Ugh. Every "try me" or "sample" was dirty or empty. Don't bother. There must be another makeup…read morestore nearby

The employees at this location really need some solid customer service training ASAP (which begins…read moreat hiring... a warm body with no personality is worse than having no one to hire!!!): I went in to return an item I had purchased in Chestnut Hill, item was in the original bag with receipt, never opened and I even had the little gift that came with purchase in there as well. Should be easy, right? I passed 3 associates on the sales floor, none of them even looked at me (11:45 on a weekday morning October 5th, it wasn't as if the store was packed). Made my way to the back and waited while the extememely bored looking girl at the register (Yanna? Yenina? Dark brown hair) was not even helping the woman who had just made a purchase, she handed a Sephora bag to the customer so she could bag her own purchase. Weird. No hello for me - no thank you or anything else at the end, but I expected that. No smile, nothing. Just a "here is your receipt". There are a few reasons why I shop almost exclusively at Ulta now, and this is a good example of one (if Ulta had carried this Estee Lauder foundation, I would have purchased there)!! Should anyone at Sephora read this and care, one of these numbers from my receipt must be the employee number: 388 4 308334 90757

They are extremely nice here, but I always find that every lush, it's very overwhelming with staff…read more I think every single person asked me if they could help. The selection is good, and it was a little more spread out than most places.

Much better experience returning to this store last weekend. The store was well staffed and we were…read moregreeted as soon as we walked in but were not given an extensive sales pitch and were able to browse. I always get their rose jam shower gel, which although pricey, smells and feels amazing. I also picked up a lip scrub and a soap. Super friendly staff person at the checkout even gave me a free sample of their store location's shower cream too. Much better experience shopping here more recently!

This review is for the NATICK, MA AVEDA PRODUCT STORE. I received professional, individualized and…read moreoverall outstanding professional service from Omar today. I have made the decision over the last year to support as many small businesses as I can. I am so glad I went to this store today. Although I purchased what I went there for, (skin care products), I also received an amazing assessment of my hair and free products to try based on Omar's assessment. The store is very organized and clean. Meets this Virgo's needs!

Everyone knows Aveda, their concept, their philosophy, so I won't get too into that…read more Two things made me really happy when I went to the Aveda store last night at the Natick Mall. 1) They are now the only cosmetics company that has plants powered 100% by wind generated electricity. That's pretty awesome. 2) When I purchased something, the salesgirl asked me -first- if I wanted to put the purchase in my courier bag. Generally when I shop, I have my bag on me, and I try to put as much stuff in it as I can because I hate creating more waste. Lots of shops get pissy with me when I say I don't want a bag, because obviously walking around with a big advertisement in your hands makes them look good, or possibly more desirable. So the fact that @ Aveda their first inclination is to get the consumer to reduce waste is awesome. Plus you save 10 cents, which is neat.

I am taking the time to write this for what was CLEARLY a one star experience, however, I want to…read morediscuss the second star first. Some months ago I was looking for a particular cosmetic item. I wandered into Neiman Marcus and was greeted by staff at the front of the store. They didn't have what I wanted but they were charming and friendly all the same, and although I didn't really go into Neiman enough to review then, I want to give credit where it is due. This weekend, however, I was on a mission. And that mission was shoes. (Granted, it's often my mission, I even have a blog about shoes.) I was not my finest. It is THE MALL. So I shunned my Feragamos for some comfy Rockports (if you want to wear those stilettos you love so much in old age, you don't want to wear them ALL THE TIME. Your feet with thank me) and did a little couture-a-thon. I love the Natick Collection, on whole, because you can visit all of these high end shops and departments stores without looking and acting like a snob and still receive genuine, warm customer service. Except, apparently, at Neiman Marcus. The "gentleman" in the shoe department did not acknowledge my presence, despite the fact that I was lingering and checking out shoes for a while. I didn't expect attention right away, as he was catering to another woman when I walked over, but when another woman appeared some time after me, in a perfectly pressed shirt and Tory Burch flats he IMMEDIATELY flitted over to her and asked if she needed any help, abandoning the first woman. Um. HELLO. I'm right here. It was a very "Pretty Woman" moment. I looked over to him and the look he shot back at me felt like disdain. This, of course, was hysterical. I really hope this guy makes commission, because I spend more on shoes than some people spend on cars and houses. I headed over to men's where my shopping companion was having a much friendlier experience and told him the story. For shame, Neiman Marcus, for shame. Additionally, the selection was very sparse. Only a few pair from any given designer, and, in many cases, not the most recent offerings from that designer. Did I mention my obsession with shoes yet? Anyway, I won't be back. Ever. PS Dear Shoe Guy: You sell shoes. Get off your high horse. Also, you are WAY too old for that hair. (In other news, I CLEANED UP at Nordstrom.)

Neiman Marcus at the Natick Mall is a exceptional location. We do not have a Neiman Marcus outside…read moreof the Natick Mall and Boston for the entire state of Massachusetts. For this reason, it is a long drive to get to Natick and shop there. It was well worth it, we were warmly greeted by a very attentive Victoria in the fragrances section. We went in knowing exactly what we wanted although she insisted that we keep a open mind and try the scent of other *creed* scents. We tried them, and were pleasantly surprised as to the variety. Victoria was excellent, engaging, and courteous. Customer service is difficult, Neiman Marcus clearly has the training down as i did observe all other representatives performing the same routine with lots of attention and quality. Previous reviews and lower star reviews have a common theme, and it is that the person feels as if net-worth dictates treatment. That the representative or the staff must cater to your arrogance level. "I have this, i spend this, therefore you should treat me better than anyone else" It's absurd and toxic to the community.

Much better this time, was able to exchange item still on the shelf. Not sure what happened but…read morethis manager last time was not there. They were friendly and pleasant as BBW is known for.

One of the top items on my "to do" list over the last month has been to find new hand soap, and I…read moream pretty sure this is the first time I have ever thought of that task as an emergency. After being a loyal SoftSoap lover forever, they changed their formula/scent so I needed to end my relationship with them. I went to CVS, Walgreens and Target to get a whiff of some liquid soap, but what I really wanted to do was TRY a couple out and then I remembered that BBW stores have a sink in them! Genius. I was headed to Natick to do a couple of errands, so I stopped in and chatted with Evie (Eve, maybe?) about all things soap. I had signed up for their new-ish rewards program before heading in and received $10 off a $30+ purchase, and I left with 6 bottles of soap that smell nice (unlike the new version of my old one). The store is arranged well, and while there is SO MUCH to look at, just take a basket and browse.

It's truly magic at Macy's around Christmastime. The lights, the hanging ornaments, the trees, the…read moregarland. I'm so happy just walking around. This Macy's is honestly huge in my opinion (not quite like NYC but it's up there!). I come here year round and they seem to always have deals. Their women's dress section is huge -- it feels like they've got something for every occasion, same with their shoe, jewelry, makeup, bedding, and home sections! Honestly I feel like they have it all? I can only imagine how hard it might be to keep up with stock and yet everytime I'm there, it feels fully stocked and organized. Sometimes you have to walk a little to find a register with someone working it, but that's the price you pay for finding good deals! I just went last night for some casual Christmas shopping all to find an ENTIRE SECTION of quality Christmas stuff at 70% off. I almost thought it was a mistake. A happy Sophie indeed.

I always make a point of stopping into this Macy's store whenever I am shopping at the Natick Mall…read more They have a great selection of clothing in the women's clothing department. I have bought many sweaters as well as Summer clothing from this location and the things that I have bought have always been of excellent quality. I get a lot of Macy's coupons in the mail and they always come in handy when I am shopping here. I score some good deals in the store with the sales they run here as well as with the coupons that I receive. I also enjoy shopping the cosmetic counters at this location and the sales clerks behind the counters always have excellent product recommendations for skincare, cosmetics and fine fragrances. The store is always neat, clean and products nicely arranged so the store is very pleasant to shop in. I always look forward to visiting this location.

I have had my eyebrows done twice there and they have done an amazing job. I have never gotten more…read morecompliments. Highly recommend!

I wandered in after returning something nearby, and wound up browsing most of the departments (even…read morethough I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!!

The lines are always so incredibly long and it's overpriced. I have not encountered consistently…read morelong lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly.

I thought the sales people were pretty helpful. Ive been out there twice now. The last person I…read moreworked with was much more helpful and friendly. I wish there was a Blue Mercury in downtown Boston or on Newbury Street, so I didn't have to make the long trek out to Natick.

Wow...I know they just opened and the staff might still be a little wet behind the ears, but come…read moreon! Why is it that the most friendly and helpful salesperson isn't even an employee of Blue Mercury, but a visiting makeup artist from Laura Mercier. I went in with the intention of picking up a gift for a friend who lives out West, but I needed to know if they had a store in her area just in case she might want to return said gift. NOBODY could tell me if they had a store my friend's area, nor could they locate a store listing in the store to look it up. One salesgirl was on the phone, the other totally disinterested. The Laura Mercier artist was obviously the only one trying to help, but she doesn't work for the company, so her knowledge was minimal. 2 stars for their assortment of beauty products that you can't find at Sephora or Nordstrom, but thats it.