I have never written a negative Yelp review before, but this terrible experience at L&R Beauty Club has been traumatic enough to convince me I need to. I went for a routine facial on Feb 10 and immediately noticed redness on my face after. During the facial, I felt stinging but didn't think too much of it. 2 days later, I called L&R about my redness that persisted. I was told simply to put aloe on my face. It didn't work.
Two weeks later, my whole face was still very red and irritated so I went back to L&R. The beautician was really surprised by the results and told me she would tell the owner Rebecca immediately. I should expect a call with an explanation. But Rebecca never called me. I waited 2 weeks.
So now an entire month has gone by with people asking me what happened to my face. I'm getting more and more self-conscious as this redness is now looking like it has developed into a skin condition. I even received treatment from a dermatologist. This whole time, I kept trying to reach Rebecca, the owner. But she never returned my calls or reached out to me after her front desks informed her I dropped by in person. I just wanted to talk to her to figure out what is going on with my face.
Finally, I decided to throw in the towel. It's April, my face isn't getting better and I still haven't talked to Rebecca. But here's the kicker, L&R won't return what's left of my package. I'm obviously not going back with the way my face is. L&R caused my skin condition and has refused to help me in any way. All I wanted to do was talk to the owner at first for some clarification, and then for a refund. But Rebecca really doesn't seem to care about me or my condition. The one time I finally reached her, and what prompted me to come to Yelp was, SHE HUNG UP ON ME! I couldn't believe it. She openly said on the phone that many people have tried asking her for refunds, she doesn't give them, then she hung up on me. Incredibly poor service. I've paid a lot to buy her package and she can't even bother to speak to me courteously. I would like to get the remainder of my money back. I'm at a loss for what to do but at least someone else can be spared my misery. read more