Brightest, modern, and well stocked LL Bean I've seen. Lots of helpful staff. Very few customers at lunchtime on a Tuesday. There are plenty of sale items. Earth Day festivities are coming this Saturday. Free parking lot. read more

The only other Bean location I've visited is the Flagship in Freeport, so this one is much smaller by comparison. Otherwise; Nice store. Very friendly and helpful staff, good selection of Bean products. Love their top quality stuff, just can't afford a lot of it. Most of the staff is pretty knowledgeable about the products. read more

L.L.Bean - Outdoor Gear Near Me - Mansfield, Massachusetts

On this website it states that there is a "lifetime guarantee " I was under the impression that the stores no longer honor this guarantee. Is it true ? read more

I tried this location after striking out in Cranston (they're the same distance from me). It was equally disappointing. I needed a nice pair of boots to hike/ dog park with my dog as the weather gets wetter/ colder and the ONLY person working in the shoe dept was not helpful AT ALL. I understand there was ONE other customer, but after getting them 6 pairs to try on you could've asked if I needed help, or something. Thankfully there were a few pairs left out so I was able to try on a few sizes and determine what I needed MYSELF. I ordered my size online. But in all honesty, the sizes run 1+ sizes over my usual, so they really should have people there to help you try them on.. I love LL Bean as a brand, but so far their retail establishments (and complaint dept) leave A LOT to be desired. read more

Excellent customer service they work very hard to help you find what you need and always offer you a $10 discount card for your next purchase, which combined with sales and a military discount makes for very good deals and great quality clothing read more

i absolutely love this location of LL Bean. i don't know if it actually has more square footage than some of the two story locations, but it sure does feel like it. products are nicely spaced, allowing for plenty of room between patrons (a real pet peeve of mine). staff are super friendly and available to assist. there are several mirrors out on the floor so you can easily try on certain items over your clothing, without needing a dressing room. per usual, LL Bean's return policy is great, and I've never had a single issue here. this is my go-to location; I'm just as close to Millbury, but I find the customer service and general shopping experience is better in Mansfield. read more

I've been to the Freeport flagship campus. You can't compare the two. Mansfield's strength is their ability give customized and personalized customer service as this location is a fraction size and inventory of the flagship. Every employee we worked with was helpful and pleasant even under extreme retail times such as pre Christmas and the day after. We bought my son's bicycle at their full service bicycle shop. We received better service for fittings, test rides and advice than at local bike shops. We got a high end kid's bike at a great deal. Employees went out of their way to hold the bicycle and suggest ways for extra savings such as opening a charge account. The store manager, Peggy, is doing a great job with her staff. Employees went above and beyond. They all seem to enjoy their jobs. Thank you! read more

L.L.Bean - Outdoor Gear Near Me - Mansfield, Massachusetts

I have been shopping at LL Bean since 1970. I have always been impressed with the quality Of their merchandise, as well as the helpfulness of their staff. I can honestly say that in all those years, I have never been dissatisfied. read more

L. L. Bean is an American classic that stands behind their product. We have shopped this brand for years and were thrilled to have a store locally. The Mansfield store is well laid out and has helpful, knowledgeable staff. The bike store and service area is a nice plus. There is also ample parking and electric vehicle charging in the corner of the lot. The store also does monograms on certain items. The only negative is that I miss some of their searing and bench. For those that are handicapped, have joint issues, or are just waiting for family, the removed seating was nice. In all, it is a great store. Jim read more

The store is bright and clean. They don't have tons of selection; so you usually end up ordering from the catalog. Wait until the end of the season and you will find bargains in the store. I got nice sandals at the end of the summer on sale at about 50% off. read more

L.L.Bean - Mansfield, MA store - Outdoor Gear Near Me - Mansfield, Massachusetts

I never have given a 5 star before until my visit to LL Bean at this location. After numerous search on boot sizes, I gave up. I walked around the store and was about to leave, when Randy called me back! The man was actually working on finding my boot size for the last 20 mins. Even I gave up, but he didn't!!! If it wasn't for his EXCELLENT customer service I would have to wait until Jan 4th to get it. LL Bean true to their guarantee, their customer service is just darn impressive also. I'm a customer for life. read more

L.L.Bean - Ll bean, Mansfield - Outdoor Gear Near Me - Mansfield, Massachusetts

This is definitely not my preferred LL Bean store. This location is in use of more staff members due to my last visit. A few months ago, I was looking for winter boots after striking out at DSW (out of my size). Plus, LL Bean always has better quality and I was in the area. There was not one person to help in the footwear department whatsoever. The rest of the store was average. The men's side was picked over and not nearly as well set up or organized like in their other location. Footwear selection wasn't amazing either (sizes were all out of whack). Not too happy. Living by the Dedham store, I definitely prefer the way they handle my business. Too bad this location is so new, and yet, so terrible. 2 stars. Visit the Dedham store, in Legacy Place read more

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I've been shopping with LL Bean for 40 years. The quality today and service is a terrible disappointment. Purchase slippers and after 5 1/2 months they began to fall apart and LLB claimed not defective! What happened to this once good company? Now selling overseas trash products and not standing behind them. Will likely go the way of so many other retailers and fail. A shame!! read more

Bought a jacket in Nov 2019 for my 11 year old daughter. The jacket ripped out of the blue. Went to the local outlet to return it and they tried to give me tape to put on it - $90- jacket less than three months old, and you want me to tape it? No thanks, I called the 1-800 #. On 02/02/20 they apologized and said they would send me a new jacket, and I would just have to return the old one - but they would send me a return shipping label. They confirmed this with an email. Yesterday, I was supposed to receive the jacket - never did. When I called to ask where it was they told me the replacement order was cancelled - no call, no email. When I asked why, they said that the customer service rep was new and told me incorrect info. I would not be receiving a replacement jacket. I referred them to their return policy that states 100% returns accepted if returned within a year with proof of payment. They did not care. Customer service was not equipped to handle my call with a dignity - rather they were rude and abrasive. The jacket is flimsy, their return policy went from the best ever to non existent and their customer service lacks a lot to be desired. read more

Just a light shadow of its former self. Many of their current items are Target level in terms of style and quality. Very few of their items are still made in Maine, with overall quality slipping dramatically in an effort to go mass market. Lifelong warranties are long gone. I'm glad I did business with them before this trend grew any further. read more

***This was my first ever visit to a L.L. Bean though I am familiar with the brand ( or maybe I just thought I was); I always assumed L.L. Bean was an upscale brand like J. Crew; maybe I just never took the time to truly understand what this brand was about because the variety and very reasonable prices seemed much more akin to an Eddie Bauer; there is a lot of variety here including apparel, office-like supplies and outdoorsy-nature-and-travelling stuff; it is a big store and fun to explore*** This L.L. Bean has its own huge and free parking lot; it is very easy finding an open space. read more

It's not the Freeport 24 / 7 Maine store but it's 2 1/2 hours closer. Initially I went there to get some hiking clothes for a trip to Scotland, ending up buying all kinds of clothes for the trip - all without gawdy designer tags & labels (I don't like wearing clothes overseas that scream "American" from a mile away). Then I bought a nice pair of snowshoes, boots, & poles with a gift card from the kids last Christmas - and have spent hours & hours out in the wild in complete comfort (OK once the boots were broken in) since. The staff is awesome - there and really there if you need them and not if you are just browsing. A bonus is it is located inside "Mansfield Crossing" which is fairly new and has quite a few of my other favorite shops like Borders, Kohls, Payless, Best Buy. PS - I spent a couple hundred $$ there for my trip which seemed expensive at first, but I'm being seriously here - it was cheaper to buy all the clothes that I did than to have them cleaned just one time in Scotland. I should have bought twice as many clothes and tossed them there! read more

The new L.L Bean store in Mansfield is AWESOME! They have a huge variety of camping, hiking and other outdoorsy gear. They have kayaks, canoes, and fishing stuff right there for you to try out. There is also a decent shoe section. They are pretty expensive, but the quality is really good. They do monogramming right there while you wait, which I thought was pretty cool. Both times I've gone, I've gotten a parking spot right in front. The whole plaza/mall is new, and there is a gigantic Borders right next door, as well as Ann Taylor Loft, Qdoba, Coldstone Creamery, Kohl's (brand new), and I think there was a Bed, Bath and Beyond opening soon. read more

I LOVE LL Bean and have been shopping with them since college. While the Mansfield store is small compared to the Freeport, ME store(s), its still a very nice store with a helpful sales staff. They don't have everything that's in the catalog, but there is still a good selection of products. Highly recommend!! The Mansfield store had a nice 'reception' for their customers when the spring line came out. They had wine, food, and 15% off all purchases. read more

This place screams yuppie wilderness hippy. A very odd combination but one I admit I like. The clothes are wilderness-trendy and comfortable but rather pricey. The only thing I've bought here so far were a comfy pair of brown winter boots on clearance for $24, down from $50. Woo! I love their clothes but quiet frankly I can't afford most of it. Oh well. That's life. In the middle of the store where most of their fishing and outdoor equipment is they have signs posted with upcoming classes and group trips in the area. I'd love to check it out sometime. read more

This is my favorite LL Bean retail store. They always have a big selection and the customer service is impeccable! They also always have a great sale selection, if that is your thing. We've never tried any clinics offered, but I've heard good things. So check out this LL Bean location if you want some high quality clothing, outdoor and camping gear! read more

I've been in this store several times, even opening weekend a few years ago and have always received excellent customer service. The store is easy to find, right off route 495 in Massachusetts, its in a shopping center with several other great stores so its definitely worth the trip. My most recent visit was last week, when I brought my mom there to get a pair of boots and I ended up leaving with a pair of shoes as well. Customer Service in their shoe department is excellent, I cant remember the name of the man who helped me, but he went above and beyond for me. I had extensive foot surgery in 2008 and finding shoes that I can get my foot into and actually walk in is a very difficult and stressful experience. He took the time to listen to what I needed in a shoe, and made a few recommendations of shoes that would work for me, I liked one of them and luckily they had my size in stock, I tried them on and they fit perfect and I stood up and walked in them, no pain at all.. I was beyond thrilled. I really wish I'd gotten his name so I could let corporate know how great of a salesperson they have. The store itself is smaller than the main store (obviously) but very well stocked, neat and clean and plenty of employees available if you need them. The bathroom was clean as well and the line to check out was busy, but all the cashiers were fast and efficient and if you spend over $50 you get a free $10 gift certificate. If I'd known that I would have asked her to ring up mine and my mom's shoes separately! This is well worth a stop if you don't feel like making the drive to the main store in Freeport! read more

Just came back from shopping there for the first time. I was impressed that the Christmas music was not the same tired old carols or the stupid gimmicky crap. Clerks were helpful. Store was neat and clean. Otherwise, the products seem to be the same items that they've always had (fine if you love it, but I was yawning). I was a bit perplexed why the ceilings were like 90 feet high (what a waste of heat!). The checkouts are hidden in a room at the front of the store. One stands in a line and the next available cashier has to shout out that they can take the next customer. Maybe this folksong is a big hit in the pines of Maine? I was also curious why some imbecile would design the exit from the store with a sudden, hidden, curb. Sure, they probably get a chuckle when they see people stumble and fall, but that ain't no way to treat a customer. read more

I like LL Bean. The company makes good products and I recommend people, in the least, take a look at what LL Bean has to offer. I was greeted with friendly and helpful staff. The cashier answered several questions and went out of her way to be helpful. read more

I guess I need to wait ten or twenty years before thinking any of the clothes here are fashionable. We came in armed with a big shopping list (and ready to SPEND): blankets, bathrobes, pajamas, slippers, coats and maybe some miscellaneous items. The honest truth is that the selection is either dismal, or LL Bean got lazy. We walked out with just two pairs of slippers (great because of the lifetime guarantee). The pajamas were all thin and flimsy and not very warm-looking. Coats all seemed to be made for people under 100lbs and four feet tall. Blankets were boring and the only one that stood out was a bit much for a "hey lets get a blanket" purchase at $300. Overall, we really just didn't like anything we saw. In Maine I can find all kinds of things I want to buy but the selection here was just blah and not with buying just for the sake of buying. read more

I really love this store...It is so authentic. It reminds me of Maine....Only the friendly Maine with beautiful beaches, quaint B and Bs with a lobster in every pot. This store is a smaller version of their iconic store in Freeport only with the same knowledgeable staff and incredible guarantee read more

We went to return my husbands storm chaser boots and asked the woman working in the shoe department "do you still honor the return policy for boots ? " she said "yes we do " we picked a new pair of storm chasers and when we got to the register the cashier refused to let us to return them because they were "worn" (obviously they were used after our purchase a year ago ) and we had returned them previously. Awful awful customer service he was condescending rude and questioned that we were lying about our asking the show department about the return policy which the woman denied she said Screw you L.L. bean you lost a loyal long term customer today ! read more

Apparently L.L. Bean no longer believe its merchandise has enough quality to stand up to their guarantee. I tried returning slippers yesterday and was asked a series of questions that put the spotlight on me for justifying a return versus the poor quality of the slippers that fell apart. No way I would have spent $100 on their slippers without the guarantee. ...which by the way they gave me at the time of purchase. read more

I visited L.L. Bean in Mansfield MA yesterday, on the Fourth of July weekend when I didn't really want to because of the traffic on and off Cape Cod... The reason I went is because I was told that the "master" kayak guy, Scott, was working!! Suffice it to say, Scott was fabulous!! I went in to potentially purchase a kayak as well as a kayak rack for the car and he spent all of the time that I needed to be comfortable with my purchase and to teach me how to load the kayak on and off the car rack which he installed for me... I can't say enough fabulous things about him! (Did I mention that he's super cute, too?!?) Please do not hesitate! Go see Scott at L.L. Bean in Mansfield and open up your world to a great kayaking adventure! I can't wait to get mine started!!! read more

L.L. Bean is a great store if you're in search for outdoorsy items, winter sweaters & dog paraphenalia. We have been loyal customers for years and this store is always well kept and easy to find what you're looking for. I still have my L.L. Bean backpack from 93' ordered thru catalog, my husband and father continuously rock their sweaters I gave them for X-Mas over 3 yrs ago & our dog's mint flavored rubber chewy ball has taken a beating...L.L. Bean items stand the test of time. However, if you must return or exchange, always good to know their policy is very customer friendly and one of the best! read more

Ellen was extremely rude and had the kind of personality that makes you feel bad about yourself. I love L.L. Bean but I will be sure to never visit this location again after how rude she was read more

I love LL Bean and this store is no different. Terrific selection and top notch customer service. This is also a very easy location to get to. Highly recommended. read more

I had not been to this store in years, and decided to try it again recently. And as soon as I walked in the door I remembered WHY I have not been there in years -- the line was ridiculously long. I'm not waiting half an hour to spend $150 on a nice pair of snow boots! read more

Nice store,nice prices, courteous staff. I was expecting larger inventory however, but overall great experience to check out and pick up a few things. read more

Excellent customer service! I needed assistance with some returns and the people who assisted were kind and incredibly helpful. The store was super busy but I was treated as if I was the only one there. THANK you, LL Bean! read more

I had one of the most wonderful retail experiences I have ever had at LL Bean in Mansfield. LL Bean has a lifetime guarantee on all of its products but I have never need to use it before now. I had a pair of boots that had a small crack in them so I brought them to the store to see what they could do for me. I expected to get a bit of a hassle because the boots were a few years old and I didn't have a receipt. Instead the store manager asked me a couple of quick questions about approx. when and where they were purchased. Next thing I know I have a gift card towards the purchase of whatever LL Bean gear I wanted. I will say I am not much of a fan of most of their clothes but for weatherproof shoes or boots and jackets their stuff really holds up and cost half of what North Face does. Plus since you know that they really stand behind their products it makes the prices that much more reasonable. They definitely have a customer for life. read more

I have never enjoy the experience of shopping much. Usually I cannot get very good assistance and often feel rushed. Do not feel that way at this LLBean store. My wife and I purchased 2 kayak packages one day then 2 PFD's the following day. Wanted to research PFD's before purchasing so we waited a day. Each day we interfaced with different individuals and my wife and I were very happy leaving the store both days. This store has top notch people and will be back to purchase more items from LLBean !!! Thanks very much for a GREAT weekend... read more

Completely removed the fishing equipment from this store. Now a pathetic watered down version of a once great outdoor outfitter. Now it is cold water creek with slippers......sad move bean read more

We have so much ll bean stuff, it's not even funny. It's all top quality, and when something isn't right, they make it right. Called to see if they had the slippers i wanted today and they said they had just gotten them in. Drove all the way up there to find out they actually didn't have them. They made a mistake and couldn't call me back as they didn't know who I was. They gave me a small gift card for my troubles and are having the slippers shipped to me in two business days. The service is top notch. The quality is second to none. And this particular store is as good as it gets. read more

Not a very happy customer. On October 27, 2015 I went to this location to exchange a winter coat that was received as a Christmas gift last year and a pair of wicked good moccasin slippers which i purchased approximately 3 months ago. The coat had a small tear and a couple small stains that couldn't be removed. The slippers tore when I tightened the ties (which btw always come untied) Before heading to the cashier, I looked for my items in the store. The coat, they did not have my size/color in stock. So I grabbed a different coat that was less expensive than the original one being replaced. The slippers, they didn't have the color, so I went with a color that I could live with. I also grabbed a Henley shirt, figuring I got the cheaper coat. When I got up to the register I was asked if I had my receipt, I informed him that I received it as a Christmas gift from my parents and the slippers were purchased 3 months ago and are under my name. He immediately called the manager to the register. They were both looking up the items, not saying a word and after a few minutes i still was not sure what the problem was. I asked the manager what the problem was and he answered, we are not sure where you are purchasing these items. I was a bit confused and started feeling embarrassed. Then he only wanted to give me a percentage back on the coat I returned and then charge me full price for the less expensive coat. So I would end up owing him $79.99. I'm still confused. I then asked him to void the transaction and order me the more expensive coat instead of the cheaper one. I ended up owing $16.00. After not receiving my coat, I called customer service and they informed me that there was something wrong with the debt card I used. Not sure why they didn't inform me that at the store. I finally got the coat shipped to me. Then to my surprise I received a letter from LL Bean, that whenever I ever want to return anything, I need to have a sales receipt or proof of purchase. Start saving receipts. read more