I have had my entire mechanical home systems installed and serviced by Kustom Heating since 2002. Recently my regular maintenance and great advice service man Todd was promoted and I was informed there would have to be a new maintenance service man assigned to my account. I have to be honest, I was happy for Todd concerned about who would replace him. My appointment with the 'new guy' was May 5, 2017. Eric was his name and he arrived on time which was always the way Todd handled our home. Eric introduced himself and from the time we shook hands til the time he left I knew he was an experienced, customer service focus and most importantly a qualified HVAC technician. The service from Kustom is always very good, but what separates this company from all others including the huge 'we can do it all service company' is that Chris and his team are competitively priced, ARE 100% QUALIFIED, will provide professional advice and most importantly they treat you with respect and value your business! If you need service this is the right company, if you need new mechanical's get a quote. PRICE IS NOT THE ONLY CRITERIA, I have found that out the hard was as this is my 7th house! THANKS KUSTOM HEATING AND COOLING! read more

This business is outstanding. I am a firefighter so I work 24 hours every third day and I have a newborn baby girl at home. My wife got a hold of me at night and said the air conditioner had broken earlier in the day, heating up the whole house causing baby to be very uncomfortable and possibly in danger if my wife had not taken baby up in the coolest room in the house and closed up blinds. I called Kustom Heating because they replaced some hardware on my A/C unit last year (current problems were electrical). The tech was very professional and kind to my family and me last year. I called after hours on their "emergency" line and one of the technicians picked up immediately. I explained the situation and, since the sun was already going down, asked if they could make me a priority tomorrow morning. The tech said they were booked up well in advance, but considered my special situation and called the owner. I was called back within 5 minutes and told that I was made to be a priority and they would be out to my house before 8AM the next day. These guys are local to my area, their work has been excellent, and they treat their customers like their own neighbors. A real class act. I highly recommend. read more

I get to write this review in my pleasantly cool air conditioned house all thanks to Jon R at Kustom Heating & Cooling. Over the holiday weekend my air conditioner went out which led to a couple sleepless nights due to the heat inside. Jon came today, stayed about an hour and was very patient in examining the problem and then explaining to a non technical girl like me the issue and the subsequent decisions I needed to make to resolve the problem. His education was very appreciated and we will be using this firm to complete our heating and air conditioning maintenance going forward. Thank you Jon read more

The experience we had with Kustom Heating and cooling was exceptional. The staff is very experienced and professional. I want to give an extra thanks to Todd who spent a great deal of time with us and explained our options. He did not try to push us into buying a new system. The staff did a great job with the installation . Everyone is always available to answer our questions . After all who wants to have to install a new furnance/air conditioner right after the holidays!! I definitely would recommend them with exceptional ratings. We live in Elgin, Il Tom and Carol S. read more

Kustom Heating and Cooling is a wonderful company to work with. all their employees are very conscientious and thorough. Jon has been doing our service work for a while you feel like the heating and air conditioner have been serviced inside and out. Jon is very friendly and always asks if there any questions prior to leaving. They are always on time for their appointments.. i would highly recommend Jon and the team at Kustom Heating and Cooling. I feel like Jon goes above and beyond dealing with the customers. Thanks guys for a great job. read more

I am always cautious aout trying new companies. I received a coupon in the mail for them and I had a need for a furnace cleaning. I did a little reseach on them and didn't see anything negative. I can see why. Todd was the technician than came and couldn't have been nicer and more knowledgable about my furnace. He didn't try to sell anything unnecessary and really went out of his way to make sure I knew what I could do to be more efficient. I will use them going forward. read more

Had a leak and needed to have someone come look at it right away. Filled the form online then got a call right when I asked to be contacted and Jon and Foster showed up early for the appointment. Jon was able to diagnose the problem quickly which wasn't even related to my furnace. He ended up still fixing my issue to help me out. Awesome customer service. This is the second time I've used them and will continue to go to these guys in the future. read more

Yesterday we had Kustom Heating & Cooling of Elgin, Il., install a new heat/pump system in our home. The service and pricing from this company was outstanding. We enjoyed working with the installers Jeff and Corey, who were very professional in their work. After the installation they spent additional time going over the operational instructions of this system. We are very satisfied customers! Craig R. read more

Kustom Heating and Cooling came today and put in a new air conditioner. We have used window units for the past 8 years and now we have central air again!!!. I highly recommend them!!! They are efficient, NEAT, quick and very informative. A huge Thank you to Jeff and Austin for installing our new unit!! Thank you to Todd for coming out and giving us the estimate!!! read more

Excellent service and fair prices! They aim to please their customers and take great pride in their work. My neighbor recommended them to me and I am very thankful! I had a new a/c installed and also a UV light in my furnace to rid of odors, kill bacteria and mold spores, and to help with overall air circulation. Very happy with how everything turned out! read more

This company is exceptional. Office staff and technicians are extremely helpful and efficient. Never any pressure to purchase materials and services one does not require. All interaction with Kustom indicates their main focus is to helpful customers resolve their heating and cooling problems. Highly recommend this company without any reservations. read more

Both Jeff and James were a pleasure to work with. They were prompt , professional, and thorough. They checked in with me several times after the installation to make sure I understood what they had done.They walked me through the touchpad before leaving and i felt they genuinely wanted me to understand the capabilities of my new system. read more

This is the first time I have used Kustom Heating & Cooling. Jeff K did a great job installing the new hot water heater. Very professional from start to finish, even with the cleanup. The way the installation was done is better than the original install. I will definitely call them back with future HVAC work. read more

On a chilly day last fall our radiant heat quit working. I called Kustom and they were at my house in less than an hour. They figured out the issue quickly, had the part on hand and fixed it up good as new! I would recommend these guys any day! They are reasonably priced, friendly and do excellent work!! read more

Jake and Anthony came out today to clean out an AC unit on a rental property. Not only did they work quickly, but they found some other issues in the unit and took care of that as well. Everyone was very easy easy to work with and will definitely be using Kustom as needed in the future. read more

These guys were amazing. I needed them twice within the same week, and both times they fit me in right away. Everyone I dealt with was super friendly and helpful and I felt like they went above and beyond - especially when explaining things to me. I'd definitely recommend them! read more

I've been using Kustom for 6 years now and they have always been responsive and their technicians know their stuff!! Jeremy is personable, on time, knowledgeable, efficient and explains everything to you. I know that if I have any problems they will be there for me. read more

Called on a Sunday because the heat went out in my 87 year old mother's condo. The tech (Jeromy) was there promptly, diagnosed the issue and showed me what was wrong. The parts were ordered and installed on time and the cost was as promised. I highly recommend! read more

The best service. I have used a number and Heating and AC companies. Kustom Heating and Cooling surpasses all of them. They are one of the few remaining companies that actually care about their customers. read more