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    LA Bella Lounge

    1.0 (1 review)
    Closed • 4:00 pm - 8:00 PM

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    2 years ago

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    Thread Bar - Fin

    Thread Bar

    4.6(231 reviews)
    26.2 mi•Washington Square West
    •$

    Extremely frustrating experience with Thread Bar's Washington Square location and their handling of…read moreClassPass. I went in person to schedule a lash lift and tint and specifically told the employee I wanted to use my ClassPass credits. When I asked how to book it through ClassPass, she told me, "Don't worry about it. You don't need to book it on there since we made the appointment here." On the day of my appointment, only one hour beforehand, I received a call saying they couldn't honor it because the Washington Square location doesn't use ClassPass. Five minutes later, they called back and said they would accommodate me. I again made it very clear that I wanted to use ClassPass and was willing to go to whichever location accepted it. They specifically told me to go to Washington Square. After my service, I was then told I couldn't use ClassPass because I hadn't booked through the app--even though the same employee who performed my service was the person who originally told me I didn't need to. Their explanation was that they're "fairly new on ClassPass and still figuring it out." I understand being new to the platform, but their mistake and repeated misinformation should not cost the customer money. I paid for the service, but I won't be returning and will be reporting the experience to ClassPass. If you're going to participate in ClassPass, your staff should understand how it works and honor what customers are told.

    They did a great job with my eyebrows. I got them threaded and sometimes find that people go too…read morethin for my liking. I felt that this was what I wanted and very clean Note to self that there is a 3% fee for credit card payments. You can tip via Venmo (but not pay for the service). Thread was 14

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    Henna

    The Lash Lounge

    The Lash Lounge

    3.3(22 reviews)
    9.8 mi

    I recently got a brow lamination and unfortunately did not have the experience I was hoping for. My…read moreeyebrow hairs were going in different directions, one brow appeared noticeably thicker than the other, and overall the results did not look balanced. I was told the lamination would last 6-8 weeks with proper maintenance, but the effects seemed to fade by the next day despite following the aftercare instructions. I do want to mention that the technician who worked on me at Lash Lounge was very kind and pleasant throughout the appointment, and I appreciate her professionalism. However, after leaving a message about my concerns, I received a call back from a male staff member who came across as dismissive and unhelpful. I was not asking for a refund -- I simply hoped for some understanding and maybe an offer to have the brows looked at or adjusted. Unfortunately, the conversation felt disrespectful and lacked customer care. I understand that not every service will go perfectly, but how concerns are handled afterward makes a big difference. Sadly, based on my experience, I would not return.

    I wish I could give zero stars. DO NOT GO HERE!!! had an appointment here after getting a spray tan…read moreand the clinician did not feel comfortable doing my eyelashes and they still charge me $300!!!! the horrible man behind the desk who, was unfriendly from the start, didn't even offer me a chance to reschedule. He just demanded that I pay him for a service I did not receive. I repeat, do not go here!!!!!

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    LA Bella Lounge - eyelashservice - Updated October 2026

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