My experience with Slater's Kwik Kar began years ago. I used them for oil changes and state inspections for a couple of years and had a good relationship. On 5/31/14 I took my toyota highlander to them for air conditioning diagnosis. It had multiple problems and I paid $1,074.11 on invoice 2375721 (copy attached). It seemed to be working fine when I left but less than two days later it no longer blew cold air. I brought it back in on Saturday, June 7, 2014 and they recharged the refrigerant. The next week it leaked out again within two days. I brought my highlander back in on June 14, 2014 and was told I would have to pay for a compressor which was leaking. I was not happy. The manager said they should have caught it when they originally repaired it and told me that he would not charge me for the compressor and if I would pay the labor, it would be installed and my air conditioner should finally work. I paid $100.00 on 6/14/14 and the air conditioner worked the remainder of the summer.
At the end of April 2015, the air conditioner was not blowing cold air again and making a screeching noise. I took my Highlander in again on 4/28/15 and was told that the compressor which was replaced less than a year earlier was going to need to be replaced. I asked about warranty and the new manager told me he would have to look it up but didn't think the compressor was under warranty. After several phone calls, the manager finally said the compressor was under a two year warranty and that I would have to pay labor only to get it replaced. On 4/30/15, invoice #2599657, I paid 2 hours of labor but there was still a leak. They used dye and found out that the compressor was leaking (also replaced less than a year ago). They said it would cost me $377.00 to replace the compressor and a half hour of labor. I told him that I was not going to pay to replace the compressor and left the shop.
The manager was not the one working on my car for most of this visit. Another technician told me that when they put the alternator back in it no longer worked and I would not make it home on my battery life. He later returned to tell me that it was just a fuse which he replaced and the alternator seemed to be working. After spending six hours at the shop, I left around 5:45 pm with a non functional air conditioner and $1,344.11 spent.
I called the manager on 5/4/15 to ask what was replaced when I spent the $100.00 on 6/14/14 because I could not find my copy of the ticket. He confirmed that it was a compressor. He told me that since I did not pay for the compressor that I could not use the warranty and he would not replace the compressor.
I would like a refund of $1,344.11 because I still don't have a working air conditioner and the parts replaced less than a year before both failed. I emailed the owners site about this problem because I could not get the owners phone number from the store (Reggie Slater). After no response for a week, I sent an email to the store on Eldridge on 5/9/15. I have heard nothing as of today, 6/4/15. read more
