Needed my yearly blood work tested so, after seeing my doctor and getting an order I headed home…read moreand went to the Quest Diagnostics website to make an online appointment... I can't tell you how convenient it is to choose your own day and time! I scheduled my appointment for 9 a.m. on Thursday morning. The actual business is located inside Randalls, adjacent to the pharmacy which was yet another great convenience. This location is relatively new having only been opened since October 2016 so everything was clean and pristine. I arrived 5 minutes early, signed in and waited about 2 minutes before being called. I had the pleasure of dealing with a wonderful and proficient phlebotomist named Katrina. She had no problems drawing blood and luckily I didn't feel a thing. All in all, it was a great experience, I will definitely be utilizing this location in the future.

I am so upset. I tried to find the store then realized it is inside of Randalls. Then, at 4:31pm…read morethe woman said sorry I've been alone for 3 hours. I explained that my son has a doctors appointment that is reliant on this but she didn't care.

The tests were done 5/28/26 at your location on Barker Cypress after a long wait. When I returned…read moreto visit the doctor 6/11/26, the tests had not been forwarded to him. He is the one requesting the tests. I now have to return to the doctor for another pricy visit to determine the results. This is totally unacceptable and incompetent.

Quest has always been my preferred lab for blood draws. However their new billing requirements are…read moreunethical. In December they required a credit card before they would draw blood. Sixty days later I got a charge on my credit card. I never saw a copy of a bill. Never had a chance to appeal insurance denial. And never was allowed to ask my doctor to explain the tests ordered to-insurance co . If this is quest's new procedure. I'm out! They should re-evaluate unauthorized use of credit cards.

I went yesterday morning to get my blood drawn. I got the worst tech ever. I tried calling to…read morereport how bad it was. Nobody answers and there's no voicemail system set up. I will not go back to this location.

So fast make sure to set appointment. Didn't feel a thing with blood drawn. They always double…read morecheck information to make sure correct.

Absolutely disorganized and frustrating experience. I checked in as a walk-in since there was no…read moreavailability and only needed a simple blood test. I waited over 40 minutes to be seen. Because there were no seats available, I waited just outside the door, and during that time they removed me from the list. When I came back in, I was told I needed to re-check in and wait again, despite having already been waiting. As a result, a simple blood draw took almost an hour, and I watched several people who arrived after me get seen first. Maria eventually helped me and was kind and professional, but her help doesn't make up for the poor communication, lack of organization, and unnecessary time wasted.

Today was my 3 year old daughter Blaire's first time getting bloodwork, and I cannot say enough…read morewonderful things about Kisha! From the moment we walked in, she had such a warm and inviting presence. She immediately made Blaire feel comfortable by letting her pick from a bowl of stickers (and even told her she could have more than one!). She thoughtfully turned on Miss Rachel, one of Blaire's favorites, and even had a hot pink tourniquet and a purple bandaid - small details that made a big difference in making the experience feel fun rather than scary. Most importantly, Kisha was so incredibly positive and gentle that Blaire didn't even flinch! I was expecting tears, but instead, she had a stress-free experience thanks to Kisha's kindness and skill. We are so grateful! If you need bloodwork done, especially for a little one, I highly recommend asking for Kisha. She is amazing!

The hours listed on Apple Maps are inaccurate. It shows that this location opens at 8:00 AM, but…read morethe sign posted on the door says Monday-Friday starting at 8:30 AM. I came based on the hours shown on Maps and was disappointed to find that they weren't actually open at 8. I would recommend updating the hours on Apple Maps so customers know the correct opening time.

This place is nice very clean compared to other places I've been. Madison was the person who helped…read moreme out she was informative and patient and answered all my question she was great.

If urgent care was a Netflix series, this location would get a 5 star rating…read more Cora at the front desk is basically the gatekeeper of calm--sweet, efficient, and didn't make me feel like I was signing up for a gym membership just to be seen. Maria the medical assistant deserves her own spin-off. Quick, friendly, and somehow managed to take vitals without making me feel like I was on trial. NP Sultana? Absolute star of the episode. Listened, explained, and actually cared--without the "Dr. Google" attitude. They tag-teamed like the Avengers of urgent care, and honestly, I left feeling healthier and entertained. If I have to get sick again (not planning on it, universe ), I'm definitely coming back here.

Unfortunately, while accompanying someone to the clinic their experience with front desk staff was…read moredisappointing. The front desk employee was very rude and showed little compassion toward patients. She was slamming doors, spoke in a sharp, impatient tone, and made the environment feel unwelcoming. Front desk staff are often the first point of contact, and a little kindness and professionalism can make a big difference. Especially for patients who may already be stressed. I hope this feedback is taken seriously and used to improve the patient experience.

They always do a great job for me. Able to take my blood without even me even feeling it. They…read moreare a mother and daughter team in Houston. Shalonda took my blood yesterday. Appointment was set for 11AM and she literally rang my door bell at 11AM. They are the best!