to return immediately to the hospital as I was having an "acute kidney failure" that could, along with the high blood pressure, cause a major heart attack. He said I needed to be admitted as soon as possible. As soon as I finished my supper, I hopped into the car and drove back to the hospital, and signed in again. The blood pressure was up over 200 again, so I waited in the waiting room until they could find a bed. I have very bad discs in my lower back. I have passed out from the pain because of them. After more than an hour passed, my back was acting up. I had no choice but to ask when the bed would be available. I was told it would be over 3 hours. I told the lady in the ER that I could not sit up for that length of time because of my back discs. She told me that there are no beds or gurneys available in the entire hospital that I could use while I waited. She told me that if I didn't like it, I could always go home. That is what I did. If I passed out from the pain from my discs, they would have let me stay on the floor for over 3 hours until they found a bed. That is completely unacceptable and unprofessional for any medical facility. John Dempsey is supposed to be a crown jewel as far as medical facilities here in Connecticut, but I found it to be a lump of coal. Needless to write, I won't be going back again. I advise others to find a better place.

I've been going to UConn for 35 years and it has been going downhill. It is really bad now in my…read moreopinion. U wait months to see an APRN and if they are out for any reason there is no one to cover medication renewal or ur case. No one follows up on scans or anything. U r left hanging in the wind. Despite being in serious pain or having serious conditions u wait for months for an appointment. Then many times I have experienced the provider cancelling my appointment with no follow up. Very poor and disappointing. Patient Relations I called 3 times and no call back. Pretty bad for 2025.

Had an out patient procedure today. From the moment I made my appointment to the moment I was…read morereleased to go home I had magnificent care. The staff was professional, friendly and caring. One of the cleanest well Maintained hospitals I've ever been in. I'm very lucky to have such great care.

This hospital has gone downhill significantly since Trinity Health took over. They no longer care…read moreabout the employees and the patients. All they care about is $$$

Took great care of me and my newborn. All the nurses were so kind and knew exactly what to do. I…read morecouldn't be more grateful!

Was assigned a PCP from their physician pool last year, since I do not have a doctor coordinating…read moremy health care. It was a year to with appointment coming up, they just called to cancel. I have to wait now until 2027 to see a doctor. Good thing am not a cancer patient.it, and now with t

Went to the ED with kidney stone , they quickly diagnosed location and severity. I was shown the CT…read morescan, they provided pain relief and discussed best treatments. Unfortunately they do not do many procedures at this hospital, a person has to go elsewhere for actual treatment. Didn't this used to be a full service hospital? The ED doctor and staff are wonderful, I was treated with kindness and respect.

Don't understand the bad reviews at all. Was seen immediately and treated kindly and professionally.read more

I came into the ER to get some tests done because I was not talking right. I got there about 7pm…read moreand I knew I was going to be there for more than one day. All the people that were there was very nice except one nurse. I told her I called someone for help and she did not like who I called. If I did not make that call I would not have gone to the hospital.

Very disturbing care. The quality of care is 0% Poor office experience. Poorly trained doctors.read more