I'm sharing my review to all platforms because had I read this and known how it would be handled, I…read morewould never have booked. What I shared on google:
TLDR, not luxury, nothing special AND ALL MY NAILS FELL OFF IN TWO DAYS
I wanted to wait until I'd had a little time to sit with the experience before writing this review. Turns out I didn't need that long at all!
On Saturday 6/27 I spent about $390 on manicures and pedicures for myself, my daughter, and my grandmother. My aunt also got services amounting about $150 or more including tip. I went into it fully aware that this salon charges premium prices. I have absolutely no issue with businesses charging what they believe their services are worth, and I genuinely advocate for people making their money. My disappointment isn't about the cost. It's about what was promised versus what was delivered. I gladly pay for services and am never one to complain about cost unless, of course, the services were either not rendered or are deeply disappointing.
The salon seems to market itself as a luxury, upscale, spa like nail experience. When we arrived, we were given a tour of the facility and a detailed explanation of everything that supposedly set them apart. They emphasized their cleanliness, disinfecting procedures, and nontoxic products. I appreciated that there were no chemical smells and that the salon was clean. It was refreshing to walk into a nail salon that smelled more like a hair salon.
However, cleanliness isn't what makes something luxurious. In my opinion, properly disinfecting equipment should be the industry standard, not the premium feature. That's the baseline expectation. It felt like being asked to applaud a restaurant for washing its dishes.
Because of the way the experience was presented beforehand, I expected something that actually felt elevated. Instead, it felt like a a below average nail salon service with a much higher price tag. Is it the nontoxic materials causing this price hike? I'm unsure.
We spent about three hours there. During that entire visit, we weren't even offered a glass of tap water. There were no small hospitality touches that made the experience feel special. If I'm paying luxury spa prices, I expect something beyond the basics. Even my favorite local spa offers drinks and creates an atmosphere that actually feels relaxing and indulgent.
As for the services themselves, I received basic Gel X extensions with a single color gel polish. My daughter and grandmother each received regular polish on their nails and toes. No designs, no elaborate nail art, no add ons.
The one positive is that they redid my daughter's polish when she didn't like it without any issue, and I appreciated that.
Unfortunately, the quality wasn't consistent across our appointments. One member of our party left with polish all over the skin and visible dead skin and cuticles remaining on both fingers and toes, which was disappointing considering the premium pricing.
The salon also advertises a seven day guarantee if something happens to your nails. Initially I thought that was a reassuring policy. Unfortunately, today is Monday after a Saturday appointment, and I've already lost one of my Gel X nails. That changes my perspective on the guarantee because now it feels less like exceptional customer service and more like an acknowledgment that early failures are common enough to expect.
For me, this experience simply didn't justify the cost.
If I had known the service itself would feel so ordinary, I honestly would have stayed home and done my own nails. I already own Gel X products from Apres, BTArtbox, and Beetles. Or, for the same amount of money, I could have booked an actual spa day complete with massages, drinks, and an atmosphere that matched the price.
I'm not saying this salon is bad. It was clean, the products didn't smell harsh, and the staff were pleasant. But if you're advertising a luxury spa experience, the experience itself needs to feel luxurious. In my visit, it simply didn't.
Would I return? No.
I'm glad we got a girls day together, because that's what made the trip worthwhile. But as far as the salon itself goes, I don't feel the experience lived up to its marketing or its price point.
Update! 48 hours later TEN NAILS GONE. NEVER AGAIN.
I did NOT ask them to redo my daughter's nails for free. In fact I went to reception to schedule to get them done again with the full expectation of PAYING. This idea that they went above and beyond by repolishing her nails is false and completely deflects from all the other quality issues mentioned.
![KT Nails - KT Salon always has the latest trending colors [gel nails] - Nail Salons Near Me - Flowery Branch, Georgia](https://s3-media0.fl.yelpcdn.com/bphoto/2cPgyHv6QMhbor_ank4jOw/348s.jpg "KT Nails - KT Salon always has the latest trending colors [gel nails] - Nail Salons Near Me - Flowery Branch, Georgia")
