4 people waiting. It has been an hour with only one person being seen. No help. No wonder this place has bad reviews.

The staff was very professional and efficient. I also like the private stations. Parking was also very reasonably priced. I'm giving a 1 star review due to the bathroom situation. Bathroom toilet seat was dusty and had pubic hairs. It was obvious it had not been cleaned in a minute. I know the lab is located in an old building, but the bathroom can use an upgrade or at the very least some elbow grease and lots of vinegar and/or bleach. Plus the person using the bathroom before me did not bother to wash his hands. Sadly, last visit to this place. Gross! read more

AMAZING EXPERIENCE. The office is clean and had plenty of chairs (although all were empty) for waiting. The office is open and transparent (UNLIKE others-- QUEST) in what was taking place and that everyone was busy working (UNLIKE others--- QUEST DIAGNOSTICS). Anyhow, the moment I walked in and was greeted by a very friendly person named Raymond. I had already signed in on my phone when I parked, so all I needed to do was wait for my name to be called, which it was within 3 minutes of my arrival. I was taken back to a private area and my blood was easily and painlessly retrieved by Raymond. He is personable and smart, gentle and a great asset to this office. All of the staff that I saw and encountered was friendly and busy helping others (UNLIKE other places, again -- QUEST, sorry to bash but they are seriously the WORST OF THE WORST). I will NEVER go anyplace else to get my labs done. I was in and out within 15 minutes due to the office's level of efficiency, their professionalism and experience. THANK YOU LABCORP!!! read more

Arrived at 835am for 945 confirmed appointment. Was told they are only working on 8am appts now. Checked in and went back to my office. At 853am recd txt that they are ready for me. I come back and it is now 906 and still waiting. This is after 2 txts and 1 email confirming my appt. read more

Came here twice and was done within 10-15mins! Both times different ladies drew my blood were very efficient and friendly. Luckily this was close to work so I just walked here after lunch. No wait after lunch so better to come in the afternoon. This place is tricky to find. Just take the elevator to the 2nd floor.. Walk east pass 2 doors towards #290 there will be a sign outside that says LabCorp. read more

Labcorp - Laboratory Testing Near Me - Pasadena, California

If I could give them zero stars, it would be zero. This is such a ridiculous place and not efficient on how they run their operation. I understand I don't have an appointment, but got here at 9am and quoted me an hour wait. It is now 12:20 and waited over 3 hours! I promise I will not be back again. This is not how a business should be ran. They called me in at 11 to check my insurance. This should be done at the beginning instead of waiting 2 hours. And then everyone was served before me. I don't understand how this is fair and equitable. Been in the in the room since 12 noon and blood drawn at 12:25. I'm not a technician but it should not take 25 minutes to draw blood! I am beyond irritated and definitely unacceptable! Never again will I go here. Poorly ran!! read more

Having Cancer sucks. Seriously. But this LabCorp location makes always having to check my bloodwork a little easier. The location is spotless, in a nice location and the staff is courteous, professional and kind. I drive all the way from LA and it's worth it. read more

This location if LabCorp used to be very efficient and friendly. They have made it easy to check in and you can wait in your car to be called. Unfortunately they have shortened their hours, today the bathroom was not functioning and urine collection was done in the basement restroom. The automated kiosk was not working when I got there and the front desk people seemed more interested in having conversation between themselves than taking care of patients. A man came in and claimed he had been waiting an hour to get his notification to take his labs. The front desk person claimed he had been notified , but obviously he hadn't. No apology or anything, he did get to go right in but he had to fast before the test and was not very happy to have been delayed. I don't know what has changed here but its not good. I hope it was just a bad day and not the norm. read more

I wished that I had read the reviews prior to coming to this location. The receptionist is unprofessional and rude. This is a poorly run place with a lot of disorganization and poor time management by the staff. This location is by far is the worst LabCorp in the area. read more

Horrible experience. Find a different location. Two days of blood work and they did not have all the correct tubes necessary for all of the tests...which required a 3rd visit. I went back a third time and guess what... Still out of the tubes. read more

Had such a great experience today. Raymond Brock was amazing. First off, I am a VERY difficult person to get blood from and usually need to visit the outpatient center at a hospital to do it. Not today! I went in and was nervous but wanted to try since it saves me so much money. The insurance doesn't cover the same as going to the hospital. Anyhow, Raymond was able to not only get my blood but lots of it. The Dr. ordered a bunch of test and they needed double the normal supply. Ugh! Raymond is not only nice and compassionate, he is really good at his job. He just kept talking to me and and had me very relaxed. It was a great experience and i'll be going back there to him specifically from now on. Awesome place. Thanks, Raymond!!!!! read more

I went in this morning to have my blood drawn. I asked the technician to please use a butterfly needle because I'm a "hard stick". She insisted she could get it with a regular needle. She was so sure of herself, that I agreed to let her try. At first my blood came gushing out, then cane to a standstill. She said she'd never seen anything like it. Well, I have. I've been dealing with this issue all of my adult life. AND I'm a nurse practitioner, not some drama queen. She finally agreed to use the butterfly. She got the blood she needed. This has been my lifelong frustration. I just wish the techs would listen! read more

This location is not the closest to my doctors office, but I still go here whenever I need blood drawn. Staff is friendly and they seem to get people in and out quickly, with/without an appointment. I usually just walk in and the longest I've ever had to wait was less than 10 minutes. The staff get me in one stick, and that is a huge bonus(I have tiny veins) !Thanks labcorp! I also like how I'm able to look up my results online when they are complete. read more

This LabCorp facility is the one on 221. E. Walnut St. in Pasadena, Suite 248. I've gone there a few times and I've had such terrible experiences each time! First time I took my son at the end of the day because the doc sent him at the last minute due to an illness, the receptionist was rude right from the start. She looked at our lab form and asked if my son had fasted. We said no since the doctor said he didn't have to. Glancing at the form she said it indicated fasting and to come back tomorrow morning first thing. We walked out and I had a bad feeling she wasn't being honest so I rushed to the LabCorp on Green St. since there was still time left before closing. There, they greeted us very nicely even though it was late and took my son's blood test. No problem, quick and easy. When I asked if the form required my son to fast they said no. So the other receptionist LIED. I was furious because this was about a little boy who was sick! The next day I called to speak with the manager to tell him of the incident and he profusely apologized. Since he had a good attitude about it I decided to give them another chance for next time. So the next time (months later) again, the receptionist at the Walnut location was extremely rude, loud and obnoxious. She has the annoying personality of trying to be intimidating to the public. Then while trying to draw blood from my son, the phlebotomist poked him 4 times in the same area in search for a vein! In, out, in, out... By the 4th time he was in so much pain that he ended up throwing up! And he had warned them not to continue because it hurt so badly and he was sick/nauseous. Then another one took over and drew his blood on the first try... in the same area. Nice. NEVER GOING BACK AGAIN. Terrible, terrible service for the public who in the majority are ill going in. Such lousy service and attitudes. read more

First time today. Small but sunny, clean waiting room. Front desk young man cheery and helpful. Labs are never fun, but nice to have this right in the Green Street Medical Plaza. I am grateful. Parking fee charged in the back lot(south side). I was fortunate to find a spot in front, on the north side of the building (mountain side) which is free for 2 hours. read more

Been here for 45 minutes, only called 2 people. Chairs are empty for 15 minutes before they call next. Still 20 people in hallway. Will never come to this location read more

My daughter did blood work for severe depression, and 6 days later, the results are still not available. Absolutely incompetent.

As another Yelper noted, this location has undergone a remodel. I'd been there several years ago and understand the previous negative reviews, including the comments about past customer service. But now the facility is updated, clean and the staff were professional, kind and efficient. The building it's housed in still could use some updating, but once you're in the LabCorp office, it's new. Service was great and I was finished quickly. Parking lot is accessible via South Catalina Ave. - seemed like the normal kind of paid parking experience one encounters at a lot of medical facilities. Parking fee was not unusual. read more

Covid or no, This lab corps has the rudest employees. It takes weeks to get appt so if you have emergency you are stuck taking chances. They are hostile if you don't have appt like you're an idiot and won't give a wait time. They have no hours set aside for vulnerable patients like other labs. You can't call them directly or talk to anyone at labcore. You have to navigate non user friendly website. Avoid if you can. Make sure your insurance gives you a different option. read more

I have been coming to Lab Corp for years. Today I was having routine blood work. Daisy was at the counter. She was rude, arrogant and behaved to me, as well as other patrons, as if she is in 'power' here. As I often have to remember where I work, if it weren't for customers, there'd be no need for me. Daisy. If you read this, just tone the arrogant attitude down a bit, please. read more

I came to this LabCorp for an allergy blood panel. I will note in comparison between this patient service center and the one on 50 Alessandro you should have an appointment as it was busy when I went it. I did have an appointment which was seen in 10 mins after checking in on the kiosk but I heard a walk-in being told that there were 6 patients ahead of her and it may be awhile. Note I did come in during the morning. The only thing that ticked me off a bit was how after getting a estimate cost of care notice is that they wanted to have a credit card on file. While I was not surprised that I would be charged for this blood draw since it wasn't coded as preventative, I never feel comfortable having a card on file with medical practices since I have a secondary insurance. I asked them the reason why since after my last draw at the 50 Alessandro patient service center i never had estimate cost of care notice and they told it was my insurance and that it's their preference to have a card on file for billing purposes. I told them I wasn't comfortable with it and to have it billed to my secondary first then the remainder to me. They were fine with my choice in the end. On a brighter side, I had a great phlebotomist who made sure I was ok and not prone to fainting when getting poked. She made sure all my demographics, ordered tests, and that the physicians I wanted cc'd were correct. Best of all, she was great with the needle. In all I like this patient service center but I recommend having an appointment. read more

Great experience! Christina and Shikha were very helpful. 10/10 would recommend Labcorp for future blood test

Experienced one rude and then one friendly employee which seems to make it 3 stars on average. When you walk in, the front desk is weirdly situated, but there are lots of signs telling you where it is. I came 15 minutes before my appointment as instructed on my confirmation e-mail. The receptionist asked if I was there for a drug test and then after telling her I was, she quickly told me, "THERE'S SOMEONE AHEAD OF YOU SO YOU'LL HAVE TO WAIT AND WE DON'T START UNTIL 1!" Woah, calm down. She then continued to glare at me as if I had just personally offended her when I mentioned I had an appointment. The guy who actually took my sample was super friendly and even seemed chill about me almost spilling my urine sample on him when I handed it to him. There was some weird procedure where you can't flush the toilet or wash your hands until you go out and give them the sample, but whatever; I'm sure there's some science behind how they do it to prevent people faking the drug test. It's super bizarre to pee in a cup and hand it to someone, but I guess that's what drug tests are all like. This is probably just about the same as at any other drug testing place, but I recommend making an appointment online so you don't have to wait. read more

Wish I could give a no star review. I had an appointment scheduled for 8:15 am and checked in at that time. At 9:30 am I went to check in on how much longer I'd be expected to wait. They told me they didn't have my appointment and I must have mixed up the day/location. I later double checked the confirmation from their website, which is the only way to book appointments since they don't take appointments by phone (attached in the image below) - my appointment time and location were exactly correct. Since they said they couldn't find my appointment, they counted me as a walk-in and told me I had 7-8 people ahead of me AFTER I HAD WAITED OVER AN HOUR. Ironically, they said the woman who asked right before me also had 7-8 people ahead of her and she had just arrived 5 minutes before without an appointment. They eventually called me at 11:56 AM to say they were ready for me after I showed up on time for a scheduled appointment at 8:15 pm. Not to mention, I had fasted for 16 hours by that point. I couldn't even return for my lab testing because I hadn't planned on taking 5 hours off work for a simple blood draw. Their booking system is broken, not to mention blatantly disrespectful of people's time. Go elsewhere if you can. read more

Labcorp - Staff told me I must have confused the time/location of my appointment, but I have the details printed off their online appointment booker. - Laboratory Testing Near Me - Pasadena, California

Terrible service. Don't bother making an appointment as they don't go or them. Has to be the worst lab testing facility in the entire area

Took my mom in for routine labs. Arrived before 7am. There were already people waiting. She was told it would be a 2.5 hr wait! I checked online for an appointment - 1-2 weeks out. This place is seriously understaffed. Please consider getting more staff and somehow increase capacity. read more

Its now been exactly 4 weeks without recieving the results of my Covid-19 antibody test. They said it would take about 2-3 days. I understand things are hectic right now. But 4 weeks? If there is an issue they could email or call me to let me know, I'm a generally understanding person. read more

Whatever you do, DO NOT go to the LabCorp on Green Street. I have never come across anyone as rude and disrespectful as the receptionist. She was acting snippy and making snarky remarks to everyone that approached her, constantly complaining out loud that she was overwhelmed and doing three things at once. I initially went to the location on Alessandro but they said they didn't take walk ins anymore, although they saw me without an appointment two weeks ago. I arrived at Green St at 9 am, and they told me the wait would be over an hour. I patiently waited in my car for 2 hours, then went up to ask how many people were still ahead of me. The rude receptionist made her usual snarky comments, and literally told me the more I asked that question, the longer it was going to take for me to be seen. Mind you, that was the only time I came up to ask... by 12 pm I was so frustrated that I drove to the San Gabriel location, where I was told there were "many, many people ahead of me" by another rude receptionist. I decided to head back to Green St because there were only 5 people ahead of me there. After another hour, I get a text notification that they're ready for me, so I run upstairs and to my dismay it still wasn't my turn... the text was from the San Gabriel location. So I jump in my car and fly over there! And the receptionist tells me to wait outside, I had missed my turn because I didn't come right in... by now I had tears in my eyes. I went outside and just paced in front of the door until I got called in. It took them less than 20 seconds to draw my blood... it was now about 1:45 pm. I arrived at the first LabCorp location in the morning at 8:20 am. Just for the record, my bloodwork had to be done on that specific date, I didn't have time to make an appointment because they're booked 2-3 weeks in advance. I tried calling them to explain my situation and see what time would be best to arrive, but they do not take phone calls! For those thinking "oh maybe they're busy due to COVID", the answer is no. They do not do COVID testing at LabCorp. They only do the antibody test. They are simply INCOMPETENT. And rude. Why have someone with the bedside manner of a butcher working in a lab?? I do not have enough words to express how much I loathe LabCorp. I hope I never have to deal with them ever again! I have a lot of choice words for that nasty receptionist on Green St, but unfortunately I can't include them in my review. Just know I want to!!! read more

The staff were so friendly and helpful I was nervous because of bad reviews but they did their job so good. read more

Special thanks to Mark who was very patient with me. I had a lot of questions about the acid test I had to take for my stomach and he was very patient and made sure I was ok while I waited (Not his job) but made me feel comfortable. Thank you Mark. The other ladies there are very nice too. read more

Kids friendly and good skill! They were very good with my 5-year-old. Even though she was crying and heaving, they did it so swiftly and looked so effortlessly getting the needle in the vein. After the blood drawn, they talked to her nicely and distracted her from her upset. We came two times with different nurses. read more

Beware, although their hours are 7:30 to 4:30, someone there has arbitrarily decided that they will only do drug testing after 1:00. I had to drive all the way to Pasadena, and take time off work, only to be told they didn't do that now. I wish I could give them negative stars. This arbitraty rule caused me so much trouble. Plus, there is no parking except a few limited street spots and the office is located in an ain't-this-quaint olde tyme building... that is like a maze. I went to the Glendale Labcorp (for blood work) and it was good. read more

Pretty efficient and love the renovation. Now the waiting room is clear from clutter.

My doctor recommended Quest but my insurance covers LabCorp. The tall AA man covering at the front desk had terrible customer service skills. I checked in and after waiting a while and being ignored, I walked out. The Walnut site lost my test specimen so not much better, though the AA receptionist was helpful. Alessandro site is the other option, but be prepared for a loooong wait. read more

Nice staff but they are not transparent about their wait times. Nor do they fairly manage the wait list. We were walk in today at 10:45 and it's 12:05 and we are still waiting. Many other clients have walked in after us and have been seen. I would not come here again ever. Save yourself and go to another lab. There are many many in the area. read more

When I arrived to the building where LabCorp is located in Pasadena, I was extremely disappointed when I realized that I wasn't going to QuestDiagnostics (which is also in the same building and where I had a great experience last year for the same routine lab tests). This particular LabCorp office is located on the 2nd floor in a corner and was actually kind of dingy. The carpet was gross and everything was just super old. Upon entering, you're in a small waiting room and then through the hallway is a little desk where one employee sat checking in patients. There is a second waiting room and then 2 larger rooms where the tests are done, one bathroom for the entire facility and no place for people to wait in line. Honestly, it was awkward standing in line waiting to "deposit your specimen" in the bathroom as the guy behind me joked "it's like waiting to get into a club." Ha. The tech who drew my blood wasn't friendly at all and just complained to me how the office was so cold. Honestly, some people are already uneasy in these situations and she definitely didn't seem like she wanted to ease anyone's feelings. Once she was finished, she pretty much wrapped my arm and dismissed me...just not a great way to start a Wednesday morning. The only positive is that they do stick to getting all the patients who have appointments in on time and it was very easy to make an appointment online. In hindsight, I really wish I would've known the difference between LabCorp and Quest because next time, I for sure won't be going back here. =\ read more

The office here is busy and the employees are quick. However, I'm concerned with the accuracy of patient information being filled out here. I found out during my first two visits here that information such as my address, GENDER, and BIRTHDATE were all incorrect. This actually caused me recently to be billed for a blood test, saying I was "not covered" by my own insurance. Luckily, a LabCorp Billing rep I called decided to double check with the office here and guess what? My birthdate in their system was STILL incorrect, even after I had instructed and asked one of the ladies working here to correct all the wrong information they had for me (before my very own eyes, too). That inaccuracy was what caused my insurance information to not add up (the birthdates were not matching up, thus no member could be found) when billing time came. Honestly with these type of errors, it makes me question if blood test results are even reported for the right person. It's good that the staff here is quick, but they need to ensure that they are also accurate with their info input, as these mistakes can lead to potentially serious problems! read more

Ugh... This poorly established establishment does not deserve a star. While you wait in the grimy, depressing lobby you will be subject to the horrible sounds of loud, obnoxious voices of the employees that call out for patients' names. You can hear every word of whatever unrelated conversations they engage in and it is just mind numbing! Ghettooooooooooooo! read more

Will never want to go back ..soooo rude and the main rude one was this big man ..who just don't care.

Heavy set, short white girl at the front counter has a bad attitude and gets very stressed when she as 2 or 3 pieces of paper to "process". Seems like this might be too much for her level of intelligence to handle. She likes to talk down to people and use a condescending tone of voice to old people etc to make herself feel important. She should not be in a customer facing job. I would recommend working in a MacDonalds stockroom or many a warehouse job where she doesn't have to face the "pressure" of people asking simple questions. read more