I financed a Lexus ES 350 from here and Gary and Jason were both very knowledgeable, respectful and helpful!

DO NOT GO HERE. They give malfunctioning vehicles, and they will discuss something with you like payment scheduling and if the car needs any work but then once you drive off it's COMPLETELY different. No Help. Terrible customer service . LAST place to ever get a car from. read more

Autoplaza is not a place we're you want to get a car from. Dora is the manager and is very rude she doesn't know how to be a manager. Yes you will get a car but you are going to go threw bullshit with this place. They do unauthorized payments trying every card you have on the account even when the card doesn't have your name on it. It's ok because it supposed to be a recorded line I know what I was asked and told the young lady do not save this card on the account and did it anyway so we can take legal actions it's all good. read more

i really wish I could give the place a -5 stars cause that is how bad this place is the manager her name is Dora she's always catching attitudes when I call for help. The cars they sell are lemons and have a lot of problems the moment you drive off the lot, overall this place sucks and I would rather walk then get a car from here again. read more

IF THERE IS FOR WHATEVER REASON A GUN TO YOUR HEAD & YOU HAVE TO PURCHASE A VEHICLE FROM HERE, PLEASE FOLLOW ACCORDINGLY: Obviously, dont get a car from here. If forced to, cancel whatever credit card you provided immediately. But if you're stuck with a vehicle from here, please, don't give them anymore money, put what you would on payments into fixing the car (if you want) & start saving up & never pay these people again, so if they decide to effect your credit, like many other cases, we're all not making up the same story, they will lose. Car Credit is the easiest credit to fix!!! Housing & Medical is what's hard. So pay to fix the credit instead of paying them!!! These people have no authority over you, none, whatsoever, with the money you're not giving them monthly, or should I say weekly because they will charge you your monthly rate, but weekly, please take that money & pay to have the GPS disabled & the beeping for when you're "past due removed", then get the car to the condition you're comfortable with, keep an eye on your credit with some money put away. & get back to your life without the scamming car dealership stress. read more

The customer service was amazing made you feel like family. Worked with all type of credit and provided amazing information. If you need to speak to anyone at the Belt line location ask for Dee Or Demile read more

They will call you saying your behind knowing damn well your not. M e and my brother bought our cars here last year and it is honestly making my life a financial nightmare. They charge my card $200-$300 after I'll pay them the week after then harass me with threatening calls and putting my job at danger by cutting the car off because I haven't paid the full amount at once. It's ridiculous they will lie and say they are in the business of selling cars and not taking them then threaten to repose the vehicle if your one payment o half a payment late. I've been wanting to have my power steering fixed since OCTOBER!!!!!!!!! ZERO REVIEWS FOR AUTO PLAZA. MRS TINA IS RUDE. The STAFF IS RUDE. read more

Reviews for this place are not wrong!! Their system never pull funds From my card and I ask ways have to call for them to take it. If you miss one payment they are calling your entire family to get money from!! Then they are telling you to ask people for money to pay them if you aren't able to make it and they threaten to tow over 1 payment! I know other dealerships that take up to 3 months before towing! They are not flexible with customers and are rude as hell and just greedy heartless people. Don't recommend just buy cash cars off other places or Facebook marketplace! Not worth all the stress I should've stopped when I could but I was desperate for a car and needed it but now no. read more

They sell old cars that are broke down My auntie bought one and it was broke and it still there.

If i could give them 0 stars I would. I went to the them July 12th to purchase a car. I paid the down payment and came back the next day to drive the car home because they needed me to resign. So July 13th I drove the car home and not even 24 hours later I HAD ISSUES. I had water leaking from the dashboard on both sides of the car, not to mention the water was hot. The steering wheel locked up while I was backing out of my driveway. They sent me home with a broken headlight (which is a safety hazard anyways). I took my car back the next day and they were supposedly going to fix it. On July 27th I called for an update on the car because it had been two weeks and I hadn't heard anything. When I called they said they were nowhere finished with my car so I asked if they could try to waive my first car payment for August 4th. They told me what I wanted to hear and made me think they would waive it. Now July 29th, I got a call saying my car was fixed but mind you just two days ago they said they still had to order the parts for the things that needed to be fixed. So I asked how was the car fixed so fast. I couldn't pick the car up that Saturday because I was busy so I told them I would come Monday after work. So Monday, July 31sy I called and told them I was on my way and whoever I spoke with said they didn't know anything about my car being fixed nor where it was. So that made me upset. So now it's Thursday, August 3rd and I get a text saying my payment is due tomorrow. So I call because I'm trying to get an understanding why is it due when I haven't even driven the car. I call to speak with Jason. He transfers me to finance because he claims that he isn't over waiving anything nor refunding my money. Finance told me that he calls the shots so they transferred me back to him. At this point they were giving me the run arounds. I then started talking to Jason again and he said he wasn't going to waive the payment nor even think about giving me a refund "because they only give refunds if the engine blows". He hung up in my face right after saying that. I'm going to get an attorney because this is BS. I'm only 19, I was excited to get my first car in my name with my HARD EARNED MONEY and this is how I was treated. Do NOT go to them because they will tell you what you want to hear when taking your money but in reality they don't give a fuck about you. I wish I would've read the reviews before going through them. read more

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Horrible place to get a car from I would not recommend my worst employee to go to auto Plaza they rip people off they sell bad cars they're disrespectful and rude none of the staff is professional, except miss Sophia!!! This place should be shut down!!!! They will steal money off of your card after you have already pay your car note and say that you did not pay....DO NOT RECOMMEND WORST CAR LOT IN DALLAS read more

Would give 0 stars if I could !! This is the worst used car dealership ever ! This was my first time trying to get a car , I came on my own knowing I shouldn't have. I didn't even check anything really I just wanted a car ..... They're no help and all they care about is getting their payment , will charge all of your cards if they need to. Not even a month into having my car I'm having problems and my bumper fell off while driving !!! Will be returning. also dora is a horrible rude manager. She needs to get her looks right before trying to get an Attitude read more

I DO NOT RECOMMEND I REPEAT I DO NOT RECOMMEND I purchased a car from them and from the very first month it started overheating and leaking fluids and the window wouldn't work I have got the car fixed dang near every week I've had it while paying the car note every two weeks that they aggressively swipe your cards for even i if u told them to remove a card off of file all of the workers are rude and unprofessional please save your self some money and don't even drive by to look at a car at this lot ! And they make fake check stubs even if you didn't ask them to to try and get you approved . very strange behavior read more

This is the nastiest, rudest car lot I have ever dealt with. Dora is the manager and she is the rudest piece of shit I have ever met. They hold people card information when they are not authorized to do so and she over talks customers because her brain won't allow her to take a second and listen. The approval process is so easy that you know they selling you a piece shit ass car. I hate this place and do not recommend even if it's the last resort. read more

Worst experience ever! Liars and thieves! JP isn't even good liar! Have gotten into confrontations with them over phone! Ripped me off in the beginning spending hours till close to finish deal. $1,500 down. Slipped in paper I missed. Call me two weeks later and threaten to shut car down by because if I didn't pay $300 for the deferred $300 for down. Nothing said about it! They stole $300 from me! Car was never set up and was one of the most filthy I ever bought as ND I am 69 yrs old and have had thousands of cars! JP prommised to get me missing wheel centers. Of course he lied. Never consider this dump! Have been treated far better at Car Mart! No matter how desperate you are this is a place that you need to avoid! I can't talk to them anymore! I get too pissed off. Lety wife deal with these idots! They pissed that they don't have bank account to rely on. I need to put money on the card for them to get paid. They have tried running card in morning before I can put money on card after work. If they ever shut car down, I will tip out their gps and shut down and throw out on expressway! They have been paid on time twice a month for over a year. I don't react to threats well especially by low life slime that work there. If I could put down 5 neg stars I would! Buy anywhere but here! read more

Autoplaza - RIP off joint! Stole $300 from me on so called deferred down. Don't do bus here! Liars & thieves! I needed shower after deal! - Car Dealers Near Me - Irving, Texas

First off December 30th of 2024 I came in and was getting a car,the guy was high on the job,I typically don't care for people whatever as long as your doing your job correctly,I was very wrong,the guy lied about my payments,if someone is getting a car at least fill it up half not a quarter,don't tell me you report to my credit when I've asked you over 19 times of paying my car note,one of the ladies didn't even know what the hell equity was and you work at a freaking car lot,then I've literally had problems since I got it,first one of the Cadillac converter was messed up,then the sensors,then the oil was black as crap,then turn around and have to pay 900$ for the other Cadillac converter...,and then another part,I was on my way to Tyler TX ,and my car just happen to stop going over 35 on the highway,so basically I hope you guys get what you deserve,most crappest car lot I've ever had to deal with and this was my first car. Please for warning this car lot is so sh****. read more

The worst place ever got the car and three weeks later it broke down it took them three months to pick the car up and an additional two months to fix it so I finally got it back feb 2022 and it broke down again march i literally gave up on the car and towed it to them myself I've been without a car since march 2022 and decided to get it back so it won't be bad on my credit so I got it back Friday and already broke down again on oct 2nd I'm over it read more

Very terrible people. 0/10 would not recommend. They are full of scammers and no good people. To rip off ppl the way y'all do and also try to charge peoples card of an extra $50 is illegal. read more

So I called 2 weeks ago to request a voluntary repo.. and to pick up this car the day after I made my payment 09/30/23 , I spoke with Lakeaha my account manager . She said ok, they started calling me on 10/9 again I told Lakeaha again and requested to have the call pulled, and to pick up the car as it's undriveable, and that it's located at 1505 Exchange apartments in Ft Worth TX and it's parked out side the gate. . It's 10/13/23 at 4:14pm I just spoke to someone else and she said she has no records of my call , . And nothing in her notes. Wow.. yes I am officially done. I have requested 4 times and you keep calling. Well do what you gotta do I am contacting the BBB and . I said it's not driveable. And yet you keep harassing me. Hell. You can turn the car off, and threaten to pick it up. Using the GPS. But you refuse to pick up the car!!! The funny thing is on the first call I was told to leave the keys in the car. Wow!!! . Yes it's official I am blocking them 3 ways to Sunday. I have done all I can. But they keep trying to charge all my cards well guess what I have reported each oe one stolen So keep trying to charge them . so I called them today 10/16/23. But because they keep saying they have no records of my calls I have enable call recordings. But said she was going to hang up ..lol . Because of it .. so I have reach out to the BBB .. so today 10/17/2023 they have tried processing a payment a payment for a car that I have repeatedly asked to have them pick up.. read more

Horrible customer service. They will lie to you just to get you in. Then they will act like total assholes , over the phone , they don't care if you tell them a one time payment card. They will keep taking your money without asking you. It's been 2 years since I got my car , still giving payments and I have not revived a receipt of any single receipt even tho I keep asking. PLEASE ! Do not go here unless you want to end up paying a car for 6 years !!!! read more

go some places else, auto liquidators, abba auto sales, any place other than this place!!! horrible and scammers!! from the sales people thru finance!! all of them are crooks!! do not even ho in there. all their cars are pieces of shit. trust me on this!! read more

this is by far the worst place to deal with. They're very unprofessional from management to staffing. The cars are Lemons. Alot of the good reviews has to be paid for their good review because my experience with Auto Plaza in Irving was a horrible experience. They lied & said that they were going to be reporting to my credit report that was alie just to get you to buy with them they lie about services on your vehicle after you purchase the vehicle your basically screwed when it comes down to maintenance & i just cant get past how rude & unprofessional management is its mind-boggling how unprofessional they are. DO NOT BUY A CAR FROM AUTO PLAZA IN IRVING TEXAS!!!!!! read more

100000% do NOT recommend. Worse car lot I've ever dealt with in my life. Jason's a piece of shit. Talks shit on the phone but when you walk in the building tries to be polite. They got all these people in there that don't know their job will tell You the wrong down deposit. Will not fix your car if it has problems !! If they do fix it it'll take a whole 2 months possibly before you get it back. Even the ladies in the back are slow as hell. Nobody in here is good people they are rip offs I can't stress to you more save that money and go somewhere else I really wish I did. Oh not to mention they put a tracker on your car and I've never been late but for some reason the first month and a half every other week I had to call about this device going off. Unprofessional as fuck ! You call they will hand up on you put you on hold. Anything to not take responsibility for their fuck up. I actually hate this place and everyone in it. I would've put no stars if I could've. read more

If i could give them 0 stars i would! Do not get a car from here even if you are really desperate! They do not care about their customers and they charge you 3x the amount for a old raggedy ass car. I was involved in a serious car accident and they've been harassing and constantly trying to take money out of my account without my consent. read more

they won't even let you speak to the manager Dora is rude and they need to fire her! I told her she was unprofessional and she said yup and she also said she didn't have to give the car back after the carnote was paid. I rather just get my belongings out the car and never deal with them again they are unprofessional and don't have any type of empathy. read more

I tried getting a car with them and they were arguing with other people being so unprofessional and never helped me so I just left.

I'm going to give them a 3 because the car lot isn't bad it's self they will fix your car if something was wrong with it when you buy it. you get what you pay for. Bit they are rude as hell after you get the car. that's the only reason I wish I wouldn't have shopped with them. I can not stand rude people. I don't have the temper for it. Thats not how you treat paying customers. if they worked on their customer service skills they would really be.. like a 4. read more

the ladies in the office is very rude. they where hitting my accounts left and right. when u pay you better use one card. they will cut your car off 48 hrs due to none payment. the bitch told me today when I told her I wanted to give my car back due how rude every one is and how they keep locking up my cards. she called me childish. lol because bitch this my first time my car got cut off due to I am done with them and I want to give it back which I gave a list of shit why. fuck them and this car . I promise that car is not my first and not my last. and u don't need that star but I have to give it to post this. read more

I purchased a 2013 Ford Fusion from this place on the 17th of January of this year 2023. I was so exited because it was my first car that I bought with my own hard earned money . It broke down the first day I had it and took it right back to the dealership. They've had my car since the 24th of January . Telling me week after week, month after month that the parts have been ordered and I've heard the same exact thing for 5 months now . I can guarantee they're not having problems with their vehicles because it seems like they just take our ( the customers) money and make sure their fine . I WOULD NOT recommend this place to anyone . They make quick money off of consumers like us that are looking for something reliable to get to and from our destinations . The ONLY PERSON THAT HELPED IN ANY WAY AND HAD RESPECT WAS SEAN SO A SPECIAL SHOUT-OUT TO YOU SEAN . Trust me a lawsuit will be filed on my behalf . DO NOT I REPEAT DO NOT GO HERE TO PURCHASE A VEHICLE . Talk about a waste of $3,000 that I haven't got to enjoy . Sad , Sad , Sad and such a terrible way of doing business . These people are just ready to get the next person they can sweet talk and make a quick check from . TERRIBLE TERRIBLE PLACE I wouldn't give the place any stars at all . read more

This place is ridiculous first off before you drive off the ask you to put a review but if you are 1 second late they will shut your car off and DONT PAY DEBIT CARD CREDIT CARD DONT EVEN USE YOUR CASH APP CARD you can tell them that this is a one time authorization and you look up they will run every card you've EVER called in to use.... customer service suck because they get raunchy with you... I over paid one time and Angelo failed to tell me until I made the payment that I wasn't due until another two weeks and it's a pandemic going on right now and money has been scarce for me I had no groceries no gas and he does this I talked to my account manager she assured a refund but she never kept her word bottom line don't buy here go to Mr. Bill motor they are reliable they understand your issues and they don't have them devices to shut off your car screw AUTO PLAZA read more

Save your time and money. This car dealership is pure crap. They sale junk cars for thousands more than they are worth. If you're ever in a bad spot try and find somewhere else to go. read more

Dealership doesn't care about the customers or their problems it's simply about money to them they will sale you a car 3x the normal price and harass the living hell out of you and your debit card. I should have listened to a friend and went to mega motors instead read more

I DO NOT RECOMMEND I GOT 2 CARS FROM THEM ONE ON DEC17 took it back transmission over heated then got another car on Dec21 n the engine went out now they saying car parts got stolen off the car law suit is that you cause I'm bout to shut they ass down read more

I got a car from them it had electric problems trade it in got a new car and still had to pay a deposit fee for the car and it has electric problems that they don't want to fix and car note $610 a month and I was told it will be something different this car lot is full or LIES and cars no GOOD! Please try another car lot before this one! I don't care if you need a car really bad I should've walked before getting a car from them! read more

Do not buy a car from Auto plaza it was only one good salesman name PePe but they are liars read your contract they added a $300 deferred after I was told the down payment was one thing..Spoken with Jason the manager he said that how he does his contract regardless what u paid down his $300 deferred applies to everybody.I test drive 4 cars all of em had check engine light on and them cars were all dirty on inside with people stuff in em.. read more

I'm gonna give this place one star only because there's only one person in the whole company that I have met respect for I recently I got a car not even the minute I get home the check engine light comes on. I called them. They tell me it's the Cadillac converter and that I have to drive out to Irving drop the car off. I can't sit at the lot because they're going to take four hours to fix it not to mention the windshield is cracked and they told me that that would take an additional hour so five hours. I would have to leave my car with them, I stay in Crowley and my car is my transportation so there is no way for me to leave my car there for five hours. I then made a payment when I made the payment they cut my car off because they were in the process of switching the people who oversee my account , I believe they call it account manager. I had to wait all night for the person to get back in the office to fix it. I asked the lady before she even had knowledge of the situation if she could fix it and she at the top of her lungs, me talking calmly, but hurt at the top of her lungs. If you don't pay your car no we not turning your car on , I asked to speak to the supervisor. I explain to her how rude and disrespectful her employee was she better employee then she goes and looks in the notes and sees that I paid made the payment. She didn't apologize. She said oh well we'll just go ahead and turn the car on, but just make sure that you do make your payments because we will turn the car off . I give them a zero for customer service. I give them a zero for best doing anybody doing business with them and give them a zero and I believe that they should be shut down they are worse than Automax. read more

I have had my vehicle for 2 1/2 years, never been late. They will use every card you have ever made a payment with to get money. Their finance dept hires unprofessional people. There is a lady there name Tina who swears that she is the head boss but she isn't. Her customer service is horrible. Every month, you have a different account manager. All they do is lie and scam all day. Please do not buy a vehicle from these folk. I am in the process of reporting them to several different agencies and looking into charges for unauthorized use of a credit card. DO NOT DO BUSINESS WITH THIS DEALER SHIP!!!!!!!!!! read more

My husband and I went here looking for a vehicle. Had a Chevy Malibu to trade. They said all we needed was fulltime job and fulltime residence. Told me they didn't check credit. First thing they did was check credit. Vehicles were not good either. Tried to test drive one and it wouldn't start. Interiors tore up. Outside scratched and dented. Wouldn't trust them. read more

So I bought a car from auto plaza a year ago April 2021 Everything was going great with them until recently . I was Changing jobs due to the pandemic outbreak and then all hell started breaking loose with auto plaza .. they wouldn't allow me to change my due date even though I sent them their documents they always asked for and then they would go back on there word .. saying they can't accept this .. which is totally bullshit because it is on recording on what we say all the time . The second issue I have with auto plaza is they are highly unprofessional due to be Abruptly rude every Time I call and always DEMAND PAYMENT and if the payment doesn't go through they threaten to turn your car off . And when you explain a situation to them they act like they don't give a rats ass about you but themselves and want to make money for the company .. lastly that made me mad and the reason why I'm leaving this company They Decided to charge my bank card on there own without the consumer consent ( which is me ) and now there's a random $50.00 in the account I did not consent or have them process it .. which is called fraud .. and also they are harassing me non stop calling and texting every day demanding payment ... so therefore I'm going through the legal process of civil court .. avoid ‼AUTO‼ PLAZA‼ at all cost they are a scam car company read more

0 stars honestly. Don't waste your time or money on this place! The cars are pieces of junk and overpriced, poor customer service and employees and management are very rude will never buy another car from here ever again! read more