I absolutely loved this creamery. It was slightly hard to find, but the variety of flavors and…read moredifferent types of ice creams astounded me, and although it was around 9 o'clock at night, the staff were very nice and answered our questions about flavors and the menu kindly. I got a chocolate blackout mason jar, and my sibling got a brown sugar bubble tea and earl grey ice cream Flotea from them, which is a mix of ice cream on top and bubble tea on the bottom. The flavor combo was delicious, and I 100 % recommend.

I have stopped here many times whenever I am in Chinatown, and until this visit, I have always had…read morea positive experience. Unfortunately, the cashier working during my recent visit was extremely unprofessional and immature. When I approached to place my order, she acted as though she was deciding whether she wanted to acknowledge me or even take my order. Her attitude toward me felt negative and completely inappropriate for someone dealing with a paying customer. Her behavior became uncomfortable enough that I had to tell her that I was not one of her friends and should not be treated with that kind of attitude. She eventually took my order and I paid for it, but she did not complete the order. Another employee had to step in and finish it for me. I know this is not the normal level of service here because I have been a repeat customer. That is what made this experience so disappointing. Management should address this type of behavior because customers deserve to be treated with basic courtesy, professionalism, and respect.

I stopped by Teazzi and tried the Roasted Oolong Soft Serve , Roasted Oolong Tea, Roasted Oolong…read moreMilk Tea, and Four Seasons Spring Milk Tea. I got half sugar and regular ice for both the tea and milk tea. The roasted oolong tea was quite noticeable right from the first sip. The oolong soft serve had a nice tea flavor, with a good balance between the creamy milkiness and the roasted tea. You can really taste the oolong throughout, so it's a nice choice if you enjoy tea-flavored ice cream. Between the two milk teas, I personally preferred the Roasted Oolong Milk Tea--the tea flavor came through nicely without being overpowered by the milk, and the roasted aroma paired really well with the creaminess. The Four Seasons Spring Milk Tea was lighter and more refreshing in comparison. Overall, I really enjoyed trying the oolong series at Teazzi!

I got the Honey Amber Oolong Milk Tea with boba and it's pretty good. I can definitely taste the…read morehoney and the tea together. The boba is also chewy and sweet! It's slightly different from normal milk tea but in a good way! I think this milk tea is my go to milk tea if I'm in the area. There's also plenty of other options and even fruit teas available. There's plenty of seating and space too, but not for large parties.

Stopped by late afternoon on a weekday. It was pretty empty except for a couple guys waiting for…read moretheir take out orders. The lady at the counter who took my order was friendly and so sweet. They have so many tiramisu flavors and some very pretty looking desserts! I chose the matcha tiramisu and the taro-scented jasmine green tea with cheese foam. The matcha tiramisu had a little less matcha flavor than I would have liked but it was very soft, airy and spongy. The taro-scented jasmine green was amazing! I was honestly confused by the name - shouldn't it be taro scented-jasmine green tea instead of taro-scented jasmine green tea?! lol I do hope it is a typo because it did have a distinct jasmine fragrance and I don't think taro smells like anything. It was pretty light but very fragrant, mildly sweet and the cheese foam gave it a nice density and flavor. The cafe was brightly lit, well maintained and they have a spacious, clean restroom as well!

would be 5 stars if they actually had what they were advertising lol…read more my friend and i swung by after dinner for a sweet treat and were pleasantly surprised by how cute this little dessert shop was. unfortunately, it seemed like a fair amount of their menu was not available. as marked on the menu, waffles and crepes were out of season (not sure what season they're supposed to be for), and they also did not have any of the double-skim milk pudding which is what i wanted to try. honestly, if it wasn't for the double-skim milk pudding, we probably would've gone to try winners ice cream next door, so it was quite a disappointment. we ended up sharing the coconut sundae ice cream which was pretty generously sized for the both of us. however, we were not expecting for it to have mango on top, while we didn't mind the mango, it wasn't listed at all on the menu which is not great advertising. service was good, fast and they brought our order out right to our table. we did enjoy the coconut sundae ice cream, and i really liked that they had a sweetened condensed milk on the sundae. i would actually come back for it again!

Best Mango Mango Dessert location I've tried! The mango was perfectly ripe and in season, and the…read moremango ice cream was light and delicious. We ordered the A1 and D1, loved both! Service was quick!! Loved the vibe! Not a big fan of Chinatown location but the food is worth it.

This must be one of the few dessert places in Chinatown where the seating section is larger (2…read morefloors). Highly popular with younger folks; we had a group of 7 so we waited about 15 min for a table. The service was okay, I think the employees were in their zone doing what their job because customers kept on coming in. I think everyone in my group enjoyed their dessert, but I think overall observation was the portion size being smaller than we expected for the price the business was charging...

Tsaocaa is usually great, but I wouldn't recommend this one. My order was half empty upon arrival…read more(yikes) and the crane games are so loud. My friends drink was great (and full!) though.

First to start out their attitude for her, not pleasing I ordered a green tea and on the lid was…read morenasty with dirty ham Prince and Hair stuck on the top of the lid. They did take it back. Badd did not apologize for anything. Do Not recommend this place at all is not clean an there attitude stain.

The hype is REAL. There's always a giant line here, and when I came during the opening period the…read moreline was honestly insane. There were so many workers packed behind the counter trying to pump drinks out as quickly as possible. You can definitely tell they're trying their best to keep up with the demand. I ended up getting a few different drinks to share. I tried the grape plushie cloud drink, which I really liked. The sweet grapes at the bottom were probably my favorite part. The grape flavor itself was a little lighter than I expected, but still really tasty. I actually appreciate that the drinks aren't ridiculously sweet. It's nice to be able to taste the fruit instead of just tasting sugar. We also got the mango sago with coconut, and this was probably my favorite of the three. Really refreshing, creamy from the coconut, and the mango came through nicely. Definitely the one I'd order again. The guava jasmine was probably the most balanced but also the most subtle. The guava kind of drowned out the jasmine, but neither flavor was particularly strong. I couldn't really taste the jasmine very much, and the guava wasn't super prominent either. Not bad at all, just a little muted compared with what I was expecting. One thing I do really like about HEYTEA is that they use actual ingredients instead of everything tasting like powder. You can tell there's real fruit and other ingredients going into the drinks, and I think that makes a difference. It's definitely expensive for what you get, but honestly, it's still better than a lot of the boba places around town. Looking at you, Kung Fu Tea. Lol, just kidding... mostly. The second floor is also really cool. The whole place has a very modern, industrial aesthetic, and the concrete stools definitely fit the look. They're also VERY heavy, though, so be careful trying to move one. Cool-looking but not exactly lightweight. Despite the huge crowds and the amount of people working behind the counter, everyone I interacted with was kind. It does take a little while to get your drinks when it's packed, but considering the number of orders they're handling, I can't really blame them. Overall, really tasty drinks and a fun atmosphere. I just wish some of the fruit flavors were a little stronger, because I think the drinks would really pop with that extra flavor. Still, I'd come back, especially for the mango sago.

Seems a bit disorganized not even sure where the line starts. Tea prices are typically above…read moreaverage compared to competing businesses but I have to complain here due to the fact that it's loud, small place, with a lot of ppl standing inside waiting for their order. Exactly how complicated is it to make the tea nowadays? Despite conveniently located by the Chinatown gate, it's not something you would miss out on if you're a bubble tea fan I'm sorry to say.

I went for the Pokémon promo and ordered the Chikorita matcha with half sugar and half ice…read more Unfortunately it got put in as half sugar only, and wow, they really do not play around with ice. The cup was basically full of ice with just a little drink and some boba at the bottom. In this weather it felt like I was mostly paying for ice instead of a drink. If they didn't hear me properly, that happens, but it was still disappointing. The matcha flavor itself was actually pretty generous and tasty. The boba portion was very sparse, though. I also noticed a sugar tax on the receipt, which I've never seen anywhere else. Not sure if I got charged extra for asking for half sugar or if that's just how this location does it. I was hoping to get some of the promo straw covers, but when I asked, the staff didn't know about the collaboration at all. It's fine if they ran out, but it seemed like they just weren't informed about it, even though I did get the promo cup. Kind of a bummer. I also wanted a macaron, but out of the 20 flavors listed, they only had three available. That really thinned out the whole experience. The staff did try their best, and the shop has lots of places to sit and a festive tree up, which was nice. But between the ice-heavy drink, promo confusion, and basically no macaron selection, I probably won't be back to this location.

Milk tea is bad but their boba is good --- I always get some slush and it's great!…read more Open lounge space. About 3 spots with outlets. Bathroom and back room can be dirty but it works. One time my lid wasn't sealed properly but it wasn't too big a problem.

Came here as I was exploring Philly Chinatown. It was awfully hot and humid, so my friend and I…read moredesperately needed a cold drink. We joked that I should keep visiting different ChiCha locations around the world to compare. There were a handful of customers sitting around when we arrived weekday mid-afternoon. The staff only had one customer waiting for their drink and no one waiting to order until we came. They only have one kiosk which I think is inefficient unless their traffic isn't that high. I ordered my usual: high mountain pouchong, light ice, less sweet, grass jelly. In terms of tea flavor, I think it's pretty on par with the other ChiCha locations. If I had to rank them it'd be: Boston, New York = Philly = Hong Kong, Chicago

This was a new to me place to check out, and apparently it is a small chain making its way to the…read moreUS. I enjoyed my tea, but I had buyer's remorse after seeing some of the other drinks come out. The menu sort of confused me, and the person at the front didn't do a great job explaining things and providing recommendations.