Outstanding customer service. I needed a light bulb for a dimming ceiling fixture and I didn't want…read moreto go to home depot. Even though it was a $5 transaction, they provided hands on attention to me and demonstrated the output of bulbs with different levels of brightness and whiteness. They even lent out several bulbs to me for the price of one so I could test out at home. I felt incredibly well attended to as a low end customer, which speaks to their prioritization of quality service.

The wide variety of lighting choices is excellent, meriting four stars…read more It is the unbelievable customer service that pushes the store into the five-star review. Stratosphere. Rather than buying new lights, I've been retrofitting dilapidated vintage lights into our cottage. One of the light mechanisms in an old factory pen lamp was screwed up more than I could decipher with a voltmeter. I brought the offending light to Berkeley Lighting, and they dove in and fixed the problem with only a little bit of digging through the spare bits of a hardware box. I am pleased beyond belief, and I know where I'll be going the next time I need to purchase lighting.

Fixed a light fixture (scone) that was part of a set in my living room. I didn't want to replace…read moreall the scones. My electrician recommended Omega and they were able to fix it.(some internal part needed to be replaced).

I took an ancient lamp over to be repaired - it has been next to my bed for 80 years! They…read morediagnosed the problem as a switch and kept the lamp to replace that. It cost $45.00 which was a little more than I expected but the lamp works properly now and is again lighting the space in my bedroom

Love this place! We were looking for three hanging pendants for our kitchen island and we fell in…read morelove with Metro Lighting. The selection, the staff, the owners are simply amazing! They are true craftsmen and artists in their trade. Each piece is hand blown and unique. They do stock pieces as well as custom work and build to order. I don't know of any other light store that takes so much pride and care in delivering exactly what fits their customers vision of functional art that compliments a space. Pro-Tip, ask for Lawrence (Owner, Founder and Creative Director)

~7 years ago we used metro lighting to do many custom lights in our home for a remodel. We are now…read moreselling that home and our plan is to return to Metro lighting to have some new lights made for our new home. The lights are beautiful, we received many compliments on them and I look forward to selecting some new ones in the coming months.

Victor is very professional, reliable and provided an excellent service at my business location in…read moreOakland. I highly recommend him.

Victor was great. He was prompt and fast and explained well what I needed. He fixed my issue and…read moreshowed me what didn't need to be fixed. I appreciated his honesty.

I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

If I could give this business 10 stars I would. In October I made an appointment and met with Alia…read moreto discuss replacement of three old lighting fixtures in my home. She listened carefully and presented options within my budget. When the fixtures arrived, and the vendor failed to include a part, Alia intervened quickly, and the vendor shipped the missing part. When the vendor failed to specify the right bulb for the chandelier that I bought, Alia intervened, contacted the vendor about the omission, and bought the correct bulb from a local store. Her husband delivered the correct bulbs in the rain to expedite installation. Alia embodies Retail at Its Best and has the expertise, patience and experience to find the right fixtures for your space. I recommend her and her business highly.

Excellent job installing a smart thermostat and a smart doorbell, the second project carried out by…read moreAlley Electric at my house. Excellent communication and execution from start to finish. Highly recommended.

Wesley, thank you so much for your prompt and through service. Wiring, installation and…read moreconfiguration went well. Very happy with the quality of the work.

I had a light fixture that stopped working. It was one of a pair and I really didn't want to buy…read moretwo new light fixtures so I was determined to find a business that would repair old fixtures. And then I found Ed at Ensler lighting. He beat his estimate and got my fixture back in good working order within a couple days. If you're anywhere near Berkeley go and check them out. Such a cool selection of light fixtures at their shop. It has been there for decades! And of course, if you have a fixture in need of repair go see Ed at Ensler!

Really appreciate Ed responding to my emails!…read more I managed to fix the lamp I emailed him about but I felt compelled to bring in my other pieces that needed rewiring. Ed and Roel were super friendly and it was a quick (less than 1 hour) turnaround. It's a bit of a drive for me so I really appreciate them getting it done in one trip. Highly recommended.

Now I understand why this shop has a bad review - your visiting experience can vary drastically…read moredepending on which rep you interact with. This is also a shout out to Lorraine; she was awesome and was very helpful with order return and a new replacement order. Sadly I can't say the same for everyone working there. The showroom itself is nice and spacious. Great for coming in for a stroll if you're already on 4th street.

Ordered a mail slot, got a lightbulb. they wouldn't ship mailslot under I returned lightbulb. Even…read morethen, had to call twice to make sure it was sent. Ordered a doorstop, didn't show and then o saw it was 2 months delayed, without notice. As a contractor, life is too short to deal with this company

Literally tens of thousands of items for plumbing, electrical, etc projects…read more Knowledgeable staff.

Tried this place again and they yelled and cursed me out again and threatened violence…read more If you need electrical items Laner electrical in Richmond way better service and professional. For plumbing Ashby plumbing in Berekley If you like being verbally abused then this is the place to go.

Wonderful competent people. I would recommend this business…read moreto everyone. Lighting is very important to everyone.

Yesterday the desk lamp went pop! Then dark! Looked online…read morefor lamp repair in Walnut Creek. Called Walnut Creek Lighting. Yes! They do repairs in addition to selling beautiful lighting. Took it in after work. Got call this morning that it was ready! (Less than 24 hours!) picked it up and it's good as new! And great customer service from phone, in store when dropping lamp off and today when picking it up. Have a healthy respect for Electricity .. it scares me. So happy they've got my back! Highly recommend!