1. L'Occitane en Provence

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Bethesda, MD

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L'Occitane en Provence

5.0 (4 reviews)
Closed • 10:00 am - 9:00 pm

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3 years ago

Helpful 4
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Love this 3
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3 years ago

The worker today was AMAZING, super kind, super helpful, gave us so much info I think his name was Michael but he deserves a RAISE

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7 years ago

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11 years ago

Helpful 2
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What do you buy for Valentine's Day for 2 teenage girls? Yes, you got it right....Sephora gift…read morecards. So, I went into Sephora and bought their gift cards. They have loads of people to help you on the sales floor. But, at the cashier it is always a long wait. I even mentioned it to the manager the last time I was there, because I was waiting over 15 minutes in the line to pay. Her response was that she wished she had more people. But, it doesn't take rocket science to take a few people off the sales floor and put them behind on a cash register. That being said, I had a lovely cashier wait on me. She has beautiful blue hair and she was so nice. I think her name was Jess! The store is jam packed with products and I am sure if you know what you want, you could find it there. Long story short, the gift cards were big hits with the granddaughters. Thanks Sephora!

I usually come to this Sephora, and everyone has always been so friendly, helpful, and…read morewelcoming--until today. Unfortunately, I had an unpleasant experience with an employee named Victoria who was working at the register. She did not greet me, barely made eye contact, and responded with an attitude whenever I had a question. Her overall demeanor came across as very unprofessional and unwelcoming. When she handed me my bag, she didn't say anything or acknowledge me at all. We come to places like Sephora to relax, treat ourselves, and enjoy the experience of shopping. The least we should receive is basic courtesy and respect from the person assisting us. I understand that everyone can have a bad day, but customer service and professionalism still matter. I hope management takes this feedback seriously and addresses the situation so other customers don't have a similar experience.

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L'Occitane en Provence - cosmetics - Updated October 2026

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