The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

I inquired about a new garage door. Our 19 year old one was buckling in the middle in more than one…read moreplace. A few years ago someone came out with a $4000 quote and a warning not to use it or it would collapse on itself. "Springs" Sergio comes out and gives us a quote for just about half that! I picked a date, synched it with him. He came out the day before to check I was cleaning out the garage o.k. and did some final measurements assuring the fit. I rented a dumpster for a week and it really helped. For the new garage door, I thought from start to finish it would be three days. I have waited longer at the Costco food court-but we we're really surprised when he was done after about 3 hours. Very systematically done. The price was great, the second biggest surprise was the quiet opening and closing. Before, it sounded like the jaws of life ripping open the tin man, who's chewing on tin foil barbed wire and his unclipped tin nails were dragging on a chalkboard. All animals fled in terror each time I simply pushed the remote. Now, it sounds like a canoe, on a peaceful glassy lake, with fish jumping in the distance-quiet, practical, simple, beautiful. Sergio was very knowledgeable and helped explain how the symptoms in our case developed. And was really good at deflecting the shame I held for the messy garage, and putting that in it's box where it belongs and remains unopened. Sergio fielded all questions well, really smart. Experienced. Good communicator, The whole time he made things easy.

Of course, things always break at home when I'm away for a work trip. I needed a pair of garage…read moredoor springs replaced quick after coming home. I put in a Yelp message to Sergio at 9:00 AM, got a response for 11:00 AM. He was in and out in about 35 minutes. Amazing responsiveness and quick service!

Great service. Friendly, arrived on time, and did a great…read morejob. My garage door completely stopped opening, and it turned out that a piece had snapped and stopped the entire thing from moving to open the door. L&S took care of it and now it's working great. Even redid the lock and fixed a missing bolt for me. Highly recommended.

My experience with L&S Garage Door reminded me why I love working with local family-owned…read morebusinesses who take deep pride in their expertise and customer care. The belt on my garage door opener had worn thin over time and would no longer properly raise and lower the door. I left a message on a Sunday evening and first thing on Monday Blayne texted me and said he would do his best to make it out that afternoon. I so appreciated the communication and updates on the timing and they showed up that afternoon right on their estimated time. I appreciated that he took a look at the belt and inspected the rest of the unit. Instead of trying to upsell me, he simply gave me my options including replacing the belt or the unit as a whole depending on what I was most comfortable with. I appreciated his integrity and honesty in letting me know that although it was an older unit he wasn't pushing me to buy a new one since it was in good shape. He only wanted to let me know I had options. He charged me a fair price, right on his estimate and he and his son David replaced the belt, and then went the extra mile for no additional charge in doing some door adjustments and inspected the system again as a whole. I would absolutely recommend L&S to anyone in Orange County looking for a great family-owned business that takes their profession, customer service and courtesy, and reputation seriously.

Jessie and Jessie Jr. Did what other companies couldn't do. They got me the door style and type I…read morewanted at a price that didn't take my breath away. A color matched, insulated, swing up door (no electric motor for me thank you). They found the style I wanted when others tried to push whatever was easiest for them. The Jessies were fine that I didn't want an opener. Other "sales people " with other firms seemed very put out and fiscally disappointed that I didn't want the electric opener. Jessie and his son gave me a price, stuck to the price and communicated with me through the ordering, delivery and installation. I am happy every time I walk up the drive. A company that takes care of what the customer wants and does it at a fair price with good workmanship. A rare find.

These guys are fantastic. Prompt, professional and reasonably priced. Jesse came to our home,…read moreexpertly assessed the existing (non standard sized) garage and provided some great options. We ordered the door and a few weeks later he and his son installed everything in a few hours. No curveballs, no unexpected up-charges, no problems. Everything works as promised and we couldn't be happier with the results. Highly recommend these guys!

Jessy is reliable, professional, and a pleasure to work with. He completed our project on time and…read morewithin budget. I highly recommend his company.

Jessy came out and met us at our rental property on a Sunday. He gave us a very reasonable estimate…read moreto replace our large garage door. We agreed, and the installer came out on Monday. He did a great job and the garage door looks and works perfectly! Jessy was very nice and very professional. He didn't try to sell us anything we didn't need. In fact, he recommended using our existing motor because it still works fine, and saved us the cost of replacing it. We couldn't be more pleased with the service and will always use and recommend Jessy Garage Doors.

I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

I would recommend this company to anyone looking to get a garage door installed. Jimmy was very…read morehelpful, communicative and easy to work with. He was able to help me find the garage door I was looking for and give competitive pricing. He was able to come out to take a look at the garage and get a new one installed within 2 days. The install was smooth, straightforward and they arrived punctually. He communicated what they were going to do and I didn't feel left out of the process. Great work by Pro-Line Garage Door.

TLDR: provided a pre-estimate in Yelp, showed up next day for an in-person estimate exactly when he…read moresaid, answered all my questions, offered 3 options for replacing my motor, emailed me the quote on site, then returned 3 days later exactly when scheduled and changed the motor in under 2 hours. In summary: straight forward, customer focused experience Here's the story if you want the details. Pro-line was the 4th company I contacted to get my dying garage door motor replaced. First guy never answered. Second guy showed up and took a look, never sent me an estimate because he said he was too busy. I found a third company that showed up but the technician didn't know much so I couldn't ask many questions, he had to call his uncle for information, and I requested an estimate from the uncle but took over 24 hours to send it, by which time I'd contacted Pro-line. I received a pre-estimate immediately in Yelp. We arranged for Jimmy to come by the next day. I'd done lots of research so had lots of questions. I'm going from like a 20 year old garage motor to these new fancy schmancy motors. Jimmy showed up exactly on time and was really informative when answering my questions. Gave me all the details for the three options. Chain vs belt, rail systems, warranties, controls, wear and tear, and so on. This consult was super straightforward and informative and it helped me come to the best decision for my situation, and he wasn't trying to be salesy, exactly how customer service should go. I selected the chain motor option (#2), a little pricier but worth the durability in a garage that gets extremely hot in summer. He emailed me the quote while we were standing in my garage. We scheduled the appt for 3 days later (today!) and he showed up exactly on time again. Pulled up at 8:45 and was done at 10:30. He showed me how to use everything and all about the new installations: garage motor, rail system, wall button, clickers, mobile app, and new sensors. And informed me about the optimizations he did to the overall setup so that everything was working like new and not squeaking any longer. Also took the old system away, which some companies charge for. As for the product, it's a LiftMaster chain motor that has a backup power source for when the electricity goes out, which is great because there's no other access points to the garage. Even though it's a chain motor, it's really quiet, like 50 times quieter than my old motor. It connects to wifi, and the MyQ app, which means I can use my phone to open and close the door, AND also check in the app if I left it open. The motor can now auto lift the door if it tries to close onto something that is not right in the line of the sensor - the door will go back up. My last motor didn't have that option and my old door broke! (On my friend's car bumper) Great experience getting my garage working again. I would highly recommend giving them a call if you need your garage door fixed! Thank you, Jimmy, your excellent service is much appreciated!

Carlos was a lifesaver. I was stuck in a really stressful situation with my car and couldn't get it…read morestarted or access it properly. He showed up quickly, stayed calm, and knew exactly what he was doing. He explained everything clearly, worked efficiently, and had me back up and running in no time. What stood out most was his professionalism and honesty--no pressure, no unnecessary upselling, just straightforward help when I really needed it. You can tell he takes pride in his work and actually cares about helping people. I highly recommend Carlos if you ever need a reliable locksmith. Truly dependable and great at what he does.

Person I called acted like an absolute dickhead when I was trying to query about a locked ignition…read morecylinder for my car, then had the audacity to just say $380 for it.