Didn't even answer the door and was sitting at a desk by the window. Disgusting. Don't come here at…read moreall.

I guess this is the only way to get attention from these guys. I have been trying to reach out for…read more2 days, calling, texting, emailing, etc. and I still have not gotten any response. I don't understand why is it this hard to reach out to just get a response from a real estate agent. Will further update info if anything changes.

Maintenance/repairs: very negligent. close to zero, even if you beg & so shoddy its worse than…read morebefore. Rent invoices: overcharges, doesnt credit for payments made Cleanliness: building looks shabby, dirty.

Never in my life have i experienced such incompetence, arrogance and irresponsibility as this…read morecompany, specifically Joel Goldstein. Never fixes anything. No response to repair requests of mine or other tenants. Ever. Major leaks for years, without any response from management. Filthy building, roaches.and ive heard lots of bugs.

Yiwen was an extremely welcoming, knowledgable, and effective broker during our NYC housing search…read more After gathering our preferences, she immediately got to work finding applicable listings and organizing a neat schedule for a full day of tours. Yiwen was instrumental in helping us sign our lease, and after 6 months we love our place! 5/5 experience, would definitely recommend to a friend or colleague.

I recently leased an apartment in New York City with the great work of Kate M. from Cooper &…read moreCooper. She took great care to understand our preferences, and book a combination of tours between listings we found, and listings she found - some even before they hit the market. Kate was patient and dedicated in our search - spending in total about an entire week of touring until we found the apartment we were looking for. She was very responsive - and even toured units for us when we were unavailable. I would absolutely recommend Cooper & Cooper, and especially Kate!

I just want to come on this platform and say how truly amazing Fatima has been throughout the…read moreentire process of helping me find an apartment. From the very beginning, she took the time to understand my financial goals and made sure every option she showed me aligned with what I was comfortable with. On top of that, she was incredibly thoughtful about location and helped me find a place that makes my commute to work so much easier. Fatima is professional, responsive, patient, and genuinely cares about her clients. She made what could have been a stressful experience feel smooth and even enjoyable. Her knowledge of the market and attention to detail really set her apart. Fatima is THE BEST, and I will absolutely be recommending her to all of my friends and family who need help finding a place. If you're looking for someone who truly has your best interests in mind, she's the one!

Worked with Elana Delafraz to sign our new apartment and get new tenants in our current place. She…read morewas great! Very helpful and responsive.

Working with Laura Merrill was such a pleasure. She helped us get 100% ready with our application…read moredocuments before even beginning our tours so that we could be ready to go when the time came to apply. She was responsive and gave great advice. Highly recommend reaching out to her if you're starting your apartment search!

As first-time homebuyers, working with Roman Trevino was perhaps the best decision we could have…read moremade for this overwhelming process. He is, without a doubt, the most patient, knowledgeable, and detail-oriented realtor I've ever worked with (and just a lovely person to boot). Roman took the time to truly understand what we were looking for and worked tirelessly to ensure that every option aligned with our needs. He made us feel comfortable and confident at every step - always listening, answering questions with care, and offering practical advice when viewing apartments. When we finally found *our* apartment, he was with us every step of the way, helping us assemble an outstanding team of professionals who made the process seamless. He expertly managed the complex coop application, ensuring that we felt completely organized and prepared at each stage. Having him in our corner when we encountered roadblocks or issues, made the overwhelming moments feel far more manageable. We are incredibly grateful for his guidance in helping us find our forever home and for the team he built around us. I wholeheartedly recommend Roman to anyone searching for an apartment or home (and have already done so multiple times). Do yourself a favor--work with Roman!

The owner Mr.Hilliare takes advantage of people who have housing vouchers. He tells people that he…read morehave apartments available but they are more than they voucher for you to come out of your pocket. He then takes your money and keep it without helping you getting an apartment

If you enjoy having your time wasted, working with unprofessional, unorganized people, and being…read moreconned of your money, then Stephanie is the broker for you! I found a listing that I really liked on Facebook, and was set up for an appointment for 2 apartments with Stephanie. The first day, I met her at the first apartment that I wanted to see. I left work early to accommodate her request to meet at an earlier time. That's fine. I get there, it turns out she has no key. She starts calling and ringing for the tenants on the other floors. No answer. She takes me to a different property and reschedules the first apartment for a time the next day. I leave work early again to meet her at this apartment. Guess who doesn't have the keys. AGAIN. Her excuse was that the door to the apartment is not supposed to be closed. UM you already made me go all the way there once. Are you kidding me? She tries to call and knock on the door of the other floors. But to no avail. She blamed them for not answering when they were clearly home. Ok first off, it is no one else's job to open the door for you. Secondly, how do you not bring all the keys the SECOND time you make a client meet you at a property. At some point after 30 minutes of trying to contact other tenants, she tries to break into the apartment by opening the windows. I had to look into the apartments with my phone flashlight from the outside. Not really the best way to gauge a living space you will be bound to for a year. I asked her to send me the dimensions before I came back for a 3rd time to save myself time if it was too small and she promised she would deliver by the next afternoon. She of course didn't because "I was coming back again anyway." I texted her to make sure she had every single key for this building which put her in a terrible mood because she "already said she was going early to ensure that the apartment could be entered." By early, I mean when I would be halfway into Brooklyn from work which I left early to meet her. I liked the apartment, and stupidly started the application process. Cue another ridiculous scenario. I was told it would be 1-2 business days to get approval and get all the paperwork together to sign a lease. In addition, I made it clear that I will not be getting a guarantor. I was told that would be totally fine. After several days, I was told that I need a guarantor. Seriously? I established that on the first day of this ridiculously long process. It took another few days to get approved with an additional security. (It apparently took a long time because it was a Jewish holiday for the landlord but all of this would have been done before then if she just remembered the keys.) I signed my lease on October 10th for a move-in date of October 13th. The actual lease started on October 1st. The landlord and Stephanie confirmed that I could begin moving my things earlier than the move-in date. Now, here's the best part. There was supposed to be a cleaning and maintenance done on some minor open items (missing lightbulbs, handles, etc). Well, that list of open items was NOT attended to, in fact, there was a binder with all their applications thrown on the floor of one of the rooms. The things I had moved, and explicitly told her I moved, in writing, were found in the trash. However, all of my new items (comforter, candles, clothes, alcohol, etc.) were missing. Cue a whole mess. I moved into a 3 bedroom apartment, but rented a single room. I agreed to allowing them to show the apartment on short notice. But of course, no notice at all was given. In fact, one of the days I got back, my front door was open. I asked, and guess who showed the apartment without telling me or closing my door? DING DING DING Stephanie. Potential tenants are supposed to meet the people that live in the apartment before the lease is signed. I met a potential roommate 8 hours AFTER she made him an appointment to sign a lease. Note: At this point, I didn't even know the apartment was being shown. Props to the landlord for delaying the lease signing and telling him to set up a meet with me first. She has this "I can do no wrong. I'm too busy and making huge mistakes repeatedly is okay" attitude. We all make mistakes, and it's fine (up to a certain point), but own up to it like an adult instead of pinning all your faults on someone/something else. In addition to that, this company somehow managed cleared all its poor Yelp reviews off it's page. I have never been so disappointed by a company in my life. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID.

I dealt with Stephanie Sutton for my bookings. Although I ended up taking another listing. She was…read morevery understanding about it. She went out of her way to accommodate my viewings and even tried to get the owner to convert a 2bhk listing to room share on my request. She was very prompt on replying and also gave a lot of thought to what my needs were and what area matched my price range. This is as good as it gets in NYC. I had a chance to deal with other agents in NYC too but none were as humble and jolly as her. Thank you for everything!

This is a scam. Do not rent an apartment from Katarina or Marek. After we moved in, they tried to…read moremake us pay an extra 1k for the washer and dryer that were already in the unit and were included in the apartment. After moving out over 6 months ago, we still haven't received our security deposit. She claims to have mailed it but refuses to send tracking numbers or zelle/venmo instead. We are out thousands of dollars now because of her and won't get it back until it's resolved in court. Search Katarina and Marek on reddit to read even worse experiences. This city is expensive enough, don't make your life harder by working with them.

Katarina was very helpful for me in finding a new apartment! She was super attentive and…read morecommunicated great with me on my first apartment in new york city. She got me set up with a showing next day and was on time and answered all of my questions. During the application process, she was also super communicative and answered all of my questions - especially for my first apartment I got in NYC. I have recommended her to other friends of mine looking for their first place in the area! Thank you Katarina!

Unprofessional. I worked with a broker named Moe who was aware that I had a newborn baby with a…read moreflooding emergency in my current apartment. I saw a couple of properties with him & finally applied. He was charging me a huge broker fee even tho the city of NY got rid of broker fees. Once I sent him all of my info & documents, he ghosted me. Very unprofessional. Even if I got declined, he could've just said that. I believe I didn't get declined, I think he just saw that I wasn't a fan of the ridiculous broker fee he was charging.

On Seth Miller and Lang Reality - I took the gamble and worked with him. I did extensive review…read morereading and background research. He is NOT, to my knowledge, a literal scam artist. What he IS, is just extremely bad at his job, and is enabled by a crazy market and desperate renters. In my experience, he did his job, I paid him the anticipated and agreed-upon amount (actually a lower brokers fee it was nice), and he submitted and coordinated what needed to be, between the building and him and I, AKA his job. I was extremely panic-attack level worried about scamming and legitimacy, which I told him straight up. I was overly researching and panicking and expressing a ton of doubt. He was super responsive with me, but got a little better when I called him directly, try to skip the texting with him just call him and ask all your questions. Obviously if you stall too much early on then you'll lose the place and that would be frustrating! I think that the bad reviews are accurate for people who experienced his shittiness and backed out, or didn't get the apartment so the experience worsened and ended on a bad note. But for me, he followed through and got me the unit because he IS a legitimate broker and obviously WANTS to close the deal. The steps were that after touring and a bunch of communication, and tons of paranoia, I signed the lease and FaceTimed with the landlord and Seth, then within a couple of days I Zelled, yes Zelle, the security deposit, brokers fee, and first months rent to his employer, Lang Reality's Zelle. This is normal, legit, and fine! I even moved in early and it's great, super happy. He basically quit responding to texts after I paid him and was in contact with my superintendent, then of course he has minimal incentive to give you time of day. I called him a couple more times and over the phone he is helpful and willing, but I noticed the moment the texting was ineffective, soon after my payments and move in lol. Would I recommend him? No. Is he going to literally scam you, no. Did I find a place to live despite the horrors, yes. Do whatever makes you comfortable, ask every single question you'd like, and know your legal rights and legal process of renting. Good luck!