Stopped in late (915pm) for a meal with my son after baseball practice. We were forced to use the drive through bc the dining room was closed. Drive through moved pretty efficiently given the fact that most of the orders are grilled when you order. We ordered a steak Philly cheesesteak (shaved steak with peppers, onions, mushrooms, provolone plus lettuce tomato and mayo) and an old school Philly cheesesteak (steak, onion and cheez whiz). Both were made combos with fries and drink. Sandwiches come in three sizes. We waited for a while at the checkout window bc they were still making our food. The person who took my order clarified that I wanted everything on my sandwich and I said yes. When I got it home, I learned that there were no tomatoes on my sandwich. Food was okay, just soggy from trip home. Should probably be 3.5 stars but not an option. read more

Treated terribly. Ordered on app... when i drove to pickup i passed 1 person who just pulled up to the drive thru menu the girl working the window said it wasn't ready and said i had to come inside. I parked, walked inside which took 1 minute and my bag was sitting on the rack.... Complete garbage will never spend money there again and will tell everyone else to never go there. Food wasn't that great anyway. Also the company replies on google are filled with sarcasm... they're not funny. read more

We stopped here just to pass by some time. Ordered wings and fries (heard the wings were good). My daughter wanted to try the Korean bbq flavor. Not my favorite and she thought it was ok. But the actual wing was pretty good. Everything was fresh. Peach lemonade was good also. If I do come back it'll be for wings again just a different flavor. It's also kind of pricey. I used to eat this at the mall all the time, the storefront was really clean and the staff was nice. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Jacksonville, Florida

Hello all. Today I wenr to Charlie's for a quick lunch on the go. Ok when I walked in there was a weird smell, kinda like sulfur water. Got to the register and stood there about 5 minutes because the crew wasnt paying attention. I ordered a Chocken Philly, Fries and a Strawberry Watermelon Lemonade. The lemonade was delicious. The fries would've been good but they had to much salt on the. The Philly was perfect. read more

And doubts, the service was very c*****. The Philly cheesesteak, it was awful, hardly no meat, just the bun 1 or 2 pieces of meat, let us in tomato. It did not look nothing like the picture. It was our first time in last time in a charlie's never again would not recommend this place to a prisoner I would give it zero stars if could read more

Food was fresh, fast and relatively cheap for what i got. Plus have fond memories of this place from the mall.

Funny thing, I just read my wife's review and I think we ate food from two different places. I was the one who ventured out to get dinner. As with most new places, there was a lot of foot and drive-thru line traffic. I had such fond memories of eating Charley's at Annapolis Mall in Maryland so I wasn't going to let that deter me from getting a cheesesteak. I digress --- While waiting in the drive-thru line I noticed a sign for $5 off if I downloaded the app, so I did. I made my order and I'll say because it was busy and loud I'm going to assume the drive-thru person didn't hear me order two #1 meals with fries and overly sweet blueberry lemonade and a peach lemonade. When I got to the window the app hadn't loaded the $5 off coupon, but the manager did offer to allow me to use it without it being loaded. I declined, paid and took the order home. Once home, we pulled out the food and there was only one order of fries. I reviewed the receipt and as I said earlier, the person in the drive-thru must not have heard me order the second meal, only the sub. The food was as I remember though a little cold because I had to drive home. I will give them another chance if only for the memories. read more

Charleys Cheesesteaks - Philly Cheese Steak - Cheesesteaks Near Me - Jacksonville, Florida

I don't make complaints. However, I'm compelled to do this. I came here after 6p yesterday 10/4/24. I knew things wouldn't be good when I heard, "Aright", after making my order. It was the way he said as if he didn't want to be there. I got to the window, he reached for my card without telling me my total. I asked for my total which was legit and passed him my card. His demeanor was off and annoyed me very much. He handed my food side ways through the window. It took everything to in me not to toss him my food back demanding a refund. I was hungry because I didn't eat anything while working my butt off yestersay. I drove off, opened the box and sure enough all of my food was on one side because of how he gave me my foof. Again, it took all I had in me not to go inside, complain and demand a refund. I had to eat. Ole boy needs a reality check. He had brown and blonde dreads. I regret eating the food because of how he handled my food and his lack of customer service. Don't go here. Save yourself time and energy. read more

This was our first time trying this franchise. We really love a good philly. This place is located in the old Krystals building on San Jose. It has a really fresh feel to the place with a contemporary farmhouse design. The food was pretty good as well. We tried the original philly, Buffalo Wings & the kids had tenders. The philly was not as greasy as I've come to expect, but the lettuce, pickle and tomato gave it a fresh taste. It felt like a clean philly. We also tried the blueberry lemonade, which was good. The wings and tenders were really good as well. Not your typical Philly, but definitely worth giving a try. Maybe next time we should get the Old School. read more

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Went here for the first time with My Wife for lunch yesterday. I decided to have a sandwich and fries. My sandwich and fries were a little cold, even though We dinned in. I don't think it's worth the price for semi cold food. Might come here when they decide to serve hot food. read more

Charleys Cheesesteaks - BACON 3 CHEESESTEAK, ORIGINAL FRIES - Cheesesteaks Near Me - Jacksonville, Florida

I ordered some food... but after sitting in drive through for over 12 minutes with only one person in front of me I left and went to firehouse subs across the street. read more

Charleys Cheesesteaks - Original PHILLY CHEESESTEAK - Cheesesteaks Near Me - Jacksonville, Florida

"We are the champions, my friend..." I've never been the first person to review a place before, so this is truly an honor. I'd like to thank my wife for suggesting that we eat here on their grand opening as she's been watching them since they indicated that they were opening a Charley's on San Jose...but I digress. We ordered cheesesteaks, fries and some of their famous fruit lemonade. Cheesesteak | The medium size was very filling. I ordered a sandwich one with provolone, onions, peppers, lettuce, mayo, but the surprise was the pickles. They use butter pickles on their subs, which was a nice contrast for the saltiness of the meat and cheese. They didn't skimp out on the meat, which was nice because some chain places do. Fries | By the time that the food got home, they were cold, but I could sense their potential. That said, for the price of the fries, I expected a little more. Fruit Lemonade | I got the blueberry lemonade. I have to admit, I didn't taste much lemon flavor, but there was a lot of blueberry and it was very sweet - like old school kool-aid with 3 cups of sugar sweet. I'd have to try to original lemonade to determine if that's just how they roll or was the fruit additive causing the DKA-like sweetness. Once I added some sparkling water, it made the drink, drinkable. I'm not a fan of sugary drinks in my older years, so if you're into sweet tea, this may be right up your alley. As they're still working out the new kid on the block kinks, they're a little slow, but they have promise. I would definitely try them again. read more

Charleys Cheesesteaks - Cheesesteak w/ provolone, lettuce, peppers, onions, mayo and butter pickles | Was good and they definitely didn't skimp out on the meat. - Cheesesteaks Near Me - Jacksonville, Florida

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The pictures and hype brought me here. I wanted to know why people from Philly insist on Cheese Wiz so I ordered the limited time Old School cheese steak. Came with the cheese wiz and sauteed onions. The first bite was great but gotta be honest, I can now say I don't agree with Cheese Wiz on this haha. I'll definitely come back to try it with provolone instead. The fries were more enjoyable as the bacon countered the cheese wiz so it wasn't as "in your face". For around $8 (not including the fries) it was a good amount and filled me up. (Got a small) Worth trying! PS - Just be aware the inside of the building feels like it's 23 degrees Fahrenheit so be prepared if you're not going through the drive thru! read more

Charleys Cheesesteaks - Fries covered in cheese wiz and bacon - Cheesesteaks Near Me - Jacksonville, Florida

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They might want to rename it Charley's Cheese product sandwiches. The beef was almost non-existent, maybe an ounce or two. See the photo. Ordered at their drive-thru, and paid $35 for 2 reg. cheesesteak combos. We live less than 10 minutes away, and ate when we walked in because we were hungry. Fries were soggy and cold, and as for the sandwich... well, the pickles were good. The tomatoes were hard and too green to eat. The cheese had glued the sandwich to the container, and the beef? It was a joke. I'm fairly certain there's a camera that followed me to get my reaction! For the price, it was and is a rip-off. No straws or napkins. Not a good experience for us. If I order a cheesesteak ANYWHERE, the beef is the main ingredient, but not here. Bread, cheese product, pickles, and a wee bit of beef as an afterthought. $35 for two. If you want beef, don't go to this place. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Jacksonville, Florida

Been sitting in the drive through for 10 minutes! I'm the only person in the drive though so not sure why it's taking forever.

They have some really really good blueberry lemonade. I like the app, but takes forever to actually reach the $5 off. You have to spend $100. Highly recommend the Philly cheesesteak one, with extra banana peppers.. they had a coupon for a $1 off a cone for national ice cream day. It was good for 1 month. But then they had a $2 off any wing combo, for wing day, but was only good for that day, and I didn't receive it until 2 that day. So really it was only good for 6 Hours. And I already had plans. read more

I would say it was pretty ok but I got the boneless chicken wings THEY WERENT EVEN WINGS they were hella processed nuggies that had swirly's in them I ate that stuff and I have had diearriha and my ass burns it's nonstop I'm seeing a doctor tomorrow. Don't get the chicken nuggets. I beg of you you won't make it read more

Nice place, nice people but extremely expensive. The sandwiches (regular) are almost 10, do not include drink or fries, so 2 people eat with $30, if you want to try the wings you get to $40 The bread feels old and is cold Won't be coming bak read more

new location very good always hot and have the best strawberry lemonade fast at drive thu

We go to the San Jose location and get the regular Philly cheesesteak sandwiches and fries. They are so good. We have never been disappointed. The taste of the sandwich/beef is really good. They are a little expensive but their app gives you a lot of discounts which help. They are totally worth it! read more

I was having really bad thoughts this weekend like really really bad thoughts and I was in such a bad place and I was so so sad and I was literally crying on the way in this chili feast at the Philly cheesesteak drive-through and I was crying and wiping my tears with the dollars the dollars that I had and I loved it so much that I Peed when I got it I literally Peed my pants who is so delicious it's Philly cheesesteak make my life better and I love Charlie's so so so much. Sincerely kylie G read more

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service was good but the food (wings) were overcooked and dry. ambiance was ok. Buffalo Wings read more

The sandwich was great. Very well crafted drive through cheese steak. That's a phrase you can't say in Jacksonville very often. And if you're into cheese sauce fries, you're in luck. I'm not a fan of soggy fries. But I don't hold it against them. The sandwhich was Certainly going back. read more

In the same location as the old Krystal @ the corner of Pall Mall & San Jose. We did drive thru tonight to try them for the first time as we received coupons in the mail. Staff seemed to be efficient, nice & polite which is always nice to see. Sorry but I didn't take any pics of the food will get some next time. We ordered their large Philly Cheesesteaks (had a bogo coupon) we were unable to finish them so there were leftovers. I also ordered a side of bacon cheese fries that I really liked, if you're looking for crispy fries these aren't for you but the cheese sauce & the bacon pieces went really well with the fries so I was happy. I also got a blueberry lemonade which was quite good with actual pieces of blueberry in it making it very tasty. Will definitely be returning to check out the rest of the menu. read more

Haters gonna hate....given the current environment pull in or walk in and get a tasty cheesesteak. Have some patience and KYFM shut....a great sandwich will be delivered. read more

Having lived in Philly, I was looking forward to having one with cheese wiz but they weren't offering it at the time. Ordered cheesesteaks for the fam. Meat had good flavor but a little dry. Bread was good, crusty in the outside and chewy on the inside. Also ordered teriyaki wings which were tasty but a little heavy on the sauce. Was charged an extra cheesesteak that wasn't even in the bag--grrr. Nothing really mind blowing overall. I was really hoping it would be better. read more

First of all who in the hell puts that much breading on boneless wings second of all where do you get the nerve to call chicken nuggets boneless wings they were just the same as the nuggets you get out of a box.not only did the customer service suck but they took a box of chicken nuggets heated them up in the microwave then dumped sauce on top of it should really be against the law my husband and I will definitely not be returning to this establishment.. read more

WTF. For the second time I placed an order online using the app and it gets cancelled. I don't know, is the $5 tip and the $4.99 delivery not enough to drive the sandwich down Sunbeam road. You call the restaurant and get the answering machine. That's a great way to do business. Scratch Cheesesteaks off my list. read more

Just had to throw away an order of Buffalo Wings! The worst I've ever tried to eat! Two weeks ago it was the worst excuse for an authentic Philly Cheesesteak I've ever had! I'm done. Buyer beware! read more

I really wanted to like this place for another food option and Service was excellent BUT Meat was very salty. Cheese fries - bacon and cheese very artificial tasting. Unfortunately will not return. read more

I ordered the Philly Cheesesteak. The steak was pretty good, there were a few grilled onions but I didn't notice any peppers . There some provolone but not much. Shockingly, there was lettuce and tomato on the sandwich! WTH?? Lettuce and tomato on a Philly Cheesesteak??? read more

I tried this for the first time via GrubHub. Don't waste your money. Just pick up some steakems at the grocery store. The cheesesteak was salty and well, low quality. The fries were cold. read more

Since when does a cheese steak come with lettuce, tomato, and pickles as standard? No thanks

This is Charleys in the Walmart store Hutchinson Park Drive location. Husband and I ordered the basic, Philly steak sandwich and fries. Nothing that should have taken as long as it did to receive. Apparently it was one persons job to bring the orders up front. While ours DID get delivered, for some reason it was put on the rack for the phone in orders. Nothing was said to the person at the register, who appeared more intent to staring out towards the store, then paying attention as to what was going on around her. After the person who had ordered just after us got her food, my husband went up to the cash register and asked about our food. The girl who had brought it front in the first place, came up and grabbed it off of the phone in orders rack. And promptly made some comment to a fellow employee about the issue. Since it had been sitting there for a granted short period of time, the fries were cold and soggy. And though the sandwich was good, why ruin a perfectly good sandwich with lettuce and tomatoes??? The amount of sandwich for the asking price is outrageous. One final thing, while waiting, observed the employees in the back. More intent on having conversations or scrolling their phones, the latter with the gloves still on. Then he promptly went back to making sandwiches. As a final note, was in the same Walmart waiting for the husband,at a later date, and happened to glance in the back of the same Charleys and noticed that none of the workers had food service gloves on. No thank you. read more

Growing up in Philly and eating more cheesesteaks than I can count this was the worst "Philly Cheesesteak" I have ever purchased. Way too expensive for the amount of food you get. The cheesesteak had no favor, too much bread for the amount of meat. I should have known better. read more

I'm a fan of Philly cheesesteaks I've been at this place probably 10 times I had one bad experience and let the manager know through an email and she fix the problem on my next visit this place is absolutely delicious and I hope they read this and bring the old-school Philly back it was awesome I come across town just to come and eat , your wings a little bit expensive but they're still delicious, Plus my husband loves their shakes read more

great food and customer service. if you are craving a cheesesteak charleys is the place to go. usually not very busy , definitely recommend.

I had a large Philly cheesesteak, and had high expectations for the promotion of this newly opened place. The cheesesteak was ok as a sandwich goes and they get high marks on the bread and ingredients, though I couldn't even tell there were mushrooms there. Here's the problem, I lived in Philadelphia and this might fly for Arby's, but it is a major failure on the meat. They look like steak umms if you know what those frozen thin sliced steak is sold in the frozen foods supermarket dept. The neat tasted just like it too - reheated. Anyway a real Philly cheesesteak uses ribeye thin-sliced. This is laughable and not comparable on the meat. In summary a good sandwich if you are hungry but no... Also, the provolone was good, but seriously it was just draped on the outside, one or two slices, and barely starting to melt. Folks, this is supposed to be mixed in with the meat in a cheesy mess along with the mushrooms and a bit greasy but not too much. Not peeling off the top of bundles of half-arsed bunched up steak-ums!!! So when you bit the top layer all the cheese is gone and dry bunched up steak um remains. Sorry, but Ivwas suspicious when I saw the menu inside that said, @the meat is 'choice'. Yeah, choice steak-um, sure, but it Ain't ribeye and for the nearly $20 combo this is lucky to get three stars, but back to the basics, the bread and fixings were otherwise tasty. read more

great food, quick service. j hooked us up. he deserves a raise and all of the bonuses. i wouldn't come to this charley's if he wasn't such a great employee. read more

I left a previous not so good review on this location and was replied to by the business owner, whenever this happens i like to give the establishment another try, not because i accepted some compensation because i never replied to the business owner nor do i like the idea of giving free food as compensation. I like to see if the establishment cares enough for people to give them another try and i will happily spend my own money again to see if they're better. Upon trying this location this would be my 3rd time, the first was awful, the second time was ok, but the third time was amazing. I pulled up and was greeted by a friendly staff member who got my order and told me to pull around. As soon as i got around the food was done, packaged up, and ready to go which felt so fast and had me worried. This time i got the old school cheesesteak again which was terrible the first time i had it and i also got my regular bacon 3 cheesesteak. These phillys were perfectly made, not greasy at all, and were sooo good! I don't know if i just got lucky with this third experience but part of me just wants to say that part of the previous bad experiences were due to possibly a rocky start of this locations opening. I unfortunately didn't get the girls name at the window but i ordered at around 9:30 PM on January 11th if that helps, she was really great! I will be back again. read more