We, as consumers, don't always take the time to share the good stories in our lives, and RJS has been a good one for me.
On Thursday evening I returned home to find that my central air unit was not running, just before the first major "hot" spell of the year. Friday morning, approximately 6:30am, I called up RJS to get an estimate on a repair or potentially replace the unit. Scott answered, offered to call me back in 15 mins as he was working on something with his crew, and he actually did call back. When he called back we chatted about the situation, and he came out late afternoon same day to see me.
Scott arrived, and by this point I had already decided on replacing vs repairing my unit. There was no point in a patch job on an older unit that was no longer worth it. We discussed the outside unit, an extra component within my yard that he noticed, and then we went inside to look at the furnace set up. Again, I have another aging system that I already had an emergency repair on in the middle of winter (by a competitor that gave me awful service but when it's cold and you have no heat, you deal), and now I've opted to talk replacing the furnace and the thermostat as well.
All in all, Scott was reasonable, professional, and provided an in-depth presentation of the work his team was going to do and when it could be done. RJS wasn't the cheapest (buyer beware) but he also wasn't the most expensive. Out of a possible three companies by 7am on Friday morning, I signed with RJS on Friday afternoon with install scheduled for Tuesday (the day after Memorial Day). Scott could have done the A/C on Saturday but not the furnace - again, reasonable. I was happy with my choice of units at that point.
Tuesday morning rolls around, install day! I got a called in the morning confirming the crew would arrive by 830am, and there they were on time and ready to work. Rob and Randy were my crew for the day. Very professional, walked through to see where they were working, options for different access points in and out of the house, explained what they were planning on doing, and I got out of their way (at least I tried to). Rob was on AC duty, at first, and Randy had furnace duty. Obviously both needed help from one another throughout the install, but again I tried to peek in at what was going periodically. Scott arrived late morning to check in on them, just so happened to be when they were both working on the furnace, but it was great to see the president of the company come out and check on install in person. Guys were at it until 4:30pm on Tuesday and cleaned everything up - like they were never there. Did I want to spend the money to replace all of these units, no; however, I'm glad I did since both units are so quiet.
If you're looking for HVAC, I highly recommend RJS. Scott, Rob, and Randy were fantastic and I'm loving having AC when we're already living in 90 degree temps in May. I'm looking forward to calling for annual maintenance as well since I know they'll call, get it scheduled, and come out in a timely fashion to continue meeting the bar they have set for themselves. read more