Goodness! This place needs some love, me thinks. Every single person who worked here was so…read morefriendly and helpful. In fact, one of the ladies who worked asked if we needed help and asked if we were finding everything we needed. CVS is a great place to visit when you blow out your hair clip and need a replacement ASAP! We would definitely return to this location.

The absolute worst experience at this CVS pharmacy. Every single time I have gone, there is a…read moreproblem with dispensing medication. They do not communicate anything, they will not reach out to you. You cannot call without going to a voicemail. I have tried to give them the benefit of the doubt. They are arrogant, dismissive, limited in common sense, and unwilling to help in any fashion. They could care less, whether you get your medication or not. Rude, rude, rude!!!!!!

Absolutely love this place. Friendly service, absolutely reasonable prescription fill time. usually…read moresignificantly faster than places like CVS and in my experience they have been cheaper as well.

They are caring, fast and keep their prices very reasonable! I moved ALL my prescriptions here and…read morenever looked back!

The review that Laurie G gave is 100% accurate. Jim was wonderful, and I loved supporting McKinney…read morePharmacy. The new owner is horrid, the service is terrible, the employees are rude. For my compounded meds I now order from a pharmacy across the state, with customer service that blows my mind. Bye, McKinney Pharmacy.

We have had excellent service from McKinney Pharmacy for several years. The staff is proficient,…read moreefficient and very customer service oriented! Thanks so much to everyone for your excellent service, always!

The pharmacist is super sweet and for some reason my Rx's are cheaper there than Walmart???…read moreAnd everything is always in stock!!!

Fibi is everything a local pharmacy should be. Extremely customer focused and will make sure to…read morekeep what YOU need in stock. Kids get sick, pediatrician sends RX and before we're even home Elsa calls to let us know it's ready. She's even offered to deliver. We need to rally around this business and ensure their success because there isn't another good option like this in the Prosper/NW McKinney area. Great family run business that doesn't give all the runaround and "take a number" treatment you'd get at the large corporate pharmacies.

We are new to this pharmacy (about three months now) and wish to commend the staff for excellent…read moreservice, start from finish. From the telephone conversations with customer service, to interactions with the compounding staff, we have been nothing but very impressed! We highly recommend this pharmacy!

The people that work there are very rude. I was told my prescription would be ready and when my…read morehusband went to pick it up they said it needed to be ordered which I did the day before. They have been screwing up this prescription for several months now. The person I spoke with hung up on me when I said I was very disappointed. I will be switching pharmacies now. Too many mistakes.

I want to give a special recognition to Kallen in the CVS pharmacy department. I am not sure of her…read moreexact title, but she is truly an asset to the team. My family and I have been loyal CVS customers for many years. When I relocated here over two years ago, I hesitated to transfer my prescriptions because I feared I would not receive the same quality of service. Sadly, that fear became reality as I often felt dismissed, rushed, and met with little empathy or professionalism. I was close to moving my family's prescriptions elsewhere. Today that changed when I was helped by Kallen. She showed me kindness, respect, and genuine care. She listened, took the time to help, and treated me as a valued customer, which means so much when it comes to healthcare and medication. Her professionalism and compassion completely shifted my experience and restored my faith in this location. Because of Kallen, I have decided to keep all of my family's prescriptions here. She reminded me what excellent customer care truly looks like and made me feel seen and valued. Kallen is truly an angel, and I am deeply grateful for her.

It's sad we even have to assign a star to post a review. Worst pharmacy around. Never has the…read moremedications you need in stock, cannot fill on time, doesn't look at the directions on refills...that's just a few of the long list of complaints for this specific location. If you can, try to fill anywhere but here!

Tried to modify a shipping date so the efficacy of my prescription would not be impacted (as it did…read moreon the first shipment) and it's like it blew their mind that people travel weekly for work. They are not ready for Fridays customers!

Requested a refill to be delivered. I included the specific delivery instructions on their form,…read morebut of course the rx was not left as instructed and no one avail to explain what happened. UPDATE: My issue was resolved and package was delivered as instructed the following day. I am very satisfied with that.

They are great! From entering to leaving it's a pleasant experience! They greet you, they are…read moreprofessional about getting you the best service for prescriptions. We had our flu shots today and it was all good; no pain and smiles as we left! Thanks Walgreens! We are your customers for life! Trish & Bill

Second day in row a i tried to contact Walgreens pharmacy to see is my prescriptions were there…read more Was left on hold until and a hang up in my face.. AGAIN. This place genuinely ain't it. Please, if reading this, find another place to fill your prescriptions.

Pharmacy is good. Pharmacists are helpful. Like many places they are automating their customer…read morecheck-in process. Now one must enter personal data into a touch screen about yourself and the medications one is picking up. The CVS Pharmacy area is often extremely busy. They handle the majority of prescription customers in this super fast growing city of Anna, TX. One must have some patience, stay calm, have a little understanding (there are only two local pharmacies handling all of Anne, TX + surrounding small town areas. Sometimes mistakes are made. Check your prescription before you leave. All the mistakes get corrected or are explained calmly why they are not mistakes. Customers could stand to "shut up", stop interupting, and listen a bit more. If people can try to understand what is being explained to them, instead of immediately assuming that the Pharmacy wrong. Yelling is un acceptable. Times are changing and local pharmacies are not as friendly places as they used to be. If more people would have a bit more patience and calmness, the majority of pharmacists are perfectly capable of figuring out the complexities of insurance coverage and pricing for all types and shapes of prescriptions and medications. Yes, most CVS pharmacies generally don't answer their phones anymore. They are under staffed. They would appreciate if customers to leave clear, easy to understand phone messages with their birthdate, name, phone number and succinct message. I agree with most everyone about not liking the automated phone answering systems at businesses, but this is how things are now at almost all pharmacies accross the country. AI is here to stay. Personal service exists in fewer places. BUT, good service still exists in many places. The Anna CVS Pharmacy is working on it. Their service has greatly improved from last year (2025). On the other hand, many customers don't understand the new technology, systems, and methods. They want others to figure out what they are supposed to get, but at a lower price and be fast about it. These customers also seem angrier and more rude than ever before. After reading many of the other reviews already posted for the Anna CVS Pharmacy, I am sure I have seen and listened to some of the authors around town. Perhaps they could look in the mirror and notice the corner cutting, illegal parking place taking, trash dropping, rolling stop sign stopping, tailgating, mobile phone distracted, Anna citizen that they have become. Perhaps if more people came better prepared with the information they need to pick up their prescriptions and tried a little harder to be good customers, they would help all of us get better service. On the other had, there are a few of the CVS Pharmacy employees who could use a course in a live classroom (No VIDEOs) about good people skills along with some real time supervised practice using their newly learned skills. Out.

FYI, I don't recommend this pharmacy at all, not for work or do business with! They are not…read morefriendly at this CVS. Especially the technicians. They have a chip on their shoulders. I went to pick up my husband's medicine for his upcoming surgery and a black older woman with the rolled up penne paste hairstyle helped me. I don't care about her hair or her looks but since her badge didn't show her name I'm describing her. I don't know who she was or if she's there filling in for somebody else since her cluster of badges were all turned around. I quietly pointed and told her that her badge was turned around or backwards and she just ignored me like she had a big ego and how dare you kind of attitude, as if she was all high and mighty and I'm beneath her. The customer always comes first and she didn't even offer counseling on a new prescription, like she didn't care. What's the matter is she a fake or wearing somebody else's badge because she forgot her own, or does she have that much self pride because she doesn't like being told about a little thing by a customer. We have the right to know who is helping us with our medicine, because of safety and medical accountability when serving the public. Also since I was picking up a controlled substance and I had to show my husbands ID to this person with an attitude refusing to show her name I didn't feel like I was in a professional by the rules pharmacy. She was breaking this law, Under Texas Law (22 Texas Administrative Code § 291.32(e)), there is a strict transparency rule for public safety: "All pharmacy technicians shall wear an identification tag or badge that bears the person's name and identifies him or her as a pharmacy technician". I don't like this store and prefer Walmart across from them for my own prescriptions they are much friendlier there and much more efficient near the drone area they have a pharmacy pick up area. They never have a long line of cars waiting to pick up a prescription they are much more efficient there and the Pharmacists also work the pick up line outside or inside when they need to pitch in and keep things running smoothly. Also somebody always answers the phone when you call them, not like CVS where you can only leave a message and wait for a call back the next day. If Walmart doesn't have a certain medicine they will get it for you and have it for you within a couple of days. Even the Pharmacists at Walmart are friendly, and greet you with a smile and talk to you like a human being and don't try to sell you immunization shots with a big sales pitch taking up all your time like CVS does!

Good service. They answer their phone fast and are cordial…read more The other one on buddyhayes took 47 minutes to answer their phone.

This pharmacy and store is not new and has erased all their bad reviews. This is not a good place…read moreto shop. They are rude and overpriced.