Attempted to post a review a few months back but it did not go live. Here's another attempt.
Extremely satisfied with the service provided by Ulises.
The journey to acquiring a new furnace seemed daunting, stressful, and financially burdensome
but I was immediately at ease when discussing different options with Ulises.
It's worth mentioning that I had been in the market for some time looking for a fair deal that
would enable me to restore heating at my place but at the same time not set me back financially.
Needless to say, my journey led me across an array of shocking prices which evidently dissuaded
and consequently forced me to learn to live with extremely cold temperatures, to which I did for
nearly three years. Several severe colds and icy nights convinced me to explore this possibility
once more and my research began yet again.
My first interaction with Heating and Cooling Aid was pleasant not a hint of arrogance, or
pressure to sell that previous business seemed to project. Albeit, due to previous experiences
with rude, arrogant, and absurd pricing, I was skeptical. However, Ulises seemed to be very
consistent with his respectable manner extraordinary customer service and made himself
available with any question I put forward. This I thought, was a great start. He also discussed
with me thoroughly the differences in furnaces and what furnace would suffice for the square
footage of my house. Not to mention that his communication was superb on his end as well as he
communicated every update to keep me informed along the way to avoid any misunderstandings.
Due to the qualities demonstrated: honesty, transparency, superb communication along with
excellent customer skills, and most importantly reasonable pricing, my girlfriend and I decided
to move forward with our project. Subsequently, we hired Ulises with Heating and Cooling Aid
to install our furnace. Ulises kept me informed throughout the process to avoid any unnecessary
surprises and glad to say that there were no hiccups along the way (this was another huge plus).
Installation day came and to no surprise, Ulises proved to be punctual and was at my door as we
had agreed and most importantly on the time we had set. This is crucial because I had relatives
visiting and we were eager to hit the road. Ulises introduced himself and provided us with an
estimated time that the installation will be completed by and even took the time to explain the
functions of the new furnace and how to use it (yep, even my mother-in-law in her late sixties
understood). He suggested upgrading the thermostat to which I mistakenly took as a sales tactic
when he was simply suggesting upgrading the thermostat from a battery-operated single stage to
a two-staged wired thermostat, as this would allow for every function in my new two-staged
furnace to perform at full capacity. He, however, did not push the sale but did state that the
change would allow the new furnace to perform efficiently.
All in all, a great pleasure dealing with Ulises with Heating and Cooling Aid. I truly believe I
found an honest person who I can trust to have my best interest in mind and not filling his
pockets. For that reason, I'm glad to write this review and happy to refer anyone in need of
HVAC repairs. read more