(2/5 Stars)
I purchased a 2014 Nissan Rogue from this dealership approximately four months ago during a time when I urgently needed transportation. The purchase process itself was quick and straightforward, which I appreciated.
The vehicle had approximately 188,000 miles at the time of purchase. Within my ownership, I experienced mechanical issues involving the transmission, including periods where the vehicle would stop accelerating properly after extended driving. The air conditioning also did not work. I was also issued a previously used license plate number, which added to an already stressful situation.
The financing experience is where prospective buyers should proceed with caution. My payments were approximately $400 per month, plus an additional $100 per month for CPI insurance. I was three days late on my very first payment, which resulted in an immediate repossession without any contact or warning.
Later, when I experienced financial hardship, I maintained open communication with the dealership and made multiple partial payments in an effort to catch up. I was never more than 30 days past due. I had an arrangement in place to pay $175 on June 8th, but my deposit was delayed until June 9th. By June 10th, my vehicle had already been repossessed. I only discovered this when I called to make my payment.
I understand that buy-here-pay-here dealerships have the legal right to repossess vehicles when accounts are in default. However, I was disappointed that, despite consistent communication and efforts to resolve the balance, there appeared to be very little flexibility once a payment arrangement was missed, even by a short period of time.
Overall, the vehicle served its purpose during a period when I had very limited options. However, I would encourage anyone considering purchasing here to thoroughly inspect the vehicle beforehand, carefully review all financing terms, and be realistic about their financial situation. If you are looking for a long-term vehicle solution or anticipate any possibility of financial hardship, understand that repossession can happen quickly and quietly, even if you believe you have established a communicative relationship with the company.
I appreciate the company for giving me an opportunity for transportation. However, in this economy people are having financial hardships and not everyone is trying to run away with a car. As a small dealership the relationships that you build with an individual is what creates momentum for your business and helps you grow. Maybe you should have one or 2 professional collection agents and options to assist your customers with payment options and plans, create firm lines.
This review reflects my personal experience, and others may have different outcomes. read more
