Not a bad experience. App ordering worked well but instructions were not followed. Can't believe how much Krystal's are nowadays. Crazy to think they were once a quarter - yes, I'm that old. read more

Very bad customer service on the phone around 10 PM On July 21, 2025 the guy they answer the phone was not friendly and very short so I said to myself I will not be eating there because you don't want no one fixing your food with a bad energy read more

I stood at the counter for 10 minutes with multiple employees looking at me but not one person acknowledging me. After waiting, I was told, "you can go through the drive thru." That is extremely rude and not what you say to customers. If you're not going to serve inside, don't have the doors open. Every time I come here, it's a horrible experience. This visit officially lost my business. 9/19/2025 at 12:40pm! read more

As much as I like Krystal in general (and my first visit went entirely normal), future visits have shown this location is too unbelievably slow and unreliable to get any kudos. After your ten minute wait for the food, make sure to check the bag because you probably didn't get what you ordered. read more

I've been eating healthy for a few days and decided to completely blow it. I was happy I did. Visited this location for the 1st time. The drive-thru line moved quickly for a lunch crowd and the girl at the window was very polite and friendly. I ordered a 12 sack of cheeseburgers with no mustard and add extra ketchup. The cheeseburgers arrived quickly like that's how they make them. They were hot and tasty. I'll be back again. read more

Krystal - I'm fancy! I wanted extra ketchup and hold the mustard. That makes me fancy! - Fast Food Near Me - Orange Park, Florida

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Food poisoning. I don't eat here, but my partner and her mother have been here twice within a month or two, and each time they've gotten food poisoning. A health inspector needs to pay this place a visit before they catch a case. Glad to see these places are going out of business, better sooner than later read more

This corn dog and these little burgers are hitting. My boy Bresch thinks these burgers are huge. Slappppp

My first time here was unexpectedly in the middle of the night. To start the cashier, who I later learn name is Brittney, was extremely friendly upon arrival. She really took her time to make sure our order was just right. Everything was hot and so good. I'll definitely be back knowing the food was as good as it was and how nice Brittney was. read more

Took longer than expected considering we were the only ones there. And the burgers were literally COLD. Like she didn't even heat them up in a microwave or anything! I have never experienced this in my life. Will not be returning. The cheese was freezing! I'm not even exaggerating. I added a pic so you could see how the cheese was COLD! read more

Krystal - Cold burgers with cheese just slapped on from the fridge - Fast Food Near Me - Orange Park, Florida

Came by for lunch and forgot my wallet and they don't take Apple Pay the sweetest lady at the window said it was on her and my food was delicious and ready quickly. It really meant a lot and glad to know there are still sweet people in this world. I should have asked for her name but she deserves a raise!! read more

Rude service by nasty people. I'm in the Drive thru trying to order a 24 pack, as soon as I said I want a 24 pack I was interrupted "hold on" then she comes back with ok 24 pack you want anything else? I said yes Fries and drink... interrupted again.. "so you want the combo?" Yes I want fries and drin... "what do you want for drinks? Two cokes please. Ok is that all. No I want 5 of them regular and the rest .... Interrupted again "ok that's $41.. anything else? Yes did you get I want 5 without cheese and the rest with? YEA. Had to pull ahead after paying. Waited and same person who "greeted" us at the window carried the box out. We drove off and once we got into the food, there were 19 regular Krystal, 4 cheese, and one that was a bun only... in a cheese box. Terrible service, nasty attitude, the receipt shows who the host was. Wonder if the manager will fix this or if the manager is ran by the employees. Second time having garbage service and food. read more

Krystal - Empty bun in a cheese Krystal box. - Fast Food Near Me - Orange Park, Florida

I would do a zero if I could horrible customer services this employee the manager is by far worse manager I ever seen I don't leave reviews but this one need to be done stay away from this place. He was annoyed that I order 24 plain with only ketchup and cheese and was even more annoyed asking for refills while we waited for the food. I can't believe the horrible service we had received here please stay away btw food took over 25 min to make we didn't even want to eat at the restaurant due to attitude they all had thanks Well I will say food was hot the only good part of the visit read more

Krystal - The manager with horrific customer service - Fast Food Near Me - Orange Park, Florida

So it's 10:30 at night and we decided we wanted some Krystal's. Two employees standing outside of the front door and only 2 cars in the drive through so the wait shouldn't be too bad. We decide to drive through. After several minutes the car at the front pulls around the building. About 5 minutes later the car in front of us pulls around. We pull up ready to order... silence from the intercom. I know places are short staffed so we wait. Two songs (4 minutes or so) later I say "hello" hoping perhaps they just didn't realize I was there. Silence... we wait another minute and still nothing so I decide we will just go in. I pull around and park. Only when walking to the door do we see the small sign that says drive through only. I am fine with waiting but you have to at least acknowledge that there is a customer waiting and let them know that you are going to take there order. Giving customer the silent treatment is inexcusable. read more

Let me start by saying I'm a patron from New Jersey and have no choice but to compare KRYSTALs to White Castle, and for the record there is no comparison. Just moved to Florida and was interested in trying Krystals for a 2nd time in over a decade. I ordered 4x cheeseburgers, no mustard. Once I drove off I decided to give it a try and immediately regret placing my order. The burger wasnt as hot as I would have liked, and the bread was too thick in my opinion. Guess that shouldn't go against the chain but figure I'll add it to my comments. I wont be visiting krystals a second time, and I'm sure the same would be said for all the Krystal lovers eating White Castles. read more

Why? Why did I go and torture myself? I grew up eating Krystal's but I haven't eaten there in a few years and now I know why! Drive thru only, fine with me. Waited 30 mins for food. Burgers were ok. Corn pups were disgusting. So much oil and black. Threw them away along with my money. Never received my fries and hot dog pups were gross. The buns were hard and the dog itself was weird looking. I was honestly scared to eat anything from there so $49 later, I threw all the food out. Even my dog turned up his nose at it. NEVER EVER AGAIN! Me and my dog jumped on the highway, headed to White Castles in Orlando and ordered the 100 sack and now we are very happy! read more

I arrived at the restaurant around 9:35 pm and waited in line at the drive-through until about 9:50. I was driving a white Toyota Rav4. Although I'm originally from NYC, I now live in SC. In my area of SC, they need Krystal's. However, I have family in the Jacksonville area, and whenever I visit, I make it a point to get Krystal's. This time, however, my experience was terrible. I was disappointed when I waited at the drive-through speaker for 20 minutes, only to be told they were no longer accepting orders. When I asked why, the young lady at the speaker said she was following instructions. Then, when I pulled around, I saw the manager locking the door. He was a white male with gray hair. I found this treatment very rude, discourteous, and unprofessional. I was the only car in the drive-through speaker waiting; two vehicles ahead of me looked as if they placed their orders and were waiting. It's disheartening to be treated like this, especially since I came to Orange Park for a wedding and went out of my way to get Krystal's. This incident has left a bitter taste in my mouth, and this location provided poor service. I am giving feedback in the hopes of improving your service. read more

Food is always hot and fresh. But be prepared to wait. Always takes a long time. Dinning room is closed for now drive through only. We love the sackful combo with cheese. My kids love the 3 pups meals. read more

Never open although it states 24hr business, went tonight at 7pm was told I would have to wait 20 minutes for a shift change by an employee in the parking lot? Why aren't you inside making food instead of turning away customers, there were 4 cars that left in front of me, I am assuming they were all told the same thing. Reading a lot of the other reviews they are spot on with this place, close this place down, put something in its place that will actually do this area some good. Whoever owns this place is getting robbed by their employees, but if they don't care I guess it's on them..,, read more

Visited this location around 2:30am after my work shift. Was so excited that they were open late again and the employee working the drive thru line was so pleasant! I ate most of my Krystal burgers in the car, leaving the chili cheese fries for when I got home and settled in to watch Netflix. I started eating them and was so confused!! I then realized they changed the fries! They were so buttery tasting. They do not pair well with the chili and cheese. I only finished them because I was starving. I was so disappointed. Krystal's chili cheese fries are my all time favorite! They are classic! I don't understand why they would change them. PLEASE CHANGE THEM BACK!! read more

Man Krystals, Krystals, Krystals. Oh how I love thee. It's like rolling dice when I visit you my love. You make me happy and you disappoint me. Just so inconsistent everywhere I've been. From MS to TN to Fl. Today you didn't put my 2 Chiks in the bag. Glad I checked. Burgers were pretty fresh and so were the fries. There's no hope left for these fast food chains. read more

Well, I was really wanting some Krystal burgers while on vacation. I guess since we are pulling a camper that won't be possible. I did knock on the door and the general manager came to the door. Not really wanting to help me place an order she finally agreed and rolled her eyes at me. It was at that point I left. So sad! read more

I've visited this location many, many times and I've had no issues here regarding my order. I've always gone through the drive-thru and usually late, late night. They've never got my order wrong and I have to admit that I love their Krystal Chik. There is something about that little crispy chicken patty in a soft steamed roll with mayo and a dill pickle that makes me so happy. In addition, I love to order those Krystal sliders in bulk: 12 Krystal Sackful for about $10. They are also available in 24-packs if you're really hungry. And while I know it's not the healthiest stuff to eat, those little sandwiches are delicious and this place serves them fresh every time. read more

Just drove up from South Florida for a wedding, went through the drive-in approx 9:59pm Friday night, and the person on the intercom tells us the restaurant is closed. Meanwhile there are 3 employees inside sitting at the tables-lights are on in the restaurant, but the sign lights are off. The website indicates the restaurant is open till midnight so I guess there is no manager on duty? Too bad, we were really looking forward, we don't have Krystal in So Fl. read more

This place literally never has anything every time you go to the drive-through it always out of everything they can never serve food I don't understand how they're still in busines read more

Horrible. Waited over 20 minutes to be acknowledged in the drive thru. Then was told "we could somewhere else" if we didn't any to wait. Lady with pink hair was very rude. They appeared to only have 2 people working. I understand people can't find anyone to work because of the welfare Covid but if you cannot run a store, shut it down. read more

This was by far the most disgusting food I have ever had!! The bread was soaked with burger juice and the burgers were not even warm and look under cooked. The people working made it feel like we were the burden because we broke up there talking session because we needed to order. I couldn't even eat this stuff! read more

Krystal - Barf!!! - Fast Food Near Me - Orange Park, Florida

Let me just say I there was one car in the drive thru line and we sat there for probably 20 minutes and when we got our food it was wrong and soggy and no cheese or mustard and no ketchup meat and onlions only like WTF..??!! NEVER AGAIN this was my first l time at a Krystal's in 5 years and now I remember why I stopped going. Save your money and go to McDonald's. Disappointed . If there was negative stars I would. I don't usually review fast food places but this was just unacceptable. And not to mention the staff we're not personable not even a smile or sorry for the wait. I work in fast food and if my crew ever acted like this we would all be FIRED point blank period no questions asked. RIDICULOUS I WISH I WOULDNT HAVE WASTED MY 6.00$!!!!! read more

I gave this place 3 chances. First time I ordered 2 Krystal sunrises w/a cup of ice water. Boom. No water! 2nd time same order. No water. But I didn't say anything. 3rd time (today) Boom. No water. Waited for her to come back. Mentioned my water. She rolled her eyes and said. Oh yeah. Then gives me a ice water with hardly any ice and half cup of water! I use to come here with my mom and uncle years ago. The service then was 5 star. No longer a 5 star. read more

THE WORST VISIT TO A KRYSTALS I HAVE EVER HAD. I ordered 5 plain Krystals and a Medium french fry.... It literally took 48 minutes that I can NEVER get back again !!!!!!! To top it off the woman who took my order was very rude and sassy and kept rolling her eyes at me when I asked how much longer.... the was also a shorter woman who was heavy set yelling at all of the customers complaining how every time someone requested ranch sauce she had to bend over to get into the fridge to get them. VERY AGGRESSIVE and very unprofessional. I would NOT go to this location especially after looking behind the counter and seeing all the grey filthy water that seemed to start leaking after I left. TO TOP IT OFF SHE CHARGED ME AT FIRST FOR THE MIX MATCH 5 WHEN IT WAS OBVIOUSLY HAPPY HOUR AND SHE WAS NOT PLEASED WHEN SHE HAD TO REDO MY ORDER.... AND YUP YOU GUESSED IT.... SHE ROLLED HER EYES !!!!! RUDE STAFF DIRTY STORE AND VERY SLOW... STEER CLEAR !!!! read more

I ordered Thursday Dec 16 at about 8:45pm on there app for delivery. I never received my order. Waited till there delivery time of 9:43 per the app. About 9:41pm they text me and said the order has been canceled. Then I get a text saying from the delivery app after it said that the order had been picked up and was on the way for 20ish minutes then that the store was closed! Called the Krystal location multiple times with no answer to get my money back. So then I email Krystal corporate 2 times and haven't gotten a reply from anyone. Still out of my 16 dollars and change. NEVER AGAIN!! Don't even know who does Business like this! I guess I'll be calling the bank to get my money back. This is the Krystal on US17 across from Wawa! As you get off 295 heading south on US17. read more

This Krystal, used to have the very best "junkyard fries", but the last three times,, it has diminished in quality and quantity. First the size started getting smaller, and less ingredients to make it junk yard, but wo days ago the fries where not even cooked thru and the two tablespoons of chili? smattering of grated cheddar? About 2/3 thirds the size it used to be., but gee whiz, the fries weren't cooked all the way thru. Don't have to work anymore about going there. The day before, my son had brought me biscuit and gravy from there, and the biscuit wasn't cooked thru..Need to check the cooks.. read more

I know its funny to see 5 stars on a Krystal but it is what it is! I was craving and they came thru fast and furious (RIP Paul Walker).. Seriously, we had a special order with no mustard. We were in the drive thru all of 5 minutes with hot, fresh, perfect, steamy Krystal burgers. The guys working were very polite and energetic. Keep up the good work Big K. read more

Krystal - Fast Food Near Me - Orange Park, Florida

A late night rendezvous at this Krystal's did not disappoint. The drive through was quick, the food was fresh and hot, and the order was accurate. I would definitely stop here again if I'm in the area. read more

This place sucks! Burned hush puppies, fries, donuts, and undercooked burgers. Wait time 30 minutes, amount 30 dollars, and it's trash! I will never go to Krystals ever again just because of this place, Dont wait your money or time it is not worth it. Gas station food is better. read more

Stopped by around 3 PM Saturday, 29 February 2020. Drive thru could not give me a price for my order. My fry order was wrong (discovered at home). I had to ask for a fork....none in my bag. The girl at the drive thru gave 5he impression that she did not want to be there and the side of the bed she woke up on was "the outside". Racing back for a visit is not, not. Not on my schedule, nor will it be. read more

You're local Karen checking in. Tf it's Monday. Sorry only serving burgers and fries and burgers will take 10 min???? What tf are you employees paid for??? I am so over this location. It's always something. Maybe management should consider new employees??? McDonald's took 5 min. Otherwise shut the shit down, Blanding location was better than this always has been. Incredible you can't complete an order during a pandemic when I imagine fast food cost sky rockets. This place is trash. read more

We never stop at Krystals anymore. Between poor quality food and disappointing service, we had just been turned off for years. Today, however, we decided to swing in for a quick bite to hold us over until dinner. The woman taking our order was the nicest fast food employee I have ever encountered. She called my husband "sir" and said that she appreciated him coming to the restaurant. It was so unnatural to hear that from somebody working in a fast food drive-through window, but she was so sincere about it. She truly made the stop pleasant. On top of that, the Krystals that we ordered with extra onions came out fresh and hot. The fries were mediocre, but who are we kidding... They're not McDonald's fries. I would totally give Krystals another shot thanks to this experience. read more

I came in here while on the road between Atlanta and Fort Lauderdale. There were a couple of issues that drops down their rating. #1 is that they had no cheese at all. So when I ordered the 5 cheese Krystals combo with chili cheese fries, I was paying for the cheese without actually getting the cheese. #2 was that the a/c only blew by the front door where they take orders, but it didn't carry over to where most of the seating was. Not very convenient in Florida during the summer, needless to say. So they lose a couple of points for those things. read more

Every time I've been to this location in the last few weeks I have spent my entire lunch break waiting in the drive thru line , even at times there will only be 1-2 cars and it still takes 30 minutes to order, it seems this reason and the food is thrown together and looks like the employees just throw the food in the bag, is the reason all the Krystal's are being shut down !! read more

Seriously good, hot, dare I say "fresh" food. The best corn dog and chili cheese dogs I've ever had. I wish they were full size! Drive through was fast and my order was correct. Can't really have a better fast food experience than that. Good thing I'm only here on business or I'd probably end up needing an intervention. Tiny burger, I'll see you in my dreams. read more