Clean facility, appointment time was spot on, Lab technician was polite and getting blood drawn…read morewas pain free and easy. Five stars!

I am frustrated by Quest's attempt to verify my identity. I already have an account with Quest,…read morethen they want to verify my identity by opening a new account? The system sucks!

Why did I make an appointment?!?…read more Made an appointment for a blood draw early in the morning....thry were late, and apparently it jappens often enough for them to put a sign on the door telling customers not to knock, they are with other patients.

Bad service. This is how the nurse draw my blood. She took 2 time in my arm is worse.read more

I was greeted by Jessica and she was very sweet and explained the testing that was going to be…read moredone, and Jerry was the one who did the testing for my and my child he was so nice and funny I would definitely recommend this place to anyone who needs testing done

Was told it would be $300 over the phone. Was informed at time of visit that it would be $420. Was…read more promised 5 days to receive results. Took over 2 weeks. Do not go here.

Great clinic! Great services, I was treated fairly and all my questions were answered.read more

Where do I begin, this was the worse experience ever. From something that should have been a simple…read morestitch removal turned into a nightmare.. totally can't believe they have a Texas license to practice. Basically I came in for a simple stitch removal by my ear. The lady cut the stitch in the center, leaving a piece of stitching inside causing a bad infection that lead me to the emergency room. She had one job to cut the stitch from one end and pull gently to remove the whole stitch out. Well this untrained person, left a piece inside unbeknownst to me. When the area would not heal and I felt pulsing and it turned red I had to go to the emergency room to have the small stitch piece removed by a professional. I also noticed that the medical instruments were not in a bag or in a sterile environment, so this also could have contributed to my infection because they were in open air exposed to everything. Then to top it off my emergency bill was almost $900 dollars, I have reached out to the Clinic to get reimbursement for there incompetency and at least an apology, and I have been ignored. I was not going to write a review because I understand people make mistakes, however to make a mistake and also not pay for it is beyond me.. I will have to report them to the TX Medical Board and seek justice through legal means. Please save yourself the grief of what I went through and go elsewhere!

When I went for my appointment and their computer was down they said to go to another Quest…read moreDiagnostics location. When I went there, the doctor's order was not in the computer system. What is the name of that other national clinical lab chain?

Had blood drawn on June 3. My doctor never received results. Because there is no way to communicate…read moreby phone, I returned to this very dismal office to get them myself. They had no record of my test results or that I had even been to the establishment. Unbelievable. There are other QDs. Stay away from this one.

Gina was extremely rude today. I have tried to contact her multiple times with an issue I have been…read moreexperiencing today. She has decided to at this point ignore my calls, which is extremely inconsiderate as I was trying to handle a serious manner. Unfortunately, I have now needed to seek other means to get what I needed to get done since they were unable to handle my problem.

Gina was so amazing and kind. Definitely recommend this place for amazing service and hospitality .read more

Every time you come here there's a long waiting line. The room is very crowded full of sick people…read morevery close together. It's ridiculous. If they can't handle the load, they shouldn't make so many appointments. Their technicians are always overloaded and rushed. Lab corp is so much better!!!

Quest Diagnostics, 600 N Kobayashi Rd Ste 109, Webster, TX 77598, has terrible service. I'm waiting…read moremy results 12 days. I had to do an appointment to ask about them, and their response me that they don't know explain me why my results haven't arrived and that it's not their responsibility, but rather responsibility of lab that does testing. The patient doesn't deal directly with that lab; the pacient do deal directly and pay to Quest Diagnostic. They are very irresponsible. The service is awful; you never can't contact them by phone or email because none customer service numbers work. No one will answer and they don't have informacion available for customers I stop doing my job and personal matters to go in person to ask about my results, only to receive the response that it's not their problem. Don't go to Quest Diagnostic. They are very irresponsible, inefficient, and very unprofessional. Lab Corp is much better

He visitado la clínica acompañando a mis familiares y hay buena atención médica en especial por las…read moreenfermeras q allí laboran, demostrando profesionalidad y entrega al paciente. Mis felicitaciones y q continúen prestando el servicio con la misma calidad q lo han hecho hasta ahora.

Perfect service each and every one of the times I have had to show up at this place. Delays are…read morenormal and the love and patience with which they treat you is inexplicable.