6/3/20 - Pleasantly surprised with my experience here!! Not sure why the negative reviews but the…read morestaff here deserve 5 stars. Customer Service, Hygiene, Blood draw, and location details below. Customer service: kind, attentive, and supportive. My labs wouldn't open in the system. They were so patient in the wait for the test to come through again and even offered a second solution (send via fax). Staff made sure all customers were tended to. Phlebotomist: Tyiesha did a great job drawing blood. She has a very kind and sweet nature about her! Even made small talk and showed interest. Facility was super clean and they wear and use their gloves/mask without fault! Super impressed with their responsibility. :) Definitely go here!!! Location: GPS takes you to the outside face of the building (facing Greenbelt Hwy & Wendy's). Take downhill walkway (see photo). Go straight through and look for "M1 - M7" signs. Office is M3!

My husband and I had an appointment at 9:10 in the morning. It is now 10 AM and they are chaotic…read moreand we have yet to be called. It's simple blood work. It should not take this long. The staff is short with the clientele like they're not happy to be there. I'm very surprised about this because I frequently this location many times but it's been about six months since I've been here. If this is the service that is provided here, I will gladly find another location. This was abysmal.

Pro: big parking lot, vending machine on lobby, check in machine, clean interior, moderate size…read moreparking lot. Con: lab test at 10 am. Had to have some labs done for my pre employment screening so I came to this location which was the closest to my house. Parking lot is decent size so no issues there and there is a vending machine in the front of lobby if needed. Upon entering the LabCorp you sign in by machine. The desk will call you for the paperwork and ID. It took about 20 minutes overall to get some lab drawn and do my drug screen. It is still weird that LabCorp open at 7:30 am but don't do drug screen till 10 am. The staff were friendly and efficient. Overall, it was a quick and easy process.

The front desk staff are very rude and unprofessional. They won't even answer a question when you…read moreask as politely as you can.

I'm writing this so others can steer clear of this place. It's so filthy and nothing is sanitary…read more Everything is run down and dilapidated. Dirty plastic was draped over the water fountains. Trash was all over the floor. Blood receptacles are kept out in the open. My technician placed my receptacles on a dirty counter then placed them in a bin with other receptacles that are out in the open (potentially contaminating them twice). She then swiped my arm with an alcohol pad and followed up with a gauze that had been sitting out. I pointed out how unsterile these practices were and she simply said, "Well... we try to keep it clean in here". I bolted before she stuck a needle in me. Just go somewhere else.

They are very slow and extremely rude. The African lady treated this patient so horrible. The way…read moreshe spoke to her was very degrading. I'm not sure how long she'd been sitting here but all she did was ask a question and the lady went off. Then she tells her it's first come first serve. If you have an appointment they should go in the order off the appointment and then take walk-ins.

I was so lucky to have found them last minute I had a court date coming up and last minute I was…read morenotified I needed a legal/ court admissible DNA test. I called GraceLab Solutions and was able to get a next day appointment. Shanae' was professional, quick, and informative during the whole process. She also able to go to my son's father in Washington DC and complete his test. I will definitely be referring my friends and family who may need DNA testing!

From the owner: At GraceLab Solutions our DNA and drug testing lab stands as a beacon of precision and reliability,…read moreproudly offering DOT C-TPA and Pre-Employment services tailored to meet the rigorous standards of safety and compliance. When it comes to health and safety, the DNA of success is in precision. We offer same day, mobile, and in office appointments for your convenience. Our phone lines are open 24 hours a day, 365 to assist you.

Walk in today around 8:15am for Covid19 test, for travel, service was perfect, got the results the…read moresame day before 4pm.I will recommend any one who travel, just go there and get what you need. Thanks.

Yodi at the front desk was awesome. I phoned several times because I was so concerned about getting…read moreresults back within 24 hours. Many times I couldn't reach anyone and the phone went to some strange voicemail but when I got a hold of him, he really took his time to explain the process and put my mind at ease. With a flight on Friday evening, we went for the test late Wednesday afternoon. We got our results back the very next day before 5pm. This lab rocks and Yodi was very helpful. Thank you.

The customer service. I came in 10am to check in and the kiosk said my appointment is at 1:20 pm to…read morecome back 10 minutes before my appointment. I came back at 1:00 pm. It's now 2:03 pm and I have not been called back. Then an African American lady come out and asked everyone in the meeting room what is there last name and return to the back. These people are un professional and rude. They had another person sitting in the waiting room waiting and when they finally called him back. They announcing " You been sitting out there all day". Very unprofessional.

Went in for a walk in appt. (I had a scheduled appt for the next day but decided to try go a day…read moreearly.) The kiosk indicated that the last drug screen was 3:30 pm. The business closes at 4 pm. I was assigned a # @ the kiosk. I checked in around 3:10. Waited in the waiting area & a rep comes to the waiting room around 3:30 to state to me & another walk in customer we're not on "her screen". The other customer had checked in ahead of me & was also assigned a #. The rep then proceeds to state that the last screening was 3:00 pm. I told her that kiosk stated 3:30 pm not 3 pm. Had the info been correct, I would have respected that & left the establishment. The rep was pleasant enough but QUEST needs to do better! What a waste of my time.

Scheduler was quite rude and hung up on me when I attempted to reschedule a pre-colonoscopy virtual…read moreappointment. Initially, she refused to cancel it because 'it is so far in advance' so I explained that it was set up without my approval and I cannot make that appointment. She finally agreed to cancel and then hung up on me. I started to wish her a good day and to enjoy her weekend but she was long gone. She should realize that she is not tasked with doing favors - it is to provide professional, courteous patient services.

I have been going to this office for about 7 years and always find the front desk staff to be…read moreunkind, unfriendly, and rude but recently, I had an actual horrible experience with them. I wrote to the office about this experience but have not heard back from anyone to acknowledge my message or my experience. I think the reason front desk staff can behave this way is because they know that they can get away with bad behavior and they have the support of the Administrator and providers. Even though I like my provider, I am finding it difficult to keep going to this office where as a patient, I don't get the respect I deserve.

Two stars because the employees were pleasant. But they have far too few of them, one person for…read morecheck-in and one for blood draw (possibly another I didn't see?). No stars for anything else about this location, the lobby is *miniscule* and packed standing room on a Monday morning. Very hot with no airflow. Despite making an appointment ahead of time and arriving on time for it we waited 55 minutes before being seen. They have a tracker on the wall which lets you know where you are in line for your appointment but it disappears after you check-in in person (after checking in on the kiosk) and you still wait an unknown amount of time. Would not recommend going here if it can be avoided.

We saw one technician, Tasha, a week ago for our 10-month old (who has very small veins), and she…read morewas wonderful. She was patient, kind, and skilled (all while being the only one working there). But apparently she isn't at that location anymore. We saw another technician today, Gloria. Tasha told me to specifically tell any other technician who sees our baby that they should only do his left arm, and only put the tip of the needle in because otherwise they'll blow out his vein. When my husband took our baby back to the lab today, he told Gloria that exact information. She reacted defensively. She ended up poking our baby twice and couldn't draw any blood. Now we're going to have to take him in another time - which, needless to say, is a pretty traumatic experience for our baby. Next time we're going to a different location. Very disappointed because our experience with Tasha was so positive.

This is my second time here. The first time, my experience was average. Today, I received…read moreexceptional service. Lupe' got me through what could have been a difficult change in registration. She called my doctor's office, got the change, and they took me right away... the lady (I hate that I forgot her name) who did my bone density x-ray was sooooo kind and gentle. I am reviewing 1/2 way through the process so I don't forget anyone else. I'll be back after the second part of the multiple processes... okay, so exactly two hours later 2:15 and I'm done. I had 4 processes and the results provided. By the time I got to the car, the written report was in my email inbox. I'm not sure why they have such poor reviews but everyone, I mean everyone was kind and gentle.

Big shout out to the front desk! Lupe was a huge help in helping me get a sonogram started. I hope…read moreto deal with her again!