My first experience with the endodontist was not great. He was very rough and broke my tooth off in…read morethe course of a root canal. Granted, it was a weak tooth and I think he was the new guy. However, the next day I received a call from them and instead of checking on my well being, they were calling to tell me I had paid the wrong amount and needed to come immediately and correct the mistake. Blaming me for THEIR MISTAKE! I paid the amount I was told to pay. They refused to admit it was their mistake. So I paid it. I later went back for my follow up which was included in the original appointment. I agreed to an additional xray and was told the amount it would cost. I paid that amount upon leaving that day and then found they billed my insurance for the follow up that was supposedly included in the original cost of the first treatment. Not only that, I was called again after that appointment and blamed and disrespected for a past due balance of a copay that was never billed to me. The main endodontist here is good but their billing and customer service sucks!!

I was so nervous about having my root canal redone. But it was so great how it went. I am so…read moregrateful!! My dentist was so gentle and made sure I was completely numb before he got started. He was amazing!!! And the office staff both up front and in back are caring and amazing. I do t want to have to need them again but I won't be so scared next time if I do

I have OHP which is basically useless for dental so I needed to find a place with an in-office…read moreplan. Alpenglow's is $100 to start then $35 a month which gets you 2 cleanings and x-rays each year and 15% off anything else. My x-rays were quite the adventure. I gagged one time which is normal for me. But the very nice and well-meaning hygienist wanted to help. She asked for a shaker of salt. Someone else in the office said she had one. She then comes over with a test tube of "salt" to put on my tongue to distract me so I wouldn't gag. I was highly suspicious... so I tasted some. It was citric acid. SO acidic it burned. They told me they were going to put a stripe of it on my tongue! So glad I stopped them! Just putting the story here so you can also stop them because wow that would have been awful if I'd just trusted them and had a mouthful of citric acid I expected to be a quick shake of salt. Besides that, I saw Jennifer Montgomery and really liked her. She taught me how to unlock my jaw which no one has ever taught me and I've had jaw issues since childhood. She did a thorough cleaning and didn't diagnose any problems that weren't there which is a huge problem in dentistry. Glad I found someone I can trust!

Weeks ago I had my 2nd and LAST dental appointment at AlpenGlow Dental in Bend. Here is why I call…read moreit LAST: I chose AlpenGlow when I was having trouble with Advantage Dental in La Pine. They had staffing issues. Covid was to blame and having a dentist from Portland who had to drive during snow season didn't help. Reading the good reviews of AlpenGlow, I went for my new patient appointment to get my teeth cleaned there on May 25, 2023. Due to a series of medical emergencies I had to cancel the next cleaning appointments but I went to them on November 14, 2024 and left feeling sad. After seeing what was the X-ray technician, then dentist who did gum check (I thought she was the hygienist because I never had a dentist do this), then I briefly saw THE hygienist as she peaked in the room to say she didn't have time to do my scheduled cleaning as I "needed deep cleaning that would require two appointments". I heard horrible gum numbers I have never heard in my life. I later showed my daughter the estimate and she said it was the 2nd high estimate she heard from them recently. I'm in my 70s and I have had some long-term dentists. I miss the one who retired as he took care of me and my four kids for over 27 years. I know the routine. Most dental appointments have been good for me, but I didn't feel good about the last appointment with AlpenGlow. I felt hustled and I don't even remember their names, if they gave them to me. No small talk. I also wasn't even shown my X-rays which I later realized no dentist has ever done that to me. I was told the X-rays were in the other room I didn't get to go into. Other dentists would have shown them and explained my options. Not sad now. My teeth were cleaned in one appointment by another dentist, and I felt the way I have about the good professional dentists/hygienists in my life and I'm going to return there. Saw my X-rays, no rush. Merry Christmas to me--I saved over $900! So glad I got a 2nd opinion. I got a normal cleaning with the addition of a deep clean of two teeth, not four sections. I only had a topical to help with pain on those two teeth. This is the first time in my life to be told I needed a deep cleaning. I realized that it had been almost one year and six months since they were last professionally cleaned. But somehow I needed a deep cleaning of two teeth. A few teeth below needed a little extra attention but nothing like those two teeth. I have never felt the need for a second opinion but I'm glad I got one. The office of AlpenGlow has a beautiful vista, but I am not willing to help pay for it.

Doctor Bitner treats you like he's working on one of his own family members. I'd heard horror…read morestories about having root canals and tooth extractions. Doctor Bitner explains every aspect of your treatment plan after making you feel like your sitting in front of a warm fire at home. He's gentle and caring, makes you feel like you are a close friend or family member, very personable, putting your...Read more

From the owner: We specialize in the diagnosis and treatment of root canal disease and dental pain.read more

I finally got the nerve to see a dentist after several traumatic experiences and after researching…read morefor months landed at Bend Family Dentistry. Under the care of Dr. Theda. I had decided on dentures after years of pain and she assured me this was something she could do. A full upper was done. She then told me my four front lower teeth had to go and she could make me a lower partial that looked like a retainer. So she extracted those as well. $8500.00 later she out right refused to finish my bottom partial. Her treatment coordinator simply replied to every question I had with " You have been referred to another dentist." Dr. Theda was paid in full for this work both by my insurance and in cash by me. I have no idea why she referred me. My insurance will not pay twice for same procedure and I am left withOUT four bottom front teeth. The office did offer me a refund but it was so little I can not make my mouth whole until I save enough money to pay for the copays at another dentist. Stay clear of this Bend Family Dentistry NIGHTMARE NIGHTMARE NIGHTMARE

I grew up witnessing my parents and their siblings losing their teeth young. They were children of…read moreimmigrants; poverty and malnutrition in their youth played a role. They grew up over 100 years ago. This gave me a strong drive to maintain my teeth. After a bad dental report from another office, I called Bend Family Dentistry hoping to get a 2nd opinion. The woman who answered immediately went into action to see what they could do for me. Weeks later I walked out of Bend Family Dentistry on 3rd Street in Bend, my teeth properly cleaned and I'm smiling. I witnessed confident employees who love their jobs. I highly recommend Bend Family Dentistry. They provide excellent quality work, show compassion and listen to you, and their prices are reasonable. I understand and recognize good communicators of professionalism. Thank you Bend Family Dentistry!

My wife and I have been patients of Bend Dental group and Dr. Starr for more than 10 years. Would…read morenever consider going elsewhere!!! My hygienist, Abby is fabulous and a truly dedicated professional.

Best Dental Group ever. Extremely caring, friendly and efficient. Makes going to the Dentist…read morebearable.

Absolutely love Dr. McCormick and the entire staff. They do a great job and I sing their praises…read morewhen anyone comments on my smile. Fun fact: Dr. McCormick walked away from running a spice empire just to drill teeth. 10/10, will keep letting this ex-spice-lord and his staff keep my smile on point.

I had been with my previous dentist for over 25 years, so it has been difficult to come to terms…read morewith having had to find a new practice. Fortunately, the doctors and staff at Cascade View Family Dental have made the transition effortless and pleasant. I am happy to say that I am very satisfied with the level of care and attention to detail that the staff provides at Cascade Dental. Dr. Bass is warm, knowledgeable, humorous, and efficient. His mannerisms are professional and his recommendations have thus far proven to be completely on point. And if that wasn't enough, every member of the team is wonderful, and it feels like a visit with friends more than a visit to the dentist. Additionally, I look forward to my visits with the hygienist (Dr. Laurel) because she genuinely cares for not only the health of my teeth, but my overall well-being. I never thought I would find another hygienist who would do nearly as good a job as my last one (Dr. Elizabeth), but her enthusiasm and considerations rank her as top notch. I'm sorry that I hadn't taken the time to give this much-deserved praise to this practice sooner, but on the other hand, after being with them now for over a year, I can say with conviction that I would absolutely recommend this business based on numerous pleasant interactions. Here is a review of my previous dentist, in case you are in the Orange County area, as my heart is still with them and I consider them to be like family. I trust that my relationship with Cascade Dental will grow equally as strong. https://www.yelp.com/biz/roger-ho-dds-dental-care-costa-mesa Oh, and apparently others feel the same... check out this note I saw on the bulletin board in their waiting room:

Very professional dental group. The membership club has…read moreworked well for me. The hygienist takes time to point out what I need to do to improve my dental health

I first visited early last year to get a cavity filled. I hate the dentist like most people…read more First impression: beautiful office, very friendly staff. When I was taken back to the room I was offered "comfort items": bottled water, a blanket and chap stick. Yes please! I was just there today for a root canal. It sucked because it was a root canal but I felt very taken care of. I got my blanket, my water and my chapstick AND a heated, lavender scented neck wrap. It made it a little less crappy and made me feel taken care of. During the procedure, they stopped whenever I needed them to and they addressed my concerns. I can't remember the dental assistants name but she has cool shaped glasses and she's the best! Please tell her thank you! Dr. Caswell is also great! I will be taking my kids here from Now on

I just completed an extensive restorative dentistry session with Dr. Henderson. She made the…read moreexperience very comfortable and completely painless even though the session lasted nearly two hours! I continue to highly recommend Dr. Jessica Henderson - she is one of the best General Dentists that I have ever seen!

A lot of people have a vision of dentist who is scary, untrustworthy, and just wants to take your…read moremoney. That vision is reality here. Read the negative reviews before looking at the 5 stars because they all say the same thing. I was told I need 11 fillings on my first visit there. 11! I didn't advocate for myself because I trusted that a dentist would have my best interest in mind. I do not feel that was the case here. Every time I have been there, the cleanings have been max 20 minutes (does not feel complete) and the filling experiences are horrible, there are people running around and hardly talking to patients. I expected to at least be told that the doctor was leaving the room and a hygienist would be finishing it, but I looked up at the end and saw a random person I have never seen finishing fillings on my teeth. When I had to go back because of severe pain and sensitivity lasting over 10 days after the fillings, they then proceeded to poke around with no numbing in my severely irritated mouth. Once I was finally given a tiny dose of numbing, they started doing more work and it was so painful, I just wanted it to be over. However, the dentist told me "It's really hard to work on you when you're shaking like that." It was absolutely demoralizing and disrespectful. I clearly was in pain, but she just wanted to race through it and get it done. This was far from the only brash, rude and completely unprofessional thing she said in the appointments I have been to there. Additionally, because everything was so rushed, chaotic and disorganized, 2 -two! - of my fillings were done so poorly and rushed that, according to a different and much kinder dentist, it has caused irreversible pulpitis and I have to now get 2 root canals. The new dentist I have gone to now states that this is far from the first patient they have had that has come from this office with this issue. AVOID this place if you want any sort of care or want to keep the nerves in your teeth.