I shop at Kroger frequently to buy sale items. If you want sale items you have to go the day they're put on sale or you can forget it. DO NOT go with the intention of using a motorized cart. I have been there many times and had to go from one to another to find one that works. Several times I have gotten one that showed full charge but died in the back of the store. I use pickup if I just want staples but I like to choose my meat and produce. I can walk short distances but often can't walk from the back to the front of the store. I guess I'll no longer be able to go alone. read more

. I'm from out of town but used to live in Rome and Kroger was always my place of choice to shop. Although back then they were in a different location. So I stopped by Kroger early morning to pick up some flowers for a very special birthday. They have a great floral selection with balloons, vases, gifts and plants. In spite of that I just wasn't find it what I needed so I asked for some assistance. Brittany was the clerk who helped me and she was absolutely amazing. We picked out several bunches of flowers to make the perfect bouquet and she arranged them and expertly wrapped them with a pretty bow that she let me pick out. She added a cute hummingbird that she put on a stick with a bow and I had the most amazing bouquet. Thanks Kroger! read more

See all

called saturday to order corsages for Mothers Day bites td short staff and had to much product to be moved was shocked the young told me that want be using floral no more read more

This review is for Kroger fuel center. August 2024. Lately I go by Kroger's and all the products are covered up and there's either no one working at the window to take the money or the card or there's someone very rude tapping on the glass, pointing to notes that are taped all around about paying the pump and things like that. I'm not wanting to pay. Lots of people don't want their car tied up, paying for gas at the pump sometimes we can't do that. We have to pay at the window or use cash. My husband told me after I told him what happened. No one was there. A woman was tapping on the glass and everything was closed. He said it had been closed like a day. He said no one was at the window that day there was just notes on the window. And all the products were covered up so he assumed they didn't have anyone to work. But since I told him about today, we're assuming that there's a problem, the notes do say the system is down, but I can't imagine it being down for days that way with out everything going down. The main store is up and running. I think the problem is just with the gas maybe the employees to not working or something. I don't see a fuel truck sitting there so that's not the problem whatever it is they're probably losing a lot of money and they could do without the rude people tapping on the glass or pointing. Just speak English and say what you mean. There's so many signs. We ignore those signs because have them don't have any relevance, but the problem is the gas station and the employees never and when it is, it's not available all the way to service the customers something got to be done the meantime, losing And I can go somewhere or someone could be polite take cash card or whatever I hope this improves but if it doesn't, I will be going somewhere else read more

For the longest time, it felt kinda cheesy to check in at Kroger. But what the hey, I noticed this K-Roger getting some bad press, and I felt like someone needed to speak up for it. These changes are all recent, as Kroger underwent some fairly major remodeling about a year ago. For a few months in the interim, this place was a hot mess. BUT Y'ALL, DADGUM. It was worth it! Kroger now has a VERY impressive collection of sections dedicated to organic produce, artisanal cheeses, sushi (yes, it's that crappy grocery store sushi, but whatever) and other goodies. They also have several lanes dedicated to natural/organic/non-GMO food. IN ROME, GEORGIA. I used to have to trek all the way to Trader Joe's, a 100-mile round trip adventure, in order to get organic food without taking out a loan to handle it. Kroger has brought healthy groceries to a place that sorely needed them, and I for one am seriously on board with that. There's also a Starbucks inside this Kroger. Personally, I think this is sort of dumb. It seems to do good business, but honestly... Starbucks? Inside a grocery store? WHY? If I'm gonna blow 300 calories on a coffee drink, I seriously want to stop, collaborate, and listen to NOTHING but that coffee drink and enjoy every. last. sip. I do not want to gulp it down while I'm dodging kids-run-amok (I know it happens everywhere, but I swear to GAWD it's worse in Rome than anywhere else, these parents just walk into grocery stores and immediately abdicate all responsibility as their curtain climbers wreak havoc. Happens everywhere; worse at Wal-Mart, see below.) Now onto the disclaimers... It is absolutely true that if you spend enough time in this establishment, you're going to encounter some very interesting characters. But hey, y'all, Kroger can't help the fact that they're in Rome and native Romans are a very interesting crowd. The real reality show cast-offs tend to congregate at the West Rome Wal-Mart, though, so as long as you're at Kroger during daylight hours you'll be okay. I've seen some interesting things after hours, though, and don't recommend it. My real peeve, and this isn't the store's fault, is that I have gotten more dings on my car in this parking lot than anywhere else. It never ceases to amaze me that someone will walk all the way across a 200-yard parking lot, unload their groceries, but can't be arsed to push the cart the extra 20 feet to the cart corral. Inevitably, those stray carts are drawn to my bumper. LAZY BONES. Still, it gets four stars because it is clean, the staff is usually friendly (you can only ask so much of teenagers, really) and most of all, Kroger is trying to bring healthy alternatives into a Rome, GA grocery store. For this, I gotta give 'em props. read more

See all

Wow, at 9pm we went to buy a few groceries. There were approximately 25 people trying to check out with only one lane open. We finally gave up and went to the self check out with a buggy full to keep our frozen items from melting. I understand it was late but all too obvious were the numerous young Kroger employees that were standing around chatting, laughing, entertaining visiting boyfriends that could have been running registers. They were way too busy socializing to help the multiple people who were trying to use the self check out due to the line in the line open lane. The day before at Publix while shopping for my mom customer service was at its best. Kroger I know you are closer but this was a terrible experience. read more

This is one of the cleanest Kroger grocery stores I have been to. The pharmacy staff is wonderful. Getting my Covid vaccine wasn't as overwhelming as I thought. read more

Wow, how has this place not been shutdown by the health department? For serious, this store is always riddled with rotten food and the stench of fowl meat permeates from the meat and seafood department. read more

See all

Kind of poor. This is a big ole store, and I'll cut them some slack for it being poorly merchandized because it was the day before Thanksgiving and it was busy. (Still, good stores staff up and do better...) On the plus side, the produce section was great - huge selection, mostly fresh looking stuff, and huge (yes, I said it twice). Very nice, thank you. But on the cons side, I was looking for an item and even their stock-person was all "uhhhh, I'm not sure... Did you look on (insert the aisle number I told him I just came from...)?" And I know this sounds very judgmental of me, but I must say, the clientele at this location is just kind of rough. You will see some sights, some shocking, some pathetic, mostly all depressing. You will get run over in the parking lot, too. read more

This store needs to provide parking lot security! There was a case yesterday morning at 11:30 where a lady was approached by a young male. He followed her to her car and when she got there only the cart was between the two. She produced a gun. He was very smug about it and did not leave until she told him she knew how to use it! Police were called after-the-fact, but that was a waste. And YES she did have a permit for the weapon! I am told there have been told this is not the first instance this has happened in their lot. Kroger has several attendants in their lot gathering shopping carts. They should at least train these employees to be looking out for their customer's welfare. read more

Always a pleasure. The girls in the cheese shop are very knowledgeable and patient with me. They let me try whatever I want and I always leave with too much! read more

Pretty good Kroger but they could do better on their fuel prices @ the fuel center. read more

Kroger - Grocery Near Me - Rome, Georgia

2stars total. 4 stars for produce -1 star for staff. Came in today for the first time since Publix opened to find no carts in lobby. Mentioned it to customer service, no "thank you we'll get right on it" just an "OK". Got some ham from the deli. The guy didn't check with me to see if he sliced it right just put it in a bag and ask if I needed anything else. read more

Best grocer in town. Great manager, huge selection. Great deli and freshly made food.

You know I really want to love Kroger but the way some of the stock employees act is questionable, and god forbid you have to use the restroom, it's always been filthy. I do love the wine, and The sushi sections, and the cashiers are always very nice. Those bathrooms and stockboys though read more

I love to buy food for Kroger better than Walmart that has a good deal. I only come to Kroger for cakes. I love their vanilla pudding glazed pound cake and Louisiana crunch pound cake - there have slices of variety pounds cakes it cost $1.50. read more

Their service varies as does the product selection. Frequently I have asked for specific products only to find out that it doesn't even matter what the local manager orders - the distribution center decides what to send. Add to that, a very argumentative meat dept manager who refused to stock a common product variety that he could (and used to) carry. I guess Romans will never know about many of the delicious options that other locations take for granted. Thanks to the inconsiderate product management, I have to pack a cooler and haul down to Kennesaw to hit Publix or Harry's to fill in the gaps if I want to have a better selection. When it comes to bagging your groceries, if you don't want hundreds of two-object bags (I'm not a weak little ol' granny, you numbskulls), you're going to have to do it yourself - which, often, I find to be the case as all of the bag-boys are hiding elsewhere in the store (they're definitely not outside scooping up the carts). Unfortunately for Rome, Kroger is as-good-as-it-gets around here. The two stars rating is due to the relative scale. read more

Do not get gas here. I spent $10 in gas and it took out all the money in my account and they said it happens all the time and then will be back 24 to 48 hours this is ridiculous they don't even deserve one star. read more

I have slowly watched this very nice Kroger store go downhill fast. The only time the customer service has been good and the store properly staffed was when Publix was building a new store in Rome. If you buy any sales items you must keep track of the item and watch your receipt. There have been numerous times where I have been overcharged twenty dollars or more, and then I have to stand in a long customer service line to get a refund when I do catch it in the store. It is a shame that the store management can't properly perform an ad change when it normally happens the same day every week. I have also noticed many expired items when I shopped there, so I had to check the dates on nearly everything I purchased. This use to be my go to store, but I now refuse to go back. It seems to be understaffed and undermanaged. Don't bother complaining it will fall on deaf ears. read more

I love this Kroger! I live across town from it, but I still make the drive over here every time I can to get groceries. The staff are always friendly and attentive, and the store is kept very clean. I love the samples set out of the gourmet cheeses, and they have delicious bakery breads. The prices are slightly higher than some other stores, but between store coupons, fuel points, and just how generally pleasant shopping there is, it's well worth it. read more