I usually don't write reviews because I believe many situations depend on the circumstances at the moment. But this time I decided to make one. I asked this company for a quote to move from Las Vegas to Deltona, FL. After three weeks of calling and asking what was going on, I had to give up even though I had already sent them a list of the items to move supported by photos. I called several times and the person never answered the phone; I could only speak with who I believe was a receptionist. They kept promising that I would receive a call back the same day, but that never happened. In the end, I thank God that I will not be moving with them, because if they cannot even provide a quote, I can only imagine the problems I would have had with an actual move. My recommendation is: don't even bother contacting them. read more

DO NOT USE THIS COMPANY. MOVER CURSED, PUNCHED, AND THREW BOXES in my home. I felt unsafe. The Chicago team was amazing. I shipped 19 boxes in August and was told 4 to 6 weeks. The shipment FINALLY was delivered mid-December after 3 months of attempting to reach a human or get a return call from the Puerto Rico office. When I did reach a person, I was often hung up on when I did not speak Spanish. They blamed "new laws" on the delay and that the office is 'overwhelmed'. I was initially quoted $55 taxes and $105 for the delivery. I was quickly called back and told that it would be $210 because of the stairs. Josie tells me they'd like to deliver on Monday. I informed her I would be at work. She said that "the girls in the office" would call me Monday morning to arrange a delivery date and time. She was "only translating because no one else was able to speak English." The girls in the office didn't call Monday morning. I tried multiple times Monday morning to call the office and no one answered the phone. Instead, I get a text from the driver saying he's on the way. I tell him, "I'm at work, we have to reschedule." Again, multiple unreturned calls & messages to the office. On THURSDAY, someone from the office stating "the truck driver showed me your text". Her call was to inform me that the delivery would now be $410, and if I didn't like it, I could just pick the items up myself for $350. Beyond disgusted with the company at this point, and was afraid they'd damage my belongings. Driver shows up and demands $465 CASH. "Pay us $465 cash, it is $410 to unload it at the base of the stairs. We will add an additional $200 to the cost if we leave" We went to an atm and paid, again out of fear they would attempt to extort me out of even more money. One of the movers starts cursing loudly as he is carrying in my boxes. He THROWS a box and PUNCHES a box. (See fist hole in the picture) I was genuinely scared for my safety. The boss with the paperwork did not even address this behavior. I had a large man acting violently in my home. Anything fragile is broken, regardless of the care taken in packing. Not a surprise when they treated my belongings with such little care in front of me. read more

Comenzaré con lo único positivo, entregaron la mudanza día antes de lo esperado. Hubiese preferido que llegara tarde y completa. Al desempacar nos percatamos de que faltan pertenencias (de cajas distintas). Nos robaron TODAS NUESTRAS PRENDAS, pero dejaron algunas de las cajitas/empaques vacios para que las recordemos. Al llamar para informar lo sucedido, me informaron que ellos no se hacen reponsables de las pertenencias empacadas por el cliente pero que puedo enviar un email a reclamaciones. Envié el email hace 1 semana y ni siquiera una llamada de cortesía. Al entrar a escribir este "review" me percate de que hace unos meses a alguien le pasó lo mismo. A esa persona le respondieron que tienen cámaras; de ser cierto eso, yo esperaría una investigación para encontrar a los ladrones que tienen en la compañía. read more

La Rosa Del Monte - Algunas de las cajitas/ empaques que nos dejaron vacíos, cuando nos robaron. - Movers Near Me - Orlando, Florida

me robaron mis cajas ,herramientas los empleados de Puerto Rico lo vi todo en el camión ,cuando llego a florida faltaron herramientas y cajas , más les las cajas le pisaban por encima ,reclame lo que faltaba con fotos el correo bloqueado con fotoa y (return to sender) te roban los mismo empleados o empleados sub contratados del delivery y hay esta el problema no apuntan el conteo de mercancía y lo entregan y no se dan cuenta que esta incompleto si la recomiendo a peores amigos un tumbe de 1,200 dólares en herramientas y daños read more

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USE AT YOUR OWN RISK! THEY WILL NOT ARRIVE ON SCHEDULE and THEY may MISHANDLE YOUR FURNITURE! Recently hired this company to move a bedroom set from New York to Orlando. Getting a quote went smoothly. Day of pick up they did not arrive and they did not call to advise the truck was full and they would not be able to pick up my furniture. Someone waited at home all day for nothing, they showed up the next day and I will say the driver was nice. They packaged everything with the exception of my mattress which I thought they maybe were going to package before shipping out. Upon pick up I was told it would take 3-4 weeks for delivery. 8 weeks later, we received part of shipment and had to physically go retrieve the rest of it from the Orlando warehouse. Brace yourself for customer service, the team in NY wasn't bad but Orlando was a different story. I actually felt bad for them, I felt they couldn't answer my questions regardless of how I asked because they did not have answers. They dropped off the dressers and part of the bedframe, when asked for the mattress and remaining items they responded saying they had no idea why it wasn't loaded onto the truck and confirmed seeing it in the warehouse. Drop off was on a Friday, I called same day asking for an update on the remaining items only to be told they would call me back. NO ONE CALLED, called Saturday same issue. Called Monday asking when we could expect drop-off. Again, I was told they'd call me back. Afternoon came around, NO ONE CALLED and my husband made his way to the warehouse. The warehouse was a mess, he was able to retrieve the mattress and pending items. They did not package they mattress, they left in the bag I had placed it in. The mattress received water damage and when I informed them of this I was told they have no idea how that happened? I haven't set the bed up and am hoping the mattress might be okay after it's cleaned, but you may want to think about using them. They will brush off your many calls, they'll send you in circles and they will never be on time. Patiently waiting to see what their response is to the claim, will share an update once I hear back. read more

Rosa del Monte is the WORSE moving compain the world. Customer service is awful and disrespectful. We have them do a service to move a furniture piece from Lakeland to NJ and it's being over a month and a half and still waiting. The Orlando area were very fast on charging the account for not delivering the product. We have called over 8 times just to get an update, they are very RUDE on the phone to my wife before placing her on hold (hold time varied from 17 minutes to 25 minutes), then they hang up on your call or they just keep transfering you to someone else. Also the employees weren't professional, they came in the house with their mask under their chin and walked all over the house not caring, talking at loud. PLEASE IF YOU READ THIS DON'T MAKE THE SAME MISTAKE, DO NOT USE THIS COMPANY. read more

esta compañía lo que tienen son pillos!!! me robaron las prendas, las sacaron de las cajitas y se llevaron todo. no me llegó todo lo que mande tampoco. no lo recomiendo para nada. recomiendo que se lleven las prendas con ustedes por que parecen que tienen detectores de metales para robarse las Cosas Valiosas. read more

Rosa del Monte is a deceiving company. First, it took six months to deliver my shipment. Second, they never mentioned a significant charge per item for holding the move after the shipment arrived at their location. Third, customer service is horrible. I will discourage anyone from doing business with this company. read more

Esta compañía es horrible. No se la recomiendo a nadie. El servicio de cliente es terrible, especialmente el "Service de Cliente" por email. Yo los contacte y le pedí que por favor me llamaran y Karla D Varga fue la peor. No me quería llamar y no me ayudo tampoco. Deberían contratar a personas con compassion y que saben como contestarle a los clientes. Yo mande mi mudanza de CT a Orlando y se supone que eran 4-5 semanas para recibirla. En realidad se tardaron 2 meses. Uno llama a la oficina y nadie podía darme información sobre mi mudanza. La mudanza por fin llego y no me la querían entregar sin pagar solo en efectivo. También perdieron los tornillos de mi juego de cuarto. Son unos ladrones y estafadores. No los contrates. Patricia Pacheco de la oficina de Orlando es desagradable y estafadora. Benito Rodriguez de la oficina de New York no es profesional. No me quiso ayudar y fue grosero por el teléfono. Sonia Lametz de New York miente. Me dice una cosa la llamo para atrás y me dice otra cosa. Sinceramente por favor no usen esta compañía. Lo único que van a hacer es causar estrés y dolor de cabezas. read more

Stay away. This company will scam you at every turn, lie to and steal your things. There are other reputable moving services you can use. Look at all their reviews. ALL NEGATIVE So they reply to my review that they "don't show me as a customer" Well look 18 months ago you never delivers my stuff and kept it. I felt with your manager in NY real pice of work. My intent is that people know what type of company you are and how you treat your customers. read more

This company I would not recommend at all, I just moved from the Bronx, NY to Orlando, FL. This company move my three bedroom furnished apartment and 24 sealed boxes. The company took everything out my apartment September 21, 2020 and I received my move October 16th, 2020. The men brought in my furniture and was rushing and damaged my furniture. I have very expensive furniture that I paid and put extra Insurance on my furniture. The two men only Assembled a twin bed and a bar with two stools and my children's desk. Mind you I had a queen bed, vanity, bunkbeds , and my baby's crib that they did not assemble. The men told me that they don't assemble cribs or bunkbeds. Nor that they cannot assemble my queen size bed because the screws were missing which in the case I had a bag of screws and he said those weren't it which in all was. I told him it was, they didn't want to do there job. They left my mattress on the floor and told me to call the company it's self to put in a claim. I had to pay someone to assemble everything in my home, the the movers from la Rosa Del Monte did not want to do. I was told that they would break everything down and put everything back together. I paid $3,400 and for there services. I was very disappointed. Last but not least later on that night. I unpack all 24 boxes and to find out that the company robbed me. I had my jewelry box that was missing all of my jewelry in it and all of my children's jewelry we're all gone. Someone went into my box stole my jewelry and taped the box as if nothing ever happened. One of their employees did such a terrible thing. When I was trusting this company and to be disappointed. One of their employees most likely and has done this more then once had to have a machine to detect jewelry being in a box. That's my guess. All I know my jewelry was gone. My wedding rings and my husband wedding band gone. I felt so violated that somebody would go into my personal belongings and steel. I had necklaces, earrings, bracelets all gone. Everything was real gold 14k. My beautiful wedding ring I had beautiful diamonds gone! I had family heirlooms that can never be replaced with any amount of money. I wanted to cry when seeing everything gone. I put in a claim with the company, I had to send an e-mail. I actually got a call back today that they would put in the claim and email Puerto Rico I don't know if that's another branch. They lady I spoke to really couldn't tell me any details and wasn't sure how long this will take to resolve this claim. Please what ever you do not go with this company unless you want to get robbed. There so many ppl dealing with you boxes and furniture, you don't know who could be a thief. So sad when things like this happens now I'm here writing this review of the company beware of La Rosa Del Monte moving your move. Don't waste your time or money! read more

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My mom has been dealing with this company for over 2 weeks and they continue to lie to her. I've been a witness to this unprofessional and insane fiasco. This company is pathetic. It's hard to believe they are still in business. Reviews don't lie. My mother is going with another company. read more

Extremely unprofessional and won't pay claims. We shipped our TV with them and not only did they break it but wouldn't pay to replace it. Pulled every excuse in the book, so I lost my TV and no compensation! F better business bureau rating and should be avoided. read more

This company should not be in the business. They lied to my 73 year old mother multiple times. They took 3 months to deliver my mothers shipment. She had to spend the holidays living out of her suitcase. When she would call and finally get a hold of someone on th e phone, she told things like it will be there in 5 days, but it never arrived, or you have to write a letter to this person, just delaying her constantly . She asked one of their manager it they have a tracking number or reference number that so she could track the shipment, she was told and I quote ( because I was sitting right next to her on she was on speaker) , " we do not use those number because we are an independent company", this was from a manager in Orlando, but when I spoke to the manager in San Diego she gave me the number right away. Really? lying to an Senior with disabilities? Then after all that, I asked and thought that some kind of discount should be given because the charged her $3100 to get a shipment from Orlando to California and it took 3 MONTHS!!! The wrote me back and said they would send here a check for $120 which we have not seen yet. This company is terrible at shipping but is good at taking advantage of poor old ladies and lying to it's customers, especially when they have already been paid. Save your money and find a professional company that puts it's customers first. read more

The worst moving company ever!! They are liars and do not care about your stuff! Its been over two weeks since Ive been waiting for my stuff and they told me 7 days from NYC to Orlando FL. Cheap is not better!!!! DONT USE THIS COMPANY EVER!! read more