Customer service is extremely lacking. I've been shopping here for almost 20 years and it's consistently getting worse. Yesterday, someone dropped beers in the middle of the floor and the glass shattered everywhere. I asked two employees to help, both of which told me to go to customer service. I was amazed that no one was willing to report the situation, so I had to go across the store myself to report the mess. No one wanted to help. I will do my best to avoid this location as much as possible, even though it's very close to my house. read more

I've used this store for about twenty years now - I remember when it opened, because everyone was excited that a Kroger was opening in this area. LOL A man was stabbed and killed in the parking lot here several years ago. I once got to walk into the store while a young gentleman mimed masturbation at me and loudly screamed in faux orgasm as I walked past. Homeless people sift through the parking lot, popping up and asking for money every time I'm there, even if parked close to the entrance - when they're not literally trying to open vacant car doors (I've watched this happen more than once). And then there's the many times I've been followed through the store by a character I describe as "poor man's Kid Rock," (which is really saying something, yeah?) who likes to sing at the top of his lungs and tell me how attractive he finds me - charmed, I'm sure. Management does not care about any of this. But none of that is why I'm writing today. I'm writing today because my back is screaming in absolute agony. Why, and what does that have to do with Kroger, you ask? It's because this location doesn't have cashiers anymore. Ever. Not a single one. I loaded up a cart full of groceries - about three hundred dollars worth, to give you an idea of how much I had - only to reach checkout and discover how badly I'd screwed myself over. Spoiler: pretty badly. Only the self-checkouts were available. I asked the employee who was overseeing that area about it, and she pretended to scan for open regular registers and then reported that none were open. You don't say. I strongly considered leaving my cart and going home - and if I'd known there were no cashiers, I never would have entered the store - but I'd spent a lot of time shopping and it would be a crappy thing to do, both to the workers who would have to put my items away, and to any food that got wasted because of me. So there I was.. stuck having to scan all of that stuff myself, then bag it, and then figure out what on earth to do with it after that since the bagging area is the size of a handkerchief. To top it off, I'd just left physical therapy for my back, and by the end of this - it took me well over half an hour to checkout, by the way - my pain was at an exquisite level and I'm stuck feeling this way for two weeks until my next appointment. Thanks, Kroger! While I was laboriously checking out, two employees wandered past and observed to each other, "That's too much stuff for self-checkout." No, you're surely kidding? Yet no one offered to help me or open a register. It's like if you aren't running to this location to just grab some already-rotten meat (happens all the time at this store!), expired dairy, or wilting fruit really quickly, then forget actually making a large purchase here. Unless, of course, you enjoy the subpar produce, meth addicts, inflated prices, and DIY cashiering. No? Then try literally any other Kroger (Green Hills actually gets good meat that isn't expired, imagine such a utopia), or even their competitors like Publix. I'll never enter this store again. I don't work there, you know? read more

This is by far the worst Kroger in Nashville. The on shelf prices are always different when you check out and the staff is usually not present nor helpful in getting it corrected. I try to avoid this location unless absolutely necessary. read more

I'm told the your Kroger Card no longer works. I had a nightmare trip at the Kroger store on Thompson Lane this morning. I got up early and went to beat the crowd. I shopped for about an hour, taking advantage of many of the sale items. I got up to check out and all they had open was Self Service. While I was scanning my items, it kept stopping and said wait on attendant. The attendant said, you need to have the Kroger app to get the sale prices, now. I said, you mean my card no longer get you the discounts, I just used it a few weeks ago. He said, it just changed. I said, I'm outa here and walked out, leaving a buggy full of groceries, half scanned. I saw no sign or anything saying that the Kroger card no longer gets you the discounts. I guess you are screwed if you don't have a smart phone. I get emails from Kroger and never once saw any notice that the card no longer works. I hope they had fun returning all my groceries back. read more

This location NEVER has deli sandwiches made I've complained until I'm blue in the face I've even called the kroger hot line to no avail. Tonight while I was in line the cashier computer went out so everyone had to place their groceries back in the cart and move to another line read more

Bad customer service with the store manager and a clerk playing back and forth about a returned ice tea gallon jug that was tampered with. Neither wanted anything to do with it so I literally left it in the middle of the floor and walked out. There was no concern for the safety of the food item, just a back and forth that no one wanted to be bothered with. read more

This place sucks. Employees move so slow, leisurely walking with their phone in hand to price check an item with me. Every time I go, I have a negative experience. Employees act immature, act like they have chip on their shoulder. I returned a seasoning that I didn't need with seal in place and had one employee suggest that it was empty, another say she thought the same thing, toss the seasoning across the check stand. I always get an eye roll from the younger employees, their work ethic sucks. I now drive the extra distance to another Kroger with better people and service read more

This stores prices are consistently wrong and they over charge. They no longer give the item for free when you are charged incorrectly. The save five dollars off of five items rarely rings correctly even when you are 100% sure you are buying participating items. The digital coupons are hit and miss. It's a gamble getting charged the right price and an even bigger gamble to get a sale price. I've been shopping at this Kroger as long as it has been opened and even shopped at the old Kroger where the Dollar General now is. It's just gone downhill. There was a time I did all of my shopping at Kroger but now it has become a necessary evil because of location sometimes. Long ago I could definitely recommend them but now I do not. read more

SHARON NEEDS TO SLOW HER TAIL DOWN!!!!! I shouldn't feel rushed when I come through her line; she forgot my drinks; because she was moving entirely too fast; then gets smart with the young lady bagging (she had syndrome) I told Sharon she did say something about the drinks; n so did I; I said it was for my second order..... so long story short I had to leave without the drinks; that was for a customer ; just do better Sharon; work on your customer skills, because that ain't it; I'll go through self checkout if I see her again....... RUDENESS read more

Kroger has no lanes except self check out. An exspect you to stand in a line down an isle of 5 to more people waiting on self checkout. If I wanted to sack my own groceries an do checkout I'd get a job doing it ! I shop at Publix the food is better quality an the service is awesome ! Is it a bit more yes but I get in an out in a timely fashion so it's worth it to me ! read more

Just left this Kroger. I went to the self checkout with like $30 worth of items. Apparently, though, they don't have enough cash in the building to give back more than $40 so I had to leave my stuff since all I had on me was $100 bill and I wasn't about to spend more money just to get the cash back. Well the cashier didn't like that I wasn't going to finish the transaction so she decided to yell at me as I walked out the door. I mean, I'm in customer service as my profession so I get the long hours, little pay, terrible management, rude customers, etc but geeez! You definitely don't yell at customers when they aren't the ones causing most of the problems you're experiencing. I'm not going back to this Kroger for a myriad of reasons, but this just happens to be the most recent. The one on 8th Ave. is much better. They have a good staff and are usually pretty well stocked on most items. read more

Whoa whoa whoa The Krog - I understand I hit you a bit late, but all the self checkouts were down and the only non-self checkout line closed behind me, that's not an excuse for yelling. Your cashier yelled at the customers that she is only one woman and to hold the hell on. She yelled at some other people, not me as a note. I'd tried 2 of the self-checkout stations and both of them hard locked every time I used a coupon (it was too good to not use the coupon) Yeah, something's gotten under their skin... it feels like the tipping point at which The Krog will have a downhill run into surly town... read more

Worst Kroger I've ever been to. You have to check the expiration date on EVERYTHING because there is a 99% chance that's it's either already expired, or will expire within days. They are always out of stock on basic items (ex: broccoli, lemon juice, bread??) good luck trying to buy alcohol at the self checkout, the staff will leave you waiting forever until they feel like coming over to check your ID. Save yourself the trouble and drive an extra .5 miles to a different store. I don't ever leave reviews but I've wasted money buying expired and rotten food for the last time. DO NOT GO HERE read more

This Kroger indeed needs work. They had an overhaul a few months ago. Still, this is a messy stinky store. Many items are always out of stock. The employees with a few exceptions are rude. There seems like a big turn over rate. The good ones don't stay long. Several times I come here and they may have one or two check out lanes open. Now I know they installed extra self check out lanes but with the prices I have paid here I want a human to check me out and sack my groceries! That is the least Kroger can do! Oh how I miss the old Hg Hill at Murfreesboro Road and Thompson Lane!!!!!!! One star is generous!!!!!! read more

This Kroger needs some work. A little tip for insiders in this area - avoid at all costs on Sunday. Mainly, nothing seems to be in stock on Sunday. Also, the staff often seem super frustrated on Sunday, maybe due to the increase in customers, but regardless, it makes for a less than pleasant shopping experience. The employees at this Kroger are less than helpful, I've asked the location of items on multiple occasions and often the staff are unsure of the item as well. The staff don't offer to help me look for the item either, which is disappointing. With better staff, this Kroger could be a staple of my shopping, but until then, Publix it is. read more

What's going on at this store ??? Is everyone ok ? Staff seems miserable- you feel like you are bothering them and to be honest the store is kind of a mess and I never walk out without spending $100 at least so can SOMEONE help this store out ?? Send it some love or give your staff longer breaks or pay them more ?? I do not know the answer but for me the only solution is going somewhere else now bc I just can't deal with the unwelcoming vibes that place gives off to the costumers . If anyone from corporate can see this - FIX THIS STORE - read more

Perhaps the single most terrible location I've ever visited. The scariest thing about this location is it is the training location for all the other Nashville Area stores. Promo items are never adequately stocked, always an empty space every time I go by. Good luck getting help at the meat counter as the service is basically non existent during the hours of 2PM to 6PM I am pretty sure the security guard they have is the only one that works, but I think that is more out of a fake sense of self importance to point that he stares at everyone waiting for his one chance to shine in actually catching a thief The customer service is either Mediocre on good day and terrible the rest. Here are three different experiences with this store. Teenagers snapchatting on their phones instead of checking people out and acting inconvenienced that I came to his line. I decided the next time would use self check out, except the now i am stuck on screen telling me to wait for for an attendant and they are too busy chatting up someone, needless to say I just walked out. OH, let's not forget about the wonderfully lazy employee behind the customer service desk, when I asked him for a pack of cigarettes and he said they were out. Funny enough I saw them and he shrugged again and said they were out. After deciding I am not a glutton for punishment I decided I would rather drive to another grocery chain for my grocery needs. read more

I'm spoiled coming from Chicago that had good ol' Mariano's. There's no produce, and what's there is pretty tasteless. Honeycrisp apples for $3.50 a lb? OK, I tried them. No flavor. It's awful. And sad since Honeycrisp are so freaking good! Pros: decent, though expensive, GF stuff. Decent sales. Cons: I've only had one good cashier here. I've been treated quite rudely here on several occasions. I don't need someone to be super talkative, but not outright rude either. Need faster baggers too...this last guy bagged on stoner speed. Woof. I stood there for like 3 awkward minutes because he was blocking the bagging area so I couldn't jump in and help without reaching for his crotchular area. SOOOOO awkward. read more

The worst Kroger I have ever been to. Their produce section is always disgusting. Nothing is ever fresh and half the time things are just missing. I just want to find the manager and ask them if they would feed their family the food they put out for customers. Every time I come here something goes wrong. Expired food on the shelves (which no one seemed to care about when j let them know). Multiple times I have found shelf items way over expiration date. Multiple times I have bought things only to get them home and realize they are open (sour cream, boxed soup, feta cheese just to name a few) They NEVER have quality meat/chicken/fish. No organic meat, sometimes no meat at all. And to top it all off: is it so much to ask that when I walk in the store I can pick up a shopping basket by the door? Is this my biggest problem in life? No. Does it make me angry when I have to walk across the store EVERY TIME to get a basket because they never get put back? YES. I have shopped at Kroger my entire life. I HATE this Kroger. From now on I will drive the extra 3 miles for groceries. Blah. read more

Its one of the worst Kroger, everything here is bad the pharmacy is rude and slow as hell, produce crappy, meat department is a joke so is the bakery and deli. The place is run down, one the dirtiest Kroger's inside and out parking lot has got trash everywhere, when it rain they have drip buckets all over the store because of all the leaks. It's really very sad because it's the closest one to me and every other Kroger's I've been into are really nice and updated. It's really very funny because of the clientele that goes this one, corporate Kroger's doesn't give a shit but if it were in green hills it would be top notch even though the prices are the same and the amount of people that come here are probably more but who gives a crap about this part of town. read more

Oh Kroger. I really want to give you a better rating since you're like 300 feet from my house, but you're just so.... mediocre. Even by Kroger standards! The last Kroger I lived by was around the same size but was always loaded with produce and products alike. Meanwhile, this location perpetually has partly empty aisles. Also, the produce - I can't ever buy fully fresh romaine hearts of lettuce. I try so hard to avoid walmart but even THEY have better produce - and that's a challenge on its own. It's not just the lettuce either, most of the other stuff seems to go bad a bit faster than other supermarkets I've been to. I guess they don't restock as much since they don't have as much people. On the topic of empty aisles again, they seem to run out of a lot of products really fast, and I don't just mean soda on weekend nights. If you end up going past 8 or 9 pm, you'll see a ton of the bread and soda and produce and meat is gone. I understand this for stuff that goes bad, but why not stock more soda and bread and etc? It's not like it goes bad! So frustrating. All in all, it's mediocre and good for what you can find, and the 24 hour store time is very useful. I even found filet mignon here (must of had magical luck that day?). Definitely not coming here for produce anymore though. read more

I decided to stop here to do some shopping while traffic dies down. There was 3 shopping carts inside that you could pick from. The fresh groceries selection was very slim. As i went to cash out the lady cashing me out decided she needed to stop everything she is doing to check the schedule with a fellow employee. I was in disbelief and stood there for a good 5-10 minutes while they figured it all out. Finally she continued to cash me out and he left to get shopping carts! If you want slow and okay service just spend your time at this Kroger. read more

I have frequented this location as it is 5 minutes away. The quality has been going downhill over time. I recently ordered a delivery and was given a couple of items that had been expired for almost 2 weeks. Yesterday I purchased some baked chicken from the Deli department. The plastic cover was covered with condensation so I could not actually see the chicken. When I got home I discovered the chicken was burnt, hard and inedible. I purchased the chicken about Noon, so it hadn't been sitting out for hours. Upon returning it for a refund I asked to speak with a manager but it took too long for him to come and I left. I have heard a Publix is opening nearby and I will be taking my business there from here on out. read more

I have a love/hate relationship with this Kroger. The love part is its proximity to where I live. It's kind of the only choice I have in the area. The hate is the rest of the experience. I would say that it's well stocked only a small percentage of the time, the employees are only marginally friendly and/or helpful, and it's only "fairly" clean (it ain't Publix). I can generally get what I need though, and I guess that should be enough. I'm glad that there is a gas station close by and that makes my errand running less dreadful since I can knock that out too while I am there. I've only had a couple bad experiences while shopping here, and I guess that isn't enough to keep me from going seeing how it is so convenient for me. At least I don't have to go to Wal-mart. read more

This Kroger isn't really THAT terrible. Yes, they are out of stock on certain things a lot, but you also have to cut this place some slack. There are about 4-5 big apartment complexes right by this particular Kroger. Although its a hassle to go and them not have what you want, I def try to be understanding. Plus its so conveniently located, that I cant really complain too much. It serves its basic purpose. As for the selection of what they sell, I wish they had more produce. I also wish they had a sushi bar and soup bar like the one by my work does. All in all, if the Apocalypse does decides to come you can get your basics here and be just fine. haha. read more

This is probably the worst grocery store in Nashville. They are always low on products,bad customer service and what is up with the security sensors on the buggies? It's like they really don't want you to take their carts out of the store. read more

Worst Kroger I've ever been to. You have to check the expiration date on EVERYTHING because there is a 99% chance that's it's either already expired, or will expire within days. They are always out of stock on basic items (ex: broccoli, lemon juice, bread??) good luck trying to buy alcohol at the self checkout, the staff will leave you waiting forever until they feel like coming over to check your ID. Save yourself the trouble and drive an extra .5 miles to a different store. I don't ever leave reviews but I've wasted money buying expired and rotten food for the last time. DO NOT GO HERE. read more

Overall, this location is convenient and carries many items I need. Usually I go thru the self checkout and never wait in line. Today I had a cart full and waited in line for a cashier. To my horror, the customer in front of me had about 20 coupons, which was a slow and mechanical process. Everyone in line was delayed and pissed. In this day and age, why are coupons still a thing and why isn't there a better process? read more

I'm leaving this 5 star review cause I've shopped here many times as it's the closest to my house and I haven't had a bad experience. I just read a bunch of these bad reviews and I guess that hasn't been my experience there. Maybe I'm just lucky but this Kroger has literally been just as fine as any other Kroger I've been to. read more

I think this Kroger has taken a change for the better. From what I understand, there is new management and he seems to be trying hard to turn things around. The store is always neat and clean when we go in. I've even had people stop and ask if they could help me because I looked confused. I do recommend using the Kroger card when shopping because otherwise it's not worth the cost. You can also get 10 cents off per gallon at their gas station when you accumulate 100 points, which isn't hard to do. And something that I'm THRILLED about is they have an organic section. I do try and avoid shopping here around rush hour because of how crowded it gets but I think that's more the people than the actual store. Big plus is they're open 24 hours so I can avoid Walmart! If you had problems with this location I would give them another shot and see how much they've changed. read more

I don't know why I continue to go to this Kroger. It's the closest one to my house, but every time I leave disappointed. They are constantly out of products, and I'm talking staple goods, such as produce. A lot of the workers there are not nice, and to be honest the clientele aren't either. Four or five of the items I needed were out of stock and are literal essentials on everyone's list. I'm talking tomatoes people! They were even out of sweet potatoes? The saddest part was that no one was even working to restock. I'm not sure if it's poor management or what the deal is, but I do not believe I will be going back here to grocery shop anymore. I almost took pictures to send to Kroger customer service. You'd think we had a snow storm or something- everything was bare! read more

Extremely disrespectful staff and unresponsive. Will never go again. They never try to help the customer and only care about themselves. I've heard the saying the customer is always right, but this kroger, nope. The employee is always right, surprisingly. Walmart has better customer service skills. read more

It's by far the cleanest store in the Glenview area. The day customer service workers are awesome. But if you arrive after 10:59 pm - you're going to self-check. No exceptions. And I really loathe their machines. read more

The parking lot always looks like a concert just let out .. with trash everywhere and carts everywhere!!! There's been several times I've gone in and seen employee sleeping in the entryway. The lottery scan it yourself machine never works. In the mornings there's only one cashier so you have to wait in line to scan yourself!! The gas station never has paper in the machine to give you a receipts! read more

It doesn't matter what time of the day or night you go here or what day of the week, the odds of them having produce in stock is about 30%. This has been going on since I moved to the area and now I drive 3x the distance to go somewhere else instead of here because I'll just have to drive back two or three more times to get everything I needed anyway. read more

If I could give it no stars, I would. I don't usually go out of my way to write bad reviews but this I couldn't let go. My boyfriend and I spent almost 2 hours shopping in this establishment, while constantly being followed. At the moment, I was understanding, we are a young multicultural couple BUT being followed for 1 hr and 27 minutes (yes we timed it) is a bit extreme. My boyfriend served as a corpsman for 2 tours, so being followed around really messed with his PTSD (this is also the reason why we noticed we were being tailed in the first place). Kroger lost prevention was so focused on us that they failed to notice the group of young caucasian males and female that were ACTUALLY stealing (icecream of all things). We took our time examining the sales they had available so we could make the best financial decision for 2 college students with a tight budget. Not only that but we also took the time to put everything we didn't need back since we knew that they would be doing inventory and restock. We also had 2 Lost Prevention personel bum-rush us in the medicine aisle assuming we were going into the bathroom to smuggle our groceries. When we made our final decisions in the self checkout line my boyfriend went back to put away the items we no longer needed. I paid for the groceries and waited for my boyfriend in the entrance, wondering why he was taking so long. Come to find that he was met with Lost Prevention AND Metro Police, they had stopped him, patted him down and also did a strip search. Even though Kroger had their own hired security they still called Metro, which leads me to believe they acted upon their own racial prejudices instead of solid evidence. We also didn't receive an apology for the time wasted or the discrimination. The normal kroger associates that were doing inventory/restock were extremely helpful, which was the only good thing about this situation. All in all, don't shop here past 10pm if you're a person of color, because you will probably be tailed throughout the whole store and frisked by metro police. read more

Worst customer service person ever at the customer service center!!! There is no service assistance after 9pm so I had to return the next day to deal with "Tennville" according to her name tag. She may need glasses but was unwilling to assist me until I insisted and then she was very unfriendly. The store layout makes it seem crowded and dingy. In a city this big I expected much better hours, service, and selection. Mainly poor service is why I left instead of continuing my shopping. I went elsewhere! read more

This Kroger is alright overall. The staff is friendly most of the time and the produce always looks pretty good. This is the closest grocery store to my house and I'm not willing to drive any further since I usually go almost every day. That being said, I do have some constructive criticism. First, 3 out of 4 times when I go to the deli counter, no one is there, someone is there but is busy doing prep and ignores me (probably hoping I just go away), there is a line and all the employees are moving at a glacial pace, or it has closed early for some reason. Second, the meat in the meat section is usually disorganized and cut improperly- in weird inconsistent sizes. Third, on several occasions I've had cashiers double bag nearly everything in my cart. Not every item needs to be double bagged. You do not need to double bag produce that weighs 2 pounds. Also, and this is a problem I've noticed at multiple Krogers, if you ask for paper bags the employees usually have to go find them and it seems to really inconvenience them. It is 2015. Paper bags should be at every check out lane and I shouldn't feel bad for requesting them. read more