First I tried paying my bill with their "convenient" online bill pay option. Fail. System doesn't…read morerecognize your invoice number. Second, I call the "automated" system to make a payment, Fail. Doesn't recognize invoice number. Third, iam transferred to a live rep who cannot take payments over the phone because the line is "recorded". Fourth, transferred to a rep who takes same invoice number and magically has all my information available and can take a payment. 20min's wasted. The IT dept needs to be up for review at year end. Any performance bonus that is on the table needs to be looked at twice before dispersing.

The worst costumer service ever, I dont understand why they can't have a capable front desk person…read morehere. It is always like an hour wait

Absolute nightmare. Waited for 40 minutes because the system screwed up my appointment time. Only…read moreto say that they can't submit my test absolutely wasted my time. Do not recommend.

I have used this location 3 times the past two or so years…read more Easy to make appointment online, but they also take walk-ins. Great location about 1 block off Route 17. Clean & well set up. The waiting room has a kiosk for Check-In ( again with appt or for walk-in) Have your Driver's License ready (& if you are using Insurance, that card too.) The kiosk scans these cards. Check In takes only a few minutes. The,staff gets patients In\Out FAST!! I have "hard to find" veins. I run into painful issues sometimes. BUT here we are 3 for 3 for perfect blood work extraction. Highly recommended!!

This is the 2nd time I've been here in December and each time has been exceptional. Making an…read moreappointment is easy, they have a lot of availability, and checking in is very convenient. I've never waited in the waiting room for more than 3 minutes. Parking is never an issue. The waiting room and each individual area is immaculate. On both occasions, the phlebotomist was gentle and quick. I definitely recommend this location.

I love this lab. The facility is nice, the people are great, and the location is convenient.read more

My fiancé has to start a new job so they sent him here for pre employment drug testing . 1st time…read morethey messed up the id numbers so test was invalid. He went back 2 days later and the same thing happened. Go somewhere else! This place needs to be closed down. Terrible service!

I do the mobile appointment creation and pre-appointment check-in and my appointments are always…read morequick and easy, despite the very long lines. I will say that some of the specimens were left where clients could access easily, which didn't have me feeling the most secure, but otherwise nice place and nice people.

I had a very unpleasant experience at this LabCorp location. I came in for a urine drug screen,…read morebut my initial sample wasn't large enough. The staff member who assisted me told me to drink water, wait 45 minutes in the lobby without leaving, and then return when I was ready to provide another sample. After waiting the full 45 minutes, I let the staff know I was ready, only to be told that the employee who started my registration had gone to lunch, and no one knew when she would return. I explained that I urgently needed to use the restroom, but instead of offering a solution or having another staff member continue the process, I was told that only the original employee could complete it. If a particular staff member starts the registration and collection process with a patient, she should finish the entire process before leaving for her break. It is completely unreasonable to leave a patient waiting in discomfort when the situation is time-sensitive and physically urgent. This is unacceptable. No patient should be left in a position where they have to "hold it" for an unknown amount of time. I ended up leaving because I was told the employee might be back in 15 minutes, and I knew I could not wait that long. I contacted the manager to report the issue. I am very upset with how the situation was handled and will not return to this location. I do not recommend this office to anyone.

Had an appointment showed up and they were closed. No one let me know they wouldn't be open no one…read moretried to reschedule.

The Paramus quest diagnostics was very clean and tidy. Pam did my blood work and she was the…read moreabsolute best technician I have ever worked with. She was so warm and professional and made the process painless. I hate getting blood work done and always have such anxiety around it! So her reassuring bedside manner was super helpful in making the process as "easy" as possible.