Great experience. The person who helped me was super encouraging, body positive, patient, and…read moreinformative. Measured me, listened to me. I wear size 12 pants and they had my sizes and above. It's real lingerie so it is expensive but the quality is there. Recommend.

I think this may actually be my first Yelp review, ever. I worked boutique retail for years as a…read moresales associate/sales manager/manager, etc., and my sympathies and solidarity always lie with workers anyway. But ... that's also part of why I was so horrified by the customer service here. I came in at 5:15ish. The store closes at 6pm. I said I would be fast and just wanted to try a few on because I'd lost weight recently, they gave me two of the same bra and I went in the dressing room to try them on. Asked for one more size, tried that on and when I came out to see if I could try another kind of bra, *the lights were actually off.* I looked at the time. *It was 5:35.* IN MY LIFE, I have never seen it. I'm glad things are different now from when I worked retail and you couldn't even tell customers you were closing soon -- because there were times I'd end up staying for two hours after close with a customer who didn't end up buying anything at all. But turning the actual lights off a half-hour before close? While someone is in the dressing room? That's bananas. I was like "Oh my gosh, did I mess up? Are you closing now?" (knowing full well they had a half hour before close) and they were like, "Yeah, come in another day around 5 and you can get properly fitted." I must have looked confused, because I literally *did* come around five, and she says "actually 4:30 at the latest." Sorry, no. If you don't want customers arriving in your store after 4:30, and you want to close down at 5:30 ... don't say you close at six. Put that up on the door. Because no other store *on earth* has that policy. There are maybe four options in the whole city for those of us with a small band size/large cup size situation -- and anything we can find is going to be expensive as hell. This place, Busted, Rigby & Peller and Nordstrom. Loved that this place was close and regularly recommended it to others who had trouble finding non-standard sizes. Never again.

Maggie was such an amazing help! She was knowledgeable, kind and had great attitude. She was…read morerespectful and made me feel uncomfortable throughout the whole fitting and process of finding a bra!

This was formerly Bras Galore. The location and inventory seems to be the only thing transferred to…read moreBusted Bra Shop. There are many changes between the two businesses. My personnel file is no longer available. I came in a while back and called which the representatives were unable to pull previous notes. My new current file has my name spelled wrong which makes it difficult to location my information. I gave my correct spelling which no one has updated my file to date. Busted Bra Shop will not repair or adjust any bras purchased at this location. That was one perk I loved about Bras Galore given these Bras were pretty pricey! If you purchased a bra (Bras Galore) and have to make adjustments later on they would do it free of charge. I found this useful when you realize after purchasing you need straps adjusted especially if you lose weight or hooks need to be replaced. I recently called about maternity bras which seemed to be a challenge to obtain info. The rep was not clear and I had to ask to speak to someone else. Let's be clear if you never purchased maternity bras your hope is to obtain clear guidance. I wanted to know when to come in to be fitted for a maternity bra the clerk said, "are you at your fullest". I wasnt sure what she meant by fullest. The other representative explained woman come in a few weeks before or after they birth their child. However if you need to special order a bra I can take up to 8 weeks. They will do their best to fit you pregnant but I doubt they will be willing to make any adjustments given they are not honoring Bras Galore policy.

I was a bit intimidated getting fitted for a bra because I didn't even know my bra size (I lost a…read morelot of weight) and I don't own any "real" bras except for sports bras. Sonja immediately made me feel welcome and at ease! She helped me figure out my bra size and gave me amazing tips about bras. I tried on a few different bras and picked my two favorites to purchase. They are super comfortable and high quality. Sonja even took the time to talk to me about her Bare Moxie origin story and I loved getting to know her more. I will definitely be back for all future bra purchases!

I could not have been happier with Bare moxie. I saw Sonja & she made my fitting experience…read morecomfortable & made me understand what changes needed to be made. Made her recommendations & was very honest. Definitely a hidden gem I never knew about.

My wife had a great experience. The staff was knowledgeable and helpful. They had a great selection…read moreand while this is not low quality merchandise, their prices were reasonable.

This store is life changing. Was it expensive? Yes. Was it worth every penny? YES…read more The service is impeccable and raised the bar for me in all future retail shopping experiences. I told them (the woman who served as my personal shopper) what I felt was the main issue with my current bras and what I wanted. (I replaced all but my strapless bra.) Of note, I had already done my own measurements at home using the "a bra that fits" method and she agreed that was my size and that's the size she used when bringing bra selections. If you haven't done your work at home, I am certain they would measure you at the store. For each type of bra I was looking for, they brought me like five options, I picked the ones I liked most, and they adjusted them for me and taught me how to properly put them on. I tried them on, asked for a different color, if I wanted, and had a maybe and yes pile which I went through again at the end. I bought five wonderful bras. I also ended up buying a bikini, one sexy pair of panties to match a particularly sexy bra, and some detergent to hand wash the bras. After this experience (I was brought wine, Belgium dark chocolate and biscotti while shopping!) I wish I could afford to replace the rest of my wardrobe with a personal shopper. It was so stress free to find all these items that fit perfectly! But bras are foundational, so even though my clothes shopping is still done at Kohl's, H&M, and similar bargain places, when it comes time to shop for bras again, this is where I will shop. They have a customer for life and I wish I had made it here years ago.

We come here about 2-3 times a year and each time we visit the Toddler area, Carmen is amazing. She…read moreis a really sweet woman and remembers our toddler and myself. She's always helpful, welcoming and offers nice suggestions all with a smile. My toddler walks away with a balloon or two sometimes. We always look forward to getting service from Carmen! We love her!! For me, I love their Tom Ford selection of parfums.

I was disappointed with my experience at Nordstrom in Old Orchard…read more My friend was interested in a fragrance and asked if it would be possible to get a sample. The associate simply told us that they don't provide samples, without any explanation or effort to help. What made the experience worse was the attitude -- it felt rude and dismissive, and there was no apology or customer-focused service. I've visited other Nordstrom locations before and have always had great experiences with polite, professional, and attentive staff. That's why this visit was especially disappointing. Customer service is one of the reasons people choose to shop at Nordstrom, and unfortunately, this location did not meet those expectations. I hope management pays attention to the customer experience and provides additional training to ensure guests feel welcomed and respected.

I've never shopped at Madewell. When I entered, it looked surprising familiar -- a lot of the…read moreclothes looked very similar to clothes in my closet. It is affiliated with J. Crew, where I shop a lot of the time. However, I didn't think the sales were that great (not when J Crew had a 50 percent off sale) and unfortunately a lot of the sizes were very very tiny. Which made me feel bad. Mostly because I couldn't see the prices on the tiny tiny tags with their tiny tiny print and then I realized that the sizes were inside on the label. I slunk out of the store empty-handed.

I had a great experience at this store. Their customer service was fantastic! All the salespeople…read morewere so helpful and sweet, and not at all pushy. They magically appeared when I needed them, and let me do my own thing when I just wanted to browse. They also didn't bat an eye when I wanted to try on 20 things, and hung everything so nicely in the fitting room for me. I loved how they didn't stand around and give me compliments like at other stores, which makes me feel pressured to buy what I'm trying on. I always feel guilty when someone gushes "I loooove that on you it fits you PERFECTLY!!!" and then I don't want it. So I really liked the freedom they gave me at Madewell even though there weren't that many people in the store. They also have amazing sales! Sometimes they have an additional 40% off sale, where you can snag deals like jeans for $40 and tee shirts for $15. I find that their in-store sales are much cheaper than online. I like to price check when i get home, and sometimes the things i bought at a major discount are full price online (which, of course, makes me feel smug and pleased with myself). Their stuff is such good quality and is so comfortable. Their jeans feel like jeggings but are actually jeans. Also, for petite ladies like myself, their ankle jeans are a great length. You can also get an additional 15% off with a college ID! Can't beat that! If you're at Old Orchard, you must stop by and check out their sale section. You'll be sure to find some pieces that you'll love with great customer service!

I LOVE THIS STORE!! Everyone here is so nice and always willing to help me out. They always…read morerecommend good products to me that I will use for my various activities. Lauren, Monika, Jennifer, and Anthony are the BOMB.com. Live laugh love Lululemon!!

Even during this Holiday season chaos the service at this lululemon is outstanding. Nick at the…read morecounter today was incredibly kind and brought some joy to our day of tedious returns!

I've just discovered J.Jill and it is my new 'happy place'! I really love the clothes and selection…read morebut more so, I absolutely love how helpful the folks are that work at this location. The sales clerk was constantly checking in on me and more than happy to get me a different size or color if needed. If there was something I liked and they didn't have my size, she was bringing the same style in a different color so I could try it on for the size and let me know that they could order it for me. I did luck out with the after holiday sales, so that was a bonus... and I've gotten many compliments on the two new tunics that I bought!

J. Jill seems a store whose clothes are designed for women "of a certain age." I really struggle…read morenot to think of it as an old lady-type store, because I've bought things from here... and what would that make me? Yeah, so let's stop this train of thinking right now. Honestly, this store does have some beautiful items; I especially like some of their sweaters. Many of the clothes aren't particularly form-fitting, which could be where "old lady" reputation comes from. This is a good place to stock up on some basics, especially during sales. There are some excellent deals to be had. In fact, I just scored a great deal on a long black velvet skirt and a dressy top (needed for my husband's post-holiday holiday work party). Not only were both items heavily discounted, but were an additional 50% off. Got an outfit for $30. And holy vanity sizing, Batman! I gotta give props because this must be the only store on the planet where I fit into an XS petite top (and that top was form-fitting - no old lady look for me!). Whatever size you wear, you're guaranteed to be at least one size smaller here.