I went in for urgent care. Top notch care and service. Got seen very soon after checking in. The…read moreon- site pharmacy was outstanding. I am on vacation and they helped me so that I can enjoy the rest of it. Excellent

Joan Fridericci is incredible. She treats people with dignity and respect. I haven't been treated…read morethat well in decades. I live in Bend but drive the 45 minutes for the great treatment. Thank you!!

Doctor Skotte was so nice and attentive and made me feel so comfortable. I've been having such a…read morehard time getting my medical sorted and he reassured me and called the FAA on behalf of me to get it moving in the right direction. I felt important and cared for and that I was going to get what I needed from my visit which I did not feel at the last AME I visited. I would 100000% recommend going here. His nurse was very very nice as well.

It was my first time here. I booked my appointment through Google and Calendly, so I never saw his…read morewebsite or any instructions posted there. I originally booked for 2:30 p.m., but I was kindly asked to reschedule earlier. I adapted my schedule and moved my appt to 1 pm. When I shook hands with Dr. Skotte, the first thing he asked for was a printed MedXPress document. I told him I had my confirmation number, as required by the FAA. He immediately showed frustration that I did not bring a printed copy. I was confused because the only FAA instruction I received stated: "You will need to provide your confirmation number," which has always been sufficient with every DPE I have worked with. He then told me it would cost an extra 20 dollars to print one page and later corrected himself to 25 dollars. I thought he was joking and asked for clarification, but he said the fee was stated on his website. Since I booked through an external link, I had never seen these instructions. He became increasingly disrespectful, pressuring me to show him the instructions and getting upset when I showed him the FAA's guidance. He continued accusing me of not following his website instructions, raising his voice, and lecturing me about not knowing how to follow simple instructions and even about the kind of pilot I must be. It was completely unprofessional and unnecessary. He also complained that I was making him late for his next patient while repeatedly pressing me to pay the fee. At this point, I chose to end the appointment. I need a medical examiner who shows basic respect and customer service skills. After leaving, I looked him up and found multiple complaints filed with the Oregon Medical Board, including a history of unprofessional conduct, negligence, and malpractice. His medical license was suspended in 2007 and was placed on a ten-year probation. Given his behavior, none of this was surprising.

When my husband had a bad bout of vertigo recently, we headed over to this urgent care clinic. I am…read moreso glad we did. Because we made a reservation online beforehand, he was seen very quickly. Everyone we interacted with was very kind, efficient, and knowledgeable. The doctor gave him some great advice, including maneuvers he could do, and some prescriptions. We hope we never need to go back, but if we do, we know that we will be in great hands.

I've had the unpleasant opportunity to have a need for urgent care while on visits to see my…read morefather, but I can tell you the care here is top notch! (Urgent care side!) Family medicine side: Dr. Billing-Ringler and her staff are amazing with my dad. She is such a wonderful lady, I asked her to be my primary when I'm here (once a month usually), and she agreed even though I live in California. To date, I've not had a bad experience here be it urgent care (when I got Covid), or when I've seen the primary care physician either!) The lobby is clean and inviting. The front office staff is professional and very friendly. The restrooms are always clean and well stocked. (This is a huge bonus in my book!)

This clinic is extremely "clean." and "professional" . The work in the lab is wonderful and Dr…read more Lied is one of the "Best ". The girls at the front desk is very nice and always has a smile for you. They start your appointment out with a positive and happy approach. I love this clinic.

It's no surprise that the medical system is a fail. We're all aware of how corrupt and broken it…read moreis. However, this facility will make it blatantly obvious. In all honesty, I can not advise anyone to go here. Especially if you're under the age of 50, and/or have State Insurance (which is what I've been told). I've had multiple visits at this facility over the past few years. I've been seen by the previous medical staff (who ultimately left the practice to work elsewhere... if that tells you anything), as well as the new practitioners (I'll leave names out, for embarrassment's sake). However, after several years of visits, and being seen by a multitude of "professionals", I have never received any proper treatment(s) and/or care. They did once set me up with their "in-house" therapist. That was great... for exactly 3-visits. Then the therapist left to start her own private practice, and St. Charles did not have a replacement therapist to offer. My SO actually attended a recent visit with me (with one of the new doctors); she eventually broke down into tears, and asked the doctor "why won't you people help him?! He's suffering everyday", only to get a cold stare in return. My SO said the doctor showed zero empathy, and little-to-no concern, even when I discussed suicide. Additionally, whenever I would present a published NIH study that either countered what the doctor said, or shed light on a possible alternative treatment, I would just be told "well, that's just where we'll have to disagree". I struggle with chronic back and nerve pain (stemming from degenerative disk disease, and an impinged sciatic nerve), along with GAD, MDD, and Panic Disorder. The only "help" this facility has offered (and wow, are they quick to offer it) are SSRI's, SNRI's, and/or Tricyclic Antidepressants. They do not appear to keep up with modern studies. Had they done so, they would know the latest research shows that people with depression don't have different levels of serotonin in their brains compared to people without depression. In other words, this sounds like we should explore other treatment options. Yet, all they offer is a plethora of SSRI's, and say "if this one doesn't work, or if it actually worsens your symptoms, we can try a different one". And remember, each of these meds has a trial-period (up to a month) before you know if it will help you. They're terrible drugs to be on. When it comes to quality of life, and/or pain management, since they're unable and unwilling to help, all you'll get is a referral to see someone else, who 'Lo and behold, won't help you either (however, this "back-and-forth" system of referrals and follow-ups sure does generate a lot of bills...). Additionally, if you are seen here, please make sure you review ALL the after-care notes through My Chart. As a personal example, one of the new doctors obviously judged me, and denied me treatment based off her judgement. They actually LIED (no pun intended) on an after-visit summary. They noted that I was "seeking MDMA". I contacted her through My Chart (so there would be a record), and asked where she came up with that information. Ultimately, she stated she must have "misunderstood" what I said, and then she edited the notes to no longer reflect such a lie. I filed a grievance over the lack of care I received, as well as for being judged and neglected, however, as I've since learned from an attorney, such a document will only fall on deaf ears. I'm sure the very same applies to this review as well.

I recently had the opportunity to meet my new doctor, Dr. Nguyen, and I have to say he was awesome…read more After having brain surgery on Halloween for a Chiari Malformation Type I decompression, I recently had to find a new primary care provider after losing my previous doctor. Honestly, that was intimidating. When you have a complicated medical history and are already navigating a long healing journey, starting over with someone new can feel overwhelming. He was kind and genuinely interested in hearing me. He took the time to look through my medical history, ask questions, listen to my concerns, and talk with me about what might help me feel better. So if you're someone who is hesitant about seeing a provider who doesn't have a decade of experience remember, the right doctor isn't necessarily the one with the longest time in the field, it's the one who listens, and makes you feel like an actual person rather than a diagnosis. For me, Dr. Nguyen was absolutely that doctor. 10/10 experience. I'm very grateful he was available when I needed someone new, and I'm thankful to have him be part of my healing journey.

I am pretty frustrated with the care and communication I have received here. They will diagnose you…read more(incorrectly at times) and not even fully inform you of the diagnoses. I called regarding this and was told by the clinic supervisor they would look into it and call me back. I still haven't heard from them. You are nothing more than a diagnosis and dollar sign at this clinic!!!

Beat Doctor I have ever had! Listens to you and answers your questions honestly and openly. Saved…read moremy dads life! Literally!! I will never see another doctor!