Rude and make decisions for you when there are options. They want cash up front for copay before…read moreany work will begin. I found someone who is polite, kind and takes payments for copay. So, cascade leaves a person with life threatening root infections until a person pays upfront. 4 figures. No thanks.

receptionist was incredibly rude and unhelpful. treatment plan changed during my appointment, which…read morecan happen however, this changed the billing codes and thus the estimate they gave me when I began my appointment. I tried to advocate from the pt side, sharing feedback that explanation of changes to cost would have been nice to known in addition to the steps the doc explained. The receptionist response was, "yeah, I'm not going to tell every patient that you might have changes". (insert condescending tone). I had no idea I wasn't getting a root canal until, I called about my claim being denied because it wasn't a root canal. Apparently, I misunderstood the changes but the condescending receptionist was a big disappointment. I didn't deserve that. See reviews other reviews on google. Beware of billing here!

My first experience with the endodontist was not great. He was very rough and broke my tooth off in…read morethe course of a root canal. Granted, it was a weak tooth and I think he was the new guy. However, the next day I received a call from them and instead of checking on my well being, they were calling to tell me I had paid the wrong amount and needed to come immediately and correct the mistake. Blaming me for THEIR MISTAKE! I paid the amount I was told to pay. They refused to admit it was their mistake. So I paid it. I later went back for my follow up which was included in the original appointment. I agreed to an additional xray and was told the amount it would cost. I paid that amount upon leaving that day and then found they billed my insurance for the follow up that was supposedly included in the original cost of the first treatment. Not only that, I was called again after that appointment and blamed and disrespected for a past due balance of a copay that was never billed to me. The main endodontist here is good but their billing and customer service sucks!!

I was so nervous about having my root canal redone. But it was so great how it went. I am so…read moregrateful!! My dentist was so gentle and made sure I was completely numb before he got started. He was amazing!!! And the office staff both up front and in back are caring and amazing. I do t want to have to need them again but I won't be so scared next time if I do

I have OHP which is basically useless for dental so I needed to find a place with an in-office…read moreplan. Alpenglow's is $100 to start then $35 a month which gets you 2 cleanings and x-rays each year and 15% off anything else. My x-rays were quite the adventure. I gagged one time which is normal for me. But the very nice and well-meaning hygienist wanted to help. She asked for a shaker of salt. Someone else in the office said she had one. She then comes over with a test tube of "salt" to put on my tongue to distract me so I wouldn't gag. I was highly suspicious... so I tasted some. It was citric acid. SO acidic it burned. They told me they were going to put a stripe of it on my tongue! So glad I stopped them! Just putting the story here so you can also stop them because wow that would have been awful if I'd just trusted them and had a mouthful of citric acid I expected to be a quick shake of salt. Besides that, I saw Jennifer Montgomery and really liked her. She taught me how to unlock my jaw which no one has ever taught me and I've had jaw issues since childhood. She did a thorough cleaning and didn't diagnose any problems that weren't there which is a huge problem in dentistry. Glad I found someone I can trust!

Weeks ago I had my 2nd and LAST dental appointment at AlpenGlow Dental in Bend. Here is why I call…read moreit LAST: I chose AlpenGlow when I was having trouble with Advantage Dental in La Pine. They had staffing issues. Covid was to blame and having a dentist from Portland who had to drive during snow season didn't help. Reading the good reviews of AlpenGlow, I went for my new patient appointment to get my teeth cleaned there on May 25, 2023. Due to a series of medical emergencies I had to cancel the next cleaning appointments but I went to them on November 14, 2024 and left feeling sad. After seeing what was the X-ray technician, then dentist who did gum check (I thought she was the hygienist because I never had a dentist do this), then I briefly saw THE hygienist as she peaked in the room to say she didn't have time to do my scheduled cleaning as I "needed deep cleaning that would require two appointments". I heard horrible gum numbers I have never heard in my life. I later showed my daughter the estimate and she said it was the 2nd high estimate she heard from them recently. I'm in my 70s and I have had some long-term dentists. I miss the one who retired as he took care of me and my four kids for over 27 years. I know the routine. Most dental appointments have been good for me, but I didn't feel good about the last appointment with AlpenGlow. I felt hustled and I don't even remember their names, if they gave them to me. No small talk. I also wasn't even shown my X-rays which I later realized no dentist has ever done that to me. I was told the X-rays were in the other room I didn't get to go into. Other dentists would have shown them and explained my options. Not sad now. My teeth were cleaned in one appointment by another dentist, and I felt the way I have about the good professional dentists/hygienists in my life and I'm going to return there. Saw my X-rays, no rush. Merry Christmas to me--I saved over $900! So glad I got a 2nd opinion. I got a normal cleaning with the addition of a deep clean of two teeth, not four sections. I only had a topical to help with pain on those two teeth. This is the first time in my life to be told I needed a deep cleaning. I realized that it had been almost one year and six months since they were last professionally cleaned. But somehow I needed a deep cleaning of two teeth. A few teeth below needed a little extra attention but nothing like those two teeth. I have never felt the need for a second opinion but I'm glad I got one. The office of AlpenGlow has a beautiful vista, but I am not willing to help pay for it.

Doctor Bitner treats you like he's working on one of his own family members. I'd heard horror…read morestories about having root canals and tooth extractions. Doctor Bitner explains every aspect of your treatment plan after making you feel like your sitting in front of a warm fire at home. He's gentle and caring, makes you feel like you are a close friend or family member, very personable, putting your...Read more

From the owner: We specialize in the diagnosis and treatment of root canal disease and dental pain.read more

I finally got the nerve to see a dentist after several traumatic experiences and after researching…read morefor months landed at Bend Family Dentistry. Under the care of Dr. Theda. I had decided on dentures after years of pain and she assured me this was something she could do. A full upper was done. She then told me my four front lower teeth had to go and she could make me a lower partial that looked like a retainer. So she extracted those as well. $8500.00 later she out right refused to finish my bottom partial. Her treatment coordinator simply replied to every question I had with " You have been referred to another dentist." Dr. Theda was paid in full for this work both by my insurance and in cash by me. I have no idea why she referred me. My insurance will not pay twice for same procedure and I am left withOUT four bottom front teeth. The office did offer me a refund but it was so little I can not make my mouth whole until I save enough money to pay for the copays at another dentist. Stay clear of this Bend Family Dentistry NIGHTMARE NIGHTMARE NIGHTMARE

I grew up witnessing my parents and their siblings losing their teeth young. They were children of…read moreimmigrants; poverty and malnutrition in their youth played a role. They grew up over 100 years ago. This gave me a strong drive to maintain my teeth. After a bad dental report from another office, I called Bend Family Dentistry hoping to get a 2nd opinion. The woman who answered immediately went into action to see what they could do for me. Weeks later I walked out of Bend Family Dentistry on 3rd Street in Bend, my teeth properly cleaned and I'm smiling. I witnessed confident employees who love their jobs. I highly recommend Bend Family Dentistry. They provide excellent quality work, show compassion and listen to you, and their prices are reasonable. I understand and recognize good communicators of professionalism. Thank you Bend Family Dentistry!

My wife and I have been patients of Bend Dental group and Dr. Starr for more than 10 years. Would…read morenever consider going elsewhere!!! My hygienist, Abby is fabulous and a truly dedicated professional.

Best Dental Group ever. Extremely caring, friendly and efficient. Makes going to the Dentist…read morebearable.

Absolutely love Dr. McCormick and the entire staff. They do a great job and I sing their praises…read morewhen anyone comments on my smile. Fun fact: Dr. McCormick walked away from running a spice empire just to drill teeth. 10/10, will keep letting this ex-spice-lord and his staff keep my smile on point.

I had been with my previous dentist for over 25 years, so it has been difficult to come to terms…read morewith having had to find a new practice. Fortunately, the doctors and staff at Cascade View Family Dental have made the transition effortless and pleasant. I am happy to say that I am very satisfied with the level of care and attention to detail that the staff provides at Cascade Dental. Dr. Bass is warm, knowledgeable, humorous, and efficient. His mannerisms are professional and his recommendations have thus far proven to be completely on point. And if that wasn't enough, every member of the team is wonderful, and it feels like a visit with friends more than a visit to the dentist. Additionally, I look forward to my visits with the hygienist (Dr. Laurel) because she genuinely cares for not only the health of my teeth, but my overall well-being. I never thought I would find another hygienist who would do nearly as good a job as my last one (Dr. Elizabeth), but her enthusiasm and considerations rank her as top notch. I'm sorry that I hadn't taken the time to give this much-deserved praise to this practice sooner, but on the other hand, after being with them now for over a year, I can say with conviction that I would absolutely recommend this business based on numerous pleasant interactions. Here is a review of my previous dentist, in case you are in the Orange County area, as my heart is still with them and I consider them to be like family. I trust that my relationship with Cascade Dental will grow equally as strong. https://www.yelp.com/biz/roger-ho-dds-dental-care-costa-mesa Oh, and apparently others feel the same... check out this note I saw on the bulletin board in their waiting room:

SO Glad to find PureCare Dental. ...not only did they find an immediate appointment for my…read morehusband, who was needing an urgent procedure, but the x-rays, exams, and consult were very thorough, I was able to transfer both of us to this dental office easily. We plan to keep them the rest of our lives! Secondly, the entire staff, from the receptionist, hygienist, tech, and doctor were kind, caring, professional, thorough, and most of all, gave us CLEAR information on what to do next. It was such a relief. No trying to get us to agree to procedures that weren't necessary. We had been led to believe that my husband needed a lot more work done than was actually necessary. Making the call to PureCare was a smart thing to do, and there is one less thing to worry about in life!:)

Very professional dental group. The membership club has…read moreworked well for me. The hygienist takes time to point out what I need to do to improve my dental health

I just completed an extensive restorative dentistry session with Dr. Henderson. She made the…read moreexperience very comfortable and completely painless even though the session lasted nearly two hours! I continue to highly recommend Dr. Jessica Henderson - she is one of the best General Dentists that I have ever seen!

Dentist did another unnecessary drilling out and filling that was not needed. The filling fell out…read morealmost immediately and now there is bare tooth exposed. Literally malpractice. We do not go here anymore but still dealing with the aftermath. Two healthy people with normal mouths now just trying to fix everything she touched. Never ever go here.

I've been a patient of Dr. Olson since he opened his practice at this location in Redmond…read more The office is highly professional. Dr. Olson is an exceptional dentist.

Dr. Heather Campbell applied a crown and filled a tooth for me. She, and her assistant, Katrina,…read morewere very caring and professional. In fact, the staff was also very helpful and caring. Michelle works miracles in scheduling appointments. The office was pleasant with plenty of parking available. I recommend highly Dr. Campbell at Coppertop Dental in Redmond, Oregon.