We had Bob Jensen come out to repair a Fujitsu mini split and service another. The technician was…read moreSage. This was late on a Friday (7/17) afternoon. The first mini split condenser was fried and had signs of a leak. It was over 10 years old. He called Conor, a supervisor, to talk to us about a new unit. We thought given how busy everyone is that it would be weeks before we could get the split replaced. Conor was able to get to our house in about 30 minutes. Sage serviced the second split while Conor was in route. When Conor arrived he went through the options. We needed something soon with the heat we are experiencing. They carry Mitsubishi mini splits. They had a slot for Tuesday 7/21. We had done our research, so we were comfortable acting quickly. Both Conor and Sage listened to our concerns and made us feel like we were in good hands. For the day of installation Jorge and Aaron showed up on time. They were able to remove the old split and install the new one by midafternoon. Very efficient and respectful. They checked the system out, asked if we had any question or concerns. We have a 115-year-old home, and they were careful in our old home. Our experience with Bob Jensen Heating and Air was outstanding, and I do not say that lightly. Sage, Conor, Jorge and Aaron were great. We would highly recommend Bob Jenson to family, friends and neighbors, without a doubt. We ill add that they have 24/7/365 emergency service.

I'm taking the time to update my review so other people don't go through what I went through. I…read moreprefer to post positive reviews and if there's an issue I contact the company to resolve it. In this case, Jensen refuses to make it right. My minisplit stopped working after a Bob Jensen technician did routine maintenance on the unit. Before that visit, the unit was operational. After the visit I got flashing lights on the unit. I Googled the sequence of flashes - they indicated that a thermister cable was malfunctioning or incorrectly installed. When Jensen sent the same technician out, he opened the outside unit. I could see that the thermister cable was pinched in 2 places. The technician cut the cable on either side to splice the cable together for a temporary repair. In order to do this very simple splice, he needed to talk to someone on the phone. That person sounded very frustrated with the technician's inability to understand how to do the splice. The tech asked if he should cut off the plug on one end which would have ruined the possibility of splicing the cable for a temporary repair. He clearly didn't have the most rudimentary knowledge about cables. I left at that point and later the tech told me that the splice was complete, but it didn't fix the problem. In the meantime I had been researching how to buy this cable and ordered it since the tech couldn't tell me anything about Jensen's ability to get one. (Bear in mind that the system is sensitive to changes in resistance and a splice may or may not work, so it's necessary to replace the cable.) It was obvious that the Jensen tech didn't know what he was doing, so I contacted a local AC repairman. We examined the splice done by the Jensen tech. THE JENSEN TECH HAD SPLICED ALL 4 WIRES TOGETHER, SHORTING OUT THE THERMISTER CABLE. The local AC repairman correctly spliced the cable and that cleared the fault code, but he let me know it might not last because of the system's sensitivity to resistance changes. In fact, it only lasted a few days and I paid him to come back out to install the new thermistor cable. The only thing Jensen would pay for was the cost of the new cable and shipping. I am out a considerable amount of money from fixing what Jensen broke. On top of that, Jensen insisted that their techs know how to splice cables and refused to fully compensate me even after I showed them photos of the incompetent splice. Then Jensen sent me a letter saying that having an different AC business do repairs could affect my warranty. This is a lie in California because another AC business can do warranty repairs, assuming the unit is still under warranty. Of course, I no longer trust a Jensen repair tech to work on my system and I want a competent repairman to do preventive and corrective maintenance. Bottom line: Jensen won't offset the cost of another company fixing a problem that Jensen created and that a Jensen technician couldn't repair due to incompetence. Also, although I personally saw the crimped cable, the Jensen tech made sure he took it with him - I've little doubt that the tech knew he messed up, but he can't hide his incompetent cable splice because I have photos of it. On top of all of this the technician repeatedly tried to hard sell me a maintenance agreement after I told him I didn't want one. Bob Jensen is no longer a family-owned business. They are owned by a corporation and when you talk to a representative you're talking to a call center. It's apparent that Jensen, under corporate ownership, no longer prioritizes sending out well-trained technicians. They'd rather send a poorly trained tech who prioritizes selling maintenance agreements and then duck responsibility when one of their tech breaks equipment.

This is our second time using EZ Breezy and we are so glad we hired them again. Our experience was…read moreexcellent from start to finish. The installation team was professional, efficient, respectful of our home, and did a great job with the replacement of our AC system. Everything was completed on time, they cleaned up after themselves, and our new unit has been working perfectly. A special thank you to Ed, who went above and beyond to help us through the process. He took the time to understand our situation and worked incredibly hard to find a solution that made replacing our system possible for our family. We truly appreciated his honesty, kindness, and willingness to advocate for us. While I know our circumstances were unique, the level of care and customer service he provided made a stressful situation so much easier. It's rare to find a company that combines quality workmanship with genuine compassion for its customers. We highly recommend them and are so grateful for everyone who helped us get our home comfortable again.

I highly recommend EZ Breezy…read more We had a maintenance service call for a dual split heat pump system. Serge was on time. He's very knowledgeable. He let me watch over his shoulder as he was doing the service. He explained the pressure readings on his test gear. I'm an engineer so I know that he was being honest. He checked the inside units and explained everything about the operation.

I had a great experience with Airmaxx, especially with their technician Edgar. My AC system was not…read morecooling properly, and Edgar quickly diagnosed the issue, explained what was going on, and got it fixed in a timely and professional manner. Thanks to his knowledge and attention to detail, our home is comfortable again. My family and I can now enjoy our time together without feeling like we're melting! I truly appreciate Edgar's hard work, honesty, and excellent customer service. I highly recommend Airmaxx and especially Edgar for anyone needing AC service.

Outstanding service and incredible knowledge ! Asked for quote the night before, came out the next…read moreday and instructed me on the proper filter and clean the current system with exceptional professionalism!

Such a positive experience! We were a new customer and was able to schedule an appointment within a…read morefew days for an HVAC maintenance. Very fairly priced with good communication. Juan was amazing! He came by even after hours and did such a thorough job. Answered all our questions and provided great tips for ongoing care and maintenance. Highly recommend asking for Juan!

We had a full HVAC installation that included removing the old units, relocating the new units from…read morethe garage to the attic, moving the thermostat, installing all new ductwork, and cleaning and replacing all vents. It was a Big job, and I must say the West Coast team did an excellent job. Communication was great throughout, and the entire team was a pleasure to work with. We had a couple of other companies provide quotes, and West Coast beat them all! They were reliable, professional, and affordable. The installation went smooth and passed all inspections with flying colors! Thank you to the West Coast Team for the Great service!

Flexible scheduling, quick turnaround, great price!…read more Samuel was my technician and he is such a wonderful person - helped troubleshoot an issue with the AC unit and thermostat, got the job done quickly! I will definitely use Carter Heating & Air again!

Carter replaced my old furnace years ago and was heppy with their work. I just, this week, had…read moreCarter Heat & Air replace my thirty year old AC. There crew was top notch. Billy, Trevor and Chad were very professional and enjoyable to work with. I noticed a strange sound in the drain of my front bathroom sink, after they left. I called Crystal and told her. Later that day at 6:30 pm, Trevor came and fixed the problem. I couldn't be any happier with the work and responsiveness. I would recommend them to anyone needing work.

Although Vlad didn't end up repairing our refrigerator, he called before coming out and asked a few…read morequestions about the issue. Based on our conversation, he advised us to contact LG directly because he believed the refrigerator was likely still under warranty--and he was absolutely right. Instead of charging us for a service call, he pointed us in the right direction and saved us both time and money. In this day and age, it's refreshing to find a company that values honesty and integrity over making a quick profit. I truly appreciate Vlad's professionalism and would not hesitate to recommend him.

Our washing machine was having issues, and Vlad responded right away on a Saturday. He was able to…read moreget a technician to our house that same afternoon, which we really appreciated. Vlad was knowledgeable, transparent about repair costs, and took the time to explain our options. In the end, we decided it made more sense to replace the machine rather than repair it. He even recommended a replacement model that we ended up purchasing (he really should have affiliate links!). We had a great experience working with Vlad and his team and wouldn't hesitate to call them again the next time we need appliance repair help. Highly recommend.

I never thought asking for a replacement estimate from Comfort Air would end up feeling like family…read moremember came, making the entire interaction so personable and friendly. Mike is a really good down to earth professional who really knows his stuff, talking me through my various options and what it would take to replace and upgrade one of my HVAC systems. If you're looking for a no pressure, high value interaction - give Comfort Air a call - great people with incredible service and high standards.

10/10 recommend!! We have been dealing with a broken AC for 2 weeks. Someone prior was trying to…read morefix it, but was piece mealing it. My husband and I were finally fed up, so we reached out near the end of the work day. Comfort Air had someone to our house by 6pm and the problem was diagnosed. Mike was fantastic! He was professional, knowledgeable, and honest and had our AC up and running within an hour of getting the new part. I will definitely use them again when it's time to replace the entire unit!

I thought Comfort Bro reviews were fake because they were so highly rated…read more Then I got a couple quotes... Their service was great, uniquely offered rebuilding only part of my HVAC that had failed, and was half the price of ASI and Allegiant. Action (sells through Costco) was the only close price to Comfort Bros.

HVAC man came to House and d was super Nice but 6 days later…read morestill waiting for my written estimate On computer promised by days end.. I would not recommend because of poor customer service.Sadly, how do you stay in business? We have hire another El Cajon Very reliable company.