Waited 45 mins for a pickup order and didn't get it! Complained to management. They still did not have the order ready. They said wait another 15 more minutes... I said F this and left. Horrible management, incompetent curbside pickup, horrible store. zero stars do not recommend. I was order number 1251337282034412001 read more

I've been shopping here for a while prices and deals are always great. Huge store, well organized. The employees are always on it. I recently tried to place a pick up order online. It was paid for a set to be ready by 2pm. 2pm comes around and I get a last minute email notification canceling my entire order not sure about other locations. read more

First and last order ever! I placed a delivery order about 30 hours before my chosen delivery time. Several hours prior, I received a notification that 7 of my 12 items are not available, so I had to take substitutions. Then they never showed up on time. So I tried using the app, which crashed when it sent me a link. So I called, it took 9 minutes to get someone from el salvador whom I couldn't understand. After putting me on hold for another 11 minutes, she came back and said she was still looking for my order, it looks like it's being processed but not out for delivery, but she's not sure. This chick was STONED too, like slowly talking with a garbled mouth of cotton. WHAT? I've been sitting here waiting for an order yall have had for 31 hours, and you don't know where it is, at all? How is that possible, to not be able to track it? read more

Named after Diane Kroger, the hottie who Nic Cage courts in National Treasure, although in terms of nationality, she's actually Deutschland's national treasure, for the record. Not to be confused with Frogger which was a popular computer game back in the day. Owned by Kroger Moore, Kroger Rabbit and Kroger Federer, this is a popular, low-key version of this well known grocery store way out in the west suburbs. Kroger has really high prices, and this one doesn't have as much stock as some of the other locations, and sometimes the shelves are bare. We got a couple of questionable customer service issues here, which is normal for Kroger, but it's a lot friendlier than the big one over on Eldridge Parkway, and I guess that's not saying a lot, but I just wanted to put that out there, that even though the Eldridge one has a lot more stuff, this one is a little bit friendlier - just a little bit. And tends to stick to their hours rather than closing early like Eldridge. And generally speaking, we only come to Kroger if there's something we need and we can't get it elsewhere. We've had a few problems with Kroger recently, and we do not appreciate the fact that they keep reducing their hours, to the point where they will even reduce their hours without telling anybody soon after reducing them and completely screw us over. An example of this is being 24 hours, changing to a 12am close, all websites advertising the 12am close, nobody answering the phones, and you get there at 11.15pm and they're closed, a sign on the door says new hours, 11pm close. Another example is arriving at 10.45pm for an 11pm close and being turned away at the door. This kind of behaviour is shocking, but that last one happens mainly at Eldridge. Not to be confused with Kruger, which is apparently a dude with sharp fingers that kills people and stuff. read more

Kroger - K, roger - Grocery Near Me - Houston, Texas

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Wow, it's been awhile since I stepped foot in a Kroger. I usually shop at my local friendly HEB but decided to get some groceries here because they sell Cheesecake Factory brown bread so my grocery experience was spurned by my quest to but this delicious bread. I did not stay in here long. I donned my mask and quickly hit the aisles that contained the items I needed. I love the blast (dramatic) of cool air that offers you relief from the sun outside. I do like the freshness of the produce and the summer offerings. The store is fairly clean and staff were pleasant. I was able to gather my items quickly and check out expeditiously. I bought a few of their store brand items, which I really like from there. The brown bread was in stock! Pretty nice grocery store. read more

This is one of the reasons Kroger can't compete with HEB. The digital coupon is complicating to use. Also the couple advertisement was put wrong on the different products. This is not the first time I wasted time on "fast" checking out. Even the attendant don't know how to retrieve or use the app even after the couple is digitally "clip". Customers deserve better simple and not deceptive service. read more

This Kroger is pretty far from us but we try to come to it because it's generally less busy, the people are nicer and it has items that other Krogers don't have. Some of our sought after items are the tri color quinoa, more healthy frozen veggies and the match mint chocolate. Usually the berries are fresher but today it wasn't the case. Today we went late so most of the lanes were closed. A staff there saw us standing in front of the self checkout. She told us to go to lane 9 that it was open but we hadn't seen anyone there. When we tried to go people had already made it before us so she opened a lane just to help us. She was very nice and talked to us about the jack fruit we bought. We hadn't tried it and she was explaining the taste and texture. I found out she's the store manager. I love coming to this Kroger. Too bad it's far. Also what's up with the berry situation? It seems most places the berries are always in bad shape. read more

Kroger - Grocery Near Me - Houston, Texas

It's a Kroger, the produce isn't great, the prices aren't great, and the condition of the store isn't great, BUT: The employees are super nice The pharmacy is always helpful The fuel rewards can be a life saver They're typically stocked well If 4.5 stars was an option, I'd give them that just for how friendly the employees always are alone. read more

this kroger is mid overall. they could use more organic/non-gmo stuff throughout. they have a decent chocolate selection. wish they had more in their fresh juice section. has the essentials. read more

This five stars are based on service they always seem to be in a good mood when ever I come in which is usually very late. As for the storage self it is one of their older stores but it is pretty well-kept. This is my go to place for milk and bananas sometimes some tangerines you know the little cutie though or occasional lottery ticket. read more

Kroger - NyQuil NyQuil we love you you giant f****** Q! - Grocery Near Me - Houston, Texas

I came in to grab some ice cream and they were out of the flavor I wanted on the brand on sale so the assistant manager comped a different brand in the flavor I wanted. That's great customer service! read more

This store makes you wanna utter n scream those words out "OMG" "Unbelievable". So I went there last week due to certain items were on sale from their weekly ad, which I use my app to surf. This was a Thursday, and from experience, I know that the weekly ad runs from Wednesday to Tuesday. The Items I was looking for were: Eggs Gatorade 8pk 20oz bottles 6 pk of 16.9oz coke bottles power bars I stroll myself to the dairy section, and to my surprise, the egg rack is empty. I ask a store clerk, and he states that they were out of stock. (Ok, no biggie) I walk to the soft drink aisle, and there were no coke zero bottle. After grazing back n forth, I could not locate any coke zero bottles and the section of Gatorade was empty too with the 8 pk 20oz bottles. There was a Pepsi vendor stocking items, but I did not question him, since it would have been a waste of time asking him about coke products, unless it was a super bowl commercial. I ask another employee and she was clueless when the vendor would arrive. Next, I go to the health n organic aisle, and look for the power bars, and the flavor I am looking for is also out of stock. I just started laughing hysterically, because I couldn't believe that 4 of the items, I was looking for were all out of stock. This Kroger is smaller in size and at times it seems very crowded. The aisle are narrow and items seem cramped up. The lay out is different from other Kroger. The self checker has couple of kiosk that were out of order. Perhaps, the only thing I have enjoyed over the past few visits is the sushi stand, where 2 very nice Asian ladies make sushi and give you free samples to try. Them Asian ladies take care of me! As a result of this Kroger stock out problem, I have to go to another Kroger, which is a couple of miles extra on opposite direction, because quite frankly, I cannot rely on this Kroger to fulfill its commitments. read more

Didn't even know this place was here. Smaller than most Kroger's. Had what I needed. Well stocked. Clean. Self checkout was easy. Zero complaints. read more

Kroger - Grocery Near Me - Houston, Texas

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Bell ringing for good service! Significantly preferred to the larger, fancier Kroger with a greater selection one mile away because the service is better and the staff is friendlier and more personable here at the smaller Kroger. I care about service above all. I love modern technology, but I have never used a self checkout lane in a grocery store, not once. They take local, lower paying jobs from our community. I don't care if having them in 20 stores creates one IT job for someone that lives in a different community. All that to say, I was in the big Kroger shopping late one night, around midnight. I had a full basket of groceries and they refused to manually check me out, even after I explained why I do not believe in using self checkout lanes. They weren't busy, there was a guy a slumped against a podium by the self checkouts. So I left my full basket sitting there and drove a mile to this smaller Kroger. I explained what happened, and they happily checked me out. Subsequent to that day, if the same lady is there when I go in later, and she generally is, she meets me at lane 5, the first real checkout lane, before I even have to ask. Good job little Kroger! read more

This is by far my favorite Kroger in all of Houston... why is this my favorite Kroger? It' is across the street from my office. I save so much everyday in being able to walk across the street to grab breakfast, lunch, or whatever I may need... granted, this is a benefit that is specific pretty much only to me and whoever else works in my building... but nonetheless, it is a perk that I thoroughly enjoy. You can definitely count on me being a regular as long as my office is across the street. Otherwise, it is your typical Kroger supermarket... it's not one of the fancier ones and it doesn't have a Starbucks like the ones near my house... but it does the job well in that it has your basic grocery needs. read more

I just want to say that this Kroger gets 5 Stars for the job its employees did during the Winter Storm Feb 14-20 2021. I went there 2 times during that week. While some things were not in stock, the main food items and water were in large supply. I know the employees had to be concerned that their own family were in need that week but nonetheless, they were so nice and were meeting all of us with smiles and help. The big thing to me was that the items that families need were well stocked such as waters, milk, bread, and all sorts of canned goods. And by Thursday (my second visit, they were back in full stocks of lunch meats, bacon, etc. which early in the week were destroyed by the fact that the store was without power for 2 days. Hats off to the Kroger team at our Kroger 12555 Briar Forest Dr. Houston, 77077. read more

Hate this place....the cashiers are so rude. Not nice at all...it must be because they're young...everytime I shop here I never have a good experience... read more

Way bad attitude and bad experience. Young lady name Keanna was way very rude and it seemed she was not happy at all working at Kroger. She was on the self serve registers, the register that I used didn't accept cash so I ask her for help, rudely she said didn't you see the sign? Bring your stuff over here, I paid and rudely she slam the register when I mention she need it to be more nicer to customers, really? Wow. I have been a customer for over 20 years. Management needs to talk to Keanna that if she is not a customer person she is on the wrong business, I'm not coming back to this Kroger to be treated like trash, don't have time for that rudeness. Ticket # 06/01/19. 08:26 pm. 735 540 59 120. 12555 Briar Forest dr. Kroger read more

This is an average Kroger supermarket. The location is a little out of my way. Unless I have things to do in that area then I would not have shopped here for grocery. What I like about this store is cheap gasoline. Along Briar Forest from Eldridge to Wilcrest, their gas station probably has the best price on gasoline. read more

While the Westchase HEB is closer to home, I keep coming here because of my initial visits and the exceptional customer service I experienced from Jocelyn (front-end manager maybe?) and Sarah (pharmacy). These ladies define exceptional customer service at every visit. read more

Witnessed a whole new perspective on why not to ever come to this location. Stopped in to krogers Otw home from randalls to pick up some things from their current ad. Stood in line in the express check out, gentlemen in front of me was getting done. Cashier hands him receipt he picks up his bag didn't even make it down 2 lanes and the cashier pushes a button, tears that piece of paper out reads it, next cashier a lane over asked **he got them?** she replies **no uh uh** Starts scanning my items. Tells me total, I pay. While I was grabbing my bags she did the same routine, pushes a button paper comes out,tears it, reads it.. and say under her breath ... nuh uh .. I called corporate, reported what I went through, I told them I know she's checking for fuel points so she can use it. It's been all over the news about how customers find out their fuel points have been used and it wasn't the owner who use it. It's not hard to type in someone's phone number. This incident will steer me away from krogers not unless I absolutely have to go there. .. If ever. I hope people see this and read this. If you are shoooing here for fuel pointsx be very aware about this..I have my receipt and I remember her name , this is just scandalous. read more

I appreciate the customer service here and the fresh produce. Thank you for not changing up all of the aisle design as it is so easy to find what I need from week to week! read more

This is my "run in" and gas store. I like this location because it's a smaller Signature store, which means I can get in and out pretty quickly. The store is always neat and clean, the associates are always helpful, and there are always enough cash registers open, which means there's a very short waiting period. The gas station is at this location, and their prices (with the Kroger card) are always cheaper than the other gas stations nearby. Overall, this is a great location with super fast service and cheap gas! If you're in the neighborhood, please stop by! read more

I love this Kroger and know the store like the back of my hand. They carry nothing but fresh fruits and vegetables. One of the few places I have found with huge Asian pears which I am absolutely in love with. I just tried the fried chicken from the deli this weekend and it was DELISH. I also just noticed that they carry pre-packaged healthy fit meals between the deli and cheese. I normally shop at MyFitFoods but this week I'm trying this other brand exclusively offered in Kroger. I'm impressed. Oh and Saturday they had a lady in there with a wine display... very nice samples. I truly believe I save the most money when I shop here. I tend to find a lot of what I want on sale, 10 for 10 or managers special. Also loving their complimentary wine bags. read more

My favorite medium size/basic Kroger. Nothing really stands out from it and other krogers, price wise. The employees seem to be always be nice and pleasant. I guess when you work at a smaller store of the chain there is less stress or things to do. read more

This location has a lot of younger workers and they are great. Super awesome customer service and very helpful.

No organic meat or eggs. Limited selection of produce. On the plus side they have a decent selection of beer. read more

Kroger - Grocery Near Me - Houston, Texas

This is a smaller Kroger, however, because of that, the staff seems to know the customers pretty well. Almost every time I'm there, one of them is saying hi to some little old lady, which I think is nice. The selection of food is "ok." I generally find what I'm looking for, and on the very far right, they have a few more organic and healthy choice items. Mostly, I'm just glad they have a pharmacy. I was able to transfer my prescriptions when I moved nearby. The staff in the pharmacy is really nice and always takes care of my problems. Bonus, they have a drive-thru! read more

This is a smaller Kroger but they carry everything you need. It's never too crowded and have plenty of registers opened, four being self-check out. They also have a gas station at this location. read more

This location must be desperate for employees, as the last time I went (around 8pm) I was checked out by not 2, not 3, but 4 teenage employees who were joking amongst each other, ignoring me while checking me out. Halfway through my transaction they all walked off so I wasn't sure if my card went through, if I was getting a receipt, or what. Very unprofessional and unacceptable service. read more

Customer service of this store is very poor. Lauren if you dont like your job, just find another one or go home. You are so rude.

I love shopping at this Kroger. This is my grocery store mainly. My pros are: the sales, sushi, friendly service, able to use Kroger card, and a very quiet store. My cons are: gas station and times my food is not on sale. I rate this grocery store 5/5. read more

So thankful to this Kroger and their manager Kristen. We had ordered a Minnie Mouse birthday cake for my daughter's birthday. It was perfect, I put it in the car, went home, to find that the plastic clear covering on the cake box had detached and fallen into the icing!!! The whole cake was ruined. I was devastated and went back to the store. Kristen was so nice and understanding. She said she'd work with the bakery manger to get us a new cake tomorrow morning. Birthday saved. I was distressed but she was so calm and cheerful, she just made a situation that could have been stressful so simple and easy. read more

The place inside is fabulous. however, only have one cash register open..The rest for self check and they were all very busy

Nice typical store. Shopping there for 3 years and never had a problem. It is large but not huge so it still feels nice to shop there. And most importantly, the best roll breads we have ever bought from a grocery store in USA and Canada, period! read more

Review your receipt. Was overcharged 6.98 Monday, 9.26 Wednesday and 2.50 Friday. Just a hassle waiting for refund. Getting a little fed up. Also car was hit in parking lot once last year without so much as a note. Also watch out for people talking short cuts behind store to avoid light. You will die when hit at their speeds. read more

This location is on my way home from work. Can't beat the price of gas and convenience. It is a smaller store, but has the basics when you need them in a pinch. read more

Kroger stores appear to not care about their customers anymore. this morning, I visited a neighborhood Kroger bright and early. The parking lot was a total disarray with carts all over (the store just opened) all carts should have been stored at closing the pervious night? After peacefully shopping for 30 minutes when I got to checkout I found no personal to assist during check-out. The only option was self check out. Unless I am going to be paid or get a discount on my groceries I am not using the self check out. Once I stated that all the items I had in my shopping cart could be returned to stock a clerk begrudgingly opened a cash register to checked me out. As of today, I will find another market that wants to serve it's customers. Sad thing is, I am also a stock holder in Kroger and it looks like it is time to reconsider future investment in a company that seems to be laying down for other markets to take their business. My business will most likely go to a local market with good in store customer service. read more

This grocery store is convenient why because its near my workplace. Its not fancier like other grocery stores but it is easy when I need to run to grab snacks, something for lunch, or something for the office. I guess I come here often because one of the cashier knows my name. Hahah...customer service is very friendly here. read more

Four lights out in the parking lot at 10 pm. Looks like you're closed. This part of town is dangerous for women to be out at night and you compound the problem by not keeping your lights maintained. Shame on you. read more