1-Star Review: Very Disappointing Experience With LA Railings (Van Nuys) I am extremely disappointed with my experience using LA Railings in Van Nuys. Nothing about this installation went smoothly, and the final result still looks uneven. I was originally told the installation would take 1.5 to 2 hours, but the crew was in my home for 5.5 to 6 hours, which completely disrupted my day. The first major issue was the handrail installation. The brackets were placed 3.5 inches off the glass railing, which looked completely wrong for a narrow residential staircase. When I contacted the owner, he insisted that 3.5 inches was "required by code." I asked for the exact code because my research showed no such requirement. He later admitted there is no code, and agreed to replace them at 1.5 inches, which is how they should have been installed from the beginning. The glass installation was also problematic. The panels were not flush, requiring three separate appointments before they finally aligned them. Even now, the spacing between the glass panels is uneven -- one gap is noticeably larger than the others. If spacing was part of the design, it should have been even and intentional, not random. Another issue I was disappointed to discover is that the base they installed includes four weep holes. Weep holes are typically used for drainage in exterior or commercial installations, not inside a home. In a residential staircase, they simply look like four chips in the base. This was never explained or discussed with me beforehand, and it detracts from the clean, modern look I specifically hired them to create. What was most frustrating was the lack of accountability. I contacted the owner again regarding the uneven glass spacing, and he never responded. After all the issues and return visits, the complete lack of follow-up or courtesy was unacceptable. For the price I paid, I expected professional workmanship, accurate information, and proper customer service. Instead, I received misinformation, repeated corrections, and unresolved issues that still impact the appearance of my home. I cannot recommend LA Railings. The product itself could have been beautiful, but the execution, communication, and attention to detail were extremely disappointing. read more

LA Railings was a pleasure to work with and we are extremely pleased with the finish work and look of our new glass railings! We did an major renovation of our home. We engaged LA Railings in the middle of the project, before we did any work on our existing stairs. We had two sets of non-floating stairs, a landing, and a set of floating stairs. The floating stair case, the most complex of the project, was made longer and wider, and having them involved in this piece of the project was important. We had new steel treads welded and the stand off bolts were welded before tread installation. Precise measurements and plans were very important. Sharam came on site several times before the project started and worked closely with our GC and Welder. I worked with Clalyton on the design. He gave me a few options, where the standoffs would be placed. I also able to visit the store front in North Hollywood. Sharam gave me a few different standoff sizes to try out on the treads after the hardwood wraps were completed. This really helped to decide the aesthetically the best size to use. The work crews that came out were very professional and helpful explaining the work and next steps. They took care to protect our home as most of it was finished work. It took several visits to complete the work (very large job) and do some adjusting. Sharam came out several times during the installation phase to oversee the work. Glass Railings really change and beautify your home. We had mostly metal railings, clean look, but now our floating staircase with the glass railings are absolutely the star of the home when you walk inside. Are they pricey? Yes, but even custom metal railings are expensive. These glass panels are tempered (think shower doors) AND double layered. If you have done any shower doors (we recently did 3 sets for 3 bathrooms) or installed new windows/sliding glass doors (I can't count how many we just installed!), glass is very expensive! Highly recommend using LA Railings and definitely wouldn't hesitate to use them again! Sharam, Clayton, and Staff were excellent! read more

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Clay and Kevin were so patient and helpful! I have never measured a glass railing before and Clay provided me clear instructions on how to do so. He was also very responsive via text. I ordered the piece of customized glass and it was ready the next week for pick up! Side note: the glass piece will not be boxed so be prepared to cushion your vehicle first before picking up the piece read more

I had the iron railing on my balcony replaced with glass railings and love the final result. LA railings gave me a great price, demoed the old railing and took it away, installed the new railing, patched and painted over the old holes and cleaned up beautifully before they left. Very organized, great communication and excellent vendor. Highly recommended. read more

I had LA Railings install a glass railing on top of my retaining wall, and I couldn't be happier with the results. The team was responsive, professional and punctual. The clear glass keeps the view wide open. Highly recommend them if you're looking for quality. read more

We rebuilt our home after it burned in the 2018 Woolsey Fires. We found LA Railings thank goodness! They are absolutely the best! They gave us exactly the look we wanted. Everyone was very friendly and easy to work with. read more

LA Railings - a staircase in a modern home - Decks & Railing Near Me - Los Angeles, California

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These guys just don't know when to stop. Why would I make up a bad review? What do I possibly have to gain by doing so? I called you guys, you did what you did, and now instead of learning from your bad review, you want to argue it. This attitude is why we had the problem in the first place. You can always tell a company with bad leadership and bad business practices by how they handle something as simple as a bad review. There really are only 3 options. 1) Attempt to fix whatever the problem is. This is arguably the best way, but requires the business owner to actually understand what they did to get the bad review was simply wrong, and for them to want to do better. When a business owner does this, it shows a genuine care and concern and a desire to do better. 2) Then there's option 2. Argue, fight, deny, etc. In doing so, the business owner reveals who they are, and how they handle their mistakes. Not by learning, but rather, by arguing things like "it didn't happen", or "Prove to me..." The stupid point being, there's no reason for most people to give a business a bad review. What benefit does one get by doing that? 3) ignore it, and hope it goes away. Not a great option, but better than option 2. You can see what they chose. read more

I haven't left a review like this in many years, but I honestly feel a responsibility to warn people about this company and the unbelievably sub-par service they provide. I hired LA Railings to fabricate and install a wrought iron railing in my home. After waiting weeks for their employees to come take measurements, I was informed it would be another several weeks because the (one) fabricator they have to make these type of railings had COVID. Of course I was happy LA Railings notified me of this, as I would never want to put myself or my family at risk. When it came time to design my railing, I will say that the company did offer ideas and feedback when I asked for it and even sent me a photo explaining the concept. Damian was very helpful and kind during this process. Now here's where it gets rough... Not once has the team ever been remotely close to on time. It is also incredibly difficult to communicate with many of the the fabricator's team because English is not their first language and the COVID masks do not help. When the fabricator's team came to take measurements of the staircase they made a template of it to then take back and create a final railing. Well, I had no idea that they would be WELDING INSIDE MY HOUSE to make the railing template. There were sparks flying everywhere landing on the stairs and my brand new hardwood floors! They put one or two blankets down but it was not even close to enough protection. I ran and brought moving blankets from my garage to try and cover more of the wood, but despite my attempt there were still SEVERAL BURN MARKS ON MY BRAND NEW HARDWOOD STAIRS!! One burn was especially horrible and burned a massive black hole in a stair tread - when I flagged it to him and he said that one of the posts would likely cover it. We confirmed our installation day and time with Clay two weeks ahead of time for 9am. When no one showed up by 9:20am, I contacted Clay who said there was a mix up and we actually weren't on the schedule for today, despite receiving a confirmation from him two weeks prior. He then said he could try to fit us in later than day in between other jobs. After explaining to Clay that my husband and I work from home and rearranged our work schedule to be available at 9am for the installation and noise that goes along with it, we agreed to rearrange our schedules yet again. We told Clay we would be available any time after 1pm but we were working in meetings until then - he said they would come at 1pm. Well as I was leading a work presentation, at 12:20pm we get a knock on the door and a doorbell ring with the fabricators showing up. I wont go into detail and explain how much aggravation this caused. The installation process was a nightmare. The measurements that the crew had previously taken were completely off. So off, that they needed to go outside to break apart the finished, coated handrail and re-weld a portion of it. In the process of doing this, the black coating melted off a section of the railing exposing the raw metal underneath. In an attempt to cover the exposed metal, the fabricator spray painted the section black INSIDE MY HOUSE WITH NO PROTECTION UNDERNEATH GETTING BLACK SPRAY PAINT ALL OVER MY NEW HARDWOOD FLOORS. I immediately asked him to stop and put some kind of protective covering down, but by that point is was too late. There was black paint all over the hardwood. When I showed it to him, he went out to his car to get what I thought was cleaner and started cleaning it up. When my husband asked him what he was using to remove the paint from our new hardwood floors he replied, "gasoline". He then pulled his mask down and started blowing on the spray painted part of the railing to dry it. That area that was spray painted over does not look remotely close to satisfactory. While drilling in the posts to the stairs, the fabricators ripped up a stair completely from the drywall leaving a huge hole between the stair and the tread! They also cracked the wall underneath another stair! The posts on the railing are also all slanted and not straight!! The entire time they seemed like they were in a huge rush and at one point a women (who seemed to be waiting outside for them) came up to our front door and starting looking in our house. Very strange, uncomfortable and unprofessional behavior. We immediately contacted Clay and Damian at LA Railings to express our extreme disappointment with this process and the final product. They said they would contact us within 24-hours to resolve it, but we have yet to hear from them. We would absolutely NOT recommend LA Railings to anyone. read more

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LA Railings is an outstanding company! We contacted LA Railings for an estimate for stainless steel cable railing for our home when shopping around. Sharam was able to calculate a rough estimate based on measurements we gave him over the phone. We also scheduled an in-home estimate (where all measurements were taken) for later that same week. This company has samples you can view in-person in their showroom, which is huge because you can visualize exactly what will be in your home. They also have wood samples if you would like a wooden top rail. This company's prices for stainless steel cable railing are extremely competitive. Other companies quoted us similar prices for only steel railing, and told us that stainless steel would be at least double. We went with LA Railings because of their beautiful product, professionalism, efficiency, and great price. We worked with Sharam in regards to the railing (measurements, installation questions, etc.) and with Clay in regards to scheduling/ paperwork. Together they are a wonderful team! Sharam truly knows what he is doing, and is such a pleasant person to work with. Clay was always available to answer questions (we had a lot of questions) and provide updates. He is extremely professional, friendly, and helpful! The end result is AMAZING! We are in LOVE with the cable railing in our home. It has opened up our home and completely changed the look! We would 100% recommend this company to family, friends, and anyone looking for cable railing. read more

LA Railings - Premium Stainless Steel Cable Rail with wooden top rail. We love it! - Decks & Railing Near Me - Los Angeles, California

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We just had a beautiful glass fence installed for our pool by LA Railings. They were more reasonably priced than 4 other companies I contacted and their communication was superb, as was their workmanship. They did an amazing job, even in the height of the Covid crisis. I can't say enough good things about their professional, work ethic, courtesy and price. They came on time as well and are very easy to communicate with. Highly recommend! read more

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Beautiful design and result by Sharam and his team. Sharam is a nice and professional person who cares about the result he delivers. Highly recommended!! read more

LA Railings - Before - Decks & Railing Near Me - Los Angeles, California

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LA Railings is clearly the best at what they do. I have been trying to get a glass staircase but I could not fond anyone locally that could or would take on the project. One call to LA Railings was sll it took. I called on Friday and thry showed ip on Monday to take all the tricky measurements and scheduled the installation just over a week later. They showed up on time and when completed, I was in awe how perfecr everything was and no mess! They even ean up afterwards and then asks for you to go over everything. These guys are good! The best snd do beautiful work! They are the very best at what they do! John Smith Palmdale, CA read more

Wow I can't say enough about this company !!!! Extremely professional , accurate , the owner comes out himself to make sure all my needs are well taken care of I would add 100000000 more stars if I could !!!! Bless up and thank you for taking care of my house !!! Highly recommend this Company for all your railing needs . read more

We have used LA Railings for several projects and have been so impressed with the service, product, and installation. The team provides expert project planning, assisting with the installation of a concrete footer on a ridgeline upon which the glass was installed, and also working seamlessly with other trades to ensure their equipment is installed sequentially with the decking and other phases of our projects. LA railings is incredibly professional and easy to work with, and I recommend them enthusiastically for any railing project. Thank you so much! read more

LA Railings - a balcony with glass balconies - Decks & Railing Near Me - Los Angeles, California

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Absolute legends!! These guys are incredible! Amazing service. Friendly, super responsive & so efficient! We are delighted with our install and spike highly recommend LA Railings to all! Clay & the team are really fantastic to work with - 10/10!! read more

We love our stainless cable railings with wood cap! Beautiful work. So minimal and clean. Thanks to your guys and Clay for the easy process and great work and especially for coming back to tighten up a few cables that went a little slack which is expected with material expansion and heat. It was the finishing detail to my deck that was built over 20 years ago that I've always wanted to do. So much appreciated for the beautiful work. read more

Omg I finally found the most awesome place for large concrete fiberglass pots! I can pick them up and they aren't going to crack like my teracottas- super cool designs and amazing prices- so happy- totally worth the drive from the valley! Got some great items today and they are delivering- yahoo!!! They have neat mailboxs too for modern houses.. Next project. read more

LA Railings - Got the teracotta one in the middle.. Love that it's so big for my trees I have repot! - Decks & Railing Near Me - Los Angeles, California

Everybody at Modern-Touch/LA Railings has been amazing. Not only the work and materials are outstanding, but the customer service and how friendly and accommodating everybody is great! They did a 14 step stair cable railing with a wooden handle and it looks incredible! We couldn't be happier with te result. Me and my wife looked everywhere for cable railings and I have to say we are extremely satisfied with Modern-Touch. We highly recommend it! read more

The Team at LA Railings is first rate!. We had a complicated suspended staircase that required many visits and consultations to get right, as well as multiple deck and balcony glass railings. This firm worked with us over many months and stayed in touch, always willing to pivot with our ever-changing timeline. We are extremely happy with our railings and visitors to our home always comment on our "stunning" glass. read more

We hired this company to create an elegant stainless and glass staircase. We had been shown lovely pictures of staircases he told us he had built. The final result was a shock for us to see and we were devastated with every facet of it. It looked nothing like the pictures and were missing parts we had requested. It was not just unsightly but also unsafe. The entire staircase moved as you walked down. We had to remove the staircase as well as carpet on our stairs they had damaged. We then hired a family owned staircase company that makes everything themselves . They look like works of art and the owner is honest, professional, tells the truth and is a wonderful craftsman. Our new stairs are gorgeous and safe. The original company I understand buys parts from catalogues and assemble those pieces to construct a staircase. Ours unfortunately was something so awful we were left no choice except to remove it. The owner would not admit there were any problems. He believed what he left us with was safe, well made and looked perfect. He would not return our $2000,00 deposit and we lost a great deal of money, time, energy and heartache to this man but we are grateful a year long nightmare for our family is finally over. read more

Found the perfect large scale planter for two trees there. We've been looking for a while but couldn't find anything contemporary and nice that did not look like it belongs in an office park. Service was great and friendly and price was lower than what we had seen for similar size planters. This place is a great find. read more

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We had an eyesore wrought iron railing in our master bedroom for years before we finally got around to replacing it. We were lucky to find LA Railing. They transformed it into stainless steel staircase railing and glass just like I envisioned. Their workers were fast and did a clean job. I would defimitely recommend them. read more

LA Railings - Before - Decks & Railing Near Me - Los Angeles, California

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The initial process went well. Clay and the owner were responsive and helped us understand what was needed and how to prep our space. Execution of the installation occurred on time but the outcome and follow up left room for improvement. First, they put in a shim that was red and visible without informing us and allowing us to participate in the decision on what to do there. Second, two of the panels were set lower than the center. It took probably a month for them to find someone to come fix the issues - totally understandable but did take some pushing to ultimately get it scheduled. We ended up with additional issues that we won't fix at this time. One panel was scratched during the adjustments and the two brackets holding the center section in place were not leveled. Icing on the cake - the check was cashed (we have the canceled check) and they can't find it in their account. Maybe we are a one-off hiccup for them but if you choose to work with them, pay close attention to the work as it is being completed. read more

I was so lucky that I found this company online and they did a great job in my house I want to say thanks for your great service and great job with amazing materials you worked in my house my wife is so happy and I definitely recommend it to anyone read more

We had a great experience with LA Railings. They were prompt, efficient and courteous. We had quite a few bids for our new stair railings, and this company was by far the most reasonably priced. We would highly recommend them. Linda B. read more

We are very happy with our modern glass railings that changed the look and feel of the house and definitely increased the value. Quality work by Sharam and his team, who were able to come up with a creative and price-sensible way of working with our curved staircase without charging us an arm and a leg. It was a pleasure working with Sharam and Clayton. Highly recommend and will definitely use them again if other projects come up in the future. read more

Just called to get an estimate, I was told that they'll give me an estimate over the phone and if I agree on the price they'll do measurements on site for which they will charge me.... who charges for an on site measurements... railings is something that has to be measured and options explained. I was told that the charge for the measurements will be deducted from the total cost. Unbelievable. I'm not going to pay for an estimate/measurements. Seems like this is poor business management. I'll take my business elsewhere read more

The glass railing they installed in my condo is absolutely beautiful. The team was highly professional, courteous, prompt, and completed the project very quickly (ahead of my expectations). Compared with many of the other groups I've worked with in LA for a variety of home improvement issues, they rank near the top! read more

Outstanding service and amazing results. I contacted modern touch to replace my balcony fencing with glass railing at my house in the Hollywood Hills. They were incredibly professional and reliable. Sharam and Clayton specifically were fantastic. They kept me well informed every step of the way from the quote to following up after the installation was completed. And their pricing was very competitive. Plus the final result is truly beautiful. I'm very impressed and would definitely use their services again. read more

Our house in Pacific Palisades looked OK but when we saw a neighbor's house nearby that had gone through a beautiful remodeling by Modern Touch Design, we decided to call them and ordered a designer Virtual Image of our house. Their designer Shaun created an image with amazing modern features. It was a bit costly, but they delivered everything we hoped for and more. We have one of the sharpest looking homes in the neighborhood now and we are very happy we made the decision to make this investment in our property and feel their great designer renovations has added much value to our house. Shari M. read more

Very good people to deal with. They have a very complete display of glass and railling's and parts for railings to choose from. Their service is quick and accurate, and their prices are very reasonable for what you get. They will also help you with the design of your project, and install to your specifications. Thank read more

LA Railings - Stair step 1/2 " tempered glass with top stainless steel hand rail, wall mount, and stainless steel bottom supports. - Decks & Railing Near Me - Los Angeles, California

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What a fantastic job. My husband and I shopped around and as soon as we met with one of the designers of Modern Touch our minds were set with them and boy were we lucky to have found these guys. They gave us a sample with their high end design team (w out the high end cost) of what our home would look like after Lets just say the image they provided was great, but the work was even more fantastic. We now have amazing landscaping and beautiful gates, gravel, smoothed out the exterior walls of our home. We can now easily say if we sell we can get atleast $300,000 more than before. Il be honest .........these guys are really honest! read more

Super professional team! Really great for contractors or individual consumers. They did really great work at one of our projects and we look forward to using them in the future. Makabi Enterprises read more

All I can say is WOW! Modern-Touch/LA Railings is 110% from start to finish. I don't write a lot of yelp reviews but once in a while you find yourself in a position were you have to share your feedback! The quote was great and the costumer service is next to none. We had a complicated stairway and they made it work with no problems!! read more

I recently had Modern Touch install glass railings for my home and I'm so happy and pleased. They were professional, reliable, and performed the job in the time frame I needed. And my job looks beautiful!!Thank you Modern Touch! read more

I could not have had a better experience with Modern-Touch / LA Railings. After contacting several companies for estimates, Modern-Touch / LA Railings, was the only company that showed up as scheduled, provided complete estimates, and worked to find solutions for my unique project. The finished product looks great and I couldn't recommend them more. read more

I was referred to this company from my friend. I have two kids and wanted glass railings that would be nice and safe to put around my pool. The gentlemen that I called was very helpful and professional. He gave me many options and he explained to me how it works. I'm very happy with my choice. He called me a few times after my purchase to see if I had any concerns and if I had any questions and that was nice to hear. I will definitely refer this place to others. read more

We are very pleased with our railings. These guys really went above and beyond what we expected. The glass is impeccable quality and made our place look very modern and sleek. They listened to what we wanted and delivered it. Now we have awesome glass stairway railings and our backyard view is sleek. Takes a few days to do and a lifetime to enjoy. Thanks guys read more

Modern Touch Design has a supportive team with prompt responses and quality assurance. Their products are top-notch, visually appealing and very durable. I like that they have such a good variety of decor products. They are also very knowledgeable about landscaping and general design. I would DEFINITELY recommend them to my friends and colleagues! read more

Wow! Boy does Yelp find amazing companies. These guys are super professional and their detail and passion shows in their work. They installed glass railing in my balcony and around the deck area of my house and it looks super nice and cool. read more