Visited the Food Lion store at Martha Berry Hwy Rome, Ga on September 6th 2025. My wife and I usually pick up a few things on Saturday. Yellow onions were on sale according to the label where they were placed . I looked through the bags to make sure I got one with a label, since most were missing. I even had my wife look to be sure everything was correct because of the prior problems with sale items and my eyesight is not as good as it once was. We made our way to the register and like so many sale items over the past, the item rang up for more than the price on the shelf. When we said the price is wrong, the cashier informed us it was Food Lion onions on sale and we could go look for ourselves. The cashier was rude and should have called a manager. The cashier then said we were yelling at her, which we were not, and then told us to leave. I pitched the bags of groceries on the counter. I asked for her name, which she would not provide and we left.
We called the manager on duty (Kieth). Kieth never asked for our name or phone number but did keep saying he wanted to make it right. I informed Kieth I didn't want a gift card, I just wanted the pricing corrected.
If Food Lion wanted to make it right, the correct price would be charged at the register. The price difference of the onions was less than a dollar. Yes I could have paid that, however it is a continual problem. Think how much money Food Lion profits if each customer is overcharged 1$ per transaction.
Is what they do bait and switch? Maybe it's an honest mistake or is it that Food Lion just don't care. My wife and I don't struggle as some when grocery shopping, so I like to look out for customers that do struggle paying.
Just remember if you do shop at Food Lion, be sure to check the receipt. Especially when an item is on sale. You may not be getting the deal you think you are. read more