Whose idea was it to mash together urgent care + radiology + ob/gyn?…read more When I arrived there was a pre-teen continually vomiting violently into a bucket in the same waiting area as a bunch of pregnant ladies and people getting cancer screenings. I could see it being in the same building---fine--but this should *not* be the same waiting area! And there were only 2 admins for those 3 offices, so check in was as slow as molasses. It was 15 minutes in line before you can even talk to a person behind the desk. This represents the worst of what medicine is becoming.

The admin and support staff often verges on amazing incompetence. This location is being grossly…read moremismanaged. You can't talk to anyone who actually has any information; they just leave vague useless voicemails and use a phone system that keeps your phone from ringing so you can't tell when they're calling you so that you can actually talk to them. You spend more time talking to their new stupid phonebot system than anyone who does anything other than take messages for other people you're trying to talk to. You can't trust the information you're given by support staff. One doctor assistant actually lied to me about my blood pressure telling me it was 120/80 right after measuring it when I knew for a fact I had hypertension and had measured my pressure just an hour beforehand. The doctor retook my pressure and it wasn't even close to 120/80. Another one once reported to me that my bone density scan was healthy and normal. When I received the written report, after having to request it, it reported that I had osteopenia, the precursor to osteoporosis. The lab doesn't keep regular hours and repeatedly closes early due to staffing shortages. Recently, it took me 3 trips from Concord to Orinda to get a blood draw and then they didn't mail me the results even though I did all they asked to ensure that they would. This is not the first time that's happened. I saw my primary care doctor Stephanie Singson for an annual physical recently. Within ten minutes she was telling me she had another patient to see and kept trying to give me the bum's rush even though there wasn't even any time involved for a Pap smear or breast exam. They don't allow even ten minutes for an so-called annual exam? I've been trying for a week to get a physical therapy referral from the support staff for an injury Dr. Singson already knew about but no one will tell me when it will be processed or why it's being delayed. Even though a doctor can generate a referral within minutes if you're there in person, if you request the referral by phone even after the doctor knows about the request, there's a "referral department" requests have to go through even when there's no advance insurance approval needed and they take many days for what I don't know. They once delayed an urgent request for a brain MRI waiting for Medicare approval even though Medicare advance approval for MRIs is not needed.

This location is painfully slow. I was first on the waiting list and there were only two other…read morepeople with appointments. But here I am still waiting 45 minutes later, even though their own board says they are serving 0 patients. No idea what they're doing back there but it's not taking blood. Labcorp is infinitely faster but I have one doctor who only works with Quest. I may beg her to switch. No one at the front desk even asked for my order for 45 minutes.... The actual technician did a pretty painless job and was nice, but they have got to do something about processing patients better.

My appointment went smoothly. I easily registered with my…read moredrivers. License on their machine. Folks, apparently without an appointment, we're there already. Peng explained to them, why she would be taking me in, prior to them. I was there to have blood drawn for them to check more in depth than I could get Kaiser to check for. Peng was personable, professional & very competent. The entire visit was A+ for me.

Bernadeth is an excellent phlebotomist and such a kind person! Not only did she accommodate me with…read morea last-minute appointment, but she arrived at my home right on time, fully prepared, and even wore booties to keep my floors clean. I had forgotten to freeze my ice packs for shipping and she helped me out with extras she had! She has such a positive personality and is incredibly skilled. She even gave my puppy some love too! If you're looking for a mobile phlebotomist and a 10/10 experience, Bernadeth's got you covered!

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

Aaron was the technician who administered the MRI for me. He took extra care since it was my first…read moreMRI procedure. Aaron explained the procedure and helped me understand the steps to accomplish the task. He was kind and caring. I appreciated his efforts. His knowledge and expertise made the procedure go by quickly. I was grateful for his understanding. Please relay my gratitude and appreciation to Aaron for a job well done. He is certainly an asset to John Muir Medical Imaging Department. L. Wong

They did a good job the first time we came in. Quick to take us in, nice people. Today we've been…read morewaiting for 30 min with no one ahead of us, simply because they typed in the wrong knee to image and apparently it takes 30+ minutes to correct? Worried about competency issues at this center. Pretty terrible experience overall. Doesn't feel like they care about patients here.

We used Mobile Med Services for a blood test for my mother. This service is super convenient, super…read morefast, and super friendly. We were able to schedule for a next day appointment and they made sure everything went as easy as possible. We saved hundreds on wheelchair transport and we highly recommend Mobile Med Service for anyone needing mobile service!

I had such a great experience Mobile Med!…read more Charity Manning, the owner, is a licensed phlebotomist and certified medical assistant who comes right to your home to do blood draws. This is an incredible service for anyone who is sick, homebound, or simply unable to get what they need done at a lab. In my case, the lab actually wouldn't do the bloodwork I needed to donate a kidney, so having someone come to me made the whole process possible. Charity was professional, very communicative, and incredibly gentle and kind during the draw. She made me feel at ease and took care of everything (she came to my house, drew my blood and even took my bloodwork to FedEx for dropoff) I plan on using her services in the future not only for myself, but also for my kids. Having someone trustworthy and skilled come to the house is such a relief! Highly recommended.

They are so amazing! At my daughters primary doctor, they ran out of flu vaccine and provided no…read moreplace to go for a flu shot that accepted my child ins. I researched and called around for more than an hour and found this place that accepted my child ins. They immediately took her in. They told me if the doctors ever run out of any type of vaccine for my child, I should contact them. My child didn't even feel the shot and praised the medical staff on the ride home. Staff and medical staffs are so efficient, nice, and accommodating. Super clean and professional. I'm blown away with their services and kindness, which is very hard to find these days.

I found BayPLS online, made an appointment and was tested ten minutes later. The staff was very…read morefriendly and helpful. I got my results in just couple hours. Recommended.

After a traumatic experience getting a blood draw for my 2 year at a lab, our doctor recommended an…read moreat home Appt. I had no idea where to go and I happened to speak with the scheduler at Bay PLS and she eased my mind. She said they had an experienced tech who had extensive experience with children. My wife and I were very nervous but the whole thing went amazingly. No tears, no drama and over in an instant. The techs name was Martin and he was fantastic. We will definitely be using this place again in the future!

From the owner: BayPLS specializes in home health care, laboratory testing, mobile phlebotomy (blood testing), and…read moremedical transportation services. Our services include COVID-19 Services, Therapeutic Phlebotomy, Mobile Phlebotomy, Clinical Research, Live Scan, Laboratory Testing, and Customized Corporate Services. Visit our website to learn more!

When our mechanical work came to a screeching halt due to a potential asbestos scare, Titan was…read moreable to come in right away (the Wednesday before Thanksgiving!) to come take samples. Luckily our samples came back negative so our work was able to proceed. Thank you so much!

Tony was terrific on the phone providing clear expectations and pricing. Gabriel and Ibrahim did…read morethe testing. They were very efficient, friendly and left NO TRACE of the work they completed. There were some small spots on the ceilings where they did the work but no debris, no dust, nothing left where the work was performed. I would gladly recommend them.

This place has literally changed my life…read more I started several years ago and feel like 10 years younger. The mobile blood draws and delivery of meds make it so easy. The concierge service and teledoc appointments are the icing on the cake. I can't recommend this place enough

Helix MWR has been a simple process and a great experience with mobile appointments. Ive also…read morereceived discounts from Helix MWR.

Dr Ching is the the most responsive and caring doctor i've ever had. She is authoritative yet super…read morerespectful. She is an amazing listener which makes her a very thorough and informed doctor. Her emotional intelligence as well as her medical expertise make her the kind of evolved doctor needed for the times we live in. I feel very fortunate to have found her.

Very patient and caring! Love having a momma to review all the momma-issues that come up after…read moregiving birth. Very thorough and easy to schedule with, parking is easy, and just off the highway (lab also available in the building).